Panasonic KX-TD612 Operating and maintenance instructions

KX-TD612
Digital Super Hybrid System
General Description
version 2
The Panasonic KX-TD612
is a communication
system that is fully ready
to support small-
business management in
the dynamics of the
Internet age. Equipped
with cutting-edge digital
functions and flexibility
to comply with your
changing management
style, it can grow as your
business grows.
Compact, intelligent, and
perfected with
Panasonic’s tried and
true reliability, it is
designed to provide you
with many years of
dependable service.
Overview
Digital System Telephones
Call Distribution
Messaging Applications
Call Forwarding
Calling a Busy Party
Using ISDN Terminals
Using CTI Applications
Accessing the Internet
Getting Speedy Support from Your Dealer
Other Use
f
ul Features
2
5
7
12
14
15
16
17
17
17
18


Overview
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Option Cards
*1AnadditionalKX-TD61280BRI card provides 1 additional BRI (2 channels).
*2Anadditional KX-TD61281 Analogue COExpansion Card provides 1 analogue CO line to maintain old telephone
number or to connect externaldevice suchasGSM Gateway.
Cannot be used with the KX-TD61260 Doorphone/Door Opener card.
*3An additional KX-TD61260 Doorphone/Door Opener card provides 2 additional Doorphones/Door Openers.
Cannot be used with the KX-TD61281 Analogue CO Expansion card.
*4An additional KX-TD61291 Voice Message card provides amaximum of 60 minutes worth of recording space.
TD61280 *1
Serial Interface (RS-232C) for:
•
PC Programming
•
Internet Connection
•
SMDR
•
CTI
External Music SourceExternal Pager
Doorphone Door Opene
r
Second Ringer Rela
y
External Relay
PC with ISDN card ISDN Telephone
Single Line Telephone Cordless Telephone FAX
Digital System Telephone KX-TVP50
MAX. 8 Digital System Telephones
MAX. 4 Single Line Telephones
MAX. 2 ISDN S0-Bus
KX-TD612
Doorphone/Door Opener 1
Backup Battery
PC Printer
or
Doorphone Door Opene
r
Doorphone Door Opene
r
BRI-1 (T0)
BRI-2 (T0/S0)
BRI-3 (T0/S0)
TD61281 *2
TD61260 *3
Voice Message
Card
TD61291 *4
Doorphone/Door Opener 2, 3
Fig. 2-1 System Connection Diagram


Overview
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The Alphanumeric Display and Jog-Dial
The Liquid CrystalDisplay(LCD) simplifies your
telephone operation by showing various types of
system information, including incoming caller’s
name and number, date and time, and extension
lists. Through visual prompts in combination
with Jog-Dial, you can access:
DSS 04
DSS 03
DSS 02
DSS 01
CO 02
CO 01
CLIP
CLIP
DDI
Sales
DDI
Service
Log-in
/
out
To k y o
Branch
Programmable Keys with Dual Colour LED
To achieveefficientcallhandling with
one-touch operation, you can assign
the programmable keys to various
system features. Each key is
equipped with a dualcolour
(Red/Green) LED that shows helpful
information such as the line status,
extension status, and feature on/off.
Fig. 3-2 Programmable Keys with Dual Colour LED
Fig. 3-1 The Alphanumeric Display and Jog Dial
Call Directory and
Speed Dialling Numbers System Features
Caller ID Information Recent Call Log Information
Jog Dial


Overview
eXtra Device Port (XDP)
The Digital System Telephone has a special jack, called XDP, to which you can
connect any single line device, including a PC with modem. They may have
different extension numbers (Independent Mode), or share the same one
(Parallel Mode).
•IntheIndependent Mode,you can, for instance, transmit data while
talking onthe phone. Simply put, XDP doubles extension capacity of the
system without any additional cost.
•In the Parallel Mode, you can answer a call from either the Digital
System Telephone or theconnected device (e.g., a cordless telephone).
Calls can be transferredeasily between the two devices, simply by going
off-hook. When a PC is connected, you can dial from the PC using its
database and talk with the Digital System Telephone by simply lifting the
handset.
If youdo not use XDPjack on theDigital System Telephone, it is possible to
installa Single Line Telephone by wiring from the main unit directly as
Independent or ParallelMode.
Independent Mode
Fig. 4-1 Independent Mode
KX-TD612
Ext. 100 Ext. 101
Ext. 200
Ext. 201
4-wire
2-wire
2-wire
2-wire
Parallel Mode
Fig. 4-2 Parallel M ode
KX-TD612
Ext. 100 Ext. 100
Ext. 200
Ext. 200
4-wire
2-wire
2-wire
2-wire
Direct Wiring
Direct Wiring
Ext. Por
t
Ext. Por
t
Ext. Por
t
Ext. Por
t


