OYSTA Pearl II User manual

QUICK
REFERENCE
DEVICE
GUIDE
Version: June 2022

How does it work?
Oysta Pearl IITM
Your Pearl IITM has an SOS Button, a Fall Detector
and Reminders.
IntellicareTM
Use our smart platform to view the device location
and see alerts, set SafeZones and Reminders.
Monitoring Centre
The Pearl IITM connects to your Alarm Receiving
Centre (available 24 hours per day) or your
dedicated care support.

Your device
- at a glance
Microphone
Power on
RED X button
(Use to SCROLL)
Select
GREEN
button
Lanyard slot
Speaker
Emergency
SOS button

Turning your
Pearl IITM on
Note:
For your safety it is recommended that you
leave your device on at all times.
To turn on your Oysta Pearl IITM
Simply press and hold down the RED X button
for 2 seconds until the device welcome screen
appears. You can also turn the device on by
placing it in the charging cradle.

Locking & unlocking
your Pearl IITM
You can lock your Pearl IITM to protect it in your bag or pocket.
The SOS button will always work.
To unlock
1. Press the GREEN button
2. Press the RED X button
1. 2.

Making an
emergency call
Press the SOS Emergency Button if
you ever need help.
How to use
Press the SOS button until you see
Confirm SOS appear on screen.
You can press cancel if you have
pressed the button in error or press
OK to make the call. Do not worry if
you do not press OK or CANCEL –
the SOS will still be made.
Note:
It may take a minute or so to connect to the monitoring centre during which the
device displays: “Support call in progress”. Once connected you will hear the
operators voice: be sure to speak slowly and clearly about your situation.

Activating the
fall-sensor
The fall-sensor makes an emergency call if it
thinks you have had a fall.
Please check with your Oysta provider that
the fall-sensor is enabled.
How to Use
Carry your device with you. Your device will
automatically detect most falls and call for
assistance.
Don’t worry if it is triggered by mistake. Just
tell the operator you are OK, or press the
RED X button.

Making a phone call
5. Press the GREEN button
to make the call and the RED X
button to end it.
4. Use RED X button to SCROLL
down Contact List. When the
desired contact is reached, select it
with the GREEN button.
1. Open MENU with RED X button
2. Use RED X button to SCROLL down list
3. When Contact List is highlighted press
the GREEN button to select it

Charging your
Pearl IITM
How to use
Plug the mains charger into a wall
socket, connect the USB cable from
the charger to the dock, then simply
slide your device into the dock with
the screen facing you.
The light is RED when charging.
The light is GREEN when fully
charged.
You should charge your device
every day to make sure you always
have power.

There are some additional features of the Pearl II that you
can request are added to provide additional assistance.
Safe Zones
Create safe zones to monitor movements in and
out of areas at certain times of the day or night e.g create
a zone around the home. When leaving a ‘safe zone’ an
alert can be sent to the care network.
Reminders
Simple messages can be pre-set to send to your
Pearl II enabling you to remember important tasks and
making it a useful tool to help manage daily living.
Additional features

Your Oysta Pearl II will display “Emergency” on the
screen if there is a problem.
Keep your Oysta Pearl II clean and avoid
unnecessary knocks or drops.
Your Oysta Pearl II is not waterproof, so try not to
get it wet.
DO NOT try to remove the battery or SIM as it will
void the warranty and could stop it working. If you
have problems please call your service provider
for further assistance.
Remember to charge your Oysta Pearl II every day
if you can.
Essential care &
maintenance

Key to screen icons
Network coverage level
GPRS connected
Battery level

Troubleshooting
PROBLEM RESOLUTION
Location of device
can’t be found
Move to a place with satellite coverage i.e.
outdoors with a clear line of sight. Make sure the
satellite symbol displays on the screen.
Can’t switch device
on
Press the Red X button for at least 3 seconds for
the device to switch on or, put it in the charger.
Ensure the device is charged, it can take up to 60
seconds for the mobile to fully switch on.
Can’t charge device Check the cable is correctly plugged into the dock
and then plugged into the wall socket
Can’t connect to
mobile network
Try placing the device near the window or walk
outside. Contact your service provider if the
problem persists.
Can I change my
battery?
We recommend you call your supplier and
request. Oysta will update this in our own services
team so DO NOT try and open your device.

OYSTA TECHNOLOGY
Home Ground Barn
Pury Hill Business Park
Towcester
NN12 7 LS
UK
Tel [phone]
Email [email protected]
www.oysta-technology.com