PIONEER DJ DDJ-RZX User manual

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For DDJ-RZX users:
Please perform the steps below if information, enlargedwaveformand video are not shown on the
display.
It’s been reported that an enlarged waveform, video and other information are not shown on the DDJ-RZX display.
Theproblem can be solved bythe following the steps below.
Case 1. “MIDI CONTROL” is shown on the deck display section and an enlarged waveform, video and other
information are not shown.
Followthestepsbelow to check DDJ-RZX, rekordbox, and computersettings.
Step 1 Check DDJ-RZX settings
a. Connecta DDJ-RZXand your computerandturn on thepoweroftheDDJ-RZX.
b. Check the color of the [HOTCUE]mode button on theDDJ-RZX when launchingrekordbox.
・If it iswhite, the DDJ-RZX is workingproperly.
・If it is blue,check theDDJ-RZX settings following the stepsinpage 3, “1. DDJ-RZX settings”.
Step 2 Check rekordbox settings
If the step1 does notwork, go to ”2. rekordbox settings”in page 3.
Step 3 Check WindowsFirewall settings（For Windows only）
If eithertheStep 1 or Step2does not work,go to ”3. Windows Firewall settings”in page5.
Step 4 Make sure the driversoftware is installed properly.
If eithertheStep 1, Step 2 or Step 3 does notwork,goto ”4. Making sure the driver software is installed properly”in
page 7.

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Case 2 Information is shown on deck display, but theenlargedwaveformis not shownon the mixer display.
Step 1 Check rekordbox settings
Whenonlytheinformationisshownthere,theDDJ-RZXandWindowsFirewall(ForWindowsusersonly)settingsareproperly
set and thedriversoftwareis properlyinstalled.Go to ”2. rekordbox settings”inpage 3,to check therekordboxsettings.

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1. DDJ-RZX settings
Turn on thepowerof theDDJ-RZX. Thenfollowtheinstructions below toselect[AUTO] for [MIDIMODE].
a. Press the [WAKE UP(UTILITY)] buttonfor over 1second.
・Theutilitiesscreenappearsonadisplayof this unit.
b. Turn the rotaryselector to select [MIDIMODE]antpushit.
c. Turn the rotaryselector toselect [AUTO] and pushit.
・AUTO: Operation automatically changes dependingonwhetherornotrekordbox is running.
・GENERAL:Regardlessof whether or notrekordbox isrunning, this unitforcefullyoperatesasa general MIDIcontroller.
2. rekordbox settings
2.1 Activate rekordbox video
After launching rekordbox, open [Preferences] → [License].
If rekordbox video is not activated, please activate it using the rekordbox video license key bundled with your DDJ-RZX. For
instructions, pleaseseetherekordbox Operating Instructions.
When using the video function, open [Preferences] → [Video] and make sure [Enable Video Function] is ticked.

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2.2 Drawing rate setting
After launching rekordbox, open [Preferences] → [View] → [Waveform] to check [Waveform Drawing Rate].
Be sure to select [MediumSpeed] or [High Speed]. If [Low Speed] is selected,you will have the issues below.
・Enlarged waveform is notshownonthe DDJ-RZXmixer section display.
・Playback timeisnotdisplayedonthe[TRACKINFO] in thedeck sectiondisplay.
2.3 Reboot the DDJ-RZX andrekordbox
If youchanged the [Waveform Drawing Rate]setting, makesure to reboot the DDJ-RZXand rekordboxasfollows.
a. Close rekordboxandturn off thepowerof theDDJ-RZX.
b. Relaunchrekordbox.
c. Turn on thepowerof theDDJ-RZX.

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3. WindowsFirewall settings (Windows only）
3.1 Launch “Windows Firewall”.
Launch [Windows Firewall] andfollowtheproceduresbelow.
・ForWindows 10 /8.1
[Start] → [WindowsSystem] → [Control Panel] → [Windows Firewall]
・ForWindows 7
[Start] → [Control Panel]→[WindowsFirewall]
3.2 Open the “Windows Firewall with Advanced settings”.
a. Click “Advanced settings” after the “Windows Firewall” window is displayed.
b. Click “Inbound Rules” whenthe “Windows Firewall with Advanced Security” window is displayed.
c. In the “Inbound Rules” pane shown at the center, if you find “rekordbox program file” without a green tick mark, right-
click ”rekordbox program file” and click “Properties”.

