Power Computing PowerTower Pro User manual

C PowerClmlluling
Everything you need
to know about setting up and
operating your PowerTower Pro™ system
Ma(OS
Mac and the Mac OS logo are trademal1<s of Apple Computer, Inc ., used under license.
Part number 72810
Rev. number 960823

User'
erPro
ide
Part number 72810
Rev. number 960823

Power Computing Corporation
© 1996 Power Computing Corporation. All rights reserved.
Under copyright laws, this manual may not be copied, in whole or in part,
without
the written consent of Power Computing. Your rights to the software
are governed by the accompanying software license agreement.
Power Computing Corporation
2555 North Interstate 35
Round
Rock, Texas 78664-2015
[phone]
Power Computing, the Power Computing logo, PowerTower, and PowerTower
Pro are trademarks of Power Computing Corporation. Mac and the Mac as
logo are trademarks of Apple Computer, Inc. All other trademarks mentioned
are
the property of their respective holders. Every effort has been made in this
book to distinguish proprietary trademarks from descriptive terms by
following
the capitalization style used by the manufacturer.
Every effort has been made to ensure
that the information in this manual is
accurate. Power Computing is not responsible for printing or clerical errors.
Warranty information about your system may be found beginning
on page xv.
Other legal notices are found in "Regulatory Information" on page 151.
PowerTower Pro User's Guide For Technical Support, Call 1-800-708-6227

Support Information
For basic customer and technical support information, as well as product
information
and other news, visit our Web Site at:
http://www.powercc.com
Direct or Dealer Support?
Customers who purchased systems directly from Power Computing should
contact Power
Computing for assistance. Customers who did not purchase
systems directly from Power Computing
must contact the dealer they
purchased their system from for assistance.
Contacting Power Computing Customer Service
To contact Power CustomerService call [phone], fax [phone], or
e-mail [email protected]
and describe in detail any problems or issues
you need resolved with respect to Power Computing. Be sure to include your
order
or quote number, serial number, and phone number with all
correspondence. For details, see "Contacting Customer Service"
on page xvii.
Contacting Power Computing Technical Support
To contact Power Technical Support call [phone], fax [phone],
or e-mail [email protected] and describe in detail the problem that you
are having with your Hardware.
Before calling technical support, please complete
the troubleshooting steps
described
in Chapter 7, "Troubleshooting and System Software."
For details on contactingTechnical Support, see "ContactTechnical Support"
on page 134.
ForTechnical Support, Call 1-800-708-6227 PowerTower Pro User's Guide @

Support Numbers
Customers who purchased systems directly from Power Computing should use
the numbers listed below to contact Power Computing for telephone
assistance.
Sales
To place an order or M-F 8AM tol0 PM 1-800-999-7279
check on
an order you Sat 9 AM to 6 PM
haven't received yet
Sun lOAM to 6 PM
Customer Ifyou have a question M - F 8 AM to 6 PM 1-800-671-6227
Support or a problem with an Sat 10 AM to 4PM
order you have Sun lOAM to 6 PM
received
Technical
For help with a
M-F 8 AM to 8 PM
1-800-708-6227
Sat 10 AM to 4 PM
Support technical problem
Sun 10 AM to 4 PM
PowerTower Pro User's Guide For Technical Support, Call 1-800-708-6227

A word !r ~ the Power
Computl .... team
Dear New Power Computing Owner,
Thank you for choosing an award winning Mac OS system from Power
Computing.
As the first and only vendor ofpersonalized Mac OS computers we
appreciate your support. Our goal
is to provide you with the best product
available.
Power Computingwas chosen by Apple
as the first licensed manufacturer of
Mac
OS systems. We created our company with the focus on providing
customers with more choice, better service,
and more affordable systems.
Our top priority is you. We offer toll-free lifetime technical support and an
inexpensive optional on-site warranty plan, which provides service at your
location.
We would love to hear from you. Call us with any questions, or just to
let us know how you like the system. Our customer service number
is
1-800-671-6227; our e-mail [email protected].
We hope this is the beginning of a long relationship between us. We look
forward
to your continued support. Enjoy your new Power Computer.
Sincerely,
Steve Kahng
President
and CEO
For Technical Support, Call 1-800-708-6227 PowerTower Pro User's Guide

