PalatiumCare Palcare PAL-211401 Manual

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PalatiumCare, Inc.
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2018
Install Manual
PAL - 211401 FW 2.1.66

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PalatiumCare, Inc.
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2018
Table of Contents
Introduction…….………………………………………………………………………………………………………….8
PalatiumCare Enterprise Server………………………………………………………………………………….…8
Network Coordinator…………………………………………………………………………………………………...8
Paging Transmitter……………………………………………………………………………………………………….8
Battery Backup for PalatiumCare System………………………………………………………………………..8
PalatiumCare UL2560 Comark PC………………………………………………………………………………….8
System Mounting Board…………………………………………………………………………………………….….8
Tools Required to Complete the Hardware Installation…………………………………………………… 9
Accessories Parts Required for Hardware Installation………………………………………………………9
Hardware Installation…………………………………………………………………………………………….……..9
Hardware Requirements……………………………………………………………………………………………….9
Mounting Hardware Layout WITH System Mounting Board……………………………………..…10
Mounting Hardware Layout WITHOUT System Mounting Board…………………………..….…11
PalatiumCare UL2560 System Mounting Layout…………………………………………………………12
Mounting the Required Hardware…………………………………………………………………………………13
Mounting the Palatiumcare Enterprise Server……………………………………………………………..…13
Mounting the Network Coordinator with Serial & Power Cable………………………………………..14
Connection for Network Coordinator…………………………………………………………………………14
Mounting the Paging Transmitter…………………………………………………………………………………15
Mounting the Battery Backup for PalatiumCare System………………………………………………….16
Mounting the System Mounting Board………………………………………………………………………….16
Mounting the PalatiumCare UL2560 Comark PC……………………………………………………………17
Mounting Wireless Repeater…………………………………………………………………………………………17
Overview…………………………………………………………………………………………………………………17
Learning Wireless Repeater into PalatiumCare System………………………………………………………17
Overview…………………………………………………………………………………………………………………17
Wireless repeater Power…………………………………………………………………………………………..17
Providing Power to Repeater…………………………………………………………………………………… 18
Registering Wireless Repeater…………………………………………………………………………………..19
Mounting Options…………………………………………………………………………………………………..20
Software Installation……………………………………………………………………………………………………….21

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Overview…………………………………………………………………………………………………………………….21
Minimum System Requirement……………………………………………………………………………………21
PalatiumCare Enterprise Server……………………………………………………………………………………21
Updating IP Address……………………………………………………………………………………………………21
Updating Firmware……………………………………………………………………………………………………..22
Troubleshooting the required Hardware…………………………………………………………………………..22
PalatiumCare Enterprise Server………………………………………………………………………………………22
Restart Server…………………………………………………………………………………………………………….22
Network Coordinator……………………………………………………………………………………………………..22
Restart Network Coordinator……………………………………………………………………………………….22
Paging Transmitter…………………………………………………………………………………………………………22
Onboard LED Lights……………………………………………………………………………………………………22
Restart Paging Transmitter………………………………………………………………………………………….23
Facility Information and Settings…………………………………………………………………………………….23
Overview……………………………………………………………………………………………………………………23
How to Change Facility Information & Settings……………………………………………………………..23
Facility’s Name………………………………………………………………………………………………………..23
Facility’s Caregiver Password……………………………………………………………………………………23
Facility’s Administrator Password……………………………………………………………………………..24
Facility’s Support Password………………………………………………………………………………………24
Time Settings…………………………………………………………………………………………………………………24
Time Zone………………………………………………………………………………………………………………….24
Daylight Savings…………………………………………………………………………………………………………25
Customize Time Zone and or Daylight Savings………………………………………………………………25
Buildings……………………………………………………………………………………………………………………….25
Overview…………………………………………………………………………………………………………………….25
Building Fields……………………………………………………………………………………………………………25
Adding a Building……………………………………………………………………………………………………….26
Updating a Building…………………………………………………………………………………………………….26
Removing a Building……………………………………………………………………………………………………26
Locations……………………………………………………………………………………………………………………….27
Overview…………………………………………………………………………………………………………………….27
Location Fields……………………………………………………………………………………………………………27

