Poly ATA 400 Series Quick reference guide

Poly ATA 400 Series for Microsoft Teams
SIP Gateway Deployment Guide
SUMMARY
This guide provides administrators with information about configuring, maintaining, and troubleshooting the
featured product.

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© Copyright February 2024, HP Development Company, L.P. The information contained herein is
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Table of contents
1 Before you begin 1
Audience, purpose, and required skills 1
Icons used in Poly documentation 1
2 Getting started 2
Compatible models and software 2
Poly ATA with Microsoft Teams SIP Gateway features 3
3 Deploying Poly ATA 400 series devices 4
Enroll Poly ATA devices in the Microsoft Teams admin center 4
Factory reset your Poly ATA device 4
Update the Poly ATA software 4
Enable web admin access 5
Configure the provisioning server URL 5
Confirm SIP registration 6
4 Provisioning Poly ATA 400 series devices 7
Pair Poly ATA to a user in the Microsoft Teams admin center 7
Sign in to Poly ATA in the Microsoft Teams admin center 7
Confirm the Poly ATA device status in the Microsoft Teams admin center 8
Sign out of Poly ATA in the Microsoft Teams admin center 8
5 Troubleshooting 9
Important notices 9
Enable SIP debug logs 9
Configure the syslog server 9
6 Getting help 10
HP Inc. addresses 10
Document information 10
v

Before you begin1
This document describes how to onboard the Poly ATA 400 series analog VoIP
adapter with Microsoft Teams SIP Gateway.
For more information on Poly ATA 400 series devices, refer to the following guides:
●Poly ATA 400 Series Administrator Guide
●Poly ATA 400 Series Parameter Reference Guide
●Poly ATA 400 Series Deployment Guide
●Poly ATA 400 Series Privacy Guide
Audience, purpose, and required skills
This guide provides information for Poly ATA 400 series devices with Microsoft
Teams SIP Gateway. Administrators and users can use this guide to configure Poly
settings available on the phone’s local interface.
Icons used in Poly documentation
This section describes the icons used in Poly documentation and what they mean.
WARNING! Indicates a hazardous situation that, if not avoided, could result in
serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in
minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-
related (for example, messages related to property damage). Warns the user that
failure to follow a procedure exactly as described could result in loss of data or in
damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important
points of the main text.
TIP: Provides helpful hints for completing a task.
Before you begin 1

Getting started2
Onboard your Poly ATA device to use Microsoft's service that pairs SIP endpoints
with their Microsoft Teams accounts. This enables Teams users to make and
receive Teams calls on their SIP endpoint.
Before you start, ensure that your network and devices meet the following
requirements:
●Poly ATA 400 series analog VoIP adapter with software version 4.0.1 (Build:
6480) or later
For more information on how to update Poly ATA 400 series devices, refer to
the Poly ATA 400 Series Administrator Guide.
●Microsoft Teams tenant enabled with Microsoft Teams SIP Gateway
For more information on preparing your network environment for Microsoft
Teams SIP Gateway, visit Configure SIP Gateway.
●Administrator access to the Microsoft Teams admin center
●Firewall ports enabled for the Microsoft Teams SIP Gateway service
Compatible models and software
The following table provides information on compatible Poly ATA models and
approved software versions.
Table 2-1 Compatible models and software
Product name SKU Item number Item description Approved
software
version
Poly ATA 400 NA 8F3H4AA#ABA Poly ATA 400
1FXS VP VoIP
Adptr SIP US
4.0.1 (Build:
6480)
Poly ATA 400 ANZ, EU, UK 8F3H4AA#AC3 Poly ATA 400
1FXS VP VoIP
Adptr SIP WW
4.0.1 (Build:
6480)
Poly ATA 402 NA 8F3H5AA#ABA Poly ATA 402
2FXS VP VoIP
Adptr SIP US
4.0.1 (Build:
6480)
Poly ATA 402 ANZ, EU, UK 8F3H5AA#AC3 Poly ATA 402
2FXS VP VoIP
Adptr SIP WW
4.0.1 (Build:
6480)
2 Chapter 2 Getting started