~ PowerTower Pro User's GuIde For Technical Support, Call
1-800-708-6227

Table of Contents
PowerTower Pro User's Guide
A word from the Power Computing team ........................................ v
System Overview ............................................................................xiii
System front view ...............................................................................xiii
System rear view .................................................................................xiv
Return, Support, Warranty, Satisfaction Guarantee,
and License Information .................................................................xv
RETURN POLICIES ............................................................................ xv
Support information .......................................................................xvii
LIMITED WARRANTY ......................................................................xix
CUSTOMER SATISFACTION GUARANTEE ......................................xx
Apple Computer, Inc. System Software License Agreement .........xxiii
Chapter 1 Getting Started
Finding a place for the computer and monitor ..................................... 1
Plugging in the computer ...................................................................... 2
Connecting
the monitor ........................................................................ 4
Connecting
the mouse and keyboard ................................................... 6
Turning
the computer on ......................................................................8
Problems starting up ........................................................................... 9
Warranty Registration ......................................................................
11
Chapter 2 Connecting Peripheral Devices
Using SCSI devices ............................................................................... 14
Setting
the SCSI ID ........................................................................... 14
Ensuring proper
termination ............................................................ 15
Connecting the device ..................................................................... 16
PowerTowerPro User's Guide

Installing software device drivers ..................................................... 17
Connecting a printer ........................................................................... 17
Connecting
input devices .................................................................... 17
Connecting a
modem or telecom adapter ........................................... 18
Connecting
to a network ..................................................................... 18
Connecting
to a LocalTalk network ................................................. 18
Connecting
to an Ethernet network ................................................ 18
Connecting to a Token Ring network .............................................. 19
Using audio equipment ....................................................................... 19
Understanding the sound ports ....................................................... 19
Connecting
an audio device ............................................................. 19
Connecting external speakers .......................................................... 20
Connecting a microphone ............................................................... 21
Playing audio CDs on a CD-ROM drive ........................................... 22
Chapter 3 Getting Started With Mac as
Running the Basics tutorial .................................................................. 23
Using on-line help ............................................................................... 24
Shutting
down the computer .............................................................. 2S
Sleep .................................................................................................. 27
Chapter 4 Installing PCI Expansion Cards
Removing the cover ............................................................................. 29
Tools required ................................................................................... 29
Installing expansion cards ................................................................... 34
Tools required ...................................................................................
3S
Chapter 5 Adding Memory
Removing the cover ............................................................................. 41
Tools required ................................................................................... 41
Adding memory ................................................................................... 46
What you need to know about adding RAM ................................... 46
Required tools ................................................................................... 47
Installing
and removing RAM .......................................................... 47
PowerTower Pro User's Guide

Chapter 6 Installing Drives
Removing the cover ............................................................................. 67
Tools required ................................................................................... 67
Installing internal drives ...................................................................... 72
What you need to know about installing internal drives ................ 72
Required tools ................................................................................... 76
Installing a drive ............................................................................... 76
Chapter 7 Troubleshooting and System Software
Restarting the computer .................................................................... 129
Problems and solutions ...................................................................... 130
Contact Technical Support ................................................................ 134
Installing System Software ................................................................. 138
Starting
up ...................................................................................... 138
Reinstalling system software .......................................................... 139
Appendix A Safety and Health Information
Safety instructions ............................................................................. 141
Health-related
information about computer use .............................. 142
Appendix B Technical Information
Specifications ..................................................................................... 145
RAM configurations ........................................................................... 148
VRAM information ............................................................................ 148
Monitor resolution/color table ....................................................... 149
Power reqUirements ........................................................................ 150
Appendix C Regulatory Information
FCC statement ................................................................................... 151
Radio
and television interference ................................................... 151
DOC statement .................................................................................. 152
CD-ROM drive ................................................................................... 153
Lithium battery warning .................................................................... 153
For use
in European countries ........................................................... 154
PowerTower Pro User's Guide

