PCI 56K User manual

QUICK
START
and
REFERENCE GUIDE
for
PCI
FAXMODEMS

NOTICE
This document contains proprietary information protected by copyright, and this manual
and all the accompanying hardware, software, and documentation are copyrighted. All
rights are reserved. No part of this document may be photocopied or reproduced by
mechanical, electronic, or other means in any form.
The manufacturer does not warrant that the hardware will work properly in all environ-
ments and applications, and makes no warranty or representation, either expressed or
implied, with respect to the quality, performance, merchantability, or fitness for a par-
ticular purpose of the software or documentation. The manufacturer reserves the right
to make changes to the hardware, software, and documentation without obligation to
notify any person or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2000
All rights reserved.

Content s
GETTING STARTED.....................................................................4
HARDWARE AND SOFTWARE REQUIREMENTS.................................... 4
CHAPTER 1: INSTALLING YOUR FAXMODEM..................... 5
WINDOWS 95, 98, AND WINDOWS 2000........................................... 5
WINDOWS NT 4.0........................................................................... 5
INSTALLING THE DRIVERS ............................................................... 6
INSTALLING THE FAXMODEM CARD ................................................. 8
COMPLETING THE INSTALLATION................................................... 12
CHAPTER 2: INSTALLING AND USING COMMUNICATE!
LITE ............................................................................................... 14
SET UP AND INSTALLATION ........................................................... 14
HOW TO USE COMMUNICATE!LITE ................................................ 16
GETTING HELP.............................................................................. 18
CHAPTER 3: USING YOUR FAXMODEM WITH OTHER
SOFTWARE.................................................................................. 19
TIPS FOR SETTING UP COMMUNICATIONS SOFTWARE...................... 19
INITIALIZATION STRINGS............................................................... 20
USING AUDIO FEATURES ............................................................... 22
USING VIDEO................................................................................ 22
ACCESSING THE INTERNET............................................................. 22
CHAPTER 4: TROUBLESHOOTING........................................ 24
GENERAL TROUBLESHOOTING ....................................................... 25
DIAL TROUBLESHOOTING.............................................................. 28
VOICE TROUBLESHOOTING............................................................ 28
ON-LINE TROUBLESHOOTING......................................................... 29
APPENDIX A: FOR 56K USERS................................................. 35
MEMORY UPGRADES..................................................................... 35
OTHER IMPORTANT THINGS TO REMEMBER.................................... 35
APPENDIX B: REGULATORY INFORMATION..................... 37
FCC PART 15 EMISSIONS STATEMENT........................................... 37
FCC PART 68 STATEMENT............................................................ 37
INDUSTRY CANADA CS03 STATEMENT .......................................... 38
CANADIAN EMISSIONS STATEMENT................................................ 39
IMPORTANT INFORMATION................................................... 41

4Quick Start and Reference Guide
Getting Started
The 56K PCI modem you’ve purchased is a full featured
controller-based faxmodem. One benefit of a controller-
based modem is that it has its own processor, which im-
poses little or no load on a computer’s CPU. In addition to
the controller, the modem has an onboard DSP (digital
signal processor) to handle all the computation-intensive
data transmission functions. Compared with soft modems
that ship inside many of today’s computers, controller
based faxmodems offer an outstanding performance
benefit.
Hardware and Software Requirements
In your modem package, you should have received the
following items in addition to this manual:
•56K PCI Faxmodem.
•Phone cord.
•Fax and data communications software (on CD or
diskette).
To use your modem, you will need the following addi-
tional hardware:
•A computer running Windows® 95, 98, NT 4.0, 2000,
or Linux, a minimum of 16 MB RAM (32 MB is rec-
ommended), and a hard drive with at least 5 MB
available.
•For software supplied on a CD-ROM disc, a CD drive.
•A telephone jack to plug the modem into, so the mo-
dem can dial out and receive calls.
•A soundcard if you want to use the modem as a tele-
phone answering device (voice mail option) plus an
earphone or speakers (for listening to incoming mes-
sages) and a microphone (if you want to record your
own outgoing message).

