ORTAL Lyric User manual

Installation and Operation Manual
ORTAL Heating Systems Ltd.

Testing Standards and Document Information
The Lyric direct vent (and power vent with separate manual) gas appliances have been tested and approved
by CSA for safety and efficiency for use with either Natural Gas (NG) or Propane (LPG).
Standard references:
 ANSI Z21.88/CSA 2.33‐2014‐ Vented Gas Fireplace Heaters
 ANSI Z21.50/CSA 2.22‐2016‐ Decorative Vented Gas Fireplaces
 CLASS 2901 84 – DOMESTIC HEATERS (GAS) Vented Fireplace – Certified to US Standard
 CLASS 2901 04 – DOMESTIC HEATERS (GAS) Vented Fireplace
Patent Pending for screen barrier glass bracket: USSN 60/040,074
NOTE:Diagramsandillustrationsinthismanualarenottoscale.Allfireplacedrawingswithcorrect
dimensionsareavailableonourwebsiteunderProducts>Downloads>Diagram.
NOTE:ForadditionaldetailsaboutinstallingCurveIslandunitsand/orunitswithPowerVents,please
refertothespecificmanualssuppliedwiththeproduct.

2 LyricInstallationManual
Table of Contents
Introduction and Company Profile ............................................................................................................... 5
Fireplace Safety Information and Warnings ................................................................................................. 6
Product Listing ............................................................................................................................................. 9
Certifications and Codes......................................................................................................................... 9
Product List: Models and Burners .......................................................................................................... 9
Fireplace Clearances .................................................................................................................................. 10
Appliances and Vent Clearances: Overview .......................................................................................... 10
Concepts and Definitions ................................................................................................................ 10
Firebox Clearance Diagrams ................................................................................................................. 11
Diagrams for Mantel Clearances and Shelf Details ............................................................................... 14
Mounting of Stand Alone Models ......................................................................................................... 16
Recommendations for Wall Mounting ............................................................................................ 16
Stand Alone Installation Diagrams .................................................................................................. 20
Cool Wall Technology ........................................................................................................................... 22
Television and Fireplace Installation .................................................................................................... 23
TV Placement Considerations ......................................................................................................... 23
TV Installation Clearance Diagrams ................................................................................................. 24
Wall Support Sample Detail .................................................................................................................. 26
Gas Setup .................................................................................................................................................. 27
Gas Line Routing .................................................................................................................................. 27
Control Connections ....................................................................................................................... 27
Gas Pressure and Heat Input Charts ..................................................................................................... 28
Gas Control Assemblies and Components ............................................................................................ 29
Gas Conversion .................................................................................................................................... 30
Burner Inspection ................................................................................................................................. 39
Burner Maintenance ............................................................................................................................ 39
Pilot and Thermocouple Maintenance ................................................................................................. 40
Electrical Guidelines .................................................................................................................................. 41
Electrical Requirements ....................................................................................................................... 41
Wiring Diagrams ................................................................................................................................... 41
Vent System Information ........................................................................................................................... 43
Venting Requirements ......................................................................................................................... 43
Venting Diagrams ................................................................................................................................. 43
Venting Diagram: Typical Horizontal ............................................................................................... 44
Venting Diagram: Typical Vertical ................................................................................................... 45
Venting Diagram: Straight Vertical .................................................................................................. 46
Working with Vertical Elbows............................................................................................................... 47
Fireplace Restrictors and Vent Arrangement ........................................................................................ 49

