PA Turnpike E-ZPass User manual

SMSM
USER’S MANUAL
1.877.PENNPASS (1.877.736.6727)
www.paturnpike.com

Table of Contents
Welcome to E-ZPass 1
Installation and Care of the
E-ZPass Transponder 3
How the E-ZPass System 6
Works
How to Use E-ZPass 7
How to use E-ZPass Plus 8
Managing Your Account 10
Frequently Asked Questions 13
About E-ZPass 13
E-ZPass Account 18
E-ZPass Transponder 26
E-ZPass Violations/Invoicing 28
E-ZPass Speed 34
E-ZPass Miscellaneous 35
Terms and Conditions 37

1
Welcome to E-ZPass
elcome to the Pennsylvania Turnpike
Commission’s E-ZPass program –the electronic
toll collection system that keeps you moving. E-
ZPass offers the convenience of traveling on the
Pennsylvania Turnpike and on all other E-ZPass agency
roadways without paying cash or stopping to pick up a toll ticket.
Instead, you will prepay tolls and attach a transponder or “tag” to
your vehicle. Tolls will be automatically calculated and deducted
from your prepaid account as you exit the Turnpike system.
The Pennsylvania Turnpike Commission also offers the
convenience of E-ZPass Plus which allows customers to payfor
parking at selected locations.
Please read this manual carefully to fully understand the
E-ZPass and E-ZPass Plus programs. If you still have questions,
you can contact the Pennsylvania Turnpike Commission’s
E-ZPass Customer Service Center from 8:00 am until 7:00 pm,
Monday through Friday at 1.877.PENNPASS (1.877.736.6727).
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You will be required to verify your E-ZPass account information
when calling the PTC E-ZPass Customer Service Center. For
faster service, please have your account number, pin number
and transponder number handy. For easy reference, please take
a few seconds of your time to record the information below and
retain in a safe, accessible place.
PTC E-ZPass Account # _________________________
PTC E-ZPass Pin # _________________________
PTC E-ZPass Transponder #_________________________
The Pennsylvania Turnpike Commission’s E-ZPass Customer
Service Center only discloses account information to account
holders or parties authorized by the account holder in writing.
Refer to FAQ #9, (page 21) for additional information.

3
Installation and
Care of the
E-ZPass
Transponder
here are three different types of transponders or
tags: interior, bumper mount, and motorcycle. The
type of vehicle you drive will determine which type
of transponder you need. Most passenger vehicles
will use the interior transponder, which should be
positioned on the inside of the windshield behind the
rearview mirror. Alternate mounting instructions may be
provided.
Some vehicles require bumper mount transponders that
should be fastened to the top of the front license plate
holder of your vehicle.
Motorcycles require exterior transponders that must be
mounted between the windscreen and the instrument cowl
of the motorcycle.
Remember that E-ZPass transponders must be properly
mounted according to the instructions on the following
pages to ensure proper reading. If your transponder is not
mounted correctly, it may not be read, which will result in
additional charges to your account.
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Installation of the Interior Transponder
1. Clean and dry the mounting surface using isopropyl
alcohol and a clean, dry cloth.
2. Remove the clearplastic strips from the back of the
mounting strips on the transponder to expose the adhesive
surface.
3. Position the transponderon the inside of your
windshield, behind the rearview mirror and below any
tinting.
4. Place the transponder on the windshield with the
E-ZPass logo upright, facing you, and press firmly.
Installation of the Bumper Mount Transponder
Fasten the bumper mount transponder directly to the top
of the front license plate holder of your vehicle. If you have
any questions, please call the PTC E-ZPass Customer
Service Center at 1.877.PENNPASS (1.877.736.6727).
Do not attempt to mount this type of transponder
anywhere other than the front bumper of your vehicle,
as described above. This transponder was not
designed for interior use.

5
Installation of the Motorcycle Transponder
Fasten the motorcycle transponder on the windscreen,
between the windscreen and instrument cowl of the
motorcycle.
Please note that this type of transponder is
programmed for use on motorcycles only and may not
be used on any other vehicle.
Removal of the Transponder
The transponder may be removed by lifting any corner with
sufficient pressure to separate the mounting strips.
Care of the E-ZPass Transponder
The bumpermount and motorcycle transponders are
weather resistant. If necessary, the interiortransponder
may be wiped off with a clean, dry cloth.
Do not submerge the interior transponder in water or use
any cleaning agents. Do not cover the transponder with
any type of varnish, paint or permanent marker. Do not
modify or alter the transponder in any way. You will be
charged for transponders that are damaged or defaced.

