Philips WelcomeEye Connect User manual

Instructions
for using the product
V1
Home Security Camera
WelcomeEye
View

Contents
1. Safety instructions.................................................................................p.2
2. Contents of the kit................................................................................. p.2
3. General description................................................................................p.3
4. Detailed description..............................................................................p.3
5. Installing the camera.............................................................................p.4
5.1. Installing the base..........................................................................p.4
5.2. Wiring................................................ ..............................................p.5
6. Setting up................................................................................................ p.6
6.1. Installation and linking...................................................... ..........p.6
  6.2.Conguringthecamera................................................................p.9
6.3. Detection alert.................................................. .............................p.11
  6.4.Congurationwithvoiceassistants..........................................p.13
7. Usage....................................................................... ................................ p.14
  7.1.Viewingandmanagingvideorecordings.................................p.14
  7.2.Viewinglive....................................................................................p.15
  7.3.Powercut............................................ ............................................p.15
8. Technical features.................................................................................. p.16
 9.FAQ-Commonproblemsandsolutions........................................ ...p.17
 10.Technicalsupport-Warranty...................................... .....................p.18
11. Safety precautions ………………………….......................................p.18
 12.FCC/CEwarning…………………………...................................... .....p.19
13. Declaration of Conformity................................................................. p.20

WelcomeEye View / V1
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1. Safety instructions
Important!
• If you are installing this product for someone else, remember to leave the manual or a copy of it
with the end user.
Warning:
• The various components should be dismantled by an authorised technician only.
• The camera uses precision electronics. Do not move the camera motor by hand.
Safety precautions:
• To operate this system in complete safety, it is essential that installers, users and technicians
follow all the safety procedures described in this manual.
• Specic warnings and warning symbols are given for components where necessary.
2. Contents of the kit
1. Camera
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2. Wall plugs for wall-
mounting the base (x4)
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3. Screws for
wall-mounting the
base (x4)
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4. Double-sided adhesive
to be inserted between
the base and the wall if
the wall is uneven
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5. Spanner for
unscrewing the camera
from its base
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6. 32 GB SD card
(pre-inserted in the
camera)
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3.Overview

WelcomeEye View / V1 3
This camera is designed to provide security and an external monitoring point for users of the Philips
WelcomeEye application and ecosystem. Whether you are absent or simply operating it remotely,
it enables you to control, dissuade and reassure, whatever the circumstances, light or weather
conditions.
For eective usage, please carefully read this instruction manual.
4. Detailed description
Microphone
Infrared light for
night vision
Infrared
motion detector
2K lens (2560x1440px) with
130° viewing angle
Base for wall-
mounting
MicroSD card slot and
reset button
Brightness sensor
Motor shaft
Ventilation
Speaker grid
and 105 dB alarm
Safety screw to
separate the camera
from its base
5. Installing the camera

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Importantnotesandadvice:
• Warning: For obvious safety reasons, all connections must be made with the power
disconnected (protection circuit breaker in the OFF position).
• Before installation, you are advised to check that your WiFi network signal is accessible and of
sucient quality in the place where you wish to install your camera.
• If you are testing the camera before installation, we recommend that you switch o the motion
and gure detection function to prevent the camera motor from moving when you install it in its
nal location (the camera has a battery backup).
• The installation and use of the camera must comply with current laws.
• The camera power supply is 100 - 240 V 50 Hz.
5.1. Installing the base
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1. Cut o the power supply (safety switch to the OFF position).
2. Using the tool provided, unscrew the screw under the base at the back of the camera.
Important: it is normal for the screw to retract when you unscrew it.
3. Remove the base from the camera.
4. On the wall, mark the location of the 4 holes for wall mounting and the position of the power
cable. The optimum height for installing the camera is between 2.20 and 2.40 metres.
5. Drill the holes. The screws and plugs supplied are suitable for solid material; you may need to
adapt the fastening to your particular substrate.
6. Screw the wall plate securely to the wall, passing the electrical cable through the centre. If the
wall surface is uneven, insert the sheet of foam supplied between the base and the wall.

WelcomeEye View / V1 5
5.2. Wiring
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7. The terminal block of the camera can be unclipped to make installation easier.
8. Connect your camera to the mains (L IN = 230 V phase / N IN = 230 V neutral / Earth must not be
connected) as shown. If you wish, you can connect a 230 V AC light (L OUT = 230 V phase / N OUT
= 230 V neutral) to your light in order to control it using your camera, its motion detection or the
Philips WelcomeEye application. The lighting power should not exceed 1000 W.
9. Once wiring is complete, reclip the terminal block to your camera.
10. Hang the top of your camera on the base on the wall.
11. Place the camera on the wall and then tighten the screw onto the base to secure the camera to
the wall.
12. You can now reconnect the power supply and continue setting up the camera.