Chapter 1: Installing Your Faxmodem 5
Chapter 1: Installing Your Faxmodem
Windows 95, 98, and Windows 2000
We have enhanced Windows’ plug-and-play capability
and streamlined the installation of your modem by in-
cluding an InstallShield® software program. For Win-
dows 95, 98, and 2000 computers, you must first run
this program before you install your faxmodem.
This InstallShield® program installs “driver” files and sets
up your computer to recognize the new faxmodem. When
you restart your computer after installing the faxmodem,
your hard drive will already contain the files Windows
needs to complete the installation. Continue with
Installing the Drivers section on page 6.
Windows NT 4.0
For computers running Windows NT 4.0, we’ve also
streamlined the installation, but the sequence is differ-
ent. You must first install your new faxmodem, then
run the InstallShield program. To begin installing your
new PCI faxmodem with Windows NT 4.0, go to page 8,
Installing the Faxmodem Card.

6Quick Start and Reference Guide
Installing the Drivers
For Windows 95, 98, and 2000: Put the faxmodem
aside. Your computer should be turned on. Close any ap-
plications you have running. Then follow these steps.
1Insert the CD-ROM disc that came with your fax-
modem into your CD-ROM drive. The CD-ROM disc
should auto-run after a few seconds and display an
installation screen.
If the CD does not auto-run:
•Click on My Computer on your desktop; then
double-click on the icon for your CD-ROM drive.
•If the installation program doesn’t start up right
away, double-click on setup.exe.
2When the installation screen appears, click the
Install Drivers button. The installation program will
run and automatically copy driver files to your hard
drive. Click Finish. Do not install any of the other
software at this time.
3For Windows 95, 98, and 2000: Follow the
instructions for Installing the Faxmodem Card on
page 8.
For Windows NT 4.0: Install the modem first according
to the instructions beginning on page 8. Then follow
these steps:
1Insert the CD-ROM disc that came with your fax-
modem into your CD-ROM drive. The CD-ROM disc
should auto-run after a few seconds and display an
installation screen.
If the CD does not auto-run:
•Click on My Computer on your desktop; then
double-click on the icon for your CD-ROM drive.
•If the installation program doesn’t start up right
away, double-click on setup.exe.

Chapter 1: Installing Your Faxmodem 7
2When the installation screen appears, click the
Install Drivers button. A Welcome dialog box will
appear; click Next. When the Zoom V.90 PCI Fax-
modem dialog box appears, click Next.
3The Zoom NT4 PCI modem setup dialog box will
appear.Click Run and record the modem configu-
ration settings as shown in the example below:
COM Port Number—3
Base I/O Product Address (HEX)—7c00
Interrupt Request Line (IRQ)—10
Click OK.
4You’ll need to add a new COM port for your modem.
Click Start | Settings | Control Panel and double-
click on the Port icon.
5From the Ports dialog box, click Add to add a new
COM port. The Advance Settings for New Port
dialog box will display. Use the settings you re-
corded in Step 3:
COM Port Number — 3
Base I/O Port Address — 7c00
Interrupt Request Line (IRQ) — 10
Click OK.
6Restart your computer. Your modem has been in-
stalled. Now go to Chapter 2: Installing and Using
Communicate! LITE.

8Quick Start and Reference Guide
Installing the Faxmodem Card
Note To Users of Computers Running Windows
95/98/2000: If you have not already run the modem in-
stallation program on the CD-ROM disc, please do so
now, before you install the faxmodem card. See
Installing the Drivers on page 6.
1
If your computer does not already have a mo-
dem installed, go to Step 3.
If your computer has a modem, you may choose
to keep it or to remove it. We recommend that
you remove your old modem unless you have a
good reason to keep it. Removing your old modem
ensures that your computer will have enough re-
sources to run your new modem without conflicts
with other devices.
You may want to keep your old modem. If you have
two telephone lines and want to keep your fax pro-
gram running on one line while you access the
Internet on the other. Another reason to keep your
old modem would be that you anticipate being able
to use “teaming” or “bonding” software to use two
modems and two phone lines for faster Internet
access.

Chapter 1: Installing Your Faxmodem 9
2
If you are removing your old modem: Please refer
to your old modem manufacturer’s removal in-
structions. The following procedure should work in
most cases.
Before you remove your old modem, you must in-
form Windows that you are going to remove it be-
fore you physically do so. This helps to prevent in-
ternal conflicts in Windows as it allocates its
resources to your new faxmodem.
Follow these steps:
•Click on Start | Settings |Control Panel and
double-click on the Modems icon.
•Highlight the entry for your old modem by
clicking on it.
•Now click on the Remove button. Click OK to
confirm that you are removing the modem.
Windows has now been informed of your intention
to remove the old modem.
3
Before you start the hardware installation, close
all running programs and shut down Windows if
you have not already done so. Then turn your
computer off and unplug it. Don’t plug it back in
or turn it on until you complete the faxmodem
hardware installation.
4
Take the cover off your computer.
5
Unscrew and remove the metal cover plate on the
rear of the computer that lines up with an available
PCI slot.
The PCI slot is shorter than a 16-bit ISA slot and
usually a different color (ISA slots are typically
black or brown; PCI slots are usually white or
gray). Your faxmodem has two sections of gold
connecting fingers, and a PCI slot has two sections
that match the sections on the faxmodem.