Poly ATA with Microsoft Teams SIP Gateway features
The following table outlines the supported features for Poly ATA 400 series
devices when deployed with Microsoft Teams SIP Gateway.
For information on the Poly ATA 400 series device features, refer to the relevant
sections in the Poly ATA 400 Series Administrator Guide.
Table 2-2 Poly ATA with Microsoft Teams SIP Gateway features
Feature Microsoft Teams SIP Gateway support
Sign-in Remote web sign-in using the Microsoft
Teams admin center
NOTE: There isn't a Sign in menu on Poly
ATA 400 series devices.
Calling functions:
●Incoming and outgoing calls
●Hold and resume
●Blind transfer and consultative transfer
●Call forward
●Do Not Disturb (DND)
●Microphone mute
Supported
Merge call and promote to conference Local conference only
Voicemail and Message Waiting Indicator
(MWI)
Supported
Presence Not applicable
Directory search Not applicable
Contacts and Favorites Not applicable
Calendar join Not supported (users must manually dial in
to audio conferences)
Boss-Admin Not supported
Hot desking Not supported
Push-to-talk (group paging) Not supported (use Poly group paging)
Advance conference controls Not supported
Response groups Not supported (you can receive calls for a
response group)
Better Together Not supported
Microsoft Teams failover Not supported
E911 support Partially supported via LLDP
CAP accounts Supported
Centralized management Poly Device Management Service for
Service Providers (PDMS-SP) and Microsoft
Teams admin center
Poly ATA with Microsoft Teams SIP Gateway features 3

Deploying Poly ATA 400 series devices3
Deploy Poly ATA 400 series devices with Microsoft Teams SIP Gateway using the
Microsoft Teams admin center and the phone’s system web interface.
Enroll Poly ATA devices in the Microsoft Teams admin center
Enroll Poly ATA devices in the Microsoft Teams admin center to register them.
IMPORTANT: Complete the procedure for each FXS port that you want to pair.
1. Log on to the Microsoft Teams admin center using the tenant administrator's
credentials.
2. Go to Teams devices > SIP devices > ... > Actions > Provision devices.
3. Under Waiting on activation, select Add.
4. On the Add MAC addresses or hardware IDs window, go to ID type >
Hardware ID (analog) and enter the hardware ID in the Enter hardware ID
field.
The hardware ID is composed of the MAC address of the Poly
ATA device and the FXS port number that you are pairing. For
example, 00-90-8F-49-28-78:001 represents a MAC address of
00-90-8F-49-28-78 and a port number of 001.
5. Select Save.
Factory reset your Poly ATA device
Before deploying your existing Poly ATA device with Microsoft Teams SIP Gateway,
reset the device to factory defaults. If you are deploying a new Poly ATA device, you
don’t need to factory reset the device.
1. In the system web interface, go to System Management > Device Update >
Reset Configuration.
2. Select Reset.
The device restarts.
Update the Poly ATA software
Update the Poly ATA software to a version that is certified for use with Microsoft
Teams SIP Gateway. The Poly ATA 400 series with software version 4.0.1 (Build:
6480) supports Microsoft Teams SIP Gateway.
1. Download the Poly ATA 400 series software from HP Support.
2. In the system web interface, go to System Management > Device Update.
4Chapter 3 Deploying Poly ATA 400 series devices

3. Select Choose File to choose the downloaded file, then select Update.
The device restarts.
4. After the device restarts, go to Status > System Status and confirm that the
correct software version is listed in the SoftwareVersion field.
Enable web admin access
By default, web access to your Poly ATA 400 series device is enabled. If web
access is disabled from other configuration sources, configure the following
settings to enable web access.
1. On the phone connected to the Poly ATA, dial ***.
2. Press 0 to enter other options.
3. Enter 30#.
4. Press 1 to enter a new value.
5. Enter 1# to enable web access.
6. Press 1 to save the configuration.
Configure the provisioning server URL
Configure the provisioning server URL in the system web interface.
1. In the system web interface, go to System Management > Auto Provisioning.
2. In the Default column under ITSP Provisioning, clear the check box for
ProvisioningOption, and select ConfigURL in the Value field.
3. In the Default column under ITSP Provisioning, clear the check box for
ConfigURL, and enter one of the following regional provisioning servers in
the Value field.
For North America, enter:
http://noam.ipp.sdg.teams.microsoft.com/${mac}.cfg
For Europe, the Middle East, and Africa, enter:
http://emea.ipp.sdg.teams.microsoft.com/${mac}.cfg
For Asia Pacific, enter:
http://apac.ipp.sdg.teams.microsoft.com/${mac}.cfg
4. Select Submit, and then select Reboot.
The device restarts several times as it prepares configurations for
registering with Microsoft Teams SIP Gateway.
Enable web admin access 5

Confirm SIP registration
Confirm that the device is SIP-registered with the onboarding account.
1. In the system web interface, go to Status > System Status > SPn Service
Status.
2. Ensure that Registered displays in the Value column for the Status parameter.
6 Chapter 3 Deploying Poly ATA 400 series devices