LyricInstallationManual 3
Vent Installation and Clearances .......................................................................................................... 51
Vent Termination Drawings.................................................................................................................. 52
Vent Maintenance................................................................................................................................ 53
Fireplace Installation Instructions .............................................................................................................. 54
Selecting a Location ............................................................................................................................. 54
Installation Sequence ........................................................................................................................... 54
Working with Glass Panels ................................................................................................................... 56
Fireplace Heat Barrier .......................................................................................................................... 57
Removal / Assembly of the Protective Screen ...................................................................................... 57
Screen Removal/Assembly: Lyric Front Models .............................................................................. 57
Protective Screen Removal/Assembly: Lyric RS/LS Models ............................................................. 60
Protective Screen Removal/Assembly: TS/SC Models ..................................................................... 64
Removing/Assembling the Inner Glass ................................................................................................. 70
Remote Control Setup and Operation .................................................................................................. 74
Radio Frequency Handset ............................................................................................................... 75
Setting the Electronics Code ........................................................................................................... 75
Batteries ......................................................................................................................................... 76
Operating Instructions .................................................................................................................... 77
Interior Design Media .......................................................................................................................... 79
Media Placement Guidelines .......................................................................................................... 79
Cold Climate Insulation ........................................................................................................................ 82
Post‐installation Procedures ................................................................................................................ 83
Initial Burning Period ...................................................................................................................... 83
Final Inspection Procedure ............................................................................................................. 83
Final Checks and Customer Instruction ........................................................................................... 83
Operating Warnings ................................................................................................................................... 84
Maintenance Instructions .......................................................................................................................... 85
General Maintenance: Tips and Warnings ............................................................................................ 85
Maintenance Frequency and Equipment Checklist ............................................................................... 86
Thermocouple Maintenance ........................................................................................................... 86
Recommended Maintenance Equipment........................................................................................ 86
ORTAL Factory Recommended Service Checklist .................................................................................. 87
ORTAL USA Product Service Log ........................................................................................................... 88
Warranty Policy ......................................................................................................................................... 89
Manufacturer Contact Information............................................................................................................ 93
Appendix A: Fireplace Troubleshooting Guide ........................................................................................... 94
Pre‐troubleshooting Checklist .............................................................................................................. 94
Normal Sequence of Fireplace Operation ............................................................................................. 97
Troubleshooting Pilot Problems ........................................................................................................... 98
Spark But No Pilot ........................................................................................................................... 98
No Spark to the Pilot ....................................................................................................................... 98

4 LyricInstallationManual
Pilot Turns Off After Igniting But Before Burner Turns On .............................................................. 99
Pilot Turns Off After Igniting and After Burner Turns On ................................................................ 99
Troubleshooting Thermocouple Problems ......................................................................................... 100
Checking the Thermocouple ......................................................................................................... 100
Testing the Thermocouple ............................................................................................................ 100
Troubleshooting Main Burner Problems ............................................................................................ 101
Troubleshooting Flame Issues ....................................................................................................... 102
Troubleshooting Beeping ................................................................................................................... 103
Mertix Maxitrol External Source Operation ........................................................................................ 105
Appendix B: Removal / Assembly of the Burner ....................................................................................... 106
Appendix C: Removal / Assembly of the Burner Base .............................................................................. 109
Appendix D: Sample Product Certification Labels .................................................................................... 112
Table of Figures
Figure 1: Mantel Clearances: Recess and Flush Finishes..............................................................................................................................................14
Figure 2: Shelf Detail.............................................................................................................................................................................................................15
Figure 3: Concrete Wall Mounting Detail ........................................................................................................................................................................17
Figure 4: Wood Stud Mounting Detail..............................................................................................................................................................................19
Figure 5: Lyric TS Stand Alone: Front, Top and Side Views..........................................................................................................................................20
Figure 6: Stand Alone Bracket Drawings..........................................................................................................................................................................21
Figure 7: Fireplaces with Flush Finish: TV Clearances...................................................................................................................................................24
Figure 8: Fireplaces with Recess Finish: TV Clearances ................................................................................................................................................25
Figure 9:Wall Support Sample Detail................................................................................................................................................................................26
Figure 10: Gas Conversion: Parts .......................................................................................................................................................................................30
Figure 11: Exploded View of Pilot Parts, Receiver and Gas Valve..............................................................................................................................32
Figure 12: Thermocouple Injector .....................................................................................................................................................................................40
Figure 13: Electrical Wiring: Screen Units........................................................................................................................................................................41
Figure 14: Electrical Wiring: Screen Units with Power Vent .......................................................................................................................................42
Figure 15: Venting Diagram: Typical Horizontal.............................................................................................................................................................44
Figure 16: Venting Diagram: Typical Vertical ..................................................................................................................................................................45
Figure 17: Vent Termination: Horizontal .........................................................................................................................................................................52
Figure 18: Vent Termination: Vertical ..............................................................................................................................................................................53
Figure 19: Glass Seal Assembly Diagram..........................................................................................................................................................................56
Figure 20: Inner Glass: Parts ...............................................................................................................................................................................................70
Figure 24: On/Off and Manual Pilot Valve Switches .....................................................................................................................................................94
Figure 25: Valve/Receiver Wires and Interrupter Block...............................................................................................................................................96
Figure 26: Remote Control Unit .........................................................................................................................................................................................97
Figure 27: Burner Components ....................................................................................................................................................................................... 106
Figure 28: Burner Base Components ............................................................................................................................................................................. 109
Figure 29: Certification Label: Series 40 Burner 30 .................................................................................................................................................... 112
Figure 30: Certification Label: Series 70/75 Burner 45.............................................................................................................................................. 112
Figure 32: Certification Label: Series 110/120 Burner 100....................................................................................................................................... 113
Figure 33: Certification Label: Decorative Series Burner 45D.................................................................................................................................. 113
Table of Tables
Table 1: Burner Sizes: Vented Gas Fireplace Heaters .....................................................................................................................................................9
Table 2: Wall Temperatures Above the Firebox.............................................................................................................................................................22
Table 3: Material Damage Caused by Excessive Heat...................................................................................................................................................22
Table 4: Gas Pressures and Heat Input: Vented Gas Fireplace Heaters ...................................................................................................................28
Table 5: Restrictor Table: Burner 30 – Series 40 ............................................................................................................................................................50
Table 6: Restrictor Table: Burner 45 – Series 75 ............................................................................................................................................................50
Table 7: Restrictor Table: Burner 100 – Series 110/120...............................................................................................................................................51

