Polycom KIRK ISDN User manual

Polycom®KIRK ISDN Interface Card
User Guide

1. Introduction
As alternative to the analogue interface to the PBX from the KIRK telecom solutions, the
interface can now be digital according to the ISDN standard.
Note: For more information about the PBX setup, please contact your local PBX installer.
The 2 Mbps KIRK ISDN Interface Card performs a 32 channel digital interface. An advantage
of using ISDN interface is that an ISDN interface provides signal speech channel
concentration, leading to a much better usage of the interface capacity. One single card is
sufficient to serve the entire installation.
A KIRK Wireless Server 1500 equipped with a single KIRK ISDN Interface Card handles up
to 350 handsets. When linking two KIRK Wireless Servers the maximum capacity of the
system will be increased to 700 handsets.
The KIRK ISDN Interface Card has been successfully tested in connection with different
brands of PBX's. The protocols available are QSIG ver.3.0 and NET5. Please see the white list
on our website.
Note: Handling of the KIRK Wireless Server with the KIRK ISDN Interface Card can only be
done from the Administration Program version 8.09 or higher. The system also needs a 28
digit pin code which you can get from KIRK telecom Sales Support.
Documentation
The KIRK ISDN Interface Card is preloaded with the QSIG ver.3.0 or NET5 protocol. The
following documents and software are available for download.
Documents
•KIRK ISDN Interface Card Installation Guide
•KIRK ISDN Interface Card User’s Guide (this document)
http://www.kirktelecom.com/company/suk169.asp
Software
•QSIG protocol (1410 2500)
•QSIG protocol (1410 9800) for use with SAMSUNG PBX
•NET5 protocol (1405 6515)
•KIRK Wireless Server Flash Code (1330 0180).KTB
•Administration Software for ISDN IWU
•Administration Software for KIRK Wireless Server 1500 version 8.04 or higher
Click here to download software.
14129600-HD, Ed.008/ Page 2

14129600-HD, Ed.008/ Page 3
2. Setting up the KIRK ISDN Interface Card
The KIRK ISDN Interface Card must be installed in Slot 0 (closest to AC main plug).
Please refer to the KIRK ISDN Interface Card Installation Guide for more information about
the installation of the KIRK ISDN Interface Card.
The KIRK ISDN Interface Card is connected to the PBX/Network whit a RJ45 plug and
the connection is as follows:
3: RxA
4: TxA
5: TxB
6: RxB
The PBX/Network must be set to Master whit Layer2 CRC check turned on.
The default impedance of the KIRK ISDN Interface Card is: 120 Ω.
2.1 Changing Impedance of the KIRK ISDN Interface Card
If your PBX/Network is using a different impedance than 120 Ω, you can change the
impedance of the KIRK ISDN Interface Card using the jumpers (JP) on the card. See table
below.
JP1, JP2 and JP3 is used to select receive line impedance = 120/100/75 ohms.
Impedance JP1 JP2 JP3
120 No jumper No jumper No jumper
100 2 – 3 1 - 2 2 - 3
75 1 – 2 2 - 3 1 - 2
JP4
J5

Preparing the KIRK Wireless Server 1500 for Use
When preparing the KIRK Wireless Server 1500 for use it is necessary to use the
Administration Program. In the Administration Program you change the flash software,
register users, allow subscription of handsets and type the required pin code.
1 Open the Administration Program version 8.09 or higher to change the flash software.
The Administration Program window appears.
2 Under Options, click Preferences.
14129600-HD, Ed.008/ Page 4

3 In the Advanced Options tab, click Transfer Flash Code to CCFP.
An Open dialog box appears.
4 Select the flash code in question ((1330 0180.KTB), and then click Open. The flash
software will be loaded to the system. Loading the flash can take a while.
5 In the Advanced Options tab, select the Allow Subscription checkbox.
Note: After registration of users you subscribe the handsets to the system. To make
subscription, the system must allow subscriptions to be made.
6 In the Advanced Options tab, click Enter Pin Code to enter the 28 digit pin code. To get
the pin code, please contact KIRK telecom Sales Support.
An Enter Pin Code dialog box appears.
Type the pin code, and then click OK.
14129600-HD, Ed.008/ Page 5

7 Click OK to accept the code.
8 In the Advanced Options tab, click Restart System.
9 Click Close to return to the main window.
10 From the main window, click the ISDN Registration to register users.
11 Under Current User Data, type the serial No., AC No., Local No. and Standby text, and
then click Create.
Once the handset details have been entered into the registration screen of the
Administration Program, the handset can be subscribed to the system. Subscription of
handsets requires the use of each registered handset.
12 Close the Administration Program. The KIRK Wireless Server 1500 is now ready for
use.
13 Subscribe each handset.
Refer to the Handset User Guide for further information about subscription.
Note: To make subscription, the system must allow subscriptions to be made (see Step
5).
14129600-HD, Ed.008/ Page 6

14129600-HD, Ed.008/ Page 7
Configuring the ISDN IWU.
To change setting or upgrade the protocol software you use the administration software
for the ISDN IWU. If not already installed, download the software from
www.kirktelecom.com.
2.2 Setting up the connection
1 Connect the PC to the KIRK ISDN Interface Card (J5), and start the administration
software.
If a symbol is shown at each information in the main window and the status bar says
“Receive – error”. It indicates that the administration software is not able to get the current
setting from the ISDN IWU card. In this case please make sure that the correct cable is used,
proper inserted and the correct comport is selected.

