Plantronics CT14 User manual

Plantronics CT14™
User Guide

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Welcome
Thank you for selecting the CT14 DECT™Cordless Headset Telephone from
Plantronics. This guide contains instructions for setting up and using your
system. Please refer to the safety instructions on page 28 of this guide for
important product safety information prior to installation or use of the product.
Getting Assistance
The Plantronics Technical Assistance Center is ready to assist you. You
can find answers to frequently asked questions, ask a question using e-mail,
receive service over the Internet, or speak directly with a representative.
Visit www.plantronics.com/support or call 1-866-363-BLUE (2583).
Registering Your Product
Visit www.plantronics.com/productregistration to register your product online
so we can provide you with the best service and technical support.

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Contents
Getting Started
Package Contents...............................................................................................1
Components .......................................................................................................2
Installing the Dial Pad Battery ..............................................................................4
Wearing the Dial Pad with the Belt Clip................................................................5
Hooking up the Base...........................................................................................6
Charging the Dial Pad..........................................................................................6
Wearing the Headset...........................................................................................7
Placing, Receiving and Ending Calls ....................................................................8
Adjusting Volume and Muting Calls......................................................................8
Traveling Out-of-Range........................................................................................9
Settings
Language Setup..................................................................................................9
Time and Day Setup............................................................................................9
Ringer Tone Setting ...........................................................................................10
To Change the Ring Tone...................................................................................10
Ringer Volume Setup.........................................................................................10
Activating Auto Talk ...........................................................................................11
Activating Any Key Answer ................................................................................11
Activating the Key Touch Tone ...........................................................................11
Setting the Dial Mode ........................................................................................12
Tone Dialing Switch Over ...................................................................................12
Changing Dial Pad Banner.................................................................................12
Changing the Line Mode for Multiple Extensions................................................13
Resetting the Dial Pad .......................................................................................13
Re-registering the Dial Pad ................................................................................14
Calling Features
Muting the Ringer ..............................................................................................14
Placing a Call on Hold .......................................................................................14
Redialing a Number...........................................................................................14

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Deleting a Redial Record ...................................................................................15
Adjusting the Audio Tone ...................................................................................15
Locating the Dial Pad ........................................................................................15
Low Battery Alert...............................................................................................15
Phonebook
Creating Phonebook Entries ..............................................................................16
Entering Text from Dial Pad................................................................................17
Assigning Ring Tones ........................................................................................18
Viewing the Phonebook.....................................................................................18
Making Calls from the Phonebook.....................................................................19
Editing Phonebook Entries.................................................................................19
Deleting a Phonebook Entry ..............................................................................19
Deleting All Phonebook Entries..........................................................................19
Storing Caller ID or Redial Numbers...................................................................20
Chain Dialing from the Phonebook.....................................................................20
Subscription Services
Using Call Waiting..............................................................................................21
Using Caller ID...................................................................................................21
Viewing the Caller ID List ...........................................................................21
Deleting One or All Numbers from the Caller ID List ...................................22
Making a Call from a Caller ID Record .......................................................22
Adding or Deleting “1” in Caller ID Record .................................................22
Seven-digit Dialing.....................................................................................23
Accessing Your Voicemail Service......................................................................24
One-touch Voice Mail Access....................................................................24
Setting Voice Mail Signaling Tone...............................................................25
Resetting the Voice Message Indicator ......................................................25
Using Multiple CT14 Units Together ...............................................................26
Troubleshooting...............................................................................................26
Safety Instructions ..........................................................................................28
Limited Warranty .............................................................................................29
Regulatory Notices..........................................................................................30

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Package Contents
Dial PadBase
Battery Pack Battery Door
Convertible Headset
Telephone Cable
Belt Clip
AC Power Adapter User Guide
User Guide

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Base Components
1 Base antenna/headset holder
2 CHARGE indicator (LED)
3 PAGE key
4 DC power input
5 Telephone line jack
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5
Front View Back View
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3

