PRG SmartXcan User manual

VERSION 0.4
WWW.PRG.COM
PRG SmartXcan
USER MANUAL - PRELIMINARY

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This manual is for informational use only and is subject to change without notice. Please check www.prg.com for the latest version.
PRG assumes no responsibility or liability for any claims resulting from errors or inaccuracies that may appear in this manual.
PRG SmartXcan User Manual
Version as of: 27 July 2020
PRG part number: AAE-8311
Production Resource Group, LLC
Dallas Office
3110 Roy Orr Blvd Suite 200
Grand Prairie, TX 75050 USA
www.prg.com
PRG SmartXcan User Manual
©2020 Production Resource Group, LLC. All Rights Reserved.

PRG SMARTXCAN USER MANUAL 3
FOREWORD
Compliance Notice
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference, and
2) This device must accept any interference received, including interference that may cause undesired operation.
Conforms to:
UL STD 1573
PENDING CERTIFICATION to:
CAN/CSA STD E598-1
CAN/CSA STD E598-2-17
Important Safety Instructions
+ Read these instructions.
+ Keep these instructions.
+ Heed all warnings.
+ Follow all instructions.
+ Not to be used in any other way not specified by the manufacturer.
+ Do not use this apparatus near water.
+ Use caution when cleaning.
+ Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
+ Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus.
+ Unplug this apparatus during lightning storms or when unused for long periods of time.
+ Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in
any way, such as power-supply cord or plug is damaged, input ports are damaged, liquid has been spilled or
objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate
normally, or has been dropped.
+ In Europe: The building installation shall be regarded as providing protection in accordance with the rating of the
wall socket outlet.
+ In Finland: Laite on liitettävä suojamaadoituskoskettimilla varustettuun pistorasiaan.
+ In Norway: Apparatet må tilkoples jordet stikkontakt.
+ In Sweden: Apparaten skall anslutas till jordat uttag.
+ No naked flame sources should be placed on the apparatus.
+ Apparatus not for use in tropical climates.
+ The apparatus shall not be exposed to dripping or splashing. No objects filled with liquids, such as vases, shall be
placed on the apparatus.

4PRG SMARTXCAN USER MANUAL
Safety symbols used throughout this manual are as follows:
WARNING! To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
WARNING! Power supply plug and/or power switch/circuit breaker shall remain readily operable.
WARNING! This CLASS I apparatus shall be connected to a MAINS socket outlet with a protective earthing
connection.
WARNING! Where the MAINS plug or an appliance coupler is used as the disconnect device, the disconnect
device shall remain readily operable.
WARNING! For personal safety, this equipment must be properly grounded when connected to an AC power
source.
Do not, under any circumstances, cut or remove the ground prong from the power cord.
The power cord of this equipment is shall be minimum 18AWG with a grounding plug which mates with a
grounded outlet to minimize the possibility of electric shock hazard from this equipment.
The plug that mates to the outlet shall be compatible with the country standards the product shall be used in.
The connector mating to the device’s C14 inlet will be an IEC 60320 C13 connector.
Ensure the outlet that the device will be connected to is properly grounded. NEVER use a ground lift or any
other device which would not connect the device to a ground.
Never unplug the equipment by pulling on the power cord. Always grip the plug firmly and pull it straight out
from the outlet. Do not use a cord that shows cracks or damage along its length or at either end.
Replacement cords may be ordered from PRG.
Consignes de Sécurité Importantes
+ Lisez ces instructions.
+ Conservez ces instructions.
+ Respectez tous les avertissements.
+ Suivez toutes les instructions.
+ Ne pas utiliser cet appareil près de l'eau.
+ Nettoyer avec un chiffon sec.
+ Ne pas installer près de sources de chaleur telles que des radiateurs, registres de chaleur, poêles ou autres
appareils (incluant les amplificateurs) qui produisent de la chaleur.
+ Protégez le cordon d'alimentation ne soit piétiné ou pincé, particulièrement au niveau des fiches, des prises