10 Quick Start and Reference Guide
If you are replacing an older modem, now is a
good time to remove it. (It may be in a non-PCI slot,
which you cannot use for your new faxmodem.)
Look for an add-in board with one or more phone
jacks on it. To remove the old modem, first unplug
any phone cords connected to it. One cord is
probably the connection to your telephone. You
can reuse this connection with your new faxmo-
dem. The other cord is probably the connection to
your telephone line at a wall jack. It is a good idea
to replace this cable with the one that came with
your new faxmodem.
CAUTION
Do not handle any internal modem card when the phone
line is plugged into it. The voltage present when the line
is ringing is potentially harmful.
6
Unscrew the screw on the bracket and lift the old
modem board from its slot.
Note: Most of the boards inside your computer
have tiny wires sticking out underneath.
These wires can be sharp. Be careful not to
cut your hands on them.
7
Make a note of the serial number on your new
faxmodem. Record the number in the table on the
last page of this manual, Important Information.
CAUTION
Electrostatic Discharge Protection
Static electricity can damage components
on your faxmodem or inside your computer.
Before removing the board from its anti-
static bag, touch the computer’s metal
chassis to statically discharge yourself.

Chapter 1: Installing Your Faxmodem 11
8
Now remove your new faxmodem from its antistatic
bag and insert it firmly into an available PCI slot.
See the following illustration:
PCI slot
16-bit
ISA slots
Typical cover
plate
Be sure that the bracket is lined up properly, then
screw the bracket into the computer using the
screw you removed with the cover plate. Be sure
that the back end of the card (smaller gold finger
area) is properly seated into the connector. If you
have a tower or mini-tower computer case with a
vertical main board, you may want to lay the com-
puter down gently on its side so you can push
straight down on the faxmodem card to seat it
firmly in its slot.
9
Replace the computer cover.
10
Connect the telephone cord. Plug
one end of the phone cord into the
jack marked LINE. Plug the other
end into a phone jack (typically the
wall jack where you would normally
connect a phone). Plug your phone
into the PHONE jack if you want to
use a phone on the same line.
PHONE (optional)
LINE
LINE
PHONE

12 Quick Start and Reference Guide
11
Plug in your computer and turn it on.
12
Windows 95, 98, or 2000: As the Windows oper-
ating system starts up, it will detect your new fax-
modem. Because the installation program has al-
ready provided your computer with the required
files, you will see Windows report on its progress,
but it will not require any action on your part.
Continue below with Completing the Installation.
Windows NT 4.0: Now go to page 6, Installing the
Drivers.
Completing the Installation
Windows 95 and 98: Once the system has completely
started, do the following to set the maximum computer-
to-modem speed, determine your COM port, and test the
modem.
1
Open Control Panel in Windows and double-click
on the Modems icon. Click on the entry for your
new faxmodem and then click on Properties.
Set the Maximum speed to the highest speed
available (probably 115,200). This sets the speed at
which the computer communicates internally with
the faxmodem.
2
Click on the Diagnostics tab. Highlight the port
next to the entry for your new faxmodem and click
on More info.
Note the Port and Interrupt entries under Port
Information and write the information in the
Important Information table on the last page of
this manual.
This step also tests the modem by querying it with
AT commands. A list of responses means that your
new modem is properly connected.
Windows 2000: The final step is to verify the COM port
setting of your faxmodem and perform a brief test. This

Chapter 1: Installing Your Faxmodem 13
last operation also tests your modem by querying it with
AT commands. A list of responses means the faxmodem is
properly connected.
1Open Start | Settings | Control Panel. Double-
click on Phone and Modem Options. Fill in the
Location Information screen if it appears.
2On the Phone and Modem Options screen, click
on the Modems tab, then select the newly installed
modem. Click on Properties. Set the Maximum
speed to the highest speed available (probably
115,200). This sets the speed at which the com-
puter communicates with the faxmodem.
3Select the Diagnostics tab. Click on Query Mo-
dem. Note the COM port in the Important Infor-
mation table on the last page of this manual.
4Click OK. Click OK again. Close the Control Panel.
Once you have determined that your faxmodem is work-
ing properly,go on to Chapter 2: Installing and Using
Communicate! LITE.
Note: If you determine that your faxmodem is not
working, first try shutting down your computer
and restarting it. Sometimes this will help Win-
dows identify and activate the correct drivers. If
restarting your computer doesn’t work, consult
Chapter 4: Troubleshooting.