6
How the E-ZPass
System Works
our E-ZPass transponder is a radio frequency
transmitter device. It must be properly mounted to
your vehicle, according to the instructions on pages
4 and 5. As you enter an E-ZPass lane, the
antenna mounted below the E-ZPass sign reads your
transponder, registers the toll electronically and sends the
information to the PTC E-ZPass Customer Service Center
where your account is charged accordingly.
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How to Use E-ZPass
hen you enter or exit the Turnpike system, you
should drive through an “E-ZPass Only” lane or
through an “E-ZPass and Ticket”lane. Do not
take a ticket. Keep moving, use caution, watch
for toll collectors crossing the lanes, and obey the posted
speed limit for your own safety and for the safety of our
employees.
Please be aware that an active transponder located
anywhere in or on your vehicle may be read
electronically. If you do not wish to use E-ZPass on a
particular trip, you should remove and store the
transponder in its original silver packaging prior to
entering the Turnpike System. Otherwise, your
transponder may be read and your account could be
charged even if you received a ticket and paid cash in
the lane. If you pay for your trip with cash in a ticket
lane, please be sure to obtain a receipt.
If your transponder is not read when you exit the system,
an image will be taken of your license plate. Our violations
system will try to identify you by either matching the license
plate of the vehicle being driven to a plate listed on an
E-ZPass account on the day and time of travel, or by
matching the registration information of the vehicle to the
name and address on an E-ZPass account. If a match is
found, a V-Toll (video toll) will be posted to the E-ZPass
account. Please note that in order for a V-Toll to be posted
by a license plate match, the license plate must have been
on the account on the day of travel. In addition, the
E-ZPass account must have sufficient funds to cover the
toll in the case of both plate or name/address matches.
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How to Use
E-ZPass Plus
E-ZPass Plus allows E-ZPass customers to use their
transponder to pay for charges at participating facilities
displaying the E-ZPass Plus logo. Currently,
E-ZPass Plus is available at the following sites:
▪Albany Airport, NY, NY
▪John F. Kennedy International Airport, Jamaica,
NY
▪LaGuardia Airport, NY, NY
▪Newark Liberty International Airport, Newark, NJ
▪New York Avenue Garage, Atlantic City, NJ
▪Atlantic Avenue Parking Lot, Atlantic City, NJ
▪Atlantic City International Airport,
Atlantic City, NJ
▪Syracuse Hancock International Airport
Syracuse, NY
▪Great New York State Fair, Syracuse, NY
( Seasonal )
Please check our website for updates on
participating facilities at www.paturnpike.com.

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Get your ticket as usual when entering the facility. When
exiting, use the lanes marked E-ZPass Plus and follow
posted instructions.
There is no additional charge for the E-ZPass Plus
program. You only pay the charges when they
occur. Charges less than $20 are deducted from your
prepaid E-ZPass account. Charges of $20 or more are
charged directly to the credit card used to replenish your
E-ZPass account. All E-ZPass Plus transactions are
recorded on your statement. Current E-ZPass
customers who have selected to automatically replenish
their E-ZPass account and have a valid credit card on
file are automatically enrolled in E-ZPass Plus. If you
do not wish to be enrolled in the E-ZPass Plus program,
you can make that change by either accessing your
account on the Pennsylvania Turnpike Commission
website or by contacting the PTC E-ZPass Customer
Service Center.
▪On the Web at www.paturnpike.com
▪By Phone at 1.877.PENNPASS
(1.877.736.6727)
Please note that the E-ZPass Plus program is not
available to E-ZPass customers who choose to manually
replenish their account. If you are a manual
replenishment customer and would like to participate in
E-ZPass Plus, please contact the PTC E-ZPass Customer
Service Center.