LyricInstallationManual 5
Introduction and Company Profile
WelcometoLyricbyORTALandORTALUSA.
ORTAL, providing heating solutions for over 25 years, is well known for its wide selection of modern gas
fireplaces, produced with close attention to detail, finishing, heating efficiency and quality. ORTAL’s products
combine traditional and modern design with the technology innovation that ensures a green product with high
efficiency ratings. Our advanced technology produces eye‐catching fires that are safe, beautiful and economical.
Our product sophistication allows installation in more locations inside the home.
The Lyric line by ORTAL offers the largest selection of modern gas fireplaces in North America available in an array
of sizes, integrating heat into the aesthetics of life. Our high‐quality fireplaces are CSA and CE certified. Lyric
fireplaces are available in North America through ORTAL USA approved dealers who each have a strong
commitment to offer the best installation and service.
GreenStatement: ORTAL offers a green, environmentally friendly heating solution for the modern era.
With ORTAL’s high efficiency ratings and contemporary designs, you don’t have to sacrifice form for function. The
unique design maximizes the fireplace’s radiant heat. Additional efficient components include ORTAL’s use of
direct vent technology, electronic ignition (instead of a standing pilot) and low maintenance requirements.
We appreciate you choosing ORTAL for your fireplace needs.
Thank you,
Ortal and Ortal USA

6 LyricInstallationManual
Fireplace Safety Information and Warnings
This section provides safety guidelines and instructions. It is important to SAVETHESEINSTRUCTIONS and to
make yourself fully aware of all the safety protocols and the many features of the Lyric direct vent gas fireplace
appliance.
 INSTALLER: Leave this manual with the appliance.
 OWNER: Keep this manual for future reference.
NOTE:ALLthewarningsandinstructionsbelowapplytoALLthemodels.
WARNING–SCREENBARRIER
A barrier designed to reduce the risk of burns from hot viewing glass is provided with this appliance and shall
be installed.
If the barrier becomes damaged, the barrier shall be replaced with the manufacturer’s barrier for this
appliance.
Any safety screen, guard, or barrier removed for servicing the appliance must be replaced prior to operating.
WARNING–FIREPLACETEMPERATURE
Due to high temperatures, the appliance should be located out of traffic and away from furniture and
draperies.
Children and adults should be alerted to the hazards of high surface temperature and should stay away to
avoid burns or clothing ignition.
Clothing or other flammable material should not be placed on or near the appliance.
Youngchildrenshouldbecarefullysupervisedwhentheyareinthesameroomastheappliance. Toddlers,
young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at‐risk individuals in the house. To restrict access to a fireplace or stove, install an
adjustable safety gate to keep toddlers, young children and other at‐risk individuals out of the room and
away from hot surfaces.