WelcomeEye View / V1
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6. Setting up
6.1. Installation and linking
Note: the screenshots below are from the
Android version of the application. The iOS
version is identical.
Download the PhilipsWelcomeEye application
on your iPhone or Android smartphone.
WelcomeEyeforAndroid
WelcomeEyeforiOS
Then launch the application:
If you do not already have a Philips WelcomeEye
account, click on "Create an account".
Enter your full name, a valid email address
and the password of your choice and click on
"Create an account".
An automatic email is sent to your email
address for conrmation.
Enter the 6-digit code provided in the email to
continue, tick the box and then click on "Create
an account".
If the automatic email is not received after
one minute, check the junk mail folder in your
mailbox.

WelcomeEye View / V1 7
Once account creation is complete,
click on OK:
The list of products linked to an account
appears.
Click on the icon to continue.
Your Bluetooth must be activated.
If you have not already connected the camera
to your WiFi network, click "Mydeviceisnot
connected to the Internet at this time".
Select the WelcomeEye View camera from the
list of products compatible with the application:
At this point your camera should be powered
up and ready to be linked. If not, reset as
instructed (by pressing and holding the reset
button for 3 seconds until you hear a beep and
then a melody) and wait until the camera is
ready. The camera emits 2 sets of 5 beeps when
it is ready to proceed.
Then click on "Next” .

WelcomeEye View / V1
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Your smartphone will detect nearby devices
waiting to be congured. Detection only takes a
few seconds, so move closer to the camera if it is
not detected by the smartphone.
Tick your camera then click “Add".
Select the WiFi network that the camera will
use and manually enter the WiFi key for your
internet box or router. Click “Next”.
Your smartphone transmits the information
to the camera and the camera connects to
the Internet. The camera will play a melody
indicating that it has received the information
from your smartphone.
Important: If a password is entered incorrectly,
the camera will make an error noise and restart.
Please restart the conguration from the initial
step. It will not need to be reset.
The camera has been detected by your
smartphone on the Internet. Enter your name
of choice for the camera and click “Save”.

WelcomeEye View / V1 9
The camera's default login password must be
changed before the image can be displayed.
Enter a new 6 to 16-digit password and click
“Conrm”.
The application's home screen is displayed.
6.2.Conguringthecamera
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Add a new product (another Philips
camera or compatible Philips
videophone)
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Camera connection status
: online
: offline
3Internal battery charger
4Camera name
5If you have a Philips WelcomeEye video
phone, it will also appear on this page
6List of related products in the app
(current screen)
7Access to account and app options
8Access to event history
Click on the image to access the camera's live
image:
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1Return to previous screen
2Access to camera settings and options
3Mute/unmute the smartphone
microphone
4Motor control (shows left and right
movement arrows in the image)

WelcomeEye View / V1
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5Mute/unmute the camera microphone
6Take a photo and save it on your
smartphone
7Start recording live and save to
smartphone memory
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Light control (if a light has been
connected to the camera terminal
block)
9Integrated alarm control
Click on the icon at the top right of the
image to access all the camera options:
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1Back to the live image
2Personalised name of the camera
3Device UID and version, battery charge
4Details and formatting of the memory
card, reboot the camera
5Share the camera with other users
6Video quality
7Detection settings
8Settings for video recordings
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Lighting programming (provided that
an external light has been connected
to the rear of the camera)
10 Change the password and set the time
11 Delete the camera from your account
Click on to set your camera to the
correct time.
The time is displayed on the live image
and is also used to date recordings made
automatically by the camera:
Click on (Time sync) to copy the
time from your smartphone to your camera.

WelcomeEye View / V1 11
6.3. Detection alert
Your camera has two detection systems:
Motion detection in its eld of vision and
recognition of human gures. You can use both
independently or simultaneously.
Motion detection settings:
The motion detection settings can be accessed
by clicking on (Alarm settings) in
your camera settings. The camera looks for
moving areas in its eld of vision and triggers
the alert depending on their size.
The sensitivity of the detection is determined
by the minimum size of the moving area for the
alert to be triggered:
• If sensitivity is low, only signicant movements
within the camera’s eld of vision will trigger
an alert.
• If sensitivity is high, any motion, no matter
how small, will trigger an alert.
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1Movement detection activation
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Activation of the notification if
movement is detected (you are warned
on your smartphone)
3Detection sensitivity (see above)
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Light switches on if movement
is detected and a light has been
connected to the camera
5Alarm activation if movement is
detected
6Program activation ranges (see below)
7Record a video to the memory card if
movement is detected
You can activate motion detection manually
or automatically by programming times. If you
wish to activate automatically according to the
time of day, click on (Alarm set)
and then choose a day of the week:
You can dene up to 3 time slots with a start
and end time for the day, during which the
motion detection will be active.

