PACOM PDRH16-RMT series User manual

Digital Video Recorder
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WARNING
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED
SERVICE PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert
the user to the presence of uninsulated "dangerous voltage" within the product's enclosure
that may be of sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended to alert the user to the
presence of important operating and maintenance (servicing) instructions in the literature
accompanying the appliance.
COMPLIANCE NOTICE OF FCC:
THIS EQUIPMENT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS A DIGITAL
DEVICE, PURSUANT TO PART 15 OF THE FCC RULES. THESE LIMITS ARE DESIGNED TO PROVIDE
REASONABLE PROTECTION AGAINST HARMFUL INTERFERENCE WHEN THE EQUIPMENT IS OPERATED
IN A COMMERCIAL ENVIRONMENT. THIS EQUIPMENT GENERATES, USES, AND CAN RADIATE RADIO
FREQUENCY ENERGY AND IF NOT INSTALLED AND USED IN ACCORDANCE WITH THE INSTRUCTION
MANUAL, MAY CAUSE HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS. OPERATION OF THIS
EQUIPMENT IN A RESIDENTIAL AREA IS LIKELY TO CAUSE HARMFUL INTERFERENCE, IN WHICH CASE
USERS WILL BE REQUIRED TO CORRECT THE INTERFERENCE AT THEIR OWN EXPENSE.
WARNING: CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE
FOR COMPLIANCE COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
THIS CLASS OF DIGITAL APPARATUS MEETS ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT REGULATIONS.
The information in this manual is believed to be accurate as of the date of publication. Pacific Communications is not
responsible for any problems resulting from the use thereof. The information contained herein is subject to change
without notice. Revisions or new editions to this publication may be issued to incorporate such changes.

User’s Manual
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Important Safeguards
1. Read Instructions
All the safety and operating instructions should be read before the
appliance is operated.
2. Keep Instructions
The safety and operating instructions should be kept for future
reference.
3. Cleaning
Unplug this equipment from the wall outlet before cleaning it. Do not
use liquid aerosol cleaners. Use a damp soft cloth for cleaning.
4. Attachments
Never add any attachments and/or equipment without the approval of
the manufacturer as such additions may result in the risk of fire, electric
shock or other personal injury.
5. Water and/or Moisture
Do not use this equipment near water or in contact with water.
6. Accessories
Do not place this equipment on an unstable cart, stand or table. The
equipment may fall, causing serious injury to a child or adult, and
serious damage to the equipment. Wall or shelf mounting should
follow the manufacturer's instructions, and should use a mounting kit
approved by the manufacturer.
This equipment and cart combination should be moved with care.
Quick stops, excessive force, and uneven surfaces may cause the
equipment and cart combination to overturn.
7. Ventilation
Slots and openings in the cabinet and the back or bottom are provided
for ventilation, and to ensure reliable operation of the equipment and to
protect it from overheating. These openings must not be blocked or
covered. Do not block these openings or allow them to be blocked by
placing the equipment on a bed, sofa, rug, or bookcase. Ensure that
there is adequate ventilation and that the manufacturer’s instructions
have been adhered to.
8. Power Sources
This equipment should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power,
please consult your equipment dealer or local power company.
9. Power Cords
Operator or installer must remove power and other connections before
handling the equipment.
10. Lightning
For added protection for this equipment during a lightning storm, or
when it is left unattended and unused for long periods of time, unplug it
from the wall outlet and disconnect the antenna or cable system. This
will prevent damage to the equipment due to lightning and power-line
surges.
11. Overloading
Do not overload wall outlets and extension cords as this can result in
the risk of fire or electric shock.
12. Objects and Liquids
Never push objects of any kind through openings of this equipment as
they may touch dangerous voltage points or short out parts that could
result in a fire or electric shock. Never spill liquid of any kind on the
equipment.
13. Servicing
Do not attempt to service this equipment yourself. Refer all servicing
to qualified service personnel.
14. Damage requiring Service
Unplug this equipment from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
A. When the power-supply cord or the plug has been damaged.
B. If liquid is spilled, or objects have fallen into the equipment.
C. If the equipment has been exposed to rain or water.
D. If the equipment does not operate normally by following the
operating instructions, adjust only those controls that are covered by
the operating instructions as an improper adjustment of other
controls may result in damage and will often require extensive work
by a qualified technician to restore the equipment to its normal
operation.
E. If the equipment has been dropped, or the cabinet damaged.
F. When the equipment exhibits a distinct change in performance —
this indicates a need for service.
15. Replacement Parts
When replacement parts are required, be sure the service technician has
used replacement parts specified by the manufacturer or that have the
same characteristics as the original part. Unauthorized substitutions
may result in fire, electric shock or other hazards.
16. Safety Check
Upon completion of any service or repairs to this equipment, ask the
service technician to perform safety checks to determine that the
equipment is in proper operating condition.
17. Field Installation
This installation should be made by a qualified service person and
should conform to all local codes.
18. Telnet Communication Cable
Caution: To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication line cord.
19. Danger of explosion if battery is incorrectly replaced. Replace
only with same or equivalent type recommended by manufacturer.
Discard used batteries according to the manufacturer’s instruction.