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Managing Your Account
ow that you have established an E-ZPass
account, the system will track your toll usage and
account balance. Printed detailed monthly
statements are available at a cost of $4 per month
for every three transponders registered on the account.
Your account transactions are available for a limited
number of days,at no charge on the web at
www.paturnpike.com or by calling the PTC E-ZPass
Customer Service Center at 1.877.PENNPASS
(1.877.736.6727). Statements requested via the phone are
also subject to the monthly fee.
If you chose the credit card replenishment option or the
automatic ACH (direct payment from your checking
account) replenishmentoption,you will never have to
rememberto mail payments. When your E-ZPass account
balance reaches a value of $10 or less per E-ZPass
transponder ($10 x # of transponders), your credit card or
checkingaccount (ACH) will be charged the replenishment
amount that is on your account. Initial replenishment is $35
per transponder. However, if your account is replenished
more than twice a month for credit cards or more than
three times a month forACH, your replenishment amount
will be automatically increased to cover your monthly
usage.
As long as we have a valid credit card or ACH information
on file, Automatic Replenishment is the easiest and most
efficient way to ensure an adequate account balance.
Accounts with an invalid credit card or ACH information will
be turned into a manually replenished account, which is
subject to a refundable transponder deposit ($10 x # of
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transponders on account) that will be deducted from the
E-ZPass account balance.
If you established your account choosing the manual
replenishment option, it is your responsibility to remit
payment when your account balance reaches a value of
$15 or less per E-ZPass transponder ($15 x # of
transponders). Payment of at least $35 per transponder
may be made by sending a check or money order, calling
the E-ZPass CustomerService Center with credit card
information, or by visiting the PTC E-ZPass Customer
Service Center at 300 East Park Drive, Harrisburg, PA
17111. You may alsomake a payment on your account
through the web by logging onto yourE-ZPass account at
www.paturnpike.com. Do not send cash payments
through the mail.
Please note that payments are immediately reflected on
your account balance, but not available for use on the
Pennsylvania Turnpike and other facilities for 24-48 hours.

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Remember to keep your E-ZPass account up to date
with important information. If you buy a new car,
relocate, get a new license plate, a new credit card or lose
your transponder, you will need to update your account. If
you have additional questions, call the PTC E-ZPass
Customer Service Center at 1.877.PENNPASS
(1.877.736.6727) from 8:00 am until 7:00 pm. For round-
the-clock service, visit our website at www.paturnpike.com
and log into your account. Keeping your account up to date
will help to ensure that you don’t receive violation notices
resulting from inaccurate information.

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Frequently Asked
Questions
About E-ZPass FAQs
1. What payment methods are available for E-ZPass
accounts?
a. Automatic payment from bank account
An initial payment of $35 per transponder plus a $3
annual fee is required to open your account. (Please
include a voided check along with your payment.) This
option authorizes the PTC to initiate debit entries from
your bank account for a minimum of $35 per
transponder. This replenishment takes place whenever
your account balance reaches a cumulative value of
$10 or less per transponder. ($10 x # of Transponders)
NO DEPOSIT IS REQUIRED. The replenishment
amount will be increased if an account replenishes
more than 3 times a month. THIS OPTION IS NOT
AVAILABLE IF YOU APPLY ONLINE.
b. Automatic payment from credit, debit or check
card
An initial payment of $35 per transponder plus a $3
annual fee is required to open your account. This option
authorizes the PTC to charge the credit card listed on

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your account a minimum of $35 per transponder when
your account balance reaches a cumulative value of
$10 or less per transponder. ($10 x # of Transponders)
NO DEPOSIT IS REQUIRED. The replenishment
amount will be increased if an account replenishes
more than 2 times a month. THIS OPTION IS
REQUIRED FOR E-ZPASS PLUS.
c. Manual payment (Personal Check or Cash)
This option requires a $10 deposit for each
transponder (Make checks payable to the
Pennsylvania Turnpike Commission). An initial payment
of $35 per transponder plus a $3 annual fee is required
to open your account. This option requires you to
replenish your account balance when it reaches a
cumulative value of $15 or less per transponder ($15 x
# of Transponders). To replenish your account, send a
check to or pay cash at the PTC E-ZPass Customer
Service Center. You may also replenish your account by
Credit Card. Be aware that there is no billing process.
Please allow 5 days for mail delivery and posting to your
account. The minimum amount required to establish
a manual account is $48 ($10 for a transponder
deposit, $35 for tolls, and $3 for an annual fee) for
each transponder added to the account. THIS
OPTION IS NOT AVAILABLE IF YOU APPLY
ONLINE.

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2. Where can I use E-ZPass?
The following facilities are currently participating in the
E-ZPass program:
Buffalo and Fort Erie Public Bridge Authority
Peace Bridge
Burlington County Bridge Commission
Burlington –Bristol Bridge
Tacony –Palmyra Bridge
Delaware Department of Transportation
State Route 1
Interstate 95
Delaware River and Bay Authority
Delaware Memorial Bridge
Delaware River Joint Toll Bridge Authority
Trenton-Morrisville
New Hope-Lambertville
I-78 Bridge
Easton-Phillipsburg
Portland-Columbia
Delaware Water Gap
Milford-Montague
Delaware River Port Authority
Commodore Barry Bridge
WaltWhitman Bridge
Ben Franklin Bridge
Betsy Ross Bridge
Illinois State Toll Highway Authority
North - South Tollway
Tri - State Tollway
Ronald Reagan Memorial Tollway
Northwest Tollway

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Indiana Toll Concession Company
Indiana Toll Road
Maine Turnpike Authority
Maine Turnpike
Maryland Transportation Authority
Francis Scott Key Bridge
Fort McHenryTunnel
Baltimore Harbor Tunnel
John F. Kennedy Memorial Highway
Lane Memorial Bridge
Nice Memorial Bridge
Hatem Memorial Bridge
William Preston Lane Jr Memorial Bridge
MD 200 Intercounty Connector
Massachusetts Department of Transportation
Massachusetts Turnpike
Boston Extension
Ted Williams Tunnel
Callahan and SumnerTunnels
Tobin Memorial Bridge
MTABridges and Tunnels
Bronx-Whitestone Bridge
Brooklyn-BatteryTunnel
Cross Bay Bridge
Henry Hudson Bridge
Queens Midtown Tunnel
Throgs Neck Bridge
Triborough Bridge
Verrazano-Narrows Bridge
Marine ParkwayGil Hodges Bridge
New Hampshire Dept of Transportation, Bureau of Turnpikes
New Hampshire Turnpike (Bedford, Hampton, Hooksett)
New Jersey Turnpike Authority
New JerseyTurnpike
Garden State Parkway

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New York State Bridge Authority
Newburgh-Beacon Bridge
Bear Mountain Bridge
Mid-Hudson Bridge
Rip Van Winkle Bridge
Kingston-Rhinecliff Bridge
New York State Thruway Authority
Thruway ticket system
Grand Island Bridges
Tappan Zee Bridge
Niagara Falls Bridge Commission
Lewiston-Queenston Bridge
Rainbow Bridge
Whirlpool Bridge
North Carolina Turnpike Authority
North Carolina Turnpike
Ohio Turnpike Commission
Ohio Turnpike
Pennsylvania Turnpike Commission
Pennsylvania Turnpike
Delaware River Bridge
Port Authority of New York & New Jersey
Bayonne Bridge
George Washington Bridge
Goethals Bridge
Holland Tunnel
Lincoln Tunnel
Outerbridge Crossing
Rhode Island Turnpike and Bridge Authority
Sakonnet River Bridge
Newport/Pell Bridge
RiverLink (Kentucky)
Abraham Lincoln Bridge

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Lewis and Clark Bridge
John F Kennedy Memorial Bridge
Skyway
Chicago Skyway
South Jersey Transportation Authority
Atlantic City Expressway
Virginia Department of Transportation
Coleman Bridge (Rt. 17)
Dulles Toll Road
Powhite Parkway Extension (Rt. 76)
Chesapeake Expressway (Rt. 168)
Dulles Greenway
Richmond Metropolitan Authority Expressway (Rt. 195)
Pocahontas Parkway (Rt. 895)
Chesapeake Bay Bridge and Tunnel
495 Express Lanes
Elizabeth River Crossings
South Norfolk Jordan Bridge
West Virginia Parkways Authority
West Virginia Turnpike
Please check our website for updates on additional
participating agencies at www.paturnpike.com.
E-ZPass Account FAQs
3. Where can I purchase E-ZPass?
E-ZPass is available at the PTC E-ZPass Customer
Service Center, at 300 East Park Drive, Harrisburg, PA
17111, select retail locations, and participating
Pennsylvania AAA offices.