PowerStar PS1503 Manual

Powerstar Inc. 1
POWERSTAR INC.
Operations / Maintenance Manual
Model: PS1503 1500VA Tower UPS
dated 2/13 approved
by navy

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TABLE OF CONTENTS
Section 1:
Safety Information
Handling Safety
Electrical Safety
De-energizing Safety
Battery Safety
Battery Replacement and Recycling
Section 2:
Installation
Unpacking
Positioning the UPS
Installing the PS1503 UPS
Accessories.
Preparing the Battery for Transport
Section 3: Operation
UPS Front Panel
UPS Rear Panel
On Battery Operation
Section 4:
User Configurable Items
Section 5:
Storage and Maintenance
Storage
Replacing the Battery Module
Section 6:
Troubleshooting
Contacting
Regulatory and Warranty Information
Regulatory Agency Approvals
Radio Frequency Interference
Declaration of Conformity
Limited Warranty
PS1503, and PowerChute are registered trademarks are the property of their respective owners.

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Section 1
SAFETY INFORMATION
The Uninterruptible Power Supply (UPS) is designed to prevent blackouts, brownouts, sags,
and surges from reaching your computer and other valuable electronic equipment. The UPS
filters out small utility line fluctuations and isolates your equipment from large disturbances
by internally disconnecting from the utility line. The UPS provides continuous power from its
internal battery until the utility line returns to safe levels.
Changes or modifications to this unit not expressly approved by the party responsible
for compliance could void the warranty.
Handling Safety
The UPS requires two people for installation due to its weight. To lighten the UPS, you may
remove the battery while you position it.
This equipment is intended for installation in a temperature-controlled indoor area free of
conductive contaminants.
Electrical Safety
To reduce the risk of fire, connect only to a circuit provided with a 15 Amp maximum
branch circuit over current protection in accordance with the National Electrical Code
ANSI/NFPA or country specific electrical code.
Do not work alone under hazardous conditions.
Check that the power cord(s), plug(s), and sockets are in good condition.
To reduce the risk of electric shock when grounding, disconnect the equipment from
the AC power outlet before installing or connecting to other equipment. Reconnect the
power cord only after all connections are made.
Use one hand, whenever possible, to connect or disconnect signal cables to avoid a
possible shock from touching two surfaces with different electrical grounds.
Connect the equipment to a three wire AC outlet (two poles plus ground). The
receptacle must be connected to appropriate branch circuit/mains protection (fuse or
circuit breaker). Connection to any other type of receptacle may result in a shock hazard.
In order to maintain compliance with the EMC directive, output cords attached to the
UPS should not exceed 10 meters in length.

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De-energizing Safety
The equipment has an internal energy source (battery), the output may be energized
when the unit is not connected to an AC power outlet.
To de-energize pluggable equipment, press the OFF button. Disconnect the
equipment from the AC power outlet. Unplug the battery connector. Push the button labeled
to de-energize the capacitors.
Pluggable equipment includes a protective earth conductor that carries the leakage
current from the load devices (computer equipment). Total leakage current must not exceed
3.5 mA.
Use of this equipment in life support applications where failure of this equipment can
reasonably be expected to cause the failure of the life support equipment or to significantly
affect its safety or effectiveness is not recommended.
Battery Safety
This equipment contains potentially hazardous voltages. Do not attempt to
disassemble the unit. The only exception is for equipment containing batteries. Battery
replacement using the procedures below is permissible. Except for the battery, the unit
contains no user serviceable parts. Repairs are to be performed only by factory trained
service personnel.
Do not dispose of batteries in a fire. The batteries may explode.
Do not open or mutilate batteries. They contain an electrolyte that is toxic and harmful
to the skin and eyes.
Do not connect the terminals of a battery or battery pack with a wire or other
electrically conductive objects.
To avoid personal injury due to energy hazard, remove wristwatches and jewelry such
as rings when replacing the batteries. Use tools with insulated handles.
Replace batteries with the same number and type of batteries or battery packs as
originally installed in the equipment.

Battery Replacement
Contact Powerstar Inc @ www.powerstarinc.com for information on replacement battery
sets. NSN approval needed.
SECTION 2
Unpacking
Inspect the UPS upon receipt.
Check the package contents. The package contains the UPS, and an accessories kit containing
one CD, one serial cable, one USB cable.

