Panasonic KX-TGP500 User manual

Quick Guide for Panasonic KX-TGP500
Document Date: 08/01/13
Document Version: 1.0d

Quick Guide Content
Panasonic KX-TGP500
Panasonic KX-TGP500 Button Diagram ............................................ 3
Telephone Overview ........................................................................... 4
Features.....................................................................................................................................4
Reading the Display .............................................................................................................4
Using Panasonic KX-TGP500 .............................................................. 5
Answer the Phone ................................................................................................................ 5
Redial ......................................................................................................................................... 5
Voicemail ................................................................................................................................. 6
Transfer a call(Announced) ................................................................................................6
Transfer a call(Blind - Not Announced)..........................................................................6
Conference Call (Three-Way Calling)............................................................................. 7
Call Park..................................................................................................................................... 7
Park Pickup .............................................................................................................................. 7
Phone Top Features ............................................................................ 8
Adjust the Volume ...............................................................................................................8
Change the Ring Type ........................................................................................................8
Missed Calls Alert .................................................................................................................8
Handset Conguration Changes ...................................................................................8
More Help ................................................................................................................................9
1-800-942-4700 masergy.com

1. Speakerphone
2. Talk/Answer
3. Two sokeys (currently set for Erase & Detail)
4. Connecon to Base
5. 3 Lines (not shown) & Muted Ringer (not shown)
6. Baery Level
7. O/Hang-up
8. Menu (press to select and scroll up/down/le/right)
9. Redial/Pause
Panasonic KX-TGP500 Button Diagram
Panasonic KX-TGP500
1-800-942-4700 masergy.com

Features
•Base uses DECT 6.0 Technology
• Supports up to 3 Simultaneous Calls
•Wide Band Audio (G.722)
•Backlit LCD on Handset
•Message Waing Light & Nocaon on Display
•10 last number dialed
•Integrated full duplex speakerphone
•2.1” Large back lit LCD
•5 hours Talk Time, 10 days Standby
•Elegant, Simple Design
Reading the Display
Once you have the phone in your hand, investigate the display.
When the phone is idle you can see on the screen the written alerts for “Missed Calls” & “New
Voicemail”
There is a tower display at the top/left. (See Diagram #4) To the right of that, you will see 3 handsets.
The phone can handle 3 calls. These handset icons represent those calls, in order they begin from
left to right. These handset icons will change according to activity:
• Steady Hollow phone indicates an open line
• Steady Black phone indicates line is in use (on any handset)
•Blinking Black phone indicates a ringing line or call on hold
•The new ringing call will blink faster than the held call
There are two soft keys (right and left) and a menu key (middle softkey). In this document we will
refer to the buttons as Right soft key, Left soft key, and MENU button. The MENU button also is a
scroll. Press or scroll up/down/left/right.
Panasonic KX-TGP500
Telephone Overview
1-800-942-4700 masergy.com

Answer the Phone
To Answer a call
•You know you are geng a call by these three indicaons: the
yellow indicator light blinks, the ringer sounds, the display
lights up and shows the caller ID
•You can also see the line indicator at the top. The far le
handset will go from hollow to solid and begin blinking
•While phone is ringing, press the TALK buon to answer
• OR press the MENU buon labeled CALL
• OR For Speakerphone, press the SP-PHONE buon
To Answer a second call
•While on a call, a second call is indicated by a call waing
beep
•When you look at the handset, you can see the caller ID of the
second caller and the line two indicator will blink at the top of
the display
•To Answer, press the Le so key labeled SWITCH
•You can see the rst line on the display go from solid to
blinking
To go back to the first call
•Press the Le so key labeled SWITCH
To mute a call
•Press the Right so key labeled mute
•The Mute so key will blink and the display shows <Mute>
Make a call
• Simply enter all the digits you wish to dial
•Press the TALK buon
Redial
•Press REDIAL to view the last 10 outgoing phone numbers
•To call a number in the list, simply highlight it
•Press TALK
To put a Call on Hold
•Press the Right so key labeled HOLD
•The display will read Line on hold, the line (top) will blink, and the Right so key
labeled HOLD will blink
•Hold only works on line 1. Line 2 call should be transferred
To Pick up from hold
•Press the Right so key labeled HOLD
Panasonic KX-TGP500
Using Panasonic KX-TGP500
1-800-942-4700 masergy.com

