PhoneWatch Smart Alarm User manual

User Manual
Smart Alarm system

If you have any questions, please visit
the customer service section of the
PhoneWatch App or:
www.phonewatch.ie/customer-support
Remember to always activate your alarm!
2 PhoneWatch
Easy-to-use alarm system
Here is some useful information about the most important functions
of your alarm system.
Activate Full Arm mode (activates the entire alarm system)
Press and hold the button for 2 seconds on the remote control (if tted) to quick arm
the full alarm.
Activate Part Arm mode (activates part of the alarm system*)
Press and hold the button for 2 seconds on the remote control (if fitted) to quick arm
part ofthe alarm.
Deactivate the alarm system
Enter your personal code or place the keytag over the keytag reader symbol
on the keypad.
Press and hold the button for 2 seconds on the remote control to deactivate.
*The PhoneWatch Security Advisor will program the alarm according to your preferences.
EASY-TO-USE ALARM SYSTEM 3
Customer number Installation number
Welcome to PhoneWatch
This user guide will support you in the set-up and daily use of
your new alarm system and contains useful tips and trouble-
shooting advice.
When part arm is active, the part arm button on the keypad will blink once every 10
seconds, to indicate that the system is active.

Images from the camera motion detector
Here is how the images from your cameras will be used:
•Images will only be transferred to our Alarm Receiving Centre in the event of an
alarm activation.
•The images will only be used to evaluate and determine the cause of an alarm
activation.
•Only our Alarm Operators and Gardaí (if necessary) will have access to the images
received.
IMAGES FROM THE CAMERA MOTION DETECTOR 54 CONTENTS
Contents
Signal lights on the keypad 7
How to use the alarm system 8–10
Activate using the keypad 8
Activate using the remote control 9
Deactivate using the keypad 10
Deactivate using the remote control 10
Siren and sound 10
SOS function 11
Portable voice unit 11
Information about the most common alarm components 12–13
Smart solutions 14
Maintenance and advice 15
How to use the keypad 6
Images from the camera motion detector 5
The camera motion detectors (infrared motion detectors with photo camera functionality) will take photos during an active alarm event.
Depending on the conguration of the cameras, they may also take photos when the alarm system is disarmed. The photos taken when disarmed
are not saved unless there is a sabotage-attempt or if the alarm is subsequently triggered, meaning that if the system is properly disarmed then
the photos are not saved. Furthermore, the camera motion detectors will take photos if the smoke detectors detect smoke, in order for our Alarm
Receiving Centre to verify if there is an emergency situation.
You may take photos through the camera motion detectors in Sector Alarm App when the alarm system is fully armed. Those pictures will not be
available to our Alarm Receiving Centre.
For video cameras, the customer controls the access to the video recordings and real time video, and the Alarm Receiving Centre will only have
access to such recording and real-time video during an active alarm event and only if the customer has explicitly consented in the app to share
access to video material with the Alarm Receiving Centre.

How to use the keypad
The keypad is used to activate or deactivate the alarm system by
means of a PIN code or keytag. The keypad is equipped with
a keytag reader at the bottom.
Signal light 1
Alarm triggered
Signal light 2
System error
Signal light 3
Tamper alarm
Keytag reader
SOS-functionSOS-function
Activating
Full Arm mode
Activating
Part Arm mode
Signal lights on the keypad
There are four signal lights on the front of the keypad.
These indicate the current status of the alarm system.
Signal light 1 – alarm triggered
On: The alarm system has been triggered.
Flashing: There is an alarm in the alarm system’s memory which needs to be reset.
O: The system has no alarms.
Signal light 2 – system error
On: System error. This could be due to a problem with the battery or the
power supply. After too many failed PIN code or keytag attempts, the light will be on
and the keypad will be locked for 5 minutes. If the light persists, contact customer
service for assistance.
O: The system is free of errors.
Signal light 3 – tamper alarm
On: A tamper alarm has been triggered in the system. This could be due to failure or
tamper. After too many failed PIN code or keytag attempts, the light will be on and
the keypad will be locked for 30 minutes. If the light persists, contact customer service
for assistance.
O: The system is free of tamper alarms.
Signal light 4 – door/window open
On: Door/window is open when arming/part-arming the alarm.
O: No door/window is open.
Resetting
You can reset the alarm system by entering your PIN code or using your keytag. If there are
various alarms triggered in the system memory, you will need to repeat this process until
LED lights 1, 2, 3 and 4 are all switched o.
SIGNAL LIGHTS ON THE KEYPAD 76 HOW TO USE THE KEYPAD
Signal light 4
Door/window open