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The UPS is shipped with the battery connected.
Positioning the UPS
Place the UPS where it will be used.
The UPS is heavy select a location sturdy enough to handle the weight.
You must install the UPS in a protected area that is free of excessive dust and has adequate
airflow. If this is a tower unit, ensure the side air vents on the UPS are not blocked.
Allow at least one inch of space on both sides.
Do not operate the UPS where the temperature and humidity are outside
the specified limits. Refer to Specifications at the web site www.powerstarinc.com
,
To install the-UPS, follow these basic steps.
Connect the equipment and power to the UPS.
Place the circuit breaker in the on position
Install any options. (SNMP, I/O Relay)
Turn on the UPS.
Connecting Equipment and Power to the UPS
Connect equipment to the UPS.
Turn on the UPS
Press the button on the front panel to power up your UPS. This will power up
connected equipment. (Make sure connected equipment is switched to the ON position.)
The UPS charges its battery when it is connected to utility power. The battery
charges fully during the first four hours of normal operation.
Do not expect full run time during this initial charge period.
Accessories

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The UPS is equipped with an accessory slot, visit the web site, for available accessories. If a
standard accessory (such as an SNMP card) is installed on this UPS, see the Utility CD for
user documentation. For additional computer system security, install PowerChutePlus®
Smart-UPS monitoring software. It provides automatic unattended shutdown capabilities on
most major network operating systems.
Disconnecting the Battery for Transport
Always DISCONNECT THE BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) regulations. The battery may remain in the UPS; it does
not have to be removed.
Shut down and disconnect any equipment attached to the UPS.
Disconnect the UPS from the power supply.
For shipping instructions and to obtain appropriate packing materials contact us at
www.powerstarinc.com
SECTION 3
OPERATION
Front Panel Operation
Power OFF Power ON
The ON and OFF buttons are used to power the UPS and act as master controls for the
connected equipment. Make sure connected equipment is switched to the ON position. The
UPS remains on as long as it is attached to utility power or if there is sufficient battery reserve.
The five-LED display on the left of the front panel shows the percentage of available
power used by the connected equipment (load). For example, if three Led’s are lit,
the connected load is drawing between 50% and 67% of the UPS capacity. If all five
Led’s are lit, the connected load is drawing between 85% and 100% of capacity.
Thoroughly test your entire system to make sure that the UPS will not become
overloaded. In the graphic to the left, the load capacity threshold is listed next to the LED
(values are not listed on the UPS).
The charger maintains battery charge when the UPS is plugged in and utility voltage is
present.
SELF-TEST

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Automatic Self-Test The UPS performs a self-test automatically when turned on, and every
two weeks thereafter (by default). Refer to User Configurable Items for details on changing
the default interval.
Automatic self-test eases maintenance requirements by eliminating the need for periodic
manual self-tests. During the self-test, the UPS briefly operates the connected equipment on-
battery. If the UPS passes the self-test, it returns to online operation.
If the UPS fails the self-test, the UPS lights the replace battery LED
and immediately returns to on-line operation. The connected equipment is not affected by a
failed test. Recharge the battery for 24 hours and perform another self-test. If it fails, the
battery must be replaced.
Manual Self-Test
Press and hold the
button for a 4 seconds few seconds to initiate the self-test.
UTILITY POWER
During normal operation, the UPS monitors the utility power and delivers power to the
connected equipment. If your system is experiencing excessive periods of high or low
voltage, have a certified electrician check your facility for electrical problems.
Online
The online indicator illuminates when the UPS is supplying utility power to the connected
equipment. If the indicator is not lit, the UPS is supplying battery power and the UPS sounds
an alarm— four beeps every 30 seconds.
Utility Voltage
The UPS has a diagnostic feature that displays the utility voltage. Plug the UPS into the
120V utility power.
Press and hold the button to view the utility voltage bar graph display. After
a few seconds the five-LED display on the right of the front panel shows the
utility input voltage. Refer to the figure at left for the voltage reading (values are
not listed on the UPS).
The UPS starts a self-test as part of this procedure. The self-test does not affect the
voltage display.
The display indicates the voltage is between the displayed value on the list and the next
higher value. For example, with three Led’s lit, the input voltage is between 114 and 124
VAC.
If no Led’s are lit and the UPS is plugged into a working AC power outlet, the line voltage is
extremely low.
If all five Led’s are lit, the line voltage is extremely high and should be checked by an
electrician.
AVR Trim This LED illuminates to indicate the UPS is compensating for a high utility voltage.

