PENTAGON TambourGuard User manual

USER MANUAL
ROLLING SHUTTER
MANUAL SPRING ASSIST OPERATION

SECURITY ROLLING SHUTTER
Pentagon rolling shutters are designed to be extremely low maintenance, with a recommendation to clean them
periodically to keep them in good condition and operating smoothly. Cleaning of your Pentagon rolling shutter should be
performed at regular intervals or when dirt, debris, or dust build-up is visible. Without periodical cleaning your shutter
may not be able to open and close properly, and could cause damage to the shutter which is not covered by your
warranty.
We recommend using warm water with a non-abrasive cleaning solution so that your rolling shutter does not get
scratched. Maintain a smoothly operating shutter by following these cleaning instructions.
1. Put your rolling shutter into the closed positon.
2. Wipe the front with warm water mixed with a mild detergent (such as dish soap) using a soft rag.
3. Dry the front of the rolling shutter with a soft towel.
4. If your rolling shutter closes off an open area (ie: accessible from both sides), repeat steps 1-3 on the other side of
the shutter.
5. If your rolling shutter is not accessible from the other side (ie: closes over a window), roll the shutter up into the
open position.
6. Remove the four screws that secure the box housing lid and carefully remove the lid. You will see the shutter
curtain rolled up inside the box housing. The outer side of this curtain roll is the back side of the shutter which you
want to clean.
7. A helper should slowly lower the shutter curtain. As it is being lowered and exposed, wipe the shutter clean as per
steps 2 and 3.
8. When fully cleaned and the shutter is in the closed position, slowly roll the shutter back up into the open position.
9. Reinstall the box housing lid onto the box housing with the four screws you removed in step 6.
1. If your rolling shutter appears to be jammed and it will not go up or down, do not force it to operate. Check if the
problem is stated in the ‘Trouble Shooting’ section of this manual and perform the actions described. If the problem
is not stated in the trouble shooting section, please contact your dealer for assistance. Your warranty may be
voided if damage is caused from forcing your rolling shutter up or down.
2. While operating your rolling shutter, you should be aware of any objects or people in the path of the shutter.
Objects in the path of the shutter may get damaged and people could get injured. Ensure that all outward opening
windows obstructing the shutter are closed to prevent the rolling shutter and/or windows from getting damaged,
which your warranty does not cover.
3. It is not recommended to operate your rolling shutter if snow, hail, or ice has covered it. To prevent damage and
have optimal performance, wipe/clean the shutter surface from any obstructions.
4. It is not recommended to allow children to operate the rolling shutter at any time for safety concerns.
SAFETY PRECAUTIONS
MAINTENANCE & CLEANING INSTRUCTIONS
Pentagon rolling shutters protect residential and commercial storage and shelving from a range of threats
including theft, break-ins, and vandalism. Securing valuable, confidentil, and important items is made effortless with
TambourGuard shutters. Additionally, equipment and unique items can be protected from theft, as well as products
and merchandise in the retail industry. TambourGuard shutters stand out in the industry as the most effective and
visually appealing storage protection shutters, due to their seemless compatiblity with all types of storage and shleving
units, including static, mobile high density, and bi-lateral units.

OPERATION & TROUBLE SHOOTING
If your shutter is not operating properly and has a problem, please follow the actions below that associate with the
problem your shutter is experiencing. If the actions do not fix the problem or your problem is not stated below, please
contact your dealer for assistance.
TROUBLE SHOOTING
Manual shutter operation with spring assist uses a tension spring to assist the user in opening and closing the shutter
manually. A pull hook is provided for easier operation to pull the curtain down to the closed positon on large shutters
with handles that are out of reach.
If installed properly, the shutter curtain will stay by itself at (or near) the closed positon when you pull it down. When
you push the shutter curtain up to open the shutter, the spring tension will pull the curtain open for the last 6” and
stay by itself at (or near) the open position. If the shutter is not operating as described, please contact your dealer for
assistance.
OPERATION - MANUAL SPRING ASSIST PUSH-UP
PROBLEM POSSIBLE CAUSE ACTION REQUIRED
You try to close your shutter but it
does not come down from the top.
1. You may have forced the shutter
up to far, which caused the bottom
bar to jam at the top
2. The bottom bar may have been
pushed into the box housing
accidentally.
3. There may have been frost or
debris on your shutter when you
rolled it up, causing the shutter to
roll differently than normal and get
jammed at the top.
Inspect the bottom bar and lightly pull
down on it while wiggling it a bit. Then
try pulling the shutter down once you
feel the bottom bar come loose and
unjammed. If the problem persists
or continually repeats, contact your
dealer for assistance.
You try to open your shutter but it will
not go up.
1. You may not have unlocked the
bottom bar (if equipped with locks).
2. The bottom bar may be frozen
to the bottom of your opening or
window sill.
Free up the bottom bar by gently
pushing against it and getting rid of
any ice build-up. A heat source may
help in this situation. If equipped with
locks, ensure they are in the unlocked
position before attempting to open
the shutter.
When you pull the curtain down to
close the shutter, it does not stay by
itself at (or near) the bottom.
1. The axle spring tension is not set
properly and must be adjusted.
Adjusting the axle spring tension
is best performed by a qualified
Pentagon dealer. Contact your dealer
for assistance. If required, Pentagon
can provide the instructions for
adjusting the axle spring tension for
your shutter.
When you push the curtain up to
open the shutter, it does not stay by
itself at (or near) the top.
1. The axle spring tension is not set
properly and must be adjusted.
Adjusting the axle spring tension
is best performed by a qualified
Pentagon dealer. Contact your dealer
for assistance. If required, Pentagon
can provide the instructions for
adjusting the axle spring tension for
your shutter.

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