14129600-HD, Ed.008/ Page 8
2 Click File>setup connection.
Click Disconnect and Select the correct comport. Click Connect and Close.
Note the “Receive – success” message on the status bar.
2.3 Uploading new flash software to the ISDN IWU card.
3 Click Advanced and select Load Flash.
An Flashload dialog box appears.
4 Click Start and select the file to be downloaded and click open.
5 The download starts shortly after ant takes 4 to 5 minutes. The entire KWS1500 needs to
be restarted after the download.

14129600-HD, Ed.008/ Page 9
2.4 Changing parameters and using feature.
When opening the administration software the program will with the Function Commands
tab selected. Here it is possible to enable or disable a list of features.
1. Call forward and Call forward reply timer.
It is possible to activate call forward individual on each handset subscribed to the
system. There is 3 different types of call forward available.
Call forward when Busy.
The call will in this setting only be forwarded to the individual programmed forward
destination if the handset offhook or turned off. To activate this setting please see
below.
Call forward no reply.
In the Administration software it is possible to set the no reply timer from 0 to 65
seconds. This value indicates for how long the handset alerts before the call is
transferred to the individual programmed forward destination. The value for the no
reply timer is a general value. It cannot be set individual for each handset.
Unconditional call forward.
This feature forwards all calls in all situations to the individual programmed forward
destination.

2. how to activate call forward.
1. Press the menu button on the handset and select EXT. SERVICE
2. Select CALL DIVERS. and select the wanted type of call forward.
3. Select FORWARD NUMBER and type the wanted call forward
destination number.
3. How to deactivate call forward.
1. Press the menu button on the handset and select EXT. SERVICE
2. Select CALL DIVERS. and select OFF.
4. Call Waiting ON/OFF.
To activate this feature set the call waiting checkbox on in the administration
window. When call waiting is enabled a call waiting tone will be heard in the
handset during a conversation when another party is calling you. To switch between
the two conversations use the R-key. The enabling of call waiting is a general setting
and affects all handsets in the system.
5. R-Key ON/OFF.
To limit the functionality on the system it is possible disable the R-key function on
the handsets. When the checkbox is set on, the R-key is enabled. This feature is a
general setting and affects all handsets in the system.
6. Notify ON/OFF.
This setting is mainly used to adapt to Alcatel and Avaya PBX. When the Notify
checkbox is set on the ISDN IWU card sends a notify user hold or a notify user
retrieval (ISDN layer 3 message) during a call transfer. When set to off the Notify
messages are not send. Experience has shown that Alcatel and Avaya PBX react to
these massages by disconnecting the call.
7. Simulate Alert.
The Simulate Alert setting makes the ISDN IWU card to send the Alerting message
faster to the PBX to open the speech channel. Under normal conditions this is always
set to off.
8. Number Eater.
This feature deletes the first digit on outgoing calls. Calls from handset to handset
are not affected. When the checkbox is set to on the number eater is enable. Example:
Number dialled: 12345. Number transferred to the ISDN interface: 2345.
9. One digit dialling.
This feature makes it possible to select what digit should be used for outgoing prefix.
When a number is dialled beginning with this digit the call is transferred directly to
the ISDN interface without first being analyzed in the internal numbering plan. This
is typically used to enable the user to hear the public trunk dial tone when pressing
the outgoing prefix.
14129600-HD, Ed.008/ Page 10

14129600-HD, Ed.008/ Page 11
10. EEprom Key Param.
This setting defines if it should be possible to transfer key information during
connect. Normally this should be possible to be able to use phone banking and other
dial-inn services. Under normal operations it does not cause any problems enabling
both DTMF and Keypad information.
11. Default and preset setting.
In the administration software it is possible to preset all the features and setting.
Select the Advanced menu and select the Load settings menu. Select the wanted
group of settings and press activate.
2.5 Debugging and how to Make a Trace
Making traces is useful when debugging the system in cases where there is incompatibility
between the ISDN IWU card and a PBX.
In the Administration software it is possible to select a Protocol debug tab. Under normal
operation all setting in this tab should be disabled.
1. How to generate a normal trace.
In situations where it is necessary to collect and send a trace to KIRKtelecom for
closer investigation. It would normally require that HOST, CLO and PP trace
information are enabled.
When this is done in the Protocol debug tab go to the Debug menu and select Start Log
To File. Enter the name and path for the file to receive the trace information. Now try to do

14129600-HD, Ed.008/ Page 12
the function that causes problems and try to do this in a situation where there is no other
traffic on the system. Send the mail to KIRK. Remember to disable the trace information in
the Protocol debug tab before shutting down the administration software.