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AVR Boost This LED illuminates to indicate the UPS is compensating for a low utility voltage.
BATTERY POWER
If the utility power fails, the UPS can provide power to the connected equipment from its
internal battery for a finite period. The UPS sounds an alarm—four beeps every 30
seconds—while operating on battery power. The alarm stops when the UPS returns to online
operation.
On Battery
When the on battery power indicator is lit the UPS is supplying battery power to the
connected equipment.
The five-LED display on the right of the front panel shows the present charge of the
UPS battery as a percentage of the battery capacity. When all five Led’s are lit, the
battery is fully charged. The Led’s extinguish, from top to bottom, as the battery
capacity diminishes. Refer to the figure at left for the battery capacity threshold
(values are not listed on the UPS).
As a low battery warning, any Led’s illuminated (for the given capacity) flash and the
UPS beeps. The low battery warning default setting can be changed from the rear panel or
through the optional PowerChute software. Refer to Default Settings below for details.
•Overload The UPS emits a sustained alarm tone and the LED illuminates when an
overload condition occurs (that is, when the connected equipment exceeds the specified
“maximum load” as defined in Specifications at www.powerstarinc.com. The alarm remains
on until the overload is removed.
The UPS continues to supply power as long as it is on-line and the breaker does not trip; but,
the UPS will not provide power from batteries in the event of a utility voltage interruption.
Disconnect nonessential equipment from the UPS to eliminate the overload. If a continuous
overload occurs while the UPS is on-battery, the unit turns off output in order to protect the
UPS from possible damage.
•Replace Battery Failure of a battery self-test causes the UPS to emit short beeps for
one minute and the replace battery LED illuminates. LED flashes indicate the battery is
disconnected. The UPS repeats the alarm every five hours. Perform the self-test procedure
after the battery has charged for 24 hours to confirm the replace battery condition. The alarm
stops if the battery passes the self-test.
SHUTDOWN MODE (VIA SOFTWARE OR AN ACCESSORY)

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In shutdown mode, the UPS stops supplying power to the connected equipment, waiting for
the return of utility power. If there is no utility power present, external devices (such as
servers) connected to the computer interface or the accessory slot can command the UPS to
shut down. This normally is done to preserve battery capacity after the shutdown of
protected servers. The UPS scrolls the front panel indicators sequentially in shutdown mode.
REAR PANEL
BASIC CONNECTORS
Serial Port Power management software and interface kits can be used with the UPS. Use
only interface kits supplied or approved. The serial port has been modified for use
with the TriSense interface. If used, connect the interface cable to the DB9 port. Secure the
connector screws to complete the connection.
USB Port
Power management software and interface kits can be used with the UPS. If used, connect
the interface cable to the USB port.
Use a supplied cable to connect to the Serial Computer Interface Port. DO NOT use a
standard serial interface cable since it is incompatible with the UPS connector.
If both a Serial and USB Computer Interface Port are provided they cannot be used simul-
taneously.
TVSS Screw ground
The UPS features a transient voltage surge-suppression (TVSS) screw for connecting the
ground lead on surge suppression devices such as telephone and network line protectors.
DEFAULT SETTINGS
Voltage Sensitivity

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The UPS detects line voltage distortions (such as spikes, notches, dips, and swells) as well
as distortions caused by operation with inexpensive fuel-powered generators. By default, the
UPS reacts to distortions by transferring to on-battery operation to protect the connected
equipment. Where power quality is poor, the UPS may frequently transfer to on-battery
operation. If the connected equipment can operate normally under such conditions, reduce
the sensitivity setting to conserve battery capacity and service life.
To reduce UPS sensitivity, press the voltage sensitivity button . Use a pointed object (such
as a pen) to do so. Press the button once to set sensitivity to medium. Press it again to set
sensitivity to low. Press the button a third time to reset to high sensitivity. You also can
change the sensitivity level through software.
Brightly lit: UPS is set to high sensitivity.
Dimly lit: UPS is set to medium sensitivity.
Off: UPS is set to low sensitivity.
Low Battery Warning Level
7 min Off: Low battery warning interval is about seven minutes
5 min Dimly lit: Low battery warning interval is about five minutes
2 min Brightly lit: Low battery warning interval is about two minutes
The low battery warning beeps to indicate low on- battery run time. It beeps periodically (ap-
proximately three times per minute) when less than seven minutes of run time remain. The
beeps are continuous when only two minutes of run time remain.
This may not be enough time to shut down some protected computer systems. To change
the warning interval default setting, press the voltage sensitivity button while pressing and
holding the front-panel button.
FAULT INDICATORS
Input Circuit Breaker
.
If the circuit breaker located on the back of the UPS trips, reduce the load on the UPS by
unplugging equipment and resetting the circuit breaker.
Site Wiring Fault LED: ON DELTA POWER SYSTEMS THIS LED FUNCTION IS DISABLED
On-Battery Operation

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The UPS will switch to battery operation automatically if the utility power fails. While running
on-battery, an internal alarm sounds (periodic beeps). IF THE UPS SWITCHES TO
BATTERY MODE IT WILL REPORT THE CONDITION TO THE TRI SENSE CARD.
Press the button on the front panel to silence the UPS alarm (for the current alarm
only). You can change the audible indicator if you are using the PowerChute software.
If the utility power does not return, the UPS continues to supply power to the connected
equipment until exhausted.
DETERMINING ON BATTERY RUN TIME
UPS battery life differs based on usage and environment. It is recommended that the
battery/batteries are changed once every three-five years for standard batteries and every
8-10 years if the UPS is supplied with the premium battery set.
SECTION 4
USER CONFIGURABLE ITEMS
NOTE: SETTING THESE ITEMS REQUIRES SOFTWARE OR OPTIONAL HARDWARE.
FUNCTION FACTORY
DEFAULT
USER SELECTABLE
CHOICES DESCRIPTION
Automatic Self-
Test
Every 14 days
(336 hours)
Every 7 days (168 hours), On
Startup Only, No Self-Test
This function sets the interval at which the
UPS will execute a self-test. Refer to your
software manual for details.
UPS ID UPS_IDEN Up to eight characters to
define the UPS
Use this field to uniquely identify the UPS
for network management purposes.
Date of Last Bat-
tery Replacement
Manufacture
Date
Date of Battery Replacement Reset this date when you replace the
battery module.
Minimum
Capacity Before
Return from
Shutdown
0 percent 15, 30, 45, 50, 60, 75, 90
percent
The UPS will charge its batteries to the
specified percentage before return from a
shutdown.
Sensitivity High Medium, Low Set lower than high sensitivity to avoid
lowered battery capacity and service life
in situations where the connected
equipment can tolerate minor power
disturbances.
Duration of Low
Battery Warning
2 minutes 5, 8, 11, 14, 17, 20, 23
minutes
This function sets the time before
shutdown at which the UPS issues a low
battery warning. Set it higher than the
default if the operating system needs
more time for shutdown.
Alarm Control Enable Mute, Disable User can mute a present ongoing alarm
or disable all existing alarms permanently.
Shutdown Delay 90 seconds 0, 180, 270, 360, 450, 540,
630 seconds
This function sets the interval between
when the UPS receives a shutdown
command and when shutdown occurs.
Synchronized
Turn-on Delay
0 seconds 60, 120, 180, 240, 300, 360,
420 seconds
The UPS will wait the specified time after
the return of utility power before turn-on
(for example, to avoid branch circuit
overload).

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High Transfer
Point
230V models:
253VAC 120V
models:
127VAC
230V models: 257,
261,265VAC 120V models:
130, 133,136VAC
To avoid unnecessary battery usage, set
the high transfer point higher if the utility
voltage is chronically high and the
connected equipment is known to work
under this condition.
Low Transfer
Point
230V models:
208VAC 120V
models:
106VAC
230V models: 204, 200,
196VAC 120V models: 103,
100, 97VAC
Set the low transfer point lower if the
utility voltage is chronically low and the
connected equipment can tolerate this
condition.
Output Voltage 230V models:
230VAC 230V models: 220, 240VAC 230V models ONLY, allow the user to select the output voltage.
SECTION 5
STORAGE AND MAINTENANCE
STORAGE CONDITIONS
Store the UPS covered and positioned as for proper functioning, in a cool, dry location, with
its batteries fully charged. Disconnect any cables connected to the computer interface port to
avoid unnecessary battery drainage.
EXTENDED STORAGE
At -15 to +30 °C (+5 to +86 °F), charge the UPS battery every six months. At +30 to +45 °C
(+86 to +113 °F), charge the UPS battery every three months.
Once the battery is disconnected, the loads are not protected from power outages.
REMOVING THE FRONT BEZEL AND BATTERY MODULE
The battery module is accessible from the front of the UPS. This procedure requires a
Phillips screwdriver.
1. Remove the two front cover plate screws

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2. Remove the two screws located on each side of the front cover
3. Remove the front bezel. Use both hands and grasp the finger clips on either side of
the bezel Pull it towards you. The bezel will unsnap from the top of the UPS. (Note the
ribbon cable that attaches the front panel PCB to the main PCB. Do Not remove this
cable. The bezel will still be engaged at the bottom of the unit. Carefully disengage the
bezel from the hooks at the bottom of the UPS.
4. Set the bezel with the ribbon cable attached on top of the UPS. You will reinstall the
bezel later.
5. Use a screwdriver to remove the two screws located at the top corners of the face
plate . Set the screws aside in a safe place. You will replace them later.
6. Open the face plate to access the battery inside the battery compartment.
The battery module is heavy use caution when handling
1. The battery module is connected to the UPS by way of cables inside the battery
compartment. To remove the battery module from the UPS, grasp the clear plastic label e
and pull the battery module toward you.
2. Pull the battery module out of the compartment so that the back of the module is flush with
the outer edges of the UPS.
3. Disconnect the battery module connector 0.
.
REPLACING THE BATTERY MODULE
1. Facing the front of the UPS, locate the battery cables and connector jack
to the rear of the battery module compartment. Locate the battery cables and connector plug

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on the rear of the battery module. Align the new battery module with the compartment
opening.
2. To connect the battery connector plug to the battery jack, push the plug into the jack 8 so
the metal pieces inside each part are touching. Press firmly to ensure a tight connection.
Make sure that the battery connector plug is resting in the lower, back part of the battery
module compartment.
Slide the battery module into the compartment making sure that the front edge of the battery
is flush with the front edge of the battery compartment.
1. Close the face plate and replace the screws removed in Step 2 & 5 of Removing the
Front Bezel and Battery Module procedure.
2. Replace the front bezel. Align the slots on the bottom of the bezel with the hooks on
the bottom, front of the UPS and gently snap the bezel into place.
3. Replace the front cover plate screws removed in Step 1 of Removing the Front Bezel
and Battery Module procedure.

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Section 6
Troubleshooting
Use the chart below to solve minor UPS installation problems. Contact Powerstar Technical Support
Staff at www.powerstarinc.com 1-800-209-5556 or 3019480713 for advanced assistance.

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PROBLEM AND POSSIBLE CAUSE SOLUTION
UPS WILL NOT TURN ON
ON button not pushed. UPS not
connected to AC power supply. UPS
input circuit breaker tripped. Very low or
no utility voltage. Battery not connected
properly.
Press the ON button once to power the UPS and the connected equipment. Check that the power
cable from the UPS to the utility power supply is securely connected at both ends. Reduce the load
on the UPS by unplugging equipment and resetting the circuit breaker (on the back of UPS) by
pressing the plunger in. Check the AC power supply to the UPS by plugging in a table lamp. If the
light is very dim, have the utility voltage checked. Check that the battery connectors are fully
engaged.
UPS WILL NOT TURN OFF
Internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
UPS OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS
UPS input circuit breaker tripped. Very
high, low, or distorted line voltage.
Inexpensive fuel powered generators
can distort the voltage.
Reduce the load on the UPS by unplugging equipment and resetting the circuit breaker (on the back
of UPS) by pressing the plunger in. Move the UPS to a different outlet on a different circuit. Test the
input voltage with the utility voltage display. If acceptable to the connected equipment, reduce the
UPS sensitivity.
UPS BEEPS OCCASIONALLY
Normal UPS operation. None. The UPS is protecting the connected equipment.
UPS DOES NOT PROVIDE EXPECTED BACKUP TIME
The UPS battery is weak due to a recent
outage or is near the end of its service
life.
Charge the battery. Batteries require recharging after extended outages. They wear faster when put
into service often or when operated at elevated temperatures. If the battery is near the end of its
service life, consider replacing the battery even if the replace battery LED indicator is not yet lit.
ALL INDICATORS ARE LIT AND THE UPS EMITS A CONSTANT BEEPING
Internal UPS fault. The UPS is
overloaded.
Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately. Check the UPS
load display. Unplug unnecessary equipment, such as printers.
FRONT PANEL INDICATORS FLASH SEQUENTIALLY
The UPS has been shut down remotely
through software or an optional
accessory card.
None. The UPS will restart automatically when utility power returns.
ALL INDICATORS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET
The UPS is shut down and the battery is
discharged from an extended outage.
None. The UPS will return to normal operation when the power is restored and the battery has a
sufficient charge.
THE REPLACE BATTERY LED IS LIT
Weak battery. Replacement battery not
connected properly.
Allow the battery to recharge for at least four hours. Then, perform a self-test. If the problem persists
after recharging, replace the battery. Check that the battery connectors are fully engaged.
PROBLEM AND POSSIBLE CAUSE SOLUTION
UPS WILL NOT TURN ON
ON button not pushed. UPS not
connected to AC power supply. UPS
input circuit breaker tripped. Very low or
no utility voltage. Battery not connected
properly.
Press the ON button once to power the UPS and the connected equipment. Check that the power
cable from the UPS to the utility power supply is securely connected at both ends. Reduce the load
on the UPS by unplugging equipment and resetting the circuit breaker (on the back of UPS) by
pressing the plunger in. Check the AC power supply to the UPS by plugging in a table lamp. If the
light is very dim, have the utility voltage checked. Check that the battery connectors are fully
engaged.
UPS WILL NOT TURN OFF
Internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
UPS OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS
UPS input circuit breaker tripped. Very
high, low, or distorted line voltage.
Inexpensive fuel powered generators
can distort the voltage.
Reduce the load on the UPS by unplugging equipment and resetting the circuit breaker (on the back
of UPS) by pressing the plunger in. Move the UPS to a different outlet on a different circuit. Test the
input voltage with the utility voltage display. If acceptable to the connected equipment, reduce the
UPS sensitivity.
UPS BEEPS OCCASIONALLY
Normal UPS operation. None. The UPS is protecting the connected equipment.
UPS DOES NOT PROVIDE EXPECTED BACKUP TIME
The UPS battery is weak due to a recent
outage or is near the end of its service
life.
Charge the battery. Batteries require recharging after extended outages. They wear faster when put
into service often or when operated at elevated temperatures. If the battery is near the end of its
service life, consider replacing the battery even if the replace battery LED indicator is not yet lit.
ALL INDICATORS ARE LIT AND THE UPS EMITS A CONSTANT BEEPING
Internal UPS fault. The UPS is
overloaded.
Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately. Check the UPS
load display. Unplug unnecessary equipment, such as printers.
FRONT PANEL INDICATORS FLASH SEQUENTIALLY
The UPS has been shut down remotely
through software or an optional
accessory card.
None. The UPS will restart automatically when utility power returns.
ALL INDICATORS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET
The UPS is shut down and the battery is
discharged from an extended outage.
None. The UPS will return to normal operation when the power is restored and the battery has a sufficient
charge.
THE REPLACE BATTERY LED IS LIT
Weak battery. Replacement battery not
connected properly.
Allow the battery to recharge for at least four hours. Then, perform a self-test. If the problem persists after
recharging, replace the battery. Check that the battery connectors are fully engaged.

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SERVICE
If the UPS requires service follow these steps:
1. Review the problems discussed in the Troubleshooting section of this manual to eliminate
common problems.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common
UPS problem.
3. If the problem persists, contact Customer Service through the web site, .
Note the model number of the UPS, the serial number. If you call Customer Service, a
technician will ask you to describe the problem and try to solve it over the phone, if possible.
If this is not possible, the technician will issue a Returned Material Authorization Number
(RMA#).
If the UPS is under warranty, repairs are free. If not, there is a repair charge.
Prepare the UPS for shipment to the repair center
Pack the UPS in its original packaging or other suitable packaging.
Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.
Damage sustained in transit is not covered under warranty.
Mark the RMA# on the outside of the package.
Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.
Disconnect the battery before shipping in compliance with U.S. Department of Transportation
(DOT) regulations. The battery may remain in the UPS; it does not have to be removed.
Refer to the information provided at www.powerstarinc.com
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at there own expense.
Powerstar Inc warrants its products to be free from defects in materials and workmanship for
a period of two years from the date of purchase. Its obligation under this warranty is limited
to repairing or replacing, at its own sole option, any such defective products. To obtain
service under warranty you must obtain a Returned Material Authorization (RMA) number
from customer support. Products must be returned with transportation charges prepaid and
must be accompanied by a brief description of the problem encountered and proof of date
and place of purchase. This warranty does not apply to equipment that has been damaged
by accident, negligence, or misapplication or has been altered or modified in any way.

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EXCEPT AS PROVIDED HEREIN, Powerstar Inc MAKES NO WARRANTIES, EXPRESSED
OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of implied
warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the
purchase. Any special warranties will be specified in the purchase agreement..
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL POWERSTAR INC BE LIABLE FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING
OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE. Specifically, Powerstar is not liable for any costs, such as lost profits or
revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of
substitutes, claims by third parties, or otherwise.
This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take corrective actions.
120V MODELS
LISTED LR63938 42C2
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when from an extended outage. the
battery has a sufficient charge. and mil 901

Powerstar Inc. 19