Pantelligent The Pan Programming manual



TroubleshootingConnectionIssues
Lastupdated:Sept3rd,2015



IfyouarehavinganyissuesconnectingtoyourPantelligentpanfromyoursmartphone,this
guidewillhelpyoutoquicklydiagnoseandrecoverfromallofthemostcommonproblems.

Ifyouworkthroughthisguideandarestillunabletoconnect,wearehappytohelp!Please
contactusvia:https://www.pantelligent.com/support/







Contents:

1. DoyouhavethelatestversionofthePantelligentappinstalled?
2. DoyouhaveBluetoothenabledonyourdevice?
3. DoesyourdevicesupportBluetoothLowEnergy?
4. DoesyouroperatingsystemsupportBluetoothLowEnergy?
5. Dothebatterieshavesufficientcharge?
6. Arethebatteriesinstalledinthecorrectpolarity?
7. ArethePantelligentelectronicsreceivingpower?
8. Hasmoisturepreventedtheelectronicsfromworkingproperly?
9. FurtherTroubleshooting

 
Page1of10




PantelligentTroubleshootingConnectionProblems


1.DoyouhavethelatestversionofthePantelligentappinstalled?

MakesureyouhavethelatestversionofthePantelligentappinstalledonyoursmartphoneto
connecttoPantelligentpans.



OniOS:

Goto“AppStore”,click“Search”,type“Pantelligent”,tap“GET”,tap
“INSTALL”,andwaitfortheapptodownloadandinstall.

Launchtheappfromthehomescreenandtryconnectingtothepan.










OnAndroid:

Goto“PlayStore”,click“Search”,type“Pantelligent”,tap“Install”.Grant
Pantelligentthepermissionsitneeds.Waitfortheapptodownloadand
install.

Tap“Open”fromthePlayStoreorlaunchPantelligentfromyourlauncher.





 
Page2of10




PantelligentTroubleshootingConnectionProblems

2.DoyouhaveBluetoothenabledonyourdevice?

PantelligentrequiresBluetoothtobeenabledonyoursmartphone.



OniOS:

Goto“Settings→Bluetooth”,andmakesurethetopmost“Bluetooth”
switchisontoenableBluetooth. 

NotethatPantelligentwillnot  appearinanydeviceslist,anddoesnot
requirepairingthroughtheSettingsapp.







OnAndroid:

Launch“Settings”fromyourLauncherandmakesuretheBluetoothswitch
isontoenableBLuetooth.

NotethatPantelligentwillnot  appearinthedeviceslist,anddoesnot
requirepairingthroughtheSettingsscreen. 
Page3of10




PantelligentTroubleshootingConnectionProblems

3.DoesyourdevicesupportBluetoothLowEnergy?

PantelligentrequiresasmartphonethatsupportsBluetoothLowEnergy,alsoknownas
BluetoothSmart,orBluetooth4.0.EarliermodelsmartphonesmaynothaveaBluetoothradio
thatisnewenoughtosupportthiscapability. 

Ifyourdeviceisnotlistedbelow,itmaynothavesupportforBluetoothLowEnergy.Please
checkwiththemanufacturer,anduseamodelthatiscompatibleinordertousePantelligent.



SupportediOSdevices(requiresiOS7.0orabove):
● iPhone4Sandnewer(includes4S,5,5C,5S,6,6+)
● iPad3rdgenerationandnewer(includesiPadAir,iPadmini)
● iPodTouch5thgenerationandnewer



SupportedAndroiddevices(requiresAndroid4.3orabove):
● GoogleNexus4,5,6
● MotorolaMotoE,G,X
● SamsungGalaxyS3andnewer(includesS3,S4,S5,S6)
● HTCOne,OneM8,OneM9
● LGG2,G3,G4
● OnePlusOne
● (Note:mostAndroiddevicesrunningAndroid4.3orabovewillsupportBluetoothLow
Energy,evenifnotlistedhere.)