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Table of Contents
Chapter 1 — Product Information................................................................................ 1
Features .................................................................................................................. 1
System Types ......................................................................................................... 1
System Diagram...................................................................................................... 1
Front Panel.............................................................................................................. 2
Rear Panel .............................................................................................................. 2
Turning On the DVR ............................................................................................... 3
Turning Off the DVR ............................................................................................... 3
Chapter 2 — Tools ...................................................................................................... 5
SmartGuard............................................................................................................. 5
SmartSearch ......................................................................................................... 36
SmartBackup......................................................................................................... 54
SmartPager ........................................................................................................... 59
Chapter 3 — Remote Access.................................................................................... 61
Installation ............................................................................................................. 61
POST System Setup............................................................................................. 61
BASE System Setup ............................................................................................. 62
Appendix 1 — Accessing Windows........................................................................... 71
Appendix 2 — SmartShell ......................................................................................... 72
Appendix 3 — Network Setup (LAN)......................................................................... 74
Appendix 4 — Network Setup (Modem).................................................................... 77
Appendix 5 — WebGuard ....................................................................................... 106
Appendix 6 — Time Synchronization ...................................................................... 108
Appendix 7 — Text-In Query................................................................................... 110
Appendix 8 — RAS Mobile...................................................................................... 112
Appendix 9 — Protocol for Remote Controlling DVR.............................................. 117
Appendix 10 — Troubleshooting............................................................................. 121
Appendix 11 — Specifications................................................................................. 122

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Digital Video Recorder
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Chapter 1 — Product Information
Features
yCompatible with color cameras and other standard video sources
yCompatible with network cameras (4032 model only)
yVideo synchronization not required
yPentaplex operation for simultaneous recording, multi-screen viewing, playback, remote monitoring and
archiving
yVersatile display formats for convenient user interface; single-screen, full-screen, quad, 3x3, 4x4, 5x5, 3+4, 2+8
and 1+32
yMain and Spot monitor outputs
yOn-screen graphic display including camera title, location, recording status and mode display
ySequence mode available in all screen formats
yHardware watchdog timer function
yProgrammable motion detection for each camera input using graphic user interface
yVarious image enhancement functions including zoom in/out, brightness, interpolation, blur and sharpness
yRemote monitoring, playback and control through LAN, PSTN and ISDN
yUser-friendly interface
yProprietary encryption scheme preventing video from alteration
yMax. 32-channel alarm input and 32-channel alarm output (Not included in all models)
NOTE: This manual covers the 16- and 32channel digital video recorders For simplicity, the illustrations and
descriptions in this manual refer to the 32-channel model. See Appendix 11 – Specifications for the system
specifications of each model.
System Types
There are two system types: POST DVR system and BASE system. The POST is a complete DVR system with
cameras, and the BASE is a computer with software to access the POST DVR. The BASE can view live or
previously recorded video from the POST DVR. The POST DVR can access another POST DVR when they are
networked via LAN, however, it can only review previously recorded video and cannot view live video from the
other POST DVR.
System Diagram