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You can also check below if you want to apply
the same ranges to all or part of the other days
of the week. Click on "Save”to nish.
Settinghumangurerecognitionand
autotracking:
The human gure recognition settings and the
autotracking option can be accessed by clicking
on (Alarm settings) in your camera
settings. The camera searches its eld of vision
for the contours of moving areas, and triggers
the alert depending on their shape.
Detection sensitivity depends on the
resemblance to the gure of a human being for
an alert to be triggered:
• If sensitivity is low, only a shape very close to a
human gure will trigger the alert.
•If sensitivity is high, any shape that more or less
resembles a gure will trigger an alert.
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1Activation of human figure recognition
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Activation of the notification if a
human being is detected (you are
warned on your smartphone)
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Autotracking: the camera moves the
motor automatically to follow the
detected figure
4Detection sensitivity (see above)
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Light switches on if movement of a
human figure is detected and a light
has been connected to the camera
6Alarm activation if movement is
detected
7Program activation ranges (see below)
8Record a video to the memory card if
movement is detected
As with motion detection, you can activate
human gure recognition manually or
automatically by programming times. If you
wish to activate automatically according to the
time of day, click on (Alarm set)
and then choose a day of the week:

WelcomeEye View / V1 13
You can dene up to 3 time slots with a start
and end time for the day, during which the
motion detection will be active.
You can also check below if you want to apply
the same ranges to all or part of the other days
of the week. Click on "Save”to nish.
6.4. Conguration with voice
assistants
Your WelcomEye View camera is compatible
with Alexa and Google Assistant voice
assistants.
For example, you can display your camera's
image if your voice assistant has a screen, or
control the turning on and o of lights if you
have connected a light to your camera.
Alexa:Go to the Alexa application and install
the "Philips WelcomeEye" skill. Then enter the
email address of your WelcomeEye account and
its password.
GoogleAssistant:Go to the GoogleHome
application and add the "Philips WelcomeEye"
application in the "Set up a device"/"Works with
Google" section. Then enter the email address
of your WelcomeEye account and its password.
Then, if necessary, run a new device detection
on your voice assistant.
Two new devices will be detected corresponding
to both the camera and the light control (if a light
xture has been connected to the back of the
camera). Assign them a suitable name.

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7. Usage
7.1. Viewing and managing video
recordings
If you have congured video recordings
following a motion detection or specic times
have been set in the camera settings, the
recordings can be viewed remotely from your
application by clicking on (History) from the
application's main page:
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1Edit: brings up the options for selecting
and deleting videos if you wish
2Filters if you are looking for a specific
video
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Recorded video: the symbol
indicates that you have not yet viewed
the video
4Name of the camera, date and time
video was taken
5Type of detection that triggered the
recording
Click on a video to play it:
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1Download the video and save it to the
smartphone's memory
2Progress bar
3Mute/unmute
4Pause/resume playing
5Screenshot the current video and save
it to the smartphone’s memory
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Video being played with time of
recording.
You can select another video by
clicking on it

WelcomeEye View / V1 15
7.2.Viewingthelivefeed
Click on your camera image from the
application home screen:
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1Pinch the screen with two fingers to
zoom in on the image
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Mute/unmute the smartphone's
microphone: one click activates the
microphone, so you can speak into
the camera. A second click mutes the
microphone
3Motor control (shows left and right
movement arrows in the image)
4Mute/unmute the camera microphone
5Take a photo and save it on your
smartphone
6Start recording live and save to
smartphone memory
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Light control (if a light has been
connected to the camera terminal
block)
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Built-in alarm control: one click triggers
the camera's alarm, a second click turns
the alarm off. The icon shows you the
current status
These same controls are accessible if you switch
your smartphone to landscape mode:
7.3.Powercut
In the event of a power cut, the camera
switches instantly to the internal battery.
• The camera's battery life is approximately 4
hours.
• The light control is deactivated because the
power supply is no longer available
• If Internet access is still available, remote
viewing is still possible
• When the power supply is restored, the
camera automatically switches back to its
main power supply and charges the internal
battery until it is fully charged.