 
Page4of10




PantelligentTroubleshootingConnectionProblems

4.DoesyouroperatingsystemsupportBluetoothLowEnergy?

PantelligentalsorequiresarecentversionofthemobileoperatingsystemtoenableBluetooth
LowEnergysupport. 



OniOS:

PantelligentrequiresiOS7.0orabove.

Tocheckyouroperatingsystemversion,goto“Settings→General→About
→Version”. 

Toupgrade,goto“Settings→General→SoftwareUpdate”.





OnAndroid:

PantelligentrequiresAndroid4.3orabove. 

Tocheckyouroperatingsystemversion,launch“Settings”fromyour
launcher.Goto“Aboutphone”.ScrolldowntoAndroidversion.

 
Page5of10




PantelligentTroubleshootingConnectionProblems

5.Dothebatterieshavesufficientcharge?

Pantelligentispoweredbytwo(2)
standardAAAbatteriesinthe
handle. 

Toaccessthebatteries,usea
Phillipsscrewdrivertoremovethe
twoscrewsholdinginthebattery
cap,andthenremovethebattery
cap.

Pantelligentwilloperateproperly
withaminimumbatteryvoltageof
1.1Vpercell.(Afreshbattery
shouldhaveapproximately1.5V
1.6Vpercell.)Useamultimeteror
batterytestertoconfirmeach
battery’svoltage.Thebatteryterminalsshouldbecleanandfreeofcorrosion.

Ifindoubt,werecommendthatyousimplyreplacewithnewAAAbatteries.We
recommendEnergizerUltimateLithiumL92AAAbatteries.

Toreassemble,makesurethewaterproofgasketsitsinthegroovewithinthebatterycap,and
theninsertandhandtightenbothscrewsuntilthecapisflushwiththeendofthehandle.



Ifthebatteryterminals,springs,orbatterycaphavevisiblecorrosion,youmayuse>=91%
isopropylalcoholwithacottonswabtocleanandremovethecorrosion.Allowtodrycompletely
beforereattachingthebatterycap.

Rechargeablebatteries,suchasNiMHbatteries,mayalsobeusedwithPantelligent.However,
ifyouareexperiencingtroubleconnecting,werecommendtryingfreshAAAbatteriestoruleout
thebatteriesasasourceofissues.

 
Page6of10




PantelligentTroubleshootingConnectionProblems

6.Arethebatteriesinstalledinthecorrectdirection?

Ifthebatteriesarenotinstalledinthecorrectorientation,Pantelligentwillnotfunction.

Amarkingwithinthebatterycompartmentindicateswhichdirectiontoloadthebatteries. 
● Thetopbatterywillbeplus(+)endinfirst,withtheminus()sidestickingouttowardsthe
endofthehandle. 
● Thebottombatterywillbetheopposite,withtheminus()endinfirst,andtheplus(+)
sidestickingouttowardstheendofthehandle.



ThePantelligentelectronicshavebeendesignedsuchthatreversepolaritywillnotcauseany
damagetothePantelligentelectronics.(Thesystemwillsimplyremainoff.)Ifyou’renotsureif
thebatteriesareinthecorrectdirection,youcantryputtingthemintheotherway.



 
Page7of10




PantelligentTroubleshootingConnectionProblems

7.ArethePantelligentelectronicsreceivingpower?

Toaidintroubleshooting,thePantelligentelectronics
includeatinyLEDthatblinksonlywhenthe
electronicsarereceivingpower,thefirmwareandCPU
hasstartedupproperly,anditistransmittingwithits
BluetoothLowEnergyradio.ThisLEDisonlyvisible
withinthehandle.

Tocheckthisindicator,removethebatterycap,but
leavethebatteriesinplace.Then,pressthebattery
capagainsttheexposedbatteryendstocompletethe
circuit,whileleavingtheleftsideofthecavityexposed
andvisible,asshowninthephoto.Pressthebattery
capfirmlyagainsttheendofthehandletoensurethat
thebatteriesaremakingfullcontactwiththeterminals.