Voicemail
•Ask your system administrator to be sure the voicemail is
enabled, and get the voicemail portal number and default
password. For more informaon, contact client services
•The rst me you call your voicemail, you need to set up a
new password and record your spoken name. Simply follow
the prompts
From your cordless Masergy phone
•Press star 62 (*62)
•Press TALK
•Enter your password and pound (#)
To clear the New VoiceMail message on the display
•Press star 99 (*99)
•Press the so key labeled DIAL.
Transfer a call(Announced)
To Transfer a call, while on the phone:
•Press the MENU buon
• Scroll down or press 2 on the keypad for TRANSFER
•Dial the extension or phone number you want to transfer the
call to
•Press the pound key (#)
•When the second caller answers, tell them who is on the line
•Press the Right so key labeled TRANS to connect the two
callers
Note: If the second party decides they do not want the call, Have the second party hang
up. Your first call will be on hold on line one. Press the Right soft key labeled HOLD to
resume and transfer to voicemail.
Note: An announced transfer is recommended to some mobile phone providers. A blind
transfer can sometimes go directly to mobile voice mail.
Transfer a call(Blind - Not Announced)
•To Transfer a call, while on the phone
•Press the MENU buon
• Scroll down or press 3 on the keypad for BLIND TRANSFER
•Dial the extension or phone number you want to transfer the call to
•Press the pound key (#)
•The call is transferred
To Transfer a call directly to a Voicemail while on a call
•Press the MENU buon
• Scroll down or press 2 on the keypad for TRANSFER
•Dial Star 55 (*55)
•Dial the extension where you want to send the call
•Press the pound key (#)
•Press the OFF buon
Panasonic KX-TGP500
1-800-942-4700 masergy.com

Conference Call (Three-Way Calling)
To Make a 3 Way Call
•Press the MENU buon
• Scroll down or press 4 on the keypad for CONFERENCE
•Dial the extension or phone number you want to conference
•Press the pound key (#)
•When the second caller answers, tell them who is on the line.
•Press the Right so key labeled CONF
•Everyone is together on a Three Way Call. Your display will
show Conference
When you press OFF both calls will disconnect
Call Park
Call Park is a “nonexclusive hold.” It puts a call on hold that can
be picked up anywhere at the company. (Not a transfer.) A call
can be parked by anyone at any extension and then the call
picked up from any extension.
Once a call has been parked your phone is free for other calls.
You should use overhead paging or instant messaging to utilize
Call Park most efficiently. Only one call can be parked at any
extension. If the parked call has not been picked up after 50
seconds, the call will ring back to the phone from where the call
was answered and parked. The 50 second timer is customizable.
Call Park
•Press the MENU buon
• Scroll down or press 2 on the keypad for TRANSFER
•Dial Star 68 (*68)
•Press the pound key (#)
•You’ll hear an operator prompt
•Dial the extension where you want to park the call
•Press the pound key (#)
•Press the OFF buon
Park Pickup
•Pick up any call parked at any extension while your phone is idle
•Dial *88 and the extension where the call was parked
•Press the TALK buon
Panasonic KX-TGP500
1-800-942-4700 masergy.com

Adjust the Volume
While the phone is ringing
• Scroll the MENU buon up or down to adjust the volume of
the ringer
•This adjustment will impact all future incoming calls
•To mute the ringer just for the current call press the OFF
buon or the Right so key
While on the handset, headset or speakerphone
• Scroll the MENU buon up or down to adjust the listening
volume
Change the Ring Type
•To change the ring type
•Press MENU buon
• Scroll to Inial Sengs
•Press Select (MENU buon)
•While Ringer Sengs is highlighted, press Select (MENU
buon)
• Scroll to Ringer Tone
•Press Select (MENU buon)
•While Line 1 is highlighted, press Select (MENU buon)
• Scroll through and highlight one of the Ring Tones, press Save
(MENU buon)
•Press the OFF buon
Missed Calls Alert
•The easiest way to clear your missed calls alert
•When the phone is idle, press the Le so key, labeled CID
•Review the calls if you like
•Press the OFF key
Handset Conguraon Changes
To log in to the server
•From the handset
•Press the MENU buon
• Scroll to IP service
•Press SELECT (MENU buon)
•While Network Seng is Highlighted, Press SELECT (MENU buon)
• Scroll to Embedded web
•Press SELECT (MENU buon)
• Scroll to On
•Press SAVE (MENU buon)
Also
• Scroll to IP sengs
•Press SELECT (MENU buon)
•Note the IP Address and browse to the server
•The default username is: admin
•The default password is: adminpass
Panasonic KX-TGP500
Phone Top Features
1-800-942-4700 masergy.com

Panasonic KX-TGP500
More Help
Thank you for using Masergy. Should you need any assistance
with anything in this guide or other services feel free to contact
Support. Check back often to find out the latest features and
news because we are working to stay on the cutting edge of what
you need to do business.
•611
•1-800-942-4700
•[e-mail]
•www.masergy.com
1-800-942-4700 masergy.com