14 Quick Start and Reference Guide
Chapter 2: Installing and Using Communicate!
LITE
The CD-ROM disc that came with your faxmodem in-
cludes a copy of COMMUNICATE! LITE. Developed by 01
Communique Laboratory, Inc., COMMUNICATE! LITE is an
integrated communications package comprising fax,
voice, data, and contact management software.
COMMUNICATE! LITE has an easy-to-use interface based
on a familiar telephone image. It can send, receive, and
manage your faxes. It can store and speed-dial your fre-
quently used phone numbers. If your modem supports
voice and your computer has a soundcard, it can also
serve as an answering machine.
COMMUNICATE! PRO has many more capabilities. We
suggest that you try the 30 day trial version included on
the CD. For additional information on product upgrades
and downloads visit the 01 Communique Web site at
www.01com.com (the 0is a zero).
COMMUNICATE! LITE is also available on floppy diskettes,
which you can order at a nominal cost directly from 01
Communique. You can reach 01 Communique in Canada
at 905-795-2888 (phone), 905-795-0101 (fax), or
[email protected] (e-mail).
You can also download the English version of
COMMUNICATE! LITE from the Web at the following ad-
dress: www.modems.com/DL01 (the 0is a zero).
Set Up and Installation
You can install the communications software from the
CD-ROM disc using an easy point-and-click interface.
1
Follow the instructions on the CD-ROM label. On
most Windows 95, 98, NT 4.0, or 2000 computers,
the CD will start up automatically after a few sec-
onds. Wait for the main installation screen to ap-
pear.

Chapter 2: Installing and Using Communicate! LITE 15
Click on the COMMUNICATE! button to begin.
From the COMMUNICATE! LITE main menu you will
be offered a choice of languages. Choose the lan-
guage you want to install.
2
When the User Information dialog box displays,
enter your company name (if applicable), your
name, telephone, and fax number. This information
will appear on the header of each of your outgoing
faxes. Click Next to continue.
3
When the Select Destination dialog box appears,
you can choose to install COMMUNICATE! LITE in
the default directory of c:\01comm32 or choose to
save it in a different directory. Click Next to con-
firm. The Current Settings dialog box will appear.
Click Next to confirm the settings.
4
After you install COMMUNICATE! LITE,it will be
saved by default in the Programs folder. However if
you save COMMUNICATE! LITE in the Startup folder,
it will start automatically whenever you start Win-
dows. Choose this option if you want to have com-
munications capabilities (for instance, for incoming
faxes) available while you are in Windows.
To save COMMUNICATE! LITE in the Startup folder,
after you have installed the program, the Select
Program Folder screen will appear. Select Startup
as the path for the program icon, and click Next.
5
When COMMUNICATE! LITE has been successfully
installed, you will be asked to restart Windows.
Click Yes.
6
After Windows restarts:
If COMMUNICATE! LITE does not load automatically,
start it by clicking on the COMMUNICATE! icon un-
der Start | Programs.
The program’s main interface, which looks like a
telephone console, will be displayed.

16 Quick Start and Reference Guide
COMMUNICATE! LITE is now installed and ready to send
and receive faxes or voice messages.
How To Use Communicate! LITE
The main interface of COMMUNICATE! LITE resembles an
integrated telephone and answering machine, with a
handset on the left, a keypad in the middle, and a re-
corder on the right.
The handset and keypad can be used to dial your regular
phone if you’ve plugged one into the PHONE jack on your
faxmodem.
The recorder can be used as an answering machine if
your faxmodem and software include voice support, or as
a sound recorder using your soundcard and a micro-
phone.
There are also several other buttons, which activate vari-
ous components of the program, including a text editor
and a graphics editor for creating faxes.
Use the mouse to select the various functions. If you
pause the mouse pointer over a button, a description of