Hard DiskToolKit-Personal Edition User Guide
Introduction ..•..............•.•.......•.•.•..•.....•.........•......•...•...•.•........•...•..• 161
Installing Hard Disk ToolKit-Personal Edition ............................ 165
Installing Hard DiskToolKit-Personal Edition ........................................ 165
Creating an HDT Primer
PE Startup diskette ..........................................172
Personalizing
your copy of Hard DiskToolkit-Personal Edition ..•..•.... 174
HOT Primer PE ...............................................................................175
What is HDT Primer PE? .......•..•.•.•.............•........•...............•.....................175
Using HDT Primer
PE .•.•....................•......................•......•......................•..177
HDT Primer
PE Menu Commands ............................................................196
HOT Extension ...............................................................................199
HOT Prober ..................................................................................... 201
HOT Util ..•.............................•.•.........................................••......•.....207
Troubleshooting ............................................................................ 211
Common problems by category ............................................................... 211
Frequently asked questions ....................•............•.........•.........................218
CD-ROM ToolKit User Guide
Introduction ..................•.•.•.......••.•.......•............•.....•...•.....•......•..•......•••......237
QuickStart ..................................................................................................243
Installation and Removal Specifics .........................................................248
Instruction Guide ...............•.....•.............................•..............•.•..................253
Troubleshooting •....•........••...........•......•..•...........•..•...................................272
Technical Information and
Tips .•.........•..........................•...•.....•..•..........•285
Glossary .....................................................................................................299
Bitstream Typeface Library ......................................................... 305
Index...................................................................................................309
PowerTower Pro User's Guide

Registration Cards............................................................................319
PowerTower Pro User'sGuide !::D

PowerTower Pro User's Guide

System Overview
System front view
Here are the key features of the system from the front.
CD-ROM
drive --~'~~::····:.:.~··········,···· ..... w ••••.•.•••• ,."",,.j
reset
button
keyboard
For Technical Support, Call 1-800-708-6227 PowerTower Pro User's Guide

System rear view
Here are the key features of the system from the rear.
~ sound In port
4») sound out port
<-.0) 10IBa!.eT
<-.0) AAUI
Ethernet port --~.;;;..:
Ethernet port
~' moclem
m. printer port ------~
<7 external
SCSI port
~ ADBport ------------~~{B
Macintosh-standard ---- .. L.¥4¥¥ii?cii_Xtt;r·F.i~ 5ti7:7
video port
115/230
volt switch
power Input
plug
PCI
expansion
slots
VGA video port
PowerTower Pro User's Guide For Technical Support, Call 1-800-708-6227

Return, Support, Warranty,
Satisfaction Guarantee, and License
Information
RETURN POLICIES
If you received equipment ("Hardware") from Power Computing Corporation
("Power") in a damaged shipping container or if your Hardware was otherwise
damaged
in shipment to you, please contact the shipper immediately. All
Hardware and packaging were fully inspected prior to shipment from Power,
and you must file a claim with the shipper for any damages that may occur in
shipment. Retain all shipping materials. Contact Power's Customer Service
Department if you need assistance with any such claims.
Customers who did not purchase systems directly from Power Computing
must contact the dealer they purchased their system from for assistance.
Returns for refund
To return Hardware manufactured by Power ComputingCorporation and
purchased under Power's thirty-day money back guarantee, see the terms of
the Customer Satisfaction Guarantee. You must contact Customer Service for a
Return Merchandise Authorization
("RMA") before returning the merchandise.
If you have already registered your Product for warranty purposes (see
"Warranty registration" on page xix for details), processing will be simplified.
After your return request
is received, Power's Customer Service will issue you
an RMA number, along with shipping instructions for return of the Hardware.
This number
is valid for ten (10) days from the date ofissuance. The Hardware
For Technical Support, Call 1-800-708-6227 PowerTower Pro User's Guide @

must be received by Power on or before the tenth day after issuance of the
RMA number. Returns will not be accepted without a valid RMA number
written
on the box.
Note: A sample
shipping label is included in the back of the manual.
Returns for repair
In order to return Hardware for warranty or non-warranty service, you must
request an RMA by contacting Power's Technical Support or Customer Service
Department.
You must back up all data stored on the Hardware before returning your
Hardware to Power for repair,
as Power will format your drive with a new disk
image. Power
is not responsible for any loss of data.
If Power finds defective components, materials or workmanship in your
Hardware, Power will use reasonable efforts to repair
or replace the Hardware.
If the Hardware is under warranty, there shall be no charge to you for such
repairs
or replacement, and the Hardware will be returned to you using the
same class of service for shipping. Otherwise, Power's standard charges for
parts, labor, shipping
and handling will apply.
Shipment of hardware to Power
For both types of returns, all Hardware should be returned in the Original
packaging material, accompanied by all components
that might affect the
Hardware's performance, and the Hardware must have the RMA number
clearly written
at least three (3) times on the outside of each box. You bear all
costs and risks of loss
in connection with shipping the Hardware back to
Power Computing.
We recommend that the package(s) be insured for the full
purchase amount.
These policies are subject
to change at the discretion of Power Computing,
except
that any changes in these policies will not apply to Hardware sold to
customers prior to the effective date of any policy change. If you have any
questions regarding these policies, please contact Power ComputingCustomer
Service.
PowerTower Pro User's Guide For Technical Support, Call 1-800-708-6227