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Front Panel
Rear Panel
PDR-RMT-RT model
NOTE: Check the voltage selector switch is set to an appropriate position.
NOTE: Windows may not operate properly when using the USB connectors on the front panel of the DVR,
depending on the model type of the USB device. In this case, connect the USB device after Windows boots
properly or use the USB connectors located on the rear panel.
PDR16-RMT series and IDR4032
(
H
y
brid
)
models PDR32-RMT and PDR32-RMT-X models

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Turning On the DVR
Press the power button located on the front panel to turn the system on. The system goes into the SmartGuard mode
as soon as it finishes its boot process.
CAUTION: The system will lock up if the monitor does not have high enough resolution. The DVR
requires 1024x768 resolution.
Turning Off the DVR
Click the POWER button in the SmartGuard mode or press the power button on the front panel to turn the system
off.
NOTE: When turning off the system, you must confirm that you want to turn off the unit. You will also be asked
for a user ID and password, or system quit procedure if the Shut Down option was selected for the user’s
authorization during the SmartGuard setup.
CAUTION: The system can be shut down by force by pressing the power button on the front panel over
10 seconds. However, follow the normal shutdown procedures as mentioned above when the system is
operating normally. Turning off the DVR without shutdown procedures can cause damage to the
system.

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Digital Video Recorder
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Chapter 2 — Tools
SmartGuard
Overview
SmartGuard is powerful surveillance software. It provides multiplexer functions, digital time-lapse recording and
event-driven recording. SmartGuard also provides motion detection, PTZ control and various image enhancement
functions.
NOTE: The first time you turn on the system, it will immediately begin recording. If you have less than 32
cameras, you must enter the setup screen and deactivate any inputs to which cameras are not connected;
otherwise, the recording speed might be decreased somewhat.
Features
yMax. 32 channels
yMax. 480 images/sec recording (400 images/sec PAL) (PDR16-RMT-RT model)
yUser-friendly interface
yScheduling by camera and time
yTime-lapse or event-driven recording
yMotion detection and object tracker function
yAudio recording
yPTZ control
NOTE: See Appendix 11 – Specifications for the maximum recording speed of each model.
Main GUI

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Quit: Click the button to quit the system.
Login / Logout: Click the button to log in or log out the system.
Logging In/Out the System
Click the Logout button after logging out, the following User Login dialog box appears. Enter the User ID and
Password and then click the OK button if you want to log in the system. If the login fails more than three times, the
buzzer will be activated for three minutes. The successful login can stop the buzzer trigger during the buzzer
activation. The log for failed login as well as successful login will be displayed on the system status window.
NOTE: When No local login is selected during the SmartGuard – Authority setup, the DVR does not ask login
procedure.
NOTE: When you forgot the password, ask your dealer or distributor.
Click the Login button after logging in, the following Quit dialog box appears. Click the Yes button if you want to
log out the system.
Monitor
Display Format: Various display formats (single-screen, full-screen, quad, 3+4, 3x3, 2+8, 4x4,
5x5 and 1+32) are provided for convenient user interface. Each format can be selected by
clicking the screen buttons shown below. The camera groups for multi-screen formats are
composed of cameras 1 to 32 in order. The user can select which camera group is displayed by
clicking any camera button in a group from camera buttons shown below.
OSD: Information including camera title, recording mode, and recording status can be displayed on the image. Go
to Setting Up the System and Setting Up Cameras in the SmartGuard Setup section, and place a check in the Show
OSD box to display the OSD information.
System Status
Clock Mode: Click the left mouse button on the clock area to set date display
(MM-DD-YYYY/...) and time display (12 Hours/24 Hours) formats. Click the right mouse button
on the clock area to set date, time and time zone.
CAUTION: If you change the time, images dated later than the new date/time are deleted. Back up the
images if you want to save them.