8 HOW TO USE THE ALARM SYSTEM
How to use the alarm system
The alarm system is easy and convenient to operate using the
keypad, remote control or keytag.
Activate using the keypad
Full Arm mode (activates the entire alarm system)
Close all of the exterior doors and windows before activating the alarm.
Push the button. A beep will sound and the button will light up.
Enter your 4-6 digit code to arm the alarm.
In the case of a system error, a warning signal will be emitted. You should x the
system error and then try to activate the alarm again. Refer to page 7 to identify
the error.
Part Arm mode (activates part of the alarm system*)
Close all of the exterior doors and windows before activating the alarm.
Push the button. A beep will sound and the button will light up.
Enter your 4-6 digit code to arm part of the alarm.
When part arm is active, the part arm button will blink once every 10 seconds to
indicate that the system is active.
In the case of a system error, a warning signal will be emitted. You should fix the
system error and then try to activate the alarm again. Refer to page 7 to identify
the error.
Check status
To check the status of the alarm system, press any numeric button and the button
conrming the current activation status will light up for 2 seconds.
*Part Arm mode is programmed according to your needs. The PhoneWatch Security Advisor will
program the alarm according to your preferences.
Activate using the remote control
Keep in mind that the remote control activates and deactivates the system without a PIN code or
keytag. You should therefore keep it in a safe place so that only authorized people have access
to it.
Full Arm mode (activates the entire alarm system)
Close all of the exterior doors and windows before activating the system.
Press and hold the button for 2 seconds on the remote control to quick arm the alarm.
All the button lights will blink to conrm the action and the selected button light will light up for
2 seconds.
Part Arm mode (activates part of the alarm system*)
Close all of the exterior doors and windows before activating the system.
Press and hold the button for 2 seconds on the remote control to quick arm part of
the alarm.
All the button lights will blink to conrm the action and the selected button light will light up for 2
seconds.
Check status
To check the status of the alarm, press and hold the button for 2 seconds and the
button conrming the current activation status will light up for 2 seconds.
*The PhoneWatch Security Advisor will program the alarm according to your preferences.
SOS-function
Activating Full Arm mode
Deactivation button
Activating Part Arm mode
Status button
HOW TO USE THE ALARM SYSTEM 9

PhoneWatch – DOMONIAL USER INSTRUCTIONS 4
Deactivate using the keypad
The entire system will be deactivated, regardless as to whether it was in Full Arm mode or
Part Arm mode.
Enter your PIN code or use the keytag over the keytag reader.
The full arm button light will be switched o to indicate the alarm has been disarmed
from full arm mode.
The part arm button light will be switched o to indicate the alarm has been disarmed
from part arm mode.
When somebody enters a property that is armed or partially armed, the system will generate a
count down sound to indicate that it is necessary to deactivate the alarm system before the count
down nishes, to avoid the alarm triggering.
Deactivate using the remote control
The entire system will be deactivated, regardless as to whether it was in Full Arm mode or
Part Arm mode.
Press and hold the button for 2 seconds to deactivate.
All the button lights will blink to conrm the action and the selected button light
will light up for 2 seconds.
When somebody enters a property that is armed or partially armed, the system will generate a
count down sound to indicate that it is necessary to deactivate the alarm system before the count
down nishes, to avoid the alarm triggering.
Siren and sound
When the alarm is triggered, the siren will sound. The sound will be generated from the optical
smoke detectors, keypad and indoor sirens (if tted).
You will have two dierent sounds depending on the type of alarm.
If the sound is constant, there has been a burglar alarm or a panic alarm
If the sound is pulsing, the system has detected smoke
SOS function
The SOS function gives you greater personal security. In an emergency, you can push the SOS
buttons on the keypad or remote control and we will respond in seconds sending the help you
need.
Activate using the keypad
Push and hold the two bottom buttons on the keypad at the same time
for 2 seconds.
The siren will sound immediately and switch o after the alarm has been deactivated.
Activate using the remote control
Push the two upper buttons on the remote control at the same time
for a minimum of 2 seconds.
The siren will sound immediately and switch o after the alarm has been deactivated.
10 HOW TO USE THE ALARM SYSTEM
Portable voice unit
The portable, two-way voice unit (if tted) allows our Alarm Receiving Centre to contact you if
(and only if) your alarm is activated. In the event of an emergency, you can take it down from
the wall and carry it with you while you get to safety - our Alarm Operator will be with you
every step of the way.
HOW TO USE THE ALARM SYSTEM 11

