Panasonic 52 - Toughbook - Core 2 Duo P8400 Maintenance manual

Thbk
52
T
oug
hb
oo
k
52
Care and Maintenance
For Help Desk Professionals
dE dU
an
d
E
n
d
U
sers
1

Overview
•Product Overview
•Securing Access Doors
Mlti di P ktD i
•
M
u
lti
me
di
a
P
oc
k
e
t
D
ev
i
ces
•
Cleaning and Sanitizing
•
Cleaning
and
Sanitizing
•Batter
y
and Power
y
•Troubleshooting
2

Product Overview
3

Product Overview
4

Product Overview
5

Product Overview
6

Product Overview
7

Product Overview
Securing Battery Access Cover
1. Flip the computer so that the LCD
cabinet is facing towards the floor
cabinet
is
facing
towards
the
floor
.
2. Located the area of the door marked
PUSH (A)
PUSH
(A)
3. Place your finger on the word PUSH,
then slide the cover up and away from
then
slide
the
cover
up
and
away
from
the laptop
4
To secure the battery access cover
4
.
To
secure
the
battery
access
cover
,
slide the cover back on to the battery
bay and press down until your hear an
dibl “ ”
8
au
dibl
e
“
snap
”

Maintenance
Overvie
w
1
-
800
-
LAPTOP5
1
-
800
-
LAPTOP5
1-800-527-8675
24 Hours, 7 days
Toughbook Tech Support@us panasonic com
Toughbook
_
Tech
_
Support@us
.
panasonic
.
com
•LCD/Touch Screen
•Keyboard and Touch Pad
•Outer Case
9
•Battery
•AC Adapter

Feature Overview
Sanitizing/Cleaning
Products Tested with Toughbook Series
•91% isopropyl alcohol +
9% water
•
Alcohol Prep Pads
•Kericide B
•POVIDONE IODINE
•
Alcohol
Prep
Pads
•Alkyl Diamino EthylGlycine
Hydrochloride
•
A
mmonium chloride
•PVP-I Prep Pads Triad
•SANI-CLOTH HB
•Sodium Hypochlorite
•Cavi Wipes
•Ethylene Glycol
•
Iodophors
•SUPER SANI-CLOTH
•Virkon
•Viraguard
•Panasonic does not certify the effectiveness or endorse the use of any of the products listed
Iodophors
10
•Panasonic tests for damage to the outer case, ingress protection seal, external and internal components and does not
test the effectiveness of the disinfectants tested

Maintenance
LCD / Touch Screen Cleaning
•Always use the blue cleaning cloth included with the
Panasonic Toughbook
•You may also use the 3M Magic Cleaning Cloth
available online or at your local warehouse store or
available
online
or
at
your
local
warehouse
store
or
supercenter
•In an emergency you can use a dry all cotton t-shirt
or medical gauze
Panasonic
Disinfecting
•You may use SaniWipe to disinfect the touch screen
area, however you should not use this method to
clean the screen area
Press F2 for Setup
Press F2 for Setu
p
clean
the
screen
area
•You should not use over-the-counter alcohol wipes
because they often contain lotions and emollients
which can leave a residue on the touch screen area
p
•Never use ammonia or bleach products to clean or disinfect the screen. These products will remove the anti-glare
coating and damage the touch screen protection sheet and may seep in to the LCD cabinet
•If you do use conventional alcohol wipes, make sure
to clean the area with a dry cotton cloth to remove
any additional lotions from the surface area
11
coating
and
damage
the
touch
screen
protection
sheet
and
may
seep
in
to
the
LCD
cabinet
•Never use an abrasive material or any material other than an all cotton t-shirt material or medical gauze

Maintenance
Keyboard / Touch Pad
Cleaning
•Always use the blue cleaning cloth included with
the Panasonic Toughbook
Ylh3MMiCliClh
•
Y
ou ma
y
a
l
so use t
h
e
3M
M
a
gi
c
Cl
ean
i
n
g
Cl
ot
h
available online or at your local warehouse store or
supercenter
•In an emergency you can use a dry all cotton t-shirt
or medical gauze
•You can also use a business or credit card to
remove any additional debris from the touch pad
Disinfecting
•You may use SaniWipe or an alcohol pad to
disinfect the keyboard
Be Caref l! Use small ro nd motions to clean each
•Never intentionally pour water directly in to the keyboard area. However, if you do, make sure that the unit is sitting on a table or
other flat surface
and all access doors and port covers are closed and secured/locked before you proceed
•
Be
Caref
u
l!
Use
small
ro
u
nd
motions
to
clean
each
individual key or you may inadvertently pull the
keys off of the keyboard
12
other
flat
surface
and
all
access
doors
and
port
covers
are
closed
and
secured/locked
before
you
proceed
•Make sure to invert the unit to drain any additional liquids that may remain in the underneath the keys and allow the unit to air dry

Maintenance
Outer Case
Cleaning
Al th bl l i l th i l d d ith
•
Al
wa
y
s use
th
e
bl
ue c
l
ean
i
n
g
c
l
o
th
i
nc
l
u
d
e
d
w
ith
the Panasonic Toughbook
•In an emergency you can use a dry all cotton t-shirt
or medical guaze
Disinfecting
•You may use SaniWipe or an alcohol pad to
disinfect the keyboard
disinfect
the
keyboard
•If you use any other type of disinfectant wipe, make
sure that it is not dripping wet; make certain that the
disinfectant fluid does not drain in to the unit
•Never use ammonia or bleach products to clean or disinfect the screen. These products will remove the anti-glare
coating and damage the touch screen protection sheet and may seep in to the LCD cabinet
•If the disinfectant liquid does drain in to the
keyboard are, invert the laptop and allow to air dry
13
coating
and
damage
the
touch
screen
protection
sheet
and
may
seep
in
to
the
LCD
cabinet
•Never use an abrasive material or any material other than an all cotton t-shirt material