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d. Click “General” tab in the “rekordbox program file Properties”.
e. If “Allow the connection” is not selected, select “Allow the connection” and click “OK”.
f. If multiple “rekordbox program files” are untickedin the “Inbound Rules” pane, repeat the procedures from c.to e. for all
the files to allow theconnection.

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4. Making sure thedriver software is installedproperly
4.1 For Windows users
4.1.1 Make sure the driver software is installed.
Followtheinstructions below to makesure theDDJ-RZX driverisinstalled.
・ForWindows 10 /8.1
[Start] → [Windows System] → [Control Panel] → [Programs and Features]
・ForWindows 7
[Start]] → [Control Panel] → [Programs and Features]
a. Check installed programsto see if thefollowingprogram is on the list.
b. If not,install the driver softwarefollowing thesteps in page 11,”5. Driver software installation”.
4.1.2 Make sure the driversoftware works properly
If the DDJ-RZXdriversoftware is installed,followtheinstructionsbelowtomakesurethat it works properly.
a. ConnecttheDDJ-RZX and your computer andturn on the power of theDDJ-RZX.
b. Followtheinstructions below tolaunch the [DeviceManager].
・ForWindows 10 /8.1
[Start] → [Windows System] → [Control Panel] → [DeviceManager]
・ForWindows 7
[Start]]→ [Control Panel] → [Device Manager]
c. Click [Network adapters].
d. If [DDJ-RZX] is shown as below, thedriver softwareworks properly.
If not, go to ”4.1.2.1 If [Other devices] is shown in the [Device Manager]”and “4.1.2.2 Check the connection of DDJ-
RZX”shown below.
4.1.2.1 If [Other devices] is shown in the [Device Manager]
a. When awarningicon is shown in[Other devices],thedriversoftware is notproperly installed.
Reinstall thedriversoftware following thesteps in page 13 “6. Driver software re-installation”.

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4.1.2.2 Check the connection of the DDJ-RZX
Open [Device Manager] → [Network adapters]. If [DDJ-RZX] is not shown, follow the instructions below to make sure [DDJ-
RZX] is shown in the [Network adapters].
a. DisconnecttheDDJ-RZX from yourcomputer and then reconnect them.
b. Tryadifferent USB port on the computerto connect theDDJ-RZX.
c. Change USB cables andconnect them again.
4.2 ForMacusers
4.2.1 Make sure the driver software is installed.
Followtheinstructions below to makesuretheDDJ-RZX driver isinstalled.
a. Open [System Preferences] → [Sound].
b. Check if[DDJ-RZX] is shown in [Output]and [Input].
If not,install the driver softwarefollowingthesteps in page 11 ”5. Driver software installation”.

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4.2.2 Make sure the driver softwareworks properly
If theDDJ-RZX driversoftwareisinstalled,makesure that it worksproperly.
a. ConnecttheDDJ-RZX with your computer.
b. Open [System Preferences] → [Network].
c. If [DDJ-RZXUSBLAN]isdisplayedintheleft column asbelow,thedriversoftware works properly.
・If [DDJ-RZX USBLAN]isnot shown, follow the steps in ”4.2.2.1 In case “DDJ-RZX USBLAN” is not shown”.
・If[NotConnected]isdisplayedeventhough[DDJ-RZXUSBLAN]isshownintheabovewindow,followthestepsin”4.2.2.2
Check the connection of the DDJ-RZX”.

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4.2.2.1 In case “DDJ-RZX USBLAN” is not displayed
If [DDJ-RZXUSBLAN]isnot displayed,follow theinstructions belowto add[DDJ-RZXUSBLAN].
a. Click [+] at theleftbottom of the column.
b. Select[DDJ-RZXUSBLAN]forInterface.
c. Click [Create].
d. Click [Apply].
4.2.2.2 Check the connection of the DDJ-RZX
If [NotConnected]is displayed even though [DDJ-RZX USBLAN] is shown, follow the instructions below to make sure [DDJ-
RZX]is [Connected].
a. DisconnecttheDDJ-RZX from yourcomputer and then reconnect them.
b. Tryadifferent USB port on the computerto connecttheDDJ-RZX.
c. Change USB cables andconnect them again.
b.
c.
a.
d.