Chapter 2: Installing and Using Communicate! LITE 17
the button will appear in the top display panel and at the
mouse pointer.
Select a feature and then launch that task by clicking the
appropriate button on the COMMUNICATE! LITE panel.
You can also launch various tasks in the program by
clicking with the secondary mouse button (usually the
right button) anywhere on the background of the display.
A pop-up menu will be displayed, from which you can ac-
cess the features of COMMUNICATE! LITE.
Here are some things we suggest you try with your new
faxmodem and COMMUNICATE! LITE:
•Compose a fax and send it to a friend or associate who
has a fax machine or a faxmodem.
•Have a friend or associate send you a fax.
•Record sound files using your soundcard and send
them as e-mail attachments.
•Print from your word processor or other program, us-
ing COMMUNICATE! as your printer, to send your
document as a fax.
•If you have a telephone plugged into your modem’s
PHONE jack, speed dial your favorite phone numbers
by clicking the handset image. Click a number to dial
and then lift your telephone handset to speak to the
person you called.
Don’t forget to explore the other features of
COMMUNICATE! LITE such as the following:
•The text editor and graphics editor for customizing
faxes and cover sheets.
•The single or multiple mailbox voice mail system.
•Fax-back (also called fax-on-demand).
•The contact manager for logging faxes.
•The data terminal feature for posting to bulletin
boards.

18 Quick Start and Reference Guide
Getting Help
If you need additional help using COMMUNICATE! LITE,
consult the software’s extensive online help program.
The Help information covers basic instructions, such as
sending faxes and scheduling messages from Windows
applications, as well as complicated functions—importing
and exporting data, for example.
One especially helpful way to learn COMMUNICATE! LITE is
to display the Help file on screen simultaneously with
COMMUNICATE! LITE. This way, it is much easier to follow
the step-by-step Help instructions while you are learning
how to use the software.

Chapter 3: Using Your Faxmodem with Other Software 19
Chapter 3: Using Your Faxmodem with Other
Software
This chapter provides tips for setting up communications
software, sending initialization strings containing AT
commands to the faxmodem, using audio features, using
a video camera, and accessing the Internet.
Tips for Setting Up Communications Software
Software programs are designed to provide a simple, user-
friendly interface that makes it easy to use the many
features your faxmodem offers. First, however, the soft-
ware must identify the modem and its special capabili-
ties. Many software programs identify the product auto-
matically and configure themselves for the correct modem
settings. If you run into configuration difficulties, it may
be helpful to read the following section, Tips for Select-
ing Setup Options.
Tips for Selecting Setup Options
In setting up some older software programs, you may be
asked to enter certain information. Most programs have
default settings that are correct for use with this modem,
and there is no need to change them. However you
should be aware of the following items:
•If you are asked to select the “modem type” from a
menu, and you don’t see this modem listed on the
menu (Zoom v.90 PCI Faxmodem), select the most
descriptive name such as V.90 Modem, 56K modem,
Generic IS-101 modem, Hayes-compatible modem
(with or without a specific speed), or generic Class 1
Modem. The more generic the type you choose, the
less likely it is that the software will let you use some
of the faxmodem’s advanced features, but the modem
will perform basic communications and fax functions.
•In the dialing directory, set all entries to the highest
possible baud rate, if your software and serial port
support these speeds. All communications between

20 Quick Start and Reference Guide
the computer and the modem take place at this
higher speed, independent of the modem-to-modem
speed. The modem auto-negotiates the highest speed
connection between itself and the other modem.
•If there is a section of your software called “Terminal
Settings,” make sure that Hardware Flow Control
(RTS/CTS) is ON (or YES). This is necessary for
V.42bis file transfers to work.
•Set auto baud detect to OFF (or NO).
•If your fax software gives you the option of selecting
Class 1 or Class 2 fax drivers, select Class 1.
•Finally, some programs ask Send init if CD high?,
which you should set to YES. Otherwise, the modem
may not receive the proper initialization string.
Initialization Strings
An initialization string is a group of AT command settings
that are sent to the faxmodem as soon as you start up the
software. (The “AT” stands for “attention.”) The software
determines which commands should be included in the
initialization string, based on the device you select during
installation. The commands remain in effect throughout
the communications session, unless the software sends
other commands to override them.
The software uses other AT command strings for all
commands sent to the modem. This is transparent to
you—the software does this in the background without
your having to be aware of it.
It is sometimes necessary, however, to add other AT
commands to initialization strings. You can find a table of
AT commands on the World Wide Web at
www.modems.com. Click on Reference and then on AT
Command Sets.
Here are two of the more useful commands: