
4. Service Modes
4.1 Service Modes
The Service Mode feature is split into following parts:
Service Alignment Mode(SAM).
Factory Mode.
Customer Service Mode (CSM).SAM and theFactory mode offer features, whichcan be used by the Service engineer to repair/align a TV set.
SAM and the Factory mode offer features,whichcan be used by the Service engineer to repair/align a TV set. Some features are:
Make alignments (e.g. White Tone), reset theerror buffer(SAM andFactory Mode).
Display information (“SAM” indication in upper rightcorner ofscreen, error buffer, softwareversion, operating hours,options and option codes,
sub menus).
The CSM is a ServiceMode thatcan beenabled by theconsumer.TheCSM displays diagnosis information, which thecustomer can forward to the
dealer or call centre. InCSM mode,“CSM”, is displayed in the top rightcorner of thescreen.The information provided in CSM and the purpose of
CSM is to:
Increase the home repair hitrate.
Decrease the number of nuisancecalls.
Solved customers’ problem without homevisit.
Note: For thenew modelrange, anewremotecontrol(RC) is usedwith some renamed buttons. This has animpact on the activation ofthe Service
modes.For instance the old “MENU” button is nowcalled “HOME” (or is indicated by a “house” icon).
4.2 Service Alignment Mode (SAM)
Purpose
To modify theNVM.
To display/clear theerror code buffer.
To perform alignments.
Specifications
Operation hours counter (maximum five digits displayed).
Softwareversion, error codes, and optionsettings display.
Error buffer clearing.
Option settings.
Software alignments (White Tone).
NVM Editor.
Set screen mode tofull screen (all content is visible).
How to Activate SAM
To activate SAM, use one of the following methods:
Press the following key sequence on the remotecontrol transmitter:“062596”, directly followed by the“INFO/OK” button. Do not allow the
display to time out between entries while keying thesequence.
Or via ComPair.
After entering SAM, the following items are displayed,
with “SAM” in the upper right corner of thescreen to indicate that the television is in Service Alignment Mode.
HowtoNavigate
In the SAM menu, select menu items with the UP/DOWNkeys on the remote control transmitter.Theselected item will be indicated. When not
all menu items fit on the screen, use theUP/DOWN keys to display the next/previous menu items.