Provisioning Poly ATA 400 series devices4
Provision Poly ATA devices for Microsoft Teams SIP Gateway in the Microsoft
Teams admin center.
Pair Poly ATA to a user in the Microsoft Teams admin center
Pair an FXS port on your Poly ATA device to a Microsoft Teams user in the
Microsoft Teams admin center.
IMPORTANT: Complete the procedure for each FXS port that you want to pair.
1. Log on to the Microsoft Teams admin center using the tenant administrator's
credentials.
2. Select Teams devices > SIP devices > ... > Actions > Provision devices.
3. Under Waiting on activation, select the device that you want to pair, then
select Generate verification code. Make a note of the number.
4. Connect the phone to the FXS port on the Poly ATA device.
5. Lift the handset and dial the following: *55*<Teams Admin Center
verification code>.
6. Listen for the confirmation tone, then end the call.
The Poly ATA device pairs to your tenant.
Sign in to Poly ATA in the Microsoft Teams admin center
Sign in to your Poly ATA device using the Microsoft Teams admin center.
1. Log on to the Microsoft Teams admin center using the tenant administrator's
credentials.
2. Select Teams devices > SIP devices > ... > Actions > Provision devices.
3. Select the Waiting for sign in tab, select the MAC address of the Poly ATA
device you want to sign in, then select Sign in a user.
The Microsoft Teams admin center generates a web sign-in code for the
device with detailed steps about how to sign in. The code can take up to 1
minute to generate.
4. Follow the instructions on the screen to complete the sign-in process, using
the account that you want to assign to the FXS port on the Poly ATA device.
The device restarts.
Provisioning Poly ATA 400 series devices 7

Confirm the Poly ATA device status in the Microsoft Teams
admin center
Confirm the status of the Poly ATA device in the Microsoft Teams admin center.
Successful sign-in shows Healthy in the Health status column, and the signed-in
user's information displays in the SIP devices view.
1. Log on to the Microsoft Teams admin center using the tenant administrator's
credentials.
2. Go to Teams devices > SIP devices and confirm that the Poly ATA device
displays in the list of devices.
3. Select the endpoint display name, then select the Details tab to confirm that
the MAC address matches the hardware ID for the Poly ATA device.
Sign out of Poly ATA in the Microsoft Teams admin center
Sign out of your Poly ATA device in the Microsoft Teams admin center to unpair the
device.
1. Log on to the Microsoft Teams admin center using the tenant administrator's
credentials.
2. Go to Teams devices > SIP devices.
3. Select the Poly ATA device that you want to sign out from the list of devices.
4. Select ... > Actions > Sign out.
The device restarts.
8Chapter 4 Provisioning Poly ATA 400 series devices

Troubleshooting5
The following sections address issues you might encounter when deploying your
Poly ATA device with Microsoft Teams SIP Gateway.
Important notices
Note the following when troubleshooting onboarding and provisioning issues.
●Microsoft Teams admin center doesn’t automatically delete endpoints.
However, it does purge stale endpoints over time.
Enable SIP debug logs
Enable your Poly ATA device to log all SIP debug messages to extend SIP logging to
syslog, if enabled.
1. In the system web interface, go to Voice Services > SPx Service.
2. Under Debug Options, set X_SipDebugOption to Log All Messages or Log
All Except REGISTER Messages.
3. Select Submit.
Configure the syslog server
Configure your Poly ATA device to point to a syslog server with a specific port and
debug levels.
1. In the system web interface, go to System Management > Device Admin
2. In the Default column, clear the check box for Server, and enter the server
address in the Value field.
3. Optional: In the Default column, clear the check box for the relevant
Level<module> parameter and change the value as required.
4. Select Submit.
Troubleshooting 9

Getting help6
Poly is now a part of HP. The joining of Poly and HP paves the way for us to create
the hybrid work experiences of the future. Information about Poly products has
transitioned from the Poly Support site to the HP Support site.
The Poly Documentation Library is continuing to host the installation,
configuration/administration, and user guides for Poly products in HTML and PDF
format. In addition, the Poly Documentation Library provides Poly customers with
information about the transition of Poly content from Poly Support to HP Support.
The HP Community provides additional tips and solutions from other HP product
users.
HP Inc. addresses
HP US
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1501 Page Mill Road
Palo Alto 94304, U.S.A.
650-857-1501
HP Germany
HP Deutschland GmbH
HP HQ-TRE
71025 Boeblingen, Germany
HP UK
HP Inc UK Ltd
Regulatory Enquiries, Earley West
300 Thames Valley Park Drive
Reading, RG6 1PT
United Kingdom
Document information
Model ID: Poly ATA 400, Poly ATA 402
Document part number: 3725-49182-001
Last update: February 2024
Email us at documentation.f[email protected] with queries or suggestions related
to this document.
10 Chapter 6 Getting help