Digital System Telephones
KX-T7536: Digital System Telephone
•6-line x 24-character LCD display
•12 programmable CO keys with dual
colour LED
•12-CO-key Add-On Module (KX-
T7545) Connectivity
•eXtraDevice Port(XDP)
•Jog-Dial
•Hands-free Speakerphone
•Message Waiting Lamp
•WallMountable
KX-T7533: Digital System Telephone
•3-line x 16-character LCD display
•12 programmable CO keys with dual
colour LED
•12-CO-key Add-On Module (KX-
T7545) Connectivity
•eXtraDevice Port(XDP)
•Jog-Dial
•Hands-free Speakerphone
•Message Waiting Lamp
•WallMountable
KX-T7550: Digital System Telephone
•12 programmable CO keys with dual
colour LED
•12-CO-key Add-On Module (KX-
T7545) Connectivity
•eXtraDevice Port(XDP)
•Jog-Dial
•Monitor
•Message Waiting Lamp
•WallMountable
KX-T7531: Digital System Telephone
•1-line x 16-character LCD display
•12 programmable CO keys with dual
colour LED
•12-CO-key Add-On Module (KX-
T7545) Connectivity
•eXtraDevice Port(XDP)
•Jog-Dial
•Hands-free Speakerphone
•Message Waiting Lamp
•WallMountable


Digital System Telephones
KX-T7560: Digital System Telephone
•8 programmable CO keys with dual
colour LED
•Monitor
•Message Waiting Lamp
(Programmable)
•WallMountable
KX-T7565: Digital System Telephone
•1-line x 16-character LCD display
•8 programmable CO keys with dual
colour LED
•Hands-free Speakerphone
•Message Waiting Lamp
(Programmable)
•WallMountable
KX-T7540: DSS Console
•66 Direct Station Selection (DSS)
Keys with Busy Lamp Field (BLF)
•WallMountable
•Physically attached to Digital System
Telephone by a screw
(A DSS Console requires 1 Digital
System Telephone extension port.)
KX-T7545: 12-CO-Key Add-OnModule
•WallMountable
•Physically attached to Digital System
Telephone by a screw
•Compatible with
T7536/T7533/T7531/T7550
KX-T7541: DSS Console
•48 Direct Station Selection (DSS)
Keys with Busy Lamp Field (BLF)
•Answer/Release button
•WallMountable
•Physically attached to Digital System
Telephone by a screw
(A DSS Console requires 1 Digital
System Telephone extension port.)
All Digital System Telephones
are available in black or white
colour.

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Call Distribution
*
1DDI (Direct Dialling In)/MSN
(
Multiple Subscriber Number):
O
ne of ISDNservices to
p
rovide specific numbers to
e
ach extension for direct
a
ccessfromoutside.
*
2CLIP(CallingLine
I
dentification Presentation):
C
aller ID information; one of
I
SDN services to display the
c
alling party's number on the
r
eceiving telephone.
The KX-TD612 supports many advanced digital functions
í
one of those will
distribute incoming outside calls automatically for you. By analysing
DDI/MSN*1numbers or CLIP*2information, the system can direct calls to
ring specific extensions only.
•
Sixty Call Distribution Patterns (Handling Tables) can be programmed.
•
Maximum of 500 CLIP numbers and 200 DDI/MSN numbers
(consisting of up to 32 digits) can be registered, and each registered
number can be programmed to select one of 60 Call Distribution
Patterns.
•
It is also possible to program different Call Distribution Patterns for day
and night.
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The system can distribute the incoming calls in a variety of ways. Effective
utilisation of various Call Distribution Patterns will improve the call
management.
Regular Office Call Distribution
Depending on CLIP/DDI/MSN, it is possible to ringeither only 1 extensionor
several extensions.
•When only 1 extension is set to ring, its owner can forward the caller to
an appropriate messagetaker (the Personal or Company Message Box*)
to take messages.
•When more than 1 extension has been set to ring, it is possible to set
different ringing timing for each extension (Delayed Ringing).
KX-TD612
Fig. 7-1 Reg ular Office C all Distribution
Ext. 201
Ext. 202
Ext. 203
DDI
477-1001
DDI
477-1002
*
Voice Message Card is
r
equired.(KX-TD61291)