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Adding a Location……………………………………………………………………………………………………….27
Updating a Location……………………………………………………………………………………………………27
Removing a Location…………………………………………………………………………………………………..27
Wireless Repeaters…………………………………………………………………………………………………………28
Overview……………………………………………………………………………………………………………………28
Registering Repeater…………………………………………………………………………………………………..28
Updating Repeater Location…………………………………………………………………………………………28
Remove Repeater………………………………………………………………………………………………………..28
Location Device……………………………………………………………………………………………………………..29
Overview……………………………………………………………………………………………………………………29
Learning in Location Devices……………………………………………………………………………………….29
Deleting a Location Device…………………………………………………………………………………………..29
Managing Residents……………………………………………………………………………………………………….30
Move in New Residents……………………………………………………………………………………………….30
Moving Out Residents…………………………………………………………………………………………………30
Updating Resident Info……………………………………………………………………………………………….30
Relocating Resident…………………………………………………………………………………………………….31
Resident Devices…………………………………………………………………………………………………………….31
Overview…………………………………………………………………………………………………………………….31
Learning in Resident Devices………………………………………………………………………………………..31
Removing Resident Devices………………………………………………………………………………………….31
Escalation Profiles………………………………………………………………………………………………………….32
Overview…………………………………………………………………………………………………………………….32
Adding Pager Cap Codes………………………………………………………………………………………………32
Adding Cell Phone Contact…………………………………………………………………………………………..32
Creating Escalation Profiles…………………………………………………………………………………………….33
Choosing Escalation Profiles……………………………………………………………………………………………33
Advanced Location…………………………………………………………………………………………………………33
Overview…………………………………………………………………………………………………………………….33
Repeater Location……………………………………………………………………………………………………….34
Creating Soft Points for Locating……………………………………………………………………………………..35
Overview…………………………………………………………………………………………………………………….35
Creating Soft Points…………………………………………………………………………………………………….35

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Config Params for Locating……………………………………………………………………………………………..36
Overview…………………………………………………………………………………………………………………….36
Method 1: Large Apartments………………………………………………………………………………………..37
Method 2: Meduim Apartments……………………………………………………………………………………38
Method 3: Small Apartments……………………………………………………………………………………….39
Config Param…………………………………………………………………………………………………………………40
Overview……………………………………………………………………………………………………………………40
User Interface Layout………………………………………………………………………………………………….40
Listing........................................................................................................................................ 40
site.city................................................................................................................................... 40
site.discoveryTime.location................................................................................................... 40
site.discoveryTime.personal.................................................................................................. 40
site.emergency.email.from .....................................................................................................41
site.emergency.email.recipients .............................................................................................41
site.emergency.email.repeatMins...........................................................................................41
site.emergency.pager.disable .................................................................................................41
site.emergency.pager.repeatMins ..........................................................................................41
site.longName........................................................................................................................ 42
site.lostSignal.recordAgainMins ........................................................................................... 42
site.lostSignal.timeout........................................................................................................... 42
site.lostSignal.timeout.location............................................................................................. 42
site.lostSignal.timeout.pager................................................................................................. 43
site.lostSignal.timeout.receiver ............................................................................................. 43
site.lostSignal.timeout.repeater ............................................................................................ 43
site.lowBattery.recordAgainMins.......................................................................................... 43
site.notifier.pager.dateFormat .............................................................................................. 44
site.notifier.pager.locationDevice.messageFormat............................................................... 44
site.notifier.pager.residentDevice.messageFormat............................................................... 44
site.notifier.pager.timeFormat .............................................................................................. 44
site.notifier.ui.audioBeep ...................................................................................................... 45
site.offsiteMon.email.failure ................................................................................................. 45
site.offsiteMon.email.success ................................................................................................ 45
site.offsiteMon.host1.filePath................................................................................................ 45

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site.offsiteMon.host1.ipAddr ................................................................................................. 46
site.offsiteMon.host1.portNum ............................................................................................. 46
site.offsiteMon.host2.filePath ............................................................................................... 46
site.offsiteMon.host2.ipAddr................................................................................................. 46
site.offsiteMon.host2.portNum............................................................................................. 47
site.paging.transmitterCheck.disable.................................................................................... 47
site.report.hourlySummary.email ......................................................................................... 47
site.report.maintenance.email .............................................................................................. 47
site.resident.info.required.DOB ............................................................................................ 48
site.resident.info.required.roomPhone ................................................................................. 48
site.restart.ramLessThan....................................................................................................... 48
site.restart.secsDelayRamLow .............................................................................................. 48
site.signal.locationMargin ..................................................................................................... 49
site.signal.locationRcvrMarginReduce.................................................................................. 49
site.system.ignore.lowbattery................................................................................................ 49
site.system.ignore.tamper ..................................................................................................... 49
site.tampger.recordAagainMins ............................................................................................ 49
site.timeZone.gmtPlusMinus ................................................................................................ 50
site.timeZone.tzsetchar ......................................................................................................... 50
site.timeZone.usesDST.......................................................................................................... 50
site.user.administrator.password.......................................................................................... 50
site.user.caregiver.password ................................................................................................. 50
site.user.techSupport.password .............................................................................................51
Tech Support................................................................................................................................. 52
Misc. .......................................................................................................................................... 52
Testing Maintenance Report Emailing ................................................................................. 52
Testing Hourly Summary Report Emailing........................................................................... 52
System Info ............................................................................................................................... 52
Special Device Locations........................................................................................................... 52
Frequently Asked Questions......................................................................................................... 53
Why is the time off? .................................................................................................................. 53
How do I set the time? .............................................................................................................. 53
Appendix A –Default Passwords ................................................................................................. 54

