PCI 56K User manual

QUICK
START
and
REFERENCE GUIDE
for
PCI
FAXMODEMS

NOTICE
This document contains proprietary information protected by copyright, and this manual
and all the accompanying hardware, software, and documentation are copyrighted. All
rights are reserved. No part of this document may be photocopied or reproduced by
mechanical, electronic, or other means in any form.
The manufacturer does not warrant that the hardware will work properly in all environ-
ments and applications, and makes no warranty or representation, either expressed or
implied, with respect to the quality, performance, merchantability, or fitness for a par-
ticular purpose of the software or documentation. The manufacturer reserves the right
to make changes to the hardware, software, and documentation without obligation to
notify any person or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2000
All rights reserved.

Content s
GETTING STARTED.....................................................................4
HARDWARE AND SOFTWARE REQUIREMENTS.................................... 4
CHAPTER 1: INSTALLING YOUR FAXMODEM..................... 5
WINDOWS 95, 98, AND WINDOWS 2000........................................... 5
WINDOWS NT 4.0........................................................................... 5
INSTALLING THE DRIVERS ............................................................... 6
INSTALLING THE FAXMODEM CARD ................................................. 8
COMPLETING THE INSTALLATION................................................... 12
CHAPTER 2: INSTALLING AND USING COMMUNICATE!
LITE ............................................................................................... 14
SET UP AND INSTALLATION ........................................................... 14
HOW TO USE COMMUNICATE!LITE ................................................ 16
GETTING HELP.............................................................................. 18
CHAPTER 3: USING YOUR FAXMODEM WITH OTHER
SOFTWARE.................................................................................. 19
TIPS FOR SETTING UP COMMUNICATIONS SOFTWARE...................... 19
INITIALIZATION STRINGS............................................................... 20
USING AUDIO FEATURES ............................................................... 22
USING VIDEO................................................................................ 22
ACCESSING THE INTERNET............................................................. 22
CHAPTER 4: TROUBLESHOOTING........................................ 24
GENERAL TROUBLESHOOTING ....................................................... 25
DIAL TROUBLESHOOTING.............................................................. 28
VOICE TROUBLESHOOTING............................................................ 28
ON-LINE TROUBLESHOOTING......................................................... 29
APPENDIX A: FOR 56K USERS................................................. 35
MEMORY UPGRADES..................................................................... 35
OTHER IMPORTANT THINGS TO REMEMBER.................................... 35
APPENDIX B: REGULATORY INFORMATION..................... 37
FCC PART 15 EMISSIONS STATEMENT........................................... 37
FCC PART 68 STATEMENT............................................................ 37
INDUSTRY CANADA CS03 STATEMENT .......................................... 38
CANADIAN EMISSIONS STATEMENT................................................ 39
IMPORTANT INFORMATION................................................... 41

4Quick Start and Reference Guide
Getting Started
The 56K PCI modem you’ve purchased is a full featured
controller-based faxmodem. One benefit of a controller-
based modem is that it has its own processor, which im-
poses little or no load on a computer’s CPU. In addition to
the controller, the modem has an onboard DSP (digital
signal processor) to handle all the computation-intensive
data transmission functions. Compared with soft modems
that ship inside many of today’s computers, controller
based faxmodems offer an outstanding performance
benefit.
Hardware and Software Requirements
In your modem package, you should have received the
following items in addition to this manual:
•56K PCI Faxmodem.
•Phone cord.
•Fax and data communications software (on CD or
diskette).
To use your modem, you will need the following addi-
tional hardware:
•A computer running Windows® 95, 98, NT 4.0, 2000,
or Linux, a minimum of 16 MB RAM (32 MB is rec-
ommended), and a hard drive with at least 5 MB
available.
•For software supplied on a CD-ROM disc, a CD drive.
•A telephone jack to plug the modem into, so the mo-
dem can dial out and receive calls.
•A soundcard if you want to use the modem as a tele-
phone answering device (voice mail option) plus an
earphone or speakers (for listening to incoming mes-
sages) and a microphone (if you want to record your
own outgoing message).

Chapter 1: Installing Your Faxmodem 5
Chapter 1: Installing Your Faxmodem
Windows 95, 98, and Windows 2000
We have enhanced Windows’ plug-and-play capability
and streamlined the installation of your modem by in-
cluding an InstallShield® software program. For Win-
dows 95, 98, and 2000 computers, you must first run
this program before you install your faxmodem.
This InstallShield® program installs “driver” files and sets
up your computer to recognize the new faxmodem. When
you restart your computer after installing the faxmodem,
your hard drive will already contain the files Windows
needs to complete the installation. Continue with
Installing the Drivers section on page 6.
Windows NT 4.0
For computers running Windows NT 4.0, we’ve also
streamlined the installation, but the sequence is differ-
ent. You must first install your new faxmodem, then
run the InstallShield program. To begin installing your
new PCI faxmodem with Windows NT 4.0, go to page 8,
Installing the Faxmodem Card.