Dealers, Distributors, Leasing Companies, VARs, and other resellers of Power
Hardware are not eligible for the Satisfaction Guarantee return and refund
policies. Sales to those entities will be final unless otherwise agreed
to in
writing by Power. Customers who did not purchase systems directly from
Power Computing must contact the dealer they purchased their system from
for assistance.
Support information
For basic customer and technical support information, as well as product
information
and other news, visit our Web Site at:
http://www.powercc.com
Direct or dealer support?
Customers who purchased systems directly from Power Computing should
contact Power Computing for assistance. Customers who did
not purchase
systems directly from Power
Computing must contact the dealer they
purchased their system from for assistance.
Contacting Customer Service
To contact Power Customer Service call [phone], fax [phone], or
e-mail [email protected]
and describe in detail any problems or issues
you
need resolved with respect to Power Computing. Be sure to include your
order
or quote number, serial number, and phone number with all
correspondence.
Customer Service telephone hours are
as follows: (All times are United States
Central Time.)
Customer
If you have a ques-
M-F 8AMto 6 PM 1-800-671-6227
Service
tion or a problem Sat 10
AM to 4PM
with an order you Sun 10 AM to 6 PM
have received
For Technical Support, Call 1-800-708-6227 PowerTower Pro User's Guide
13

Contacting Technical Support
To contact Power Technical Support call [phone], fax [phone],
or e-mail [email protected] and describe in detail the problem that you
are having with your Hardware.
For details
on contactingTechnical Support, see "ContactingTechnical
Support"
on page 134.
Be sure to include your model number, serial number, date of purchase and
phone number with all correspondence. We advise you to confirm receipt of
all fax or e-mail requests.
Technical Support telephone hours are as follows:
(All times are United States
Central Time.)
Technical For help with a tech-
M-F 8AMto8PM
1-800-708-6227
Sat
10AMto4PM
Support
nical problem Sun lOAM
to 4 PM
PowerTower Pro User's Guide For Technical Support,
Call 1-800-708-6227

LIMITED WARRANTY
One-year limited hardware warranty
Warranty registration
You should register your Product with Power by completing the Power Owner
Registration Card, enclosed in the pizza box along with the keyboard and
mouse,
and mail the completed card to Power. If you prefer, you can register
your purchase
on Power's web site at www.powercc.com. You should register
within 3
months from the date of purchase. Once you register your purchase,
you will receive
an on-site registration validation sticker and card for you to
use to validate your limited warranty.
Power Computing Corporation ("Power") warrants the computer hardware
delivered to you by Power ("Hardware") against defects
in components,
materials and workmanship for a period of one year from
the date of original
purchase of
the Hardware by the end user (proof of purchase required). If
Power finds defective components, materials or workmanship in your
Hardware, Power shall,
at its option, either repair or replace the Hardware at
no charge to you. If Power is unable to repair or replace your Hardware within
a reasonable time, your exclusive remedy shall be a refund
of the purchase
price ofyour Hardware
upon its return to Power.
Exclusions
The above warranty shall not apply to defects to Power Hardware resulting
from improper or inadequate maintenance byyou; software or interfacing
supplied byyou; unauthorized modification, neglect, abuse or misuse
of the
Hardware, including without limitation operation of the Hardware in an
environment other than an ordinary office or home; or acts of God. Power
makes no warranties with respect to the software and other accessories
provided with
the Hardware beyond those provided by the respective vendors
ofsuch items. Power shall
not be liable for Shipping damages.
For Technical Support, Call 1-800-708-6227 PowerTower Pro User's Guide