LyricInstallationManual 7
WARNING–GLASSHANDLING
The glass must ONLY be removed by an authorized and/or qualified installer. The authorized technician
should ONLY remove the glass with the suction cups supplied by the manufacturer. To prevent damage to
the glass edges, lower the glass to rest in a safe place.
Follow these guidelines for glass handling:
 Step1: Prepare a safe place for the glass to rest.
 Step2: Remove the glass using the suction cup.
 Step3: The glass can now be rested safely.
WARNING–IFYOUSMELLGAS
If you smell gas, take the following action immediately:
 Do not try to light any appliance.
 Do not touch any electrical switch.
 Do not use any phone in your building.
 Call your gas supplier from a neighbor’s phone, and follow the gas supplier’s instructions.
 If you cannot reach your gas supplier, call the fire department.
WARNING–INSTALLATIONANDOPERATION
The direct vent system appliance must be installed as an OEM installation in manufactured homes (USA only)
or an aftermarket permanently located, or a mobile home, where not prohibited by local codes.
The appliance must be installed in accordance with the Manufacturer's instructions and the Manufactured
Home Construction and Safety Standard, Title 24 CFR, Part 3280, in the United States, or the Standard for
Installation in Mobile Homes, CAN/CSA Z240 MH Series, in Canada.
Iftheinformationintheseinstructionsarenotfollowedexactly,afireorexplosionmayresult,causing
propertydamage,personalinjuryorlossoflife.
Donotstoreorusegasolineorotherflammablevaporsandliquidsinthevicinityofthisappliance.
WARNING–INSTALLATIONANDSERVICE
Installation and repairs must be done by an authorized qualified installer service agency or gas supplier. The
appliance should be inspected before use and at least annually by a professional service person. More
frequent cleaning may be required due to excessive lint from carpeting, bedding material, etc. It is imperative
that control apartments, burners and circulating air passageways of the appliance be kept clean.
Any alteration to the product that causes soot or carbon to form and results in damage is not the
responsibility of the manufacturer.

8 LyricInstallationManual
WARNING–ELECTRICALGROUNDING
These Direct Vent appliances must be electrically grounded in accordance with the local codes or, in the
absence of local codes, with National Electric code, ANSI/NFPA 70, or the Canadian Electric Code, CSA C22.1.
WARNING–GASAPPLIANCE
This appliance is for use only with the type of gas indicated on the rating plate. These appliances are not
convertible for use with other gases, unless a certified kit is used and the conversion is performed by an
authorized qualified technician.
Applicable standards are Vented Gas fireplace heaters ANSI Z21.88 / CSA 2.33a and gas‐fired appliances for
use at high altitudes CAN/CGA 2.17‐M91.

LyricInstallationManual 9
Product Listing
This chapter presents certifications, installation requirements, and a list of models and burners.
Certifications and Codes
The appliance has been certified for use with either natural gas (NG) or propane gas (LP), and NOT for use with
solid fuels.
These gas fireplace appliances are CSA certified and approved for indoor use. They can be specialized with certain
requirements for indoor outdoor use (i.e., tunnel models). For indoor installation they must be installed while
maintaining required clearances. Installation is recommended in living spaces such as bedrooms, living rooms,
great rooms, etc. The appliance is not approved for closet installation.
The appliance must be installed according to ORTAL and ORTAL USA requirements in addition to any local codes
that may apply. If none exist, the current CSA installation code must be followed:
 USA, ANSI Z223.1/NFPA 54
 Canada, CSA B149
The appliance must be properly connected to an approved chimney venting system. Refer to the specific
appliance to determine vent size and pathway requirements. In addition, adhere to the following pre‐installation
guidelines:
 Approved vent system manufacturers are:
 Olympia
 DuraVent
 ICC
 BDM
 Selkirk
 Consult the authority having jurisdiction to determine the need for a permit PRIOR to starting the
installation.
 It is the responsibility of the installer to ensure that this fireplace is installed in compliance with the
manufacturer's instructions and all the applicable codes.
 Before starting, take careful note of ALL the WARNINGS in this manual.
Product List: Models and Burners
The following table lists burners and venting for models using the installation codes ANSI Z21.88/CSA 2.33‐2014
for vented gas fireplace heaters. Adaptors are not required.
Table 1: Burner Sizes: Vented Gas Fireplace Heaters
UNITSERIES BURNER MODELS CHIMNEYSIZE
40 30  Stand Alone 40 TS 4x6
75 45  Stand Alone 75TS 4x6
110/120 100  110/ RS/LS/TS/ Tunnel
 Space Creator 120
5x8