Iftheelectronicsarereceivingpowerandareworking
properly,asmallredlightwillbrieflylightup
approximatelyonceevery3seconds,asshowninthe
photo.Thelightturnsononlyverybriefly(toconserve
batterypower),andisonlyvisibleifyouarelooking
downtheleftedgeofthebatterycavity.



IfthelightdoesNOTblink:
● Theelectronicsarenotreceivingpower,orarenotworkingproperly.
● Checkthebatterypolarity,makesurethebatteryterminalsareclean,makesurethe
batterycapiscleanwhereitcontactsthebatteries,makesureyouarepressingfirmlyon
thebatterycaptocompletethecircuit,andtrynewbatteries.
● Ifthatdoesn’thelp,pleaseseethe“Hasmoisturepreventedtheelectronicsfromworking
properly?”sectionofthistroubleshootingguide.



Ifthelightdoesblink:
● Theelectronicsandbatteriesarepoweredandworkingproperly.
● Theconnectionissueisinyoursmartphoneorsoftware.CheckthatBluetoothis
enabled,youhaveacompatibledeviceandoperatingsystemversion,andyouhavethe
latestversionofthePantelligentsoftwareinstalled. 
Page8of10




PantelligentTroubleshootingConnectionProblems

8.Hasmoisturepreventedtheelectronicsfromworkingproperly?

Likealmostanyelectroniccircuit,Pantelligentwillnotoperateproperlyiftheelectronicsgetwet!
Thehandleisdesignedwithwaterproofsealstokeeptheelectronicsandbatterycompartment
dry,evenwhenPantelligentisusedfornormalcookingandcleaning.However,ifmoisture
managestocomeincontactwiththesensitiveelectronicsinsidethehandle,itwilltemporarily
preventtheproperoperationofthePantelligentelectronics.Wehavetakenspecialcareto
designPantelligentsuchthatalthoughmoisturemaycausetemporarylossoffunctionality,no
permanentdamageshouldresultifthefollowingprocedureisfollowedtoremovemoisture.

Ifthebatteriesarefine,butthelightstilldoesn’tblinkinthe“ArethePantelligentelectronics
receivingpower?”test,youmaywishtotrytheprocedurebelowtoremovemoisture.Inmost
cases,thiswillreturnyourpantonormalworkingoperation.

MoistureBakeOutProcedure:

A. Removethebatterycap.
B. Removethebatteries.
a. Note:  donotputbatteriesintheoven!
C. Preheatyourovento250°F.
a. Note:donotputthepaninbeforethe
preheatiscompleted!Mostovens
significantlyovershoottheset
temperaturewhilepreheating.
D. Bakethepanintheovenat250°Ffor15
minutes,toprackonly.
a. Note:  donotexceed250°F!  Highertemperaturesdonotcauseanyfaster
moistureevaporation,andcancausepermanentdamage.
E. Useanovenmitttoremovethepanandplaceitonthestovetoptocoolforatleast15
minutes.
a. Note:donotreapplypowerorreinsertbatteriesuntilthehandlehascooledto
thetouch!Theelectronicscantoleratehightemperaturesonlywhenoff.
F. Putthebatteriesinthecorrectorientation,andrepeatthe“ArethePantelligent
electronicsreceivingpower?”test,lookingfortheredlight.Iftheredlightblinks,
reassemblewiththebatterycapandscrews.Yourpanisworkingproperlyagain!

NOTE:THISPROCEDUREISFORPANTELLIGENTONLY.(Mostconsumerelectronics,with
plasticenclosures,nonremovablebatteries,liquidcrystaldisplays,oranyother
nonhightemperaturesafecomponentswouldbepermanentlydamagedat250°F.Pantelligent
isdesignedtowithstandtheseconditions,butmostproductsarenot!) 
Page9of10




PantelligentTroubleshootingConnectionProblems

9.FurtherTroubleshooting

Ifyouworkthroughthisguideandarestillunabletoconnect,wearehappytohelp!Please
contactusvia:https://www.pantelligent.com/support/

Page10of10