Call Distribution
G
roup Call Distribution
The incoming calls can bedistributedtoappropriate groups of extensions. To
realise this treatment, you can programme the system to direct these callers to
a specific hunting group*1. It is also possible to assign a backup extension to
the groupforthe caller tooverflow, if notansweredwithin aspecifiedperiod of
time. The backup destination can also be a Campany Message Box*2.
Sales
Service
KX-TD612
Overflow
DDI
477-2001
DDI
477-2002
Backup
Extension
*1A maximumof32 Hunting
Groups can be established in
the system.
*2VoiceMessage Card is
required.(KX-TD61291)
With the Group CallDistribution, the following hunting patternsare available:
Simultaneous Ring
When a call comes in to a Simultaneous Ring group, all available extensions in
the group willringsimultaneously. It ispossibletoanswer the call from any
extension within the group.
Fig. 8-1 Group C all Distribution
Circular Hunting
In a Circular Hunting group, the extensions are searched in a fixed order until an
idle extension is found.
Fig. 8-2 Sim ultaneous Ring
KX-TD612
Ring Ring
Busy
A
BC
KX-TD612
Busy
Busy
Fig. 8-3 Circular H unting
A
BC


Call Distribution
Fig. 9-1 Uniform Call Distribution
Uniform Call Distribution (UCD)
In a UCD group, the calls are distributed equally among all extensions in a
circular fashion. Becauseno one willbetaking more callsthananother, youcan
effectively even out the workloads among the extension users and hence
improvethe overallcallmanagement efficiency.
KX-TD612
1st call
2nd call
3rd call
No Reply Hunting
When acall is not answered within a certainperiod of time, the call will
automatically ring the next available extension ; when the last extension is
reached, the search stops and the extension will keep ringing until the call is
answered.
ABC
Queuing Messages and Music on Hold
When the call traffic and there is no idle extension within a receiving hunting
group (Simultaneous Ring, UCD, or NoReply Group), the Queuing Function will
then putthe callers onhold with messages* and music untilthey are answered.
Effective use of this feature will improve the image of your company as well as
help you avoid losing business opportunities. The Call Treatment Table
determines the queuing procedure, and in which the following commands can
be flexibly combined:
•Playinga Greeting Message* (9 Messages Recordable).
•Playingthe Music onHold orRingback Tone (the length is selectable
from 16, 32, 48 or 64 seconds).
•Return to the first or second step of the Time Table.
•Transferring to the Backup Destination
•Disconnecting the Call
•Maximum of 4 Call Treatment Tables can be registered, each consisting of
up to 5 steps.
*
VoiceMessage Card is
r
equired.(KX-TD61291)
KX-TD612
Fig. 9-2 No Reply H unting
No Answer
No Answer
A
BC

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Call Distribution
UCD Time Table Example
Fig. 10-1 UCD Time Table Example
Good Morning. This is Panasonic.
All our agents are busy now.
Please hold the line.
 (Music plays.)
Sorry, all the agents are still busy.
Please hold the line.
Hello. Thank you for waiting.
May I help you?
When an agent
becomes free
Repeat
Music and
Message
Caller
Agent
Transferring to a Backup Destination
When the number of waiting callers exceeds the pre-programmed number, or
when the call treatment table is programmed, it is possible to transfer the
waiting calls to backup destination such as:
•Voice Processing System (KX-TVP50 [optional]).
•Another extension (e.g., operatorextension) or hunting group.
KX-TD612
Busy
Overflow
KX-TVP50
Sorry, all the agents are busy now.
Please hold the line.
Sorry, no one is available at
this moment. Please leave a
message, and we will call you
back as soon as possible.
Fig. 10-2 B ack up D estination