10 LyricInstallationManual
Fireplace Clearances
This chapter provides information, diagrams and recommendations related to mounting, minimum clearances,
television installation and more:
 Appliances and Vent Clearances: Overview on page 10
 Firebox Clearance Diagrams on page 11
 Diagrams for Mantel Clearances on page 14
 Mounting of Stand Alone Models on page 16
 Cool Wall Technology on page 22
 Television and Fireplace Installation on page 23
 Wall Support Sample Detail on page 26
Appliances and Vent Clearances: Overview
The appliance is approved with maintained minimum clearance to combustible materials, as shown in the
diagrams provided in this chapter.
Non‐combustible materials, such as surrounds and other appliance trim, may be installed on the appliance face
as long as the minimum clearances are maintained between the appliance and the non‐combustible material.
Surrounding material is not allowed to transfer weight to the unit or be connected in any way to the unit, with
the exception of the Type X drywall (or its equivalent) in a flush install. It may be fastened to the frame with 1"
self‐tapping drywall screws 16'' on center, with a minimum of 2 ½” from the glass lip. It must not transfer weight
to the fireplace, or cover any portion of the removable glass panel or the control compartment.
Theminimumclearances(airspace)tocombustiblematerialsmustbeadheredto.Itisofthegreatest
importancethatthefireplaceandventsystembeinstalledonlyinaccordancewiththeseinstructions.
Concepts and Definitions
 AccessPanels: These are typically required for all Lyric fireplaces. They allow for efficient and
comfortable access to the fireplace receiver and valves, which is required to service the unit(s). Also,
access panels can be uniquely placed and designed to not disturb the aesthetic incorporation of the
fireplace to its surrounding living space. The size of the Access Panel may vary, but in all cases must
allow the fireplace technician to effectively access and service the valve and receiver if required.
However, access panels are not the only option for servicing the fireplace operation mechanisms. A
technician may also service the fireplace controls by going through the firebox. This procedure requires
removing the glass panel(s), taking out the interior design media and lifting the grill, burner and bottom side
(explosion valve) of the unit. The technician would then return all these fireplace components when service is
complete.
Fireplace dealers/installers are advised to consult with their clients, project architects and/or interior
designers regarding the advantages and disadvantages of each service option.

LyricInstallationManual 11
 FramingandDrywall: Fireplace chase may be framed with metal studs or wood studs. Wood must be
covered completely with non‐combustible material and have the gaps sealed with a non‐combustible
fire sealant. We recommend using 5/8” Type X fire rated drywall or its equivalent for the enclosure of
the fireplace chase. The framing of the fireplace chase wall must be designed to carry the entire weight
of the wall. Plan to include weight of other finish materials placed on the drywall.
 HeatRelease: Heat release is required for all models except the Stand Alone. This allows for heat
building up within the fireplace chase to be released back into the space, helping to keep the fireplace
wall cool. It must be located at the top of the fireplace chase and be placed a maximum of 6 inches
below the fireplace chase ceiling. It can be located on the front, sides or back of the fireplace chase, as
long as it is being released into an interior space and not outdoors. For Series 40‐120, a minimum of
124 sq. in. of free air space is required.
These air space values are the minimum required‐ they can always be greater. The heat release can be added
as a louver or as a reveal. If using a louver, make sure that the free airspace allowed in the louvered area is
equal or greater than the minimum number of square inches required per unit.
 FireplaceLegs: All Lyric built‐in fireplaces (Clear Front, LS, RS, TS, and Space Creator) come standard
with legs that measure 8
14
”from the bottom of the fireplace glass opening to the floor.
This is the minimum height for the firebox to rest on the floor. Thelegscannotberemoved.
Stand Alone models come with legs that are used for transportation purposes only. These are connected
with a bolt that must be removed once the unit is installed onsite. Since these models do not have legs, they
can only be wall mounted.
Firebox Clearance Diagrams
This chapter is based on installation of front‐facing fireplaces. To install other fireplace styles, modify the
instructions per ORTAL Framing Dimensions.
Maintain clearances as shown in the figures below. Clearances are to non‐combustible materials, or 5/8” Type X
fire rated drywall or its equivalent.
Please note that these drawings are not to scale. All fireplace drawings with correct dimensions are available on
our website under Products>Downloads>Diagram
The legend for the figures is provided in the following table:
5/8” Type X fire rated gypsum board
Section cut
Wood
Combustible material
Non‐combustible material
Wood framing
Metal framing
FRONT/TRADITIONAL