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Dial Pad Components
1 Headset Jack
2 MESSAGE WAITING* indicator (LED)
3 TALK/FLASH key
4 PHONEBOOK/LEFT (Phonebook/left cursor) key
5 DOWN key
6 UP key
7 END key
8 CID/RIGHT (Caller ID*/right cursor) key
9 MENU/SEL (Menu/Select) key
10 INT’COM/CLEAR (Intercom/ Clear) key
11 VOICEMAIL*/MUTE key
12 PAUSE/REDIAL key
* For more information, see Subscription Services on page 21.
Top ViewFront View
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48
59
610
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1 Remove the belt clip
by pulling one side of the belt clip to release the tab from the hole.
2 Squeeze the latch on the battery compartment cover and lift the cover.
3 Connect the Battery Pack connector.
Do not force. Plastic connectors will fit in only one way.
4 Insert battery pack into the battery compartment.
5 Insert tabs of cover into slots and push down to securely close
the cover.
Installing the Dial Pad Battery
Black
Red
White

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Wearing the Dial Pad with the Belt Clip
1 Plug the headset cord into the 2.5mm jack on the top of the dial pad.
2Route the cord through the dial pad’s cable routing slot on the back of
the dial pad.
Attach the belt clip only after you have routed the cord.
3Insert the tabs on the sides of the belt clip into the holes on either side
of the dial pad.
Press the belt clip down until it clicks into place.
To remove the belt clip pull one side of the belt clip to release the tab
from the hole.
Cable route

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Hooking Up the Base
Charging the Dial Pad
1 Insert the dial pad into the charging cradle on the base.
Charge for 15–20 hours. The CHARGE indicator light will go on.
2 Once the dial pad is fully charged,
plug one end of the telephone cord into the base and plug the other
end into an active telephone outlet.
1 Connect the AC adapter power cord to the base and an active
AC outlet.
2 Route the power cord as shown in the illustration.
3 Raise the Base Antenna to a vertical position.
Back View

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Wearing the Headset
1 Place the headset on your head so the speaker covers your ear.
Adjust the tip of the microphone boom toward the corner of your mouth.
2 You can wear the headset on either ear.
3 The headset has two wearing options:
over-the-head or over-the-ear. The headset ships configured in the
over-the-ear wearing style.
See illustration below for directions to convert headset to over-the-head
wearing style.
1
2
3

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Placing, Receiving and Ending Calls
Placing Calls
Press and listen for the dial tone. Dial the number.
OR
Dial the number and then press .
Receiving Calls
1 Press
.
(If Any Key Answer is on, press any key on the dial pad.)
2 If dial pad is on base, pick up the dial pad and press
.
(If Auto Talk is on, the phone will answer when you pick up the dial pad
from the base.)
For information on setting up Any Key Answer or Auto Talk, see page 11.
Ending Calls
Press or return the dial pad to the base.
Adjusting Volume and Muting Calls
Adjusting Volume
You can adjust the headset listening volume while you are on a call using
or . You can choose from six volume levels.
Muting Calls
1 During a call, press .
Mute On appears briefly on the display
2 The mute icon will also appear in the display
and remain on the screen until muting is canceled.
3 To cancel muting, press again.
Mute Off appears briefly and the mute icon will disappear.

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Traveling Out-of-Range
Your CT14 has a range of up to 300 ft. from the charging base. If you travel out of
range while the dial pad is in standby, the dial pad will display Out Of Range, and
you will not be able to place/answer calls.
If you travel out of range while on a call, the dial pad will beep, display Out Of
Range, and then go to standby. The base will maintain the connection for
30 seconds after the dial pad goes out of range.
If you move the dial pad back within range of the base within 30 seconds, press
to pick up the call again.
Settings
Language Setup
Your dial pad supports three languages: English, French and Spanish. The default
language is English.
1 To select a different language, press .
2 Use or to select Handset Setup menu, then press .
3 Use or to select Handset Language submenu, then press .
4 Move the cursor to choose English, Français (French) or Español
(Spanish).
5 Press to confirm.
Time and Day Setup
1 To change the day or time shown in the display, press .
2 Move the cursor to Day & Time and press .
3 Use or to select the day of the week, and press .
4 Use the number keypad (0 through 9) to enter the hour and minutes.
5 Use or to select AM or PM, and press .
You will hear a confirmation tone.
NOTE With the phone in standby, the day of the
week does not appear on the dial pad display.