Maintenance
Batter
y
Normal Use
•Run the battery calibration utility once every 3
months or so
•The calibration utility will ensure that the battery is
used at its full capacity
24 Hour Environments
•If you are connected to AC power at all times it is
strongly recommended that you enable Economy
mode
mode
•If you use the laptop on battery power in a 24 hour
use environment it is strongly recommended that
you enable Economy Mode.
•Leaving the laptop connected to AC Power at all times equal to storing it away. Eventually the cells will degrade and the
battery will become less and less useful over time
•Failure to do so may shorten the useful life of the
main battery
14
battery
will
become
less
and
less
useful
over
time
.
•Exposure to high levels of heat will damage the battery cells and degrade the useful life of the battery

Maintenance
Batter
y
Storage
•When storing a battery make sure that the
battery is not at full capacity. Drain the battery
down to 25 percent before storing
•Make sure to store the battery in a cool dry
place
•Never store a battery more than a few months.
•Prolonged storage will deteriorate the battery
cells and reduce the overall effectiveness of the
battery
•Leaving the laptop connected to AC Power at all times equal to storing it away. Eventually the cells will degrade and the
battery will become less and less useful over time
15
battery
will
become
less
and
less
useful
over
time
.
•Exposure to high levels of heat will damage the battery cells and degrade the useful life of the battery

Maintenance
Batter
y
Shipping
•There are new shipping rules for Lithium Batteries
within the United States. These rules are part of
IATA Dangerous Goods Regulation (50th Edition,
2009)
2009)
•As of January 1, 2009 all defective/suspect batteries
returned to the Panasonic National Service Center
will be shipped via ground transportation
•All new laptop batteries and laptop batteries shipped
or carried on to an aircraft as part of a complete
system do not require special handling or labeling
(>20Kwhr per cell or >100Kwhr per battery pack)
•For more information:
h// i /h d/ /d d/idh
(>20Kwhr
per
cell
,
or
>100Kwhr
per
battery
pack)
16
•
h
ttp:
//
www.
i
ata.org
/
w
h
atwe
d
o
/
cargo
/d
angerous_goo
d
s
/i
n
d
ex.
h
tm
•http://safetravel.dot.gov

Maintenance
AC Adapter
Storage
•Do not wind the cord around the AC Adapter. This
may stretch and eventually break the internal
connections/wiring
•Do not allow the AC Adapter to hang from a hook or
other device
This may stretch and eventually break
other
device
.
This
may
stretch
and
eventually
break
the internal connections/wiring
•Do not wrap or tape any thick/wide material around
the AC Adapter housing. The housing dissipates
ht dll th dtt t l
h
ea
t
an
d
a
ll
ows
th
e a
d
ap
t
er
t
o s
t
a
y
coo
l
.
•If you must fix the AC Adapter to a desk or other
area, use a tie wrap around the AC Adapter
housin
g
. Never use a tie down to secure the cables
•Covering the AC Adapter is never a good idea. This can cause the AC Adapter to overheat and may lead to a fire hazard
Ti h ACAd bl h i i h bl i l i lh d
g
17
•
T
y
i
ng t
h
e
AC
Ad
apter ca
bl
es may cause t
h
e t
i
e to cut
i
nto t
h
e ca
bl
e, caus
i
ng an e
l
ectr
i
ca
l
h
azar
d

Troubleshooting
Overvie
w
1
-
800
-
LAPTOP5
1
-
800
-
LAPTOP5
1-800-527-8675
24 Hours, 7 days
Toughbook Tech Support@us panasonic com
Toughbook
_
Tech
_
Support@us
.
panasonic
.
com
•Panasonic Diagnostic Utility
•Troubleshooting Major Components
•
Things to remember
18
Things
to
remember

Troubleshooting
Diagnostic Utilit
y
•Part of the System BIOS
•Independent of Operating System
•Tests All Major Components
•Test All Components or Single
Component
•Tests component system to ensure proper operating status
D h i l d f USB M d WLAN Bl h LAN
19
•
D
oes not test p
h
ys
i
ca
l
d
ata trans
f
er on
USB
,
M
o
d
em,
WLAN
,
Bl
uetoot
h
,
LAN
•Good starting point when troubleshooting hardware issues

Troubleshooting
Diagnostic Utilit
y
•Start / Restart the device
•At the Panasonic welcome screen, press
the [F2] to enter the BIOS Set Up Utility
Press the [F9] key then press the [Enter]
•
Press
the
[F9]
key
,
then
press
the
[Enter]
key to accept all default values
•Press the [F10] key to save all values and
exit the BIOS Diagnostic Utility
exit
the
BIOS
Diagnostic
Utility
•AC Adapter must be attached to the system
•These steps ensure that all devices are set to their default values before running the Diagnostic Utility
If d i i di bl d i h BIOS i ill f il h Di i
20
•
If
a
d
ev
i
ce
i
s
di
sa
bl
e
d
i
n t
h
e
BIOS
i
t w
ill
f
a
il
t
h
e
Di
agnost
i
c test
•Make sure that any BIOS Passwords are handy and all settings are properly logged