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8. Technical features
Compatiblewith Amazon Alexa - Google Home
Warranty 2 years
Powersupply 220-240 V AC / 50 Hz
Resolution 2k - 2560 x 1440 px
WiFiNetwork
2.4 GHz + 5 GHz 802.11 b/g/n/ac, Bluetooth, WiFi
compatible with routers and modems from all
European ISPs
Motordrive 110° horizontal axis with auto-tracking feature
Viewingangle 130°
Audio Two-way audio + 105 dBA alarm at 1 m
Output for lighting control Compatible with 230 VAC lighting up to 5 A
Infrarednightvision 20 m range
Operating temperature -20°C ~ 55°C
Usage Outdoor (IP66)
Single product features Dimensions: 135(h) x 60(l) x 160(d) mm
Weight: 1 kg
Standardandcertication CE, RoHS

WelcomeEye View / V1 17
9.FAQ-Commonproblemsandsolutions
Symptoms Possible causes Solutions
Ican’tinstalltheWelcomeEye
apponmyAndroiddevice
You have an out-of-date or
incompatible version of Android
on your device
Please contact the technical
support of your device's
manufacturer in order to obtain a
recent Android version.
Google Play checks all the key
components needed to run the
application properly. If your
equipment does not meet the
necessary criteria, the installation
will not completed.
Try the installation on a dierent
Android device.
Ican’tinstalltheWelcomeEye
app on my iPhone
The version of iOS on your device
is out of date.
Update the operating system on
your device.
The camera is not detected as
beingonlinewhenwanting
to connect it to a smartphone
Time exceeded after switching
on
Reset the camera and then
restart Bluetooth detection
The camera is indicated as
beingassociatedwithanother
accountduringstart-up.
The camera must be available in
order to be set up. If you wish to
share it with another user, the
process is dierent
Reset the camera using the
button in the microSD card slot.
If you would like to share the
camera with the owner of
another WelcomeEye account,
use the Share function in the
camera settings.
Cannot connect to camera
overlocalnetwork
Network/power supply issue Check your network and
electrical connections.
Network conguration problem
Check the network conguration
and check that your camera is
connected to the WiFi
The camera feed cannot be
accessedovertheinternet
Network conguration problem Check your device settings (box,
router)
Incorrect video settings Check the video settings and
reduce the quality if necessary
Poor quality or shaky image Incorrect video settings Check the video settings and
reduce the quality if necessary
Movementdetectionis
triggered unnecessarily
Unsuitable movement detection
settings
Reduce the sensitivity of
detection.
Position the camera.
Use gure detection rather than
movement detection.

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10.Technicalsupport-Warranty
This product is guaranteed for parts and labour in our workshops.
The warranty does not cover: consumables (batteries, etc.) and damage caused by misuse, improper
use, improper installation, external intervention, damage due to physical or electrical shocks,
dropping or atmospheric phenomena.
• Never cover the device
• Clean with a soft cloth only, no solvents. The warranty is void if parts have been dismantled.
Before cleaning, switch o the appliance and make sure that it does not trigger itself (deactivate
the autotracking function if it is active).
Warning: Do not use any carboxylic acid, alcohol, or similar chemicals on the product. In
addition to damaging your device, the fumes are also hazardous to your health and are explosive.
Do not use any tool that can conduct voltage (wire brush, sharp tool, etc.) for cleaning.
Thereceiptorinvoiceisproofofpurchasedate.
Contactsandopeninghoursofourtechnicalsupportcentresareavailableifnecessaryat www.
philips.com
11. Safety measures
Damage caused by failing to adhere to the manual nullies the warranty. We will not accept
liability for damage resulting from non-compliance! We will not accept liability for any harm to
goods or people caused by improper handling or failure to adhere to safety instructions.
This product was manufactured in total compliance with safety guidelines. In order to maintain
this status and provide for the best possible conditions of usage, the user must adhere to the safety
instructions and warnings in this manual.
This symbol indicates a risk of electrical shock or short-circuiting.
• Only use this product with electrical current in the following ranges: 100 - 240 Volts and 50 - 60
Hertz. Never attempt to use this device at a dierent voltage.
• Verify that all of the system's electrical connections are consistent with the usage instructions.
• In commercial establishments, be sure to adhere to accident prevention rules for electrical
installations.
• For schools, training equipment, workshops, etc., the presence of qualied personnel is needed to
monitor operation of the electronic devices.
• Adhere to the usage instructions for other devices connected to the system.
• Contact a person with experience if you are unsure about how to operate the system or about the
safety of devices.
• Never plug in or unplug electrical devices with wet hands.
• When installing this product, verify that the power wires are not at risk of being damaged.
• An easily accessible cut-o system (switch disconnector, circuit breaker, equivalent system) must
be integrated into the building’s wiring installation for the equipment connected to the power
grid.
• Keep a minimum distance around the device to guarantee sucient ventilation.
• Ventilation should not be blocked by covering the ventilation opening with an object such as a
newspaper, tablecloth or curtain, etc.
• No open ame source such as a burning candle must be placed on the device.
• Respect the product’s operating temperature.