12 LyricInstallationManual
TUNNEL(SEE‐THRU)
SPACECREATOR
LEFTSIDEOPEN(LS)

LyricInstallationManual 13
RIGHTSIDEOPEN(RS)
THREESIDES(TS)

14 LyricInstallationManual
Diagrams for Mantel Clearances and Shelf Details
The following sections present clearance diagrams for different fireplace options.
NOTE:Fordetailedinformationaboutframingandfinishes,pleaserefertotheBuilder’sManual.
Figure 1: Mantel Clearances: Recess and Flush Finishes
LEGEND:
5/8” Type X fire rated gypsum board
(or equivalent)
Wood framing
Combustible material Metal framing
Non‐combustiblematerials: Materials applicable for the installation of Lyric fireplaces within the specified
clearance dimensions are described as non‐combustible materials. An exception is made only for fire rated 5/8”
Type X gypsum wallboard UL authorized or equivalent, where a non‐combustible material may be used.
Theairflowareamustbefreefromanyobstruction,toallowheatfromthechasetobereleased.

LyricInstallationManual 15
Figure 2: Shelf Detail
LEGEND:
5/8” Type X fire rated gypsum board
(or equivalent)
Wood framing
Combustible material Metal framing
Non‐combustiblematerials: Materials applicable for the installation of Lyric fireplaces within the specified
clearance dimensions are described as non‐combustible materials. An exception is made only for fire rated 5/8”
Type X gypsum wallboard UL authorized or equivalent, where a non‐combustible material may be used.
Theairflowareamustbefreefromanyobstruction,toallowheatfromthechasetobereleased.

16 LyricInstallationManual
Mounting of Stand Alone Models
This section provides guidelines and diagrams related to mounting of Stand Alone models.
Recommendations for Wall Mounting
The following procedures present manufacturer‐recommended instructions for mounting on concrete walls and
wood stud walls.
NOTE:Allinstallationsaretobecompletedperlocalbuildingcodesandsafetyrequirements.The
recommendationsprovideddonottaketheplaceofreviewingandincorporatingstructuralrequirementsset
forthbythebuildingengineer,localcodes,etc.
Tomounttheunitonaconcretewall:
1. Position the unit at the desired height and mark the wall. There should be a minimum 12" and
maximum 30" distance from the bottom of the unit to the floor.
2. Mount the Stand Alone hanging bracket using Hilti 3/8" x 3" Kwik bolt 3 expansion anchors (or
equivalent) with manufacturer's requirement of 2‐1/2" embedment and torque to 20ft‐lbs.
3. Attach the unit to the mounting bracket. (See Figure 3 on page 17).

LyricInstallationManual 17
Figure 3: Concrete Wall Mounting Detail

18 LyricInstallationManual
Tomounttheunitonawoodstudwall:
1. Position the unit at the desired height and mark the wall. There should be a minimum 12" and
maximum 30" distance from the bottom of the unit to the floor.
2. Create an opening in the wall big enough to position the 4x8 blocks between the wood studs at
the desired height.
3. Repair the opening with Hardy backer board or its equivalent.
4. Make sure that the bracket has a minimum 4" extra hardy backer board material around it.
5. Mount the bracket with 3/8" x 4" lag bolts. Follow the bracket manufacturer's installation
requirements and then mount the unit.

LyricInstallationManual 19
Figure 4: Wood Stud Mounting Detail