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Settings
Ringer Tone Setting
You may choose from three tones or four melodies for your phone’s primary
ring tone.
Tones Melodies
Flicker Fur Elise (Elise)
Clatter We Wish You A Merry Christmas (Merry-Xmas)
Wake Up Beethoven’s Symphony #9 (Beethoven9)
Home Sweet Home (Hm Swt Hm)
To Change the Ring Tone
1 Press .
2 Select the Handset Setup menu, and then the Ringer Tones submenu.
3 Move the cursor or to select a ring tone.
As each ring tone is highlighted, you will hear a sample (unless the dial pad
ringer volume is set to Off).
4 When you hear the tone you want to use,
press to confirm.
Ringer Volume Setup
You can choose from three ringer volume settings (Off, Low and High).
With the phone in standby, press or .
The display shows the current volume level
and the dial pad sounds the ringer at that level.
If ringer volume is set to Off, the bell icon will
appear on the screen next to the word Off while
in standby mode.
Use to make the ringer volume louder or use to make it softer or turn
it completely off. When you hear the ringer volume level you want to use, stop
pressing keys. The dial pad will use the new ringer volume starting with the next
incoming call.
NOTE For temporary ringer mute, see Muting the Ringer (Temporarily) on page 14.

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Settings
Activating Auto Talk
Auto Talk allows you to answer the phone simply
by picking up the dial pad from the base. You do
not have to press a button to answer the call.
1 Press .
2 Select the Handset Setup menu, and then the Auto Talk submenu.
3 Move the cursor or to select On or Off. Press to confirm.
Activating Any Key Answer
Any Key Answer allows you to answer the phone
by pressing any key on the dial pad.
1 Press .
2 Select the Handset Setup menu, and then the Any Key Answer
submenu.
3 Move the cursor to select On or Off. Press to confirm.
Activating the Key Touch Tone
Key Touch Tone is the tone your keypad makes
when keys are pressed. You can turn this tone
on or off.
1 Press .
2 Select the Handset Setup menu, and then the Key Touch Tone
submenu.
3 Move the cursor to select On or Off. Press to confirm.

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Settings
Setting Dial Mode
Your CT14 is set to tone dialing by default, but
you can change the dial mode to pulse dialing.
1 To change the dial mode, press .
2 Select the Global Setup menu, and then the Dial Mode submenu.
3 Move the cursor to select Tone or Pulse. Press to confirm.
Tone Dialing Switch Over
If your phone is set to pulse dialing, you can temporarily switch to tone dialing
after the call connects. This feature is useful when you need tone dialing to use
automated menu systems.
Make your call normally. Once your call connects, press on the dial pad. Any
digits you enter from then on will be sent with tone dialing. When this particular
call ends, the phone automatically returns to pulse dialing.
Changing Dial Pad Banner
The dial pad banner is what you see on the dial
pad screen when it is in standby. The default
banner is Handset #1.
1 To customize the dial pad banner, press .
2 Select the Handset Setup menu, and then the Banner submenu.
3 Enter the new banner name.
(See Entering Text from Your Dial Pad on page 17.)
4 Press to confirm.
NOTE The number will always appear on the banner as that is related to the multi-unit
functions. (See page 26 for details.)

