2-Wire 2701HGV-B User manual

PHONE LINES 1 & 2 DSL LINE
ETHERNET
RESET
POWER
2 3 41
Setup 10 MINUTES Power Up 15 MINUTES
Activate 20 MINUTES
Questions?
Connect the Dual-Port Phone Filter to your wall jack.
Note: Phone service is not required to setup your High Speed Internet.
Connect the green Data Cable from the port labeled ‘DSL/HPNA’ on the
Dual-Port Filter to the Phone Line port on the Gateway.
If you have a phone device that will share this jack, plug it into the port
labeled ‘PHONE’ on the Dual-Port Phone Filter.
Connect the yellow Ethernet cable from a Ethernet port on the Gateway to
the Ethernet port on your PC.
Connect one end of the Power Adapter to the Power port on the Gateway
and plug the other end into an electrical outlet. You should see a blinking,
then steady green Power light to indicate a successful power connection.
Turn on your PC and open an
Internet browser.
The AT&T Online Registration page
will appear automatically. If it does
not, enter https://lsreg.att.net into
your address bar. Continue with
online registration.
12
3
A
B
C
D
E
Phone Device
Computer
Electrical Outlet
Power Adapter
Ethernet Cable
Data Cable
Phone Port
Ethernet
Ports
Power Port
Dual-Port Phone Filter
Wall Jack
Phone Cable
Wireless Gateway 2701HGV-B – Back Panel
Phone Port
DSL/HPNA Port A
B
C
D
E
3600HGV
INTERNET
DSL
PHONE2
PHONE 1
WIRELESS
ETHERNET
SN: 210811000079 For Advanced Configuration: http://192.168.1.254
System Password: 1534418033
Mac Address: 00217C3C79F0
Wireless Network Key: 7656950547
Wall Jack
Phone Filter & Cable
Phone Device
Go Online
Go to http://support.att.com and log in using the account ID (email
address) you were given and the password you created at installation.
Your Gateway is now powering up. Wait up to 15 minutes for the
indicator lights for DSL and Internet to be solid green and the
Ethernet indicator light to be blinking green.
Important: During this time, do not unplug the Power Adapter
or green Data Cable. Unplugging the Gateway before Power
Up is finished can damage the Gateway.
If the DSL light does not turn solid green or continues to blink
after 20 minutes, repeat the Step 1 Setup process or try another
phone jack in your home.
Verify that you are installing your device after the Installation Date, which
is indicated in the AT&T U-verse Order Confirmation emailed to you earlier. Blinking green
Solid Green
Solid Green
While you are waiting...
Call Us
Call 1-800-ATT-2020 to reach an AT&T U-verse customer support
expert to get answers or add new features and services.
Go Wireless 10 MINUTES
4
You will need your Network Name (SSID) and
Wireless Network Key (WEP) to configure a
wireless device. This information is on the side
of your Gateway.
Wireless Network Setup
1. On your computer, go to your Network
Settings and refresh the network list.
2. Select the network name (SSID). The
network name (SSID) starts with “2WIRE”
followed by the last three digits of your
Gateway serial number. You may need to
scroll through the list to find your SSID.
3. Enter the 10-digit Wireless Network Key
(WEP).
4. You should now be wirelessly connected
to the Internet!
After registration you will be directed
to an online support tool at:
https://UverseActivation.att.com
for features configuration, such as
wireless networking, or continue to
Step 4 in this guide to Go Wireless.
Note: During the Power Up sequence the Power light
may turn red and then the device will reboot itself. This
is a normal part of this Power Up sequence.
Example Information
Data Port
To open your browser If
you are a PC User: Double
click on the Internet Explorer
icon to open your web
browser.
To open your browser If
you are a Mac User: Double
click on the Safari icon to
open your web browser.
Installing Phone Filters
While you are waiting for lights to come
on, install Single-Port Phone Filters on
wall jacks in your home that have phone
devices. Phone filters will prevent static on
your phone line. Phone filters must also
be installed on FAX machines, satellite
receivers, modems, and any other devices
connected to a phone jack.

Quick Guide
Many common Internet problems can be solved in three simple steps:
Rule Your U-verse
Having Trouble?
Specific Issues
Every time I try to browse to a Web page, I get a message
stating “Detecting Proxy Settings.”
Run the Internet Connection Wizard (located in Internet
Explorer under Tools > Internet Options > Connection Setup).
When prompted to enter proxy settings, don’t select anything.
There’s static on the Phone line.
Make sure there are Phone Filters properly installed on all
phone devices, digital video recorders, monitored alarm
systems, satellite systems, fax machines, cable systems, and
any other devices plugged into a phone jack.
I need additional Phone Filters.
You can purchase additional filters from the AT&T Store
at http://store.att.com or at most electronics and
computer stores.
I have a home security system, health alarm, or water
meter monitor.
You will need special installation assistance.
Call 1-877-ATT-2020 immediately to schedule an
appointment with a U-verse Service Technician.
Check out the Quick Guide
Now that you have successfully installed
AT&T U-verse, check out the Quick Guide
for more information about your Internet
email and security features.
Go online
For further installation assistance go to:
https://UverseActivation.att.com
To manage your U-verse account go to:
https://UverseCentral.att.com
1. Check your cables
Check all cables and cords to ensure they are connected properly and securely.
2. Power down, power up
Unplug the black Power Adapter from the back of the Gateway. Leave the
Gateway unplugged for 15 seconds and plug it back in.
3. Wait for blinking indicator lights
Wait two minutes, then retry what you want to do.
The Local Ethernet light on my Gateway is not lighting up.
Ensure you have a working Ethernet card installed. If your computer
doesn’t have an Ethernet card, you can get one at
http://store.att.com, or by calling 1-800-861-2974, or at most
computer and electronics stores.
The DSL and Internet lights on my Gateway are not solid green.
Check your connections and make sure that the green Data Cable
is connected to the DSL/HPNA port of the Dual-Port Phone Filter.
I can’t browse the Internet despite indications that I’m connected.
Reboot your computer and restart your Gateway device.
My power indicator light turns red during the Power Up sequence.
Don’t worry. This is a normal part of the power up sequence —
just remember not to unplug the Power Adapter or green Data
Cable when the light is still red. At the end of Power Up, the
DSL and Internet indicator lights will be solid green.
Get Started
Check to make sure your kit has:
Approximate Installation Time: 1 Hour
Wireless Gateway for High Speed Internet
Self-Installation Guide
Need More Help?
Go Online: http://support.att.com and log in or call us: 1-800-ATT-2020
2Wire is a registered trademark of 2Wire, Inc.
©2009 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T
logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
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Wireless Gateway 2701HGV-B
3 Single-Port Phone
Line Filters
1 Dual-Port Phone
Line Filter
1 Ethernet Cable
Yellow
1 Power Adapter
1 Data Cable
Green or Grey
Gateway Stand
(Place your Gateway in
the stand to save space)
Terms of Service
Quick Guide
Terms of Service
Quick Guide
Terms of Service
Quick Guide
Before you begin:
1. Has your Service Activation Date arrived?
You can only connect to the Internet on or
after the date and time provided to you by
AT&T.
You can locate this date in your order
confirmation email.
3. Do you have phone service?
Phone service is not required for an Internet
connection. If you do have phone service, check
for a dial tone. If you don’t have a dial tone,
contact your local telephone office for repair.
2. Do you have a security system, health alarm,
or water meter monitor?
You’ll need special assistance, so call
1-877-ATT-2020 for a service appointment.
Terms of Service
Quick Guide
Support Materials
Internet Quick Guide
Terms of Service