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Get Support
1.1
Identify and Register your TV
Identify your TV - TV model number and
serial number
You might be asked to provide the TV
product model number and serial number.
Find these numbers on the packaging label
or on the type label on the back or bottom
of the TV.
Register your TV
Register your TV and enjoy a range of
benefits including full support (including
downloads), privileged access to information
about new products, exclusive offers and
discounts, the chance to win prizes and even
participate in special surveys about new
releases.
Go to www.philips.com/TVsupport
1.2
TV Help and User Manual
Settings > Help
You can use Help function to diagnose and
get more information about your TV.
• How to - You can see instructions on how
to install channels, sort channels, update TV
software, connect external devices and use
Smart functions on your TV.
• Check the TV - You can check if the
picture, sound, Ambilight* are working fine
during playing a short video clip.
• Check the network - Check the network
connection.
• Update software - Check available
software updates.
• User manual - Read the user manual for
TV information.
• Troubleshooting - Find a solution for
frequent ask questions.
• Factory settings - Reset all settings to
factory settings.
• Reinstall TV - Reinstall and redo the
complete TV installation.
• Contact info - Show the telephone
number or web address for your country or
region.
* Ambilight setting is only for models which
support Ambilight function.
1.3
On-line Help and User
Manual
To solve any Philips TV related problem, you
can consult our online support. You can
select your language and enter your product
model number.
Go to www.philips.com/TVsupport.
On the support site you can find your
country's telephone number to contact us as
well as answers to frequently asked
questions (FAQs). In some countries, you
can chat with one of our collaborators and
ask your question directly or send a question
by email.
You can download new TV software or the
manual to read on your computer.
For more TV troubleshooting and frequently
asked questions (FAQs)...
Go
to http://philips-tvconsumercare.kxondema
nd.com/portal/en/ModelSelect
TV Help on your tablet, smartphone or
computer
To carry out extended sequences of
instructions more easily, you can download
the TV Help in PDF format to read on your
smartphone, tablet or
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