Information about the most
common alarm components
Here, you will nd descriptions of our most common alarm system components.
You can nd more information about other components on our website.
INFORMATION ABOUT THE MOST COMMON ALARM COMPONENTS 13
Camera motion detector
Detects movement with infrared sensor (even at night)
and in the case of an alarm takes and sends photos to
the Alarm Receiving Centre for verication.
Security gateway
The central hub of the security system connecting
all the components to the PhoneWatch secure cloud
service with protected triple connection using 4G, WiFi
and Ethernet. Supports Zibgee for selected smarthome
devices. The only mains powered component of the
alarm system and backed up with emergency battery.
Keypad
Keypad arms and disarms the alarm system and can be
used to trigger an SOS. Acts also as a siren in case of an
alarm. Each user has their own PIN code or keytag.
Keytags
Works as a secure access key. Simply touch the Phone-
Watch logo on the keypad to arm and disarm the alarm
system.
Contact and shock detector
Detects if door or window is opened or closed. Also
detects attempts to break the door or window by
sensing the shock and vibration before the intruder can
get in.
Water leakage detector
Water leaks can cause signicant damage to your
home. This detector identies problems early so we
can take action fast and minimize the damage.
12 INFORMATION ABOUT THE MOST COMMON ALARM COMPONENTS
Optical smoke detector
Accurate detection of even the smallest amounts of
smoke. Always on and always monitored, even when
the alarm system is disarmed. Acts as an additional
siren for your alarm system. We can verify re visually
from images on your cameras and call the re
department.
Smart plug
Control your lights and domestic appliances from
your phone. Set your system to automatically turn o
appliances (such as hair straighteners or the iron)
when the alarm system is armed.
Remote control
Quickly arm or disarm the alarm system or trigger
SOS from anywhere in the home. You can also
easily check the current status of the alarm system.
Portable voice unit
Two-way voice unit with hands- free audio. Alarm
Receiving Centre can always reach your home to verify
the emergency and to assist you and your family. The
voice unit is portable at home so you can take it with
you during an emergency while we help you get to
safety.

Smart solutions
Bring all the convenience and control of smart home functionality to your home. Give your
children key-free access, let visitors in remotely and turn lamps and other electrical appliances on
and o. Most of our components allow you to check the temperature in the room. Everything can
be managed with your PhoneWatch App. Our system is Zigbee compliant so you can add more
smart functionality to your home as your needs change.
PhoneWatch App and Web
You can also control your alarm system and get important information about your system
and your home with PhoneWatch App available on Google Play store and Apple App store or
alternatively using our web application Mypages.phonewatch.ie.
MAINTENANCE AND ADVICE 15
Maintenance and advice
In order to ensure that your alarm system is working properly:
•The system is remotely supervised by PhoneWatch 24/7/365.
• PhoneWatch recommends that you perform a local system test every third month.
Please contact PhoneWatch customer service for further information on how to perform
a local system test.
•Ensure that none of the components have been damaged and are free from dirt, dust,
cobwebs etc.
•Clean the keypad with a dry cloth.
•If you are carrying out renovations or moving furniture, make sure that you do not block
or cover the components or the components’ line of sight.
•If you are painting, wallpapering or sanding it may be necessary to temporarily remove
part of the alarm system to prevent damage or false activations. Please contact Phone-
Watch customer service before you do this.
The alarm systems siren(s) are designed to wake a person sleeping heavily,
and to deter/disturb intruders. Prolonged exposure to the siren for long periods
of time should be avoided. In the event that the system is accidently activated
while you are on the premises please ensure you turn the alarm o (see page
10), if unable to do so please leave the premises. When testing the system we
recommend that you protect your ears.
14 SMART SOLUTIONS

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