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5 Driver software installation
5.1 Obtaining the driver software
a. Launch awebbrowser on the computer and accessthePioneerDJ site below.
https://www.pioneerdj.com/
・Thepage content is subjectto change withoutnotice.
b. Click [Support].
c. Click [FIND SOFTWARE& FIRMWARE UPDATES].
d. Click [DDJ-RZX] in the [DJCONTROLLER]category.
・Click [Drivers] and download the latest driver software for eitherWindows or Mac from the downloadpage.
5.2 Installation procedure (Windows)
a. DisconnecttheDDJ-RZX from yourcomputer.
・Log onWindowsas an administrator before installation.
・Quitanyother programsrunning on the computer.
b. Double-click thefile forWindows (DDJ-RZX_X.X.X.exe)downloaded in “5.1 Obtaining thedriver software”.
・Thedriversoftware installation screenappears.
c. Proceed with installationfollowing theinstructions on thescreen.
・If [Windows Security] appears on the screen while the installation is in progress, click [Install] and continue with the
installation.
・Thebelowmessage appears whentheprogram is complete. Click [Finish].
・When [Program CompatibilityAssistant]dialog is displayed afterinstallation, click [Thisprogram installed correctly].

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5.3 Installation procedure (Mac)
a. DisconnecttheDDJ-RZX from yourcomputer.
・Quitanyother programs runningon the computer.
b. Double-click thefile forMac(DDJ-RZX_M_X.X.X.dmg)downloaded in “5.1 Obtaining thedriver software”.
・Finderwill be launched and[DDJ-RZXAudioDriver.pkg] and [DDJ-RZXUninstaller.app]aredisplayed.
c. Double-click [DDJ-RZXAudioDriver.pkg].
・Thedriversoftware installation screenappears.
d. Proceed with installation following theinstructions on the screen.

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6 Driver software re-installation
6.1 Re-installation procedure(Windows)
a. DisconnecttheDDJ-RZX from yourcomputer.
b. Close rekordbox.
c. Followtheinstructions below to display alistof installedprograms.
・ForWindows 10 /8.1
[Start] → [Windows System] → [Control Panel] → [Programs and Features]
・ForWindows 7
[Start]] → [Control Panel] → [Programs and Features]
d. Select[DDJ-RZXDriver] from thelist anddouble-click it.
e. Proceed with uninstallationfollowing the instructions on the screen.
f. Relaunchthe computer.
g. Installthe driversoftware followingthesteps inpage11 “5. Driver software Installation”.
6.2 Re-installation procedure(Mac)
a. DisconnecttheDDJ-RZX from yourcomputer.
b. Close rekordbox.
c. Double-click thefile forMac(DDJ-RZX_M_X.X.X.dmg) downloaded in “5.1 Obtaining thedriver software”.
・Finderwill be launched and[DDJ-RZXAudioDriver.pkg] and [DDJ-RZXUninstaller.app]aredisplayed.
d. Double-click [DDJ-RZX Uninstaller.app].
・Uninstallation starts.
e. Whenthe uninstallationiscomplete, the computerwill be relaunched.
f. Installthe driversoftware followingthesteps inpage11 “5. Driver software Installation”.

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If it still doesnot work,please visitPioneerDJ support page and forums to check the similar casesor post it to seek a
solution.
＊SupportRelated Links
PioneerDJsupport(https://www.pioneerdj.com/en/support/)
Pioneer DJ Forum (https://forums.pioneerdj.com/hc/en-us)
- DJ products Forum (https://forums.pioneerdj.com/hc/en-us/community/topics)
- News (https://forums.pioneerdj.com/hc/en-us/categories/200396689)
- FAQ (http://faq.pioneerdj.com/)
- KnowledgeBase (https://forums.pioneerdj.com/hc/en-us/categories/200396699)
Pleasecreate an inquiry from the link below:
https://rekordbox.com/en/support/inquiry.php
＊Forrepair service, contact ourcustomersupport or yourstore of purchase.
https://www.pioneerdj.com/en/support/contact/
＊Youcan download QuickStart Guide andOperating Instructionsfrom:
https://www.pioneerdj.com/en/support/documents/
About Trademarks and Registered Trademarks
・“Pioneer DJ“ is a trademark of PIONEER CORPORATION, and is used under license.
・rekordbox is a trademark or registered trademark of Pioneer DJ Corporation.
・Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
・macOS, OS X and Finder are trademarks of Apple Inc., registered in the U.S. and other countries.
・The names of companies and products mentioned herein are trademarks or registered trademarks of their respective owners.
©2017 Pioneer DJ CORPORATION. All rights reserved.
PIONEER DJ CORPORATION
6F, Yokohama i-Mark Place, 4-4-5 Minatomirai, Nishi-ku, Yokohama, Kanagawa 220-0012 Japan