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Settings
Changing the Line Mode for Multiple Extensions
Line mode refers to the method that telephones use to signal each other that an
extension is in use. Customer service may recommend changing the line mode if
you have any of the following problems:
Your phone keeps ringing after someone answers on an extension phone.
Your answering system doesn’t stop recording when you answer on an
extension phone.
Caller ID displays briefly and then clears.
1 Press .
2 Select the Global Setup menu, and then the Set Line Mode submenu.
3 If Instructed by Customer Service Press [select] appears. Press .
4 Move the cursor to select Type - A, Type - B or Off.
5 Press . You will hear a confirmation tone.
Resetting the Dial Pad
If you are having trouble with a particular dial pad or if you want to replace a dial
pad, first clear the registration information from the base and the dial pad.
1 Press and hold and for at least five seconds.
2 Select Base Unavailable.
3 Select the base which you want to de-register from, and press .
4 The phone will ask you to confirm the de-registration. Select Yes.
5 The dial pad deletes its own base information without contacting
the base.
If the dial pad was registered to only one base, it displays Dial pad not
registered-place dial pad on base to register. See your Owner’s Manual
for help. If the dial pad is still registered to another base, it searches for the
other base and then returns to standby.

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Settings
Re-registering the Dial Pad
After the dial pad is de-registered, you must re-register the dial pad before you
can use it.
1 Place the dial pad in the base cradle for several seconds.
2 When the dial pad has registered to the base, the LCD will display
Registration complete, then show the dial pad ID number.
If the display shows Registration failed, try the process again.
Calling Features
Muting the Ringer (Temporarily)
The dial pad must be off the base to mute the ringer.
1 While the phone is ringing, press or to mute the ringer
for this call.
2 The phone will ring again on the next call.
Placing a Call on Hold
1 During a call, press to place the caller on hold.
The display screen will read Line On Hold.
2 To return to the party on hold, press
.
The phone will return to the holding party.
NOTE Once five minutes has passed, the on hold party’s line will be disconnected.
Redialing a Number
You can quickly redial the last five numbers dialed on each dial pad.
1 With the phone in standby, press the to open the redial list.
2 Use and or to scroll through the redial list.
3 When you find the number you want to dial, press
.
NOTE You can also press before you open the
redial list. Find the phone number you want to dial, and then press .

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Calling Features
Deleting a Redial Record
1 With the phone in standby, press .
2 Use and to scroll through the redial list.
3 When you find the redial number you want to delete, press and
select Delete Entry.
4 When the phone asks you to confirm, select Yes.
Adjusting the Audio Tone
If you aren’t satisfied with the audio quality of your phone, you can adjust the
Audio Tone of the headset while on a call. Your phone gives you three audio tone
options: Low, Natural and High; the default setting is Natural Tone.
1 To adjust the audio tone while on a call, press .
2 Move the cursor to select Audio Tone, and then press .
3 Move the cursor to select desired option and then press
to confirm.
Locating the Dial Pad
1 To locate a misplaced dial pad, press PAGE on the base when the
phone is in standby.
2 The dial pad(s) connected to the paging base will beep for one minute,
and Paging appears on the dial pad display.
3 To cancel paging, press PAGE again or any key on the found dial pad.
Low Battery Alert
When Low Battery - Charge Handset appears
in the dial pad display and the phone is in standby,
none of the keys will operate.
If you are on a call, complete your conversation as quickly as possible, and return
the dial pad to the cradle. The battery pack needs to be charged when the empty
battery icon appears.

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Phonebook
The phonebook in the dial pad holds up to 70 names and numbers. When the
phonebook is full, the dial pad beeps and shows Memory Full on the display.
You will not be able to add any names and numbers in the dial pad phonebook
until you delete some of the existing ones.
Creating Phonebook Entries
1 With the phone in standby, press .
2 To create a new phonebook entry, press .
3 Select the Create New menu.
Edit Name appears.
4 Use the keypad to enter a name
for this entry.
The name can contain up to 16 characters.
(See Entering Text from Your Dial Pad on next page.)
5 Press when you are finished.
NOTE If you do not want to enter a name for this entry, your phone will store this entry
as No Name.
6 Enter the number for this entry (Edit Number).
Use the number keypad to enter the phone
number; the phone number can contain up
to 20 digits.
If you need the phone to pause between
digits when it’s dialing (for example, to
enter an extension or an access code), press to insert a two-second
pause. You will see a Pin the display. You can also use more than one pause
together if two seconds is not long enough. Each pause counts as one digit.
7 Press when you are finished.