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Appendix B –Date Format ........................................................................................................... 55
Appendix C –Time Format .......................................................................................................... 56
Appendix D –Standard Time Zones .............................................................................................57
Appendix E –Custom Time Zones and Daylight Savings ............................................................ 58
Appendix F –Location Device Message Format .......................................................................... 59
Appendix G –Resident Device Message Format.......................................................................... 60
Appendix H –Example Information.............................................................................................61
Definitions .................................................................................................................................... 62
Index ............................................................................................................................................. 63
Disclaimer (Applies only to UL2560 Installations)...................................................................... 63

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Introduction
A PalatiumCare System is composed of the following parts; the PalatiumCare Enterprise Server,
a Network Coordinator, a Paging Transmitter and a Battery Back-up. A System Mounting Board
and a PalatiumCare UL2560 Comark PC is optional.
PalatiumCare Enterprise Server
The PalatiumCare Enterprise Server is the brains of the system which manages the network
coordinator and paging transmitter. The server is also responsible for running reports,
managing facility settings, managing locations, managing residents, and managing devices.
Both the network coordinator and paging transmitter connect directly to the PalatiumCare
server. The server requires a power outlet and a network connection that has Internet access.
Network Coordinator
The Network Coordinator is responsible for receiving all the wireless signals from the wireless
repeaters and wireless devices. This does not include pagers. The wireless receiver connects
directly into the PalatiumCare server and requires a power outlet.
Paging Transmitter
The Paging Transmitter is responsible for notifying caregivers’ pagers when wireless devices are
triggered to alarm. The paging transmitter connects directly into the PalatiumCare server and
requires a power outlet.
Battery Backup for PalatiumCare System
The Enterprise and UL Enterprise Server bundles include a UPS Battery Backup, all components
should be plugged into the Battery outlets. The battery backup provides 100%** functionality of
the system for up to 30 minutes during a power outage depending on load.
** During a power outage no reduced Power Saving mode is available, the system will maintain
100% functionality at all times.
PalatiumCare UL2560 Comark PC
The PalatiumCare UL2560 PC has the system requirement capable for reconfigure applications
and it is meant as a primary Alerting System for the PalatiumCare Enterprise E-Call.
System Mounting Board
System Mounting Board is a fire retardant backboard that is used as a base to mount the
required hardware. The required hardware for PalatiumCare System can be mounted with or
without the System Mounting Board.

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Tools Required to Complete the hardware Installation
Electric Driver w/ Phillips Bit or Phillips Screwdriver
Wire Stripper
Small Flat Driver
Leveling Ruler
Accessories Parts Required to Complete the Hardware Installation
Enterprise Server - 2 #8 x ¾” screws
Network Coordinator screws are included
Paging Transmitter screws are included
Battery back- up - 2 #8 x ¾” screws
PalatiumCare UL2560 Comark PC 3 #8 x ¾”
System Mounting Board 4 wall dog 1-1/4” screws for mounting PalatiumCare System
Ethernet Cat5e patch cable
Mounting or Clamp Ties (4 to 5)
Double sided tape 3 inches for securing the power adapter
Hardware Installation
This installation of the PalatiumCare System will apply to mounting the required hardware onto
the System Mounting Board and mounting the required hardware without the System Mounting
Board. The steps and techniques of how to mount each scenario is showing below.
Hardware requirements
1System Mounting Board
1. PalatiumCare Enterprise Server
2. Network Coordinator
3. Paging Transmitter
4. Battery Back up
5. PalatiumCare UL2560 Comark PC is optional piece of
hardware
Note: The PalatiumCare UL2560 Alert station Comark All-In-One PC is optional. Refer to the
PalatiumCare UL2560 Desktop Application Installation and User.

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2018
Mounting hardware Layout WITH System Mounting Board
Figure 1.0