pagertec DELUX User manual

DELUX SERVICE CALL SYSTEM
WITH DATA COLLECTOR

SERVICE CALL SYSTEM INSTALL INSTRUCTION
AND USER GUIDE
1. Hardware Installation of Service Call System – LCD monitor To connect the
gateway to the LCD monitor, please follow the steps in the picture below.
Setting Up Data Collector via HDMI
1. To set up your Data collector to a display via HDMI it is important to connect the
Data collector to the power.

2. Find the HDMI output on the Data Collector. You can connect an HDMI cable
directly to an HD Display that accepts HDMI inputs. (HDMI cable is not included)
3. When connected to the Display it will show the main live view set by factory
settings. Settings will depend on what was requested at the time of order
Note: In this mode you will not be able to page the trackers or change any
of the default settings. To use these features please connect the data
collector to your local LAN and see “Connecting Data Collector to LAN”.

Connecting Data Collector to LAN
When Connecting your data collector via LAN it is important to Connect the RJ-45
Cable to your network. (RJ-45 is not included)
1. Connect the RJ-45 from your data collector to your Router or Switch. The Data
Collector will automatically receive an IP address from the router. Make sure your
router/switch settings allow a DHCP Connection.
2. To Start, Connect the Data Collector to the power with the included Power supply.

3. Check your network settings to see which IP address has been assigned to the Data
Collector.
Tip: If you connect an external display via HDMI to the data collector, You will see the
assigned IP address to the Data Collector.
4. The Data collector was designed to work with Google Chrome. When you are ready, open
a Google Chrome Browser on any device that is connected to the network via LAN or
WLAN.
1. Type the IP address of the Data Collector in the Address bar on any device
connected to the same network via LAN or WLAN. It will show the main live view
set by factory settings. Settings depend on the time of order the settings were
requested and how many tables were requested to be displayed.
Note: Default Credentials Username:1Password: 1

Setting Data Collector on Static IP
Some Locations prefer to use a Static IP connection vs. a reserved DHCP. This is possible
by going to the Data Collector internal settings. To do this you will need to connect a USB
Keyboard and mouse to the ports of the Data Collector. And a display will need to be
directly connected to the HDMI port of the Data collector.
1. Connect the USB Keyboard and Mouse to the Data Collector.
2. Connect the Data Collector to a Display via HDMI Port

3. You will need to escape the Table Location Program by Pressing Ctrl+F4
4. Right Click on the top right the “up and down” settings.
5. Click on “Wireless & Wired Network Settings”

6. Select the following in Configure select> Interface> eth0
7. Remove the check mark on “Automatically Configure empty options”
8. Select and fill out the IPv4 or IPv6 Address you would like.

9. Then in the Router settings you can add your Gateway IP.
10. Then click on “Apply”
11. After settings are applied then you will need to reboot your Data Collector. To do
this escape the Table Location software again (Ctrl+F4)

12.Click on the Raspberry Pi logo on the top right of the screen.
13.Select “Shutdown”
14.Select “Reboot”
15. After the system reboots it should be set to the Static IP address you set it to.

Testing your System
1. Once you have your call buttons installed and your Data collector installed your next step
is to start testing.
2. To begin testing, press one time the call button that you wish to test. The call should
appear on the live view.
3. If you have any warning times the call will change to the other colors.
4. Normally you can clear the call by pressing and holding the call button for 3 seconds or by
clicking on the tile.
Note: If your call is not appearing on the display. Your call button may be out of range. Please
contact Pagertec for more information on how to increase the range of your system.
Understanding the Live Views
There are 2 views in the Live view screen. The Live view screen is the visual report of what is
happening on the floor.There are 2 types of Live view modes.
●Full Tag Mode
●Auto Tag Mode
1. Rank Mode: In this mode you can see the last 6 calls. Depending on the sorting the last 6
calls will be organized differently.

2. Auto Tag Mode: In this mode you will only see the calls where a call button was pressed.
Logging in to the Data Collector Settings
1. To login to the Data Collector click on the exit live view button.
2. The Default Username and Password is “admin”
3. From these settings you will be able to see more setting options.
Adding Multiple Pages
When there are too many call points in one site then it is probably best to add
multiple pages. The pages can be easily seen from different devices simply by
logging in to the different pages. Pages allow calls to be seen on different displays
to avoid cluttering.
1. To add a page go into the admin settings.
2. Under Organization click the red “+” button

3. A new page will appear in the Organization section
4. You will need to select a name for this page.
5. Then, select the number of call points you wish to see on this page. And the
system code. The system code is provided by Pagertec.
6. Then set a Username and password to log in to that page.
7. Then, press save. You can now log in to that page by logging out of the
admin page and using your new page username and password.
LABEL EDIT
Labels edit, allows you to change the message that appears on the display when a button is
pressed to make it easy to name the location of the call button.

To modify the labels that appear on the screen click on the Label Edit button. Under the PID
section you can see a list of all your call buttons. The INFO area is the message you would like for
it to appear on the display. There is a max of 5 characters for this section.
ADVANCED MENU
SITE BASE
The Site Base area allows you to change the title to your list. In case you have multiple sites that
you can log into with this feature you can easily distinguish which list you are logged into.

TAG / RANK MODE
Tag Mode setting allows you to change the way calls are viewed in the Live View section.
Auto Tag: will show all the calls coming in and adjust the size of each call to fit in one page.
Rank Tag: will show the last 6 calls and can be sorted by different options.
SORTING
Sorting allows the last 6 calls to be sorted by different options.
Pid Up: the highest Call Button ID number would be at the top of the list.
Pid Down: the lowest Call Button ID number would be at the top of the list.
Time Up: The Call with the longest time waiting would be at the top of the list
Time Down: The Call with the shortest time waiting would be at the top of the list
STATES / COLORS
Setting up your states allows calls to change its color on the live view. This makes it easy to see
the calls that are taking long and help attend calls faster. Note: all the intervals are in seconds.
Warn Time: At warn time the call will change from green to orange.
To activate “Urgent call setting” and “Urgent alarm period” you will need to “Enable timeout alert”
Urgent Call Setting: If this setting is enabled when the call button is double pressed, the tile on
the live view call will set a flashing outline.
Urgent alarm period: If this setting is enabled when the call button is double pressed the call will
sound an audio alarm on the display. Note: display must have speakers.

FCC COMPLIANCE AND ADVISORY STATEMENT
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
according to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try correct the interference by one or more
of the following measures:
1. Reorient the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into and outlet on a circuit different from that to which the
receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
Any special accessories needed for compliance must be specified in the instruction manual.
WARNING: A shielded-type power cord is required in order to meet FCC emission limits and also
to prevent interference to the nearby radio and television reception. It is essential that only the
supplied power cord be used. Use only shielded cables to connect I/O devic es to this
equipment.
CAUTION:Any changes or modifications not expressly approved by the party responsible for
compliance could void your authority to operate the equipment.