Pequod Acoustics Srl.
Via del Madonnone 25, Florence, Italy
www.pequodacoustics.com
Kona Storm 6.2 User Guide
7: Warranty
Pequod Acoustics offers a guarantee to the original
owner (person or company who purchased the
product brand new) of each new Pequod product
(provided it was purchased direct from Pequod or
through a Pequod Acoustics Authorised Dealer/
Distributor) that it is free of defects in materials and
workmanship and that each product was tested in
factory to meet or exceed all specications declared.
Each model has a test le recorded in our database,
related to its serial number.
The period of limited warranty is three (3) years
from the date of delivery to the original purchaser
(as shown on the original invoice or sales receipt;
a copy may be required as proof of warranty dates)
Pequod Acoustics will repair or replace (at its
discretion) all defective parts at no charge for labour
or materials; subject to following provisions:
Pequod Acoustics shall take no responsibility for
repair or replacement under this warranty if:
a) The damaged product has been subject to
misuse, accident, neglect or failure to comply with
normal maintenance procedures
b) There are improper alterations or unauthorised
parts or repairs.
c) The serial number has been altered, defaced
or removed and the original owner won’t be able
to give information related to our Anti-counterfeit
authentication system (see below, section 8)
PequodAcoustics will remedy any defect, regardless
of the reason for failure (except as excluded above)
by repair or replacement. Pequod Acoustics will ship
the product within a reasonable time after receipt
of the defective product at a Pequod Acoustics
Authorised Service Centre.
How to obtain service under warranty:
If a Pequod Acoustics product requires service,
the original owner must contact the Pequod
Acoustics dealer who supplied the product, to
receive our Return Authorisation Code (RA code),
and instructions on how to return the product to the
Pequod Authorised Service Centre, or to Pequod
Acoustics.
The original owner must give information about:
- Problems with the product
- Serial number
- Original invoice or sales receipt
- Anti-counterfeit system (see section 8)
After receiving the RA code the owner can pack
the unit in the original factory packaging if possible.
Please include a note describing the problem
packed together with the product. Do not send it
separately.
All products being returned to the factory or service
centre for repairs must be shipped prepaid. Ensure
safe transportation of your unit to the authorised
service centre
Pequod Acoustics (or an Authorised Service Centre)
will initiate corrective repairs upon receipt of the
returned product, in order to complete the repairs
and ship back the product within a reasonable
amount of time.
If the repairs made by Pequod or a Pequod
Authorised Service Centre are not satisfactory to
the owner, they are instructed to give written notice
to Pequod.
The original owner is not entitled to recover from
Pequod any incidental damages resulting from any
defect in the Pequod product. This includes any
damage to another product or products resulting
from such a defect.
The warranty is not extended by the length of time
which the owner is not engaged in active use of the
product. Repairs and replacement parts provided
pursuant to the warranty will be covered only by the
non-expired portion of the warranty.