6Quick Start and Reference Guide
Installing the Drivers
For Windows 95, 98, and 2000: Put the faxmodem
aside. Your computer should be turned on. Close any ap-
plications you have running. Then follow these steps.
1Insert the CD-ROM disc that came with your fax-
modem into your CD-ROM drive. The CD-ROM disc
should auto-run after a few seconds and display an
installation screen.
If the CD does not auto-run:
•Click on My Computer on your desktop; then
double-click on the icon for your CD-ROM drive.
•If the installation program doesn’t start up right
away, double-click on setup.exe.
2When the installation screen appears, click the
Install Drivers button. The installation program will
run and automatically copy driver files to your hard
drive. Click Finish. Do not install any of the other
software at this time.
3For Windows 95, 98, and 2000: Follow the
instructions for Installing the Faxmodem Card on
page 8.
For Windows NT 4.0: Install the modem first according
to the instructions beginning on page 8. Then follow
these steps:
1Insert the CD-ROM disc that came with your fax-
modem into your CD-ROM drive. The CD-ROM disc
should auto-run after a few seconds and display an
installation screen.
If the CD does not auto-run:
•Click on My Computer on your desktop; then
double-click on the icon for your CD-ROM drive.
•If the installation program doesn’t start up right
away, double-click on setup.exe.

Chapter 1: Installing Your Faxmodem 7
2When the installation screen appears, click the
Install Drivers button. A Welcome dialog box will
appear; click Next. When the Zoom V.90 PCI Fax-
modem dialog box appears, click Next.
3The Zoom NT4 PCI modem setup dialog box will
appear.Click Run and record the modem configu-
ration settings as shown in the example below:
COM Port Number—3
Base I/O Product Address (HEX)—7c00
Interrupt Request Line (IRQ)—10
Click OK.
4You’ll need to add a new COM port for your modem.
Click Start | Settings | Control Panel and double-
click on the Port icon.
5From the Ports dialog box, click Add to add a new
COM port. The Advance Settings for New Port
dialog box will display. Use the settings you re-
corded in Step 3:
COM Port Number — 3
Base I/O Port Address — 7c00
Interrupt Request Line (IRQ) — 10
Click OK.
6Restart your computer. Your modem has been in-
stalled. Now go to Chapter 2: Installing and Using
Communicate! LITE.

8Quick Start and Reference Guide
Installing the Faxmodem Card
Note To Users of Computers Running Windows
95/98/2000: If you have not already run the modem in-
stallation program on the CD-ROM disc, please do so
now, before you install the faxmodem card. See
Installing the Drivers on page 6.
1
If your computer does not already have a mo-
dem installed, go to Step 3.
If your computer has a modem, you may choose
to keep it or to remove it. We recommend that
you remove your old modem unless you have a
good reason to keep it. Removing your old modem
ensures that your computer will have enough re-
sources to run your new modem without conflicts
with other devices.
You may want to keep your old modem. If you have
two telephone lines and want to keep your fax pro-
gram running on one line while you access the
Internet on the other. Another reason to keep your
old modem would be that you anticipate being able
to use “teaming” or “bonding” software to use two
modems and two phone lines for faster Internet
access.

Chapter 1: Installing Your Faxmodem 9
2
If you are removing your old modem: Please refer
to your old modem manufacturer’s removal in-
structions. The following procedure should work in
most cases.
Before you remove your old modem, you must in-
form Windows that you are going to remove it be-
fore you physically do so. This helps to prevent in-
ternal conflicts in Windows as it allocates its
resources to your new faxmodem.
Follow these steps:
•Click on Start | Settings |Control Panel and
double-click on the Modems icon.
•Highlight the entry for your old modem by
clicking on it.
•Now click on the Remove button. Click OK to
confirm that you are removing the modem.
Windows has now been informed of your intention
to remove the old modem.
3
Before you start the hardware installation, close
all running programs and shut down Windows if
you have not already done so. Then turn your
computer off and unplug it. Don’t plug it back in
or turn it on until you complete the faxmodem
hardware installation.
4
Take the cover off your computer.
5
Unscrew and remove the metal cover plate on the
rear of the computer that lines up with an available
PCI slot.
The PCI slot is shorter than a 16-bit ISA slot and
usually a different color (ISA slots are typically
black or brown; PCI slots are usually white or
gray). Your faxmodem has two sections of gold
connecting fingers, and a PCI slot has two sections
that match the sections on the faxmodem.

10 Quick Start and Reference Guide
If you are replacing an older modem, now is a
good time to remove it. (It may be in a non-PCI slot,
which you cannot use for your new faxmodem.)
Look for an add-in board with one or more phone
jacks on it. To remove the old modem, first unplug
any phone cords connected to it. One cord is
probably the connection to your telephone. You
can reuse this connection with your new faxmo-
dem. The other cord is probably the connection to
your telephone line at a wall jack. It is a good idea
to replace this cable with the one that came with
your new faxmodem.
CAUTION
Do not handle any internal modem card when the phone
line is plugged into it. The voltage present when the line
is ringing is potentially harmful.
6
Unscrew the screw on the bracket and lift the old
modem board from its slot.
Note: Most of the boards inside your computer
have tiny wires sticking out underneath.
These wires can be sharp. Be careful not to
cut your hands on them.
7
Make a note of the serial number on your new
faxmodem. Record the number in the table on the
last page of this manual, Important Information.
CAUTION
Electrostatic Discharge Protection
Static electricity can damage components
on your faxmodem or inside your computer.
Before removing the board from its anti-
static bag, touch the computer’s metal
chassis to statically discharge yourself.