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HDD Indicator: Shows the remaining hard disk space.
Power LED: The Power LED is lit when the DVR is On.
Alarm LED: The Sensor Detect LED is lit when the sensor has been detected.
Mode Status: The Recording LED is lit when the DVR is in the recording mode.
HDD Usage: The Repeat Recording LED is lit when the DVR is set to repeat recording in
case of recording space shortage.
Image Adjust
You can adjust the brightness, contrast, hue and saturation by clicking the designated buttons. Click the Default
button to reset them to the default settings.
NOTE: These adjustments should not be used to correct improperly set cameras or monitors.
PTZ Control
The DVR provides transmission functions, and you can control popular PTZ devices and dome cameras. Clicking
the PTZ icon button displays the PTZ control buttons as shown below. You can also use the mouse to
control PTZ functions. Click the right mouse button on the image and move that that image to the direction you want
by dragging the mouse. Roll the mouse wheel to zoom in or out.

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NOTE: Up to 128 presets can be set, depending on the specification of installed PTZ devices or dome cameras.
Make sure available preset numbers first to make the PTZ preset function work properly.
NOTE: If you want to set up the advanced PTZ control, place the cursor on the PTZ control panel, and click the
right mouse button. Make sure that the PTZ camera to set up supports advanced PTZ control functions first.
ySpeed: Set the pan/tilt speed (from 1 to 16). The higher the number, the faster it moves.
yMove to origin: Click the button if you want to move the camera to the origin position.
yAuto Panning: Enables or disables auto panning.
yCamera: Turns on or turns off the camera.
yMenu: Enables or disables the menu function.
yPump / Wiper / Light / Aux: Enables or disables pump, wiper, light and other available functions.
Alarm Control
Clicking the alarm icon button causes the alarm control buttons to display as shown below. The user can
check the alarm status and control the alarm output. Pressed alarm button is active mode, and released button is
inactive mode. The user can active or inactive alarm output manually by clicking the button when it is released or
pressed. If the user disables the alarm during the Alarm setup on the SmartGuard, the alarm button will be disabled.
Click the left or right arrow buttons to display the previous or next alarm button panel.
POS
Clicking the POS icon button causes the POS control buttons to display as shown below. The system
status window will display the POS data. Click the right mouse button on the window to toggle two display modes:
POS data display mode, and event log including POS data display mode. The POS button LED will be lit while the
data is coming from the POS. If you do not want to display the data from the POS, release the target POS number
button. If the user disables the POS device during the Text-In setup on the SmartGuard, the POS button will be
disabled.
NOTE: Installing the KeyLock to the USB port on the DVR is required for operating the POS system. Ask your
dealer or installer for details.

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Event Logging
To scroll up and down the list, hold down the left mouse button on the list and move
the cursor up and down, or roll the mouse wheel on the list.
NOTE: Event log list displays the conditions of hard disk drives when the installed IDE hard disk drives support
S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) Monitoring program. If the DVR senses that
the status of the hard disk drives is Poor, the error messages box screen will appear. Once the error message
box displays, replacing the hard disk drive as soon as possible is recommended, usually within 24 hours.
Camera Buttons
Click the individual camera buttons to display the selected camera. Click
the or button to display the previous or next camera button panel.
Screen Buttons
To select the desired screen mode, click of the buttons shown below.
yTo view a specific image in the single-screen mode, move the cursor to that image and double click the left mouse
button.
yTo return to the previous screen mode from the single-screen mode, click the left mouse button in the window.
Utility Buttons
Auto Sequencing: When the Sequence button is clicked, the SmartGuard sequences the cameras in
order. Whenever you click the button, it toggles between On and Off. The switching interval can be set
during the system setup.
Mode Selection: The record mode is selected when the Record button is clicked. SmartGuard returns
to view only mode automatically when it is unable to record (for example, when the hard disk is full).
NOTE: The DVR records only in accordance with the recording schedule, which can be set during the system
setup. Before you install the DVR, you need to fully understand the recording schedule. Note also that clicking
the Record button only prepares the DVR for recording. In this state, the DVR will follow the recording schedule.

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Manual Alarm Output: In general, the alarm is activated automatically when any related sensor is
activated. However, the user can activate all the alarm output manually by clicking the button while it is
released or deactivate all the alarm output by clicking the button when it is pressed.
Setup: When the Setup button is clicked, a dialog box appears. The dialog box has nine tabs. See the
following SmartGuard Setup section.
Accessing SmartSearch: Click the Search button to run the SmartSearch.
Full Screen: Click this button to enter the full-screen mode. All of the control buttons disappear, and
the monitoring window takes up the full screen in the full-screen display mode. To return from the
full-screen mode, click the left mouse button anywhere on the screen.
SmartGuard Setup
Setting Up the System
1. Click the Camera icon to enable the camera.
NOTE: Selecting 1-16 tab displays camera channels 1 to 16 and selecting 17-32 tab displays 17 to 32.
2. Click the text field beside Location. If you have a keyboard attached to your unit, enter a location name such as
"Main Office". If you do not have a keyboard connected to the unit, clicking the keyboard icon will display a
virtual keyboard on which you can type by clicking the letters.

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3. Click the System Info… button, and the System Information dialog box appears. The dialog box displays the
information of the installed card, driver, software, hard disk drive, and OS on the system.
4. Click the Event log button to display the event log list of the system.
5. Click the Help (F1) button to display the electronic file of user’s manual. The Help function also can be enabled
by hitting the F1 key on the keyboard.
6. Move to Spot sequence dwell, and set the sequence dwell time for the Spot monitor by holding down and
dragging the pointer. If you set the value to 3seconds, the camera display will sequence every three seconds on
the Spot monitor.
7. Click the More… button, and set up the spot sequence in detail.
8. Move to Spot, and click the Spot monitor icon to connect. No (0), one, four or eight monitors can be connected
according to the DVR specification.
9. Move to Spot Sequence, and select the camera number for each number (32-channel DVR: Camera 1 to 16 for
Spot 1 to 4 and Camera 17 to 32 for Spot 5 to 8, 16-channel DVR: Camera 1 to 16 for Spot 1 to 8) to
sequence or Not Used from a drop-down list.
10.Move to Hold spot during single-screen mode, and check the box if you do not want the cameras sequence on
the Spot monitor while the main monitor is set to the single-screen display mode.
11.Move to Include event display, and check the box and select the type of event you want to display during spot
sequence. Multiple events can be selected.
NOTE: Event display will be enabled when you set up the event monitoring during the Camera advanced setup.
Refer to the Setting Up Cameras section for details.
12.Move to Show video loss, and check the box if you want to show the video loss image during spot sequence.
13.Move to Monitoring without login, and check the box if you want to view video on the Spot monitor without
login.

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14.Move to Sequence dwell, and set the sequence dwell time for the main monitor by holding down and dragging
the pointer. If you set the value to 3seconds for the Sequence dwell, the camera display will sequence every three
seconds on the Main monitor.
15.Move to Screen saver dwell, and set the screen saver dwell time for the display image. The screen saver will be
activated if there is no keyboard or mouse operation during the preset dwell time.
16.Move to Auto Deletion, and check the box if you want to delete the video recorded earlier than user-defined
period. When checking the Auto deletion box, move to Period and set the period to keep the recorded video. e.g.
If you check the Auto deletion box, and set 30 days in the Period box, the DVR will automatically delete the
video which is older than 30 days from the current day.
17.Move to Show OSD, and check the box if you want to display OSD information on the image. OSD information
includes camera title, recording mode and recording status.
NOTE: An Rindicates the target camera is in the Time-lapse recording schedule mode. An Eindicates it is in
the Event-driven recording mode. An R/E indicates it is in the Time & Event recording mode. An Rlocated at the
bottom-right corner indicates the DVR is recording video, and the blink rate of the Rrelates to the recording
speed.
18.Move to Remote control, and click the Set up Remote control... button when the DVR is controlled remotely
using the serial communication signals or via network connections.
19.Move to Serial (RS232 / RS485), and check the box and click the Set up Serial when the DVR is controlled
remotely using the serial communication signals. Select the DVR's COM port to use from the drop-down list.
Click the Set up port... button, and set the Baud rate from 300 to 256,000. Select Parity from None, Even or
Odd parity. Select Data bit from 7 bit or 8 bit format. Select Stop bit from 1 bit or 2 bits from the drop-down
list. Move to Device ID, and set the device ID number from 0 to 127 using the slide bar. See Appendix 9 –
Protocol for Remote Controlling DVR for details.
NOTE: When using the RS485 port on the extension card, the COM2 port should be selected.
20.Move to Network, and check the box and click the Set up Network when the DVR is controlled remotely via
network connections. Enter the Network Port number.
NOTE: When selecting the Network remote control for the user’s authorization, you can control the DVR
remotely via network connections. Refer to the Setting Up the Authority section for details.
21.Move to HDD usage, and select either Once or Recycle. When Once is selected, the DVR stops recording
when the hard disk drive is full. When Recycle is selected, the DVR continues recording when the hard disk
drive is full by overwriting the oldest video.

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22.Click the Set up Time Sync… button, and set up the time synchronization if required. See Appendix 6 – Time
Synchronization for details.
23.Click the Change Signal… button, and select the video input signal to each camera number (Camera 1 to
Camera 32) from a drop-down list (Input Signal 1 to Input Signal 16 for the camera numbers 1 to 16, and Input
Signal 17 to Input Signal 32 for the camera numbers 17 to 32).
24.Click the Note… button, and set up the note function. The user can add or delete notes. If you want to read the
note, select the line and click the View button. Click the Load button to load the saved note, the Save button to
save the current note, and the Text Save button to save the current note to the text file.
25.Click the Set up backup... button, and set up backup information. See the SmartBackup section.
26.Click the Set up pager... button, and set up pager information. See the SmartPager section.
NOTE: The Set up pager... button will be activated if you set up SmartPager to start in the SmartGuard setup.
27.Click the Set up Web Server... button, and set up an IIS (Internet Information Services) for the WebGuard
program.
28.Click the Load... button if you want to load typical settings. Click the Save... button if you want to save settings.
Click the Default button if you want to load default settings. You can save your changes by clicking the OK
button. Selecting Cancel exits the dialog box without saving the changes.
NOTE: Only the administrator level user can use the Load, Save and Default buttons.

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Setting Up Cameras
CAUTION: The recording speed may not be achieved when averaged over all the cameras.
1. Click the Camera icon.
NOTE: Selecting 1-16 tab displays camera channels 1 to 16 and selecting 17-32 tab displays 17 to 32. Select
17-32 tab to set up network cameras. (4032 model only).
2. Move to Show OSD, and check the box if you want to show OSD information on the image of selected camera.
3. Click the text field beside Description, and enter a camera title such as "Front Door". You can use either the
actual keyboard or the virtual keyboard.
4. Move to PTZ, and check the box to enable pan, tilt and zoom functions. (Not available for network cameras)
NOTE: To control camera pan, tilt and zoom, you must attach a compatible RX device or dome camera to the
DVR. A list of supported RX devices and dome camera models can be found in the Set up PTZ dialog box.
When controlling a PTZ camera via RS485, use the RS485 port on the extension card.
5. Click the Set up PTZ... button to display the Set up PTZ dialog box. Select the model of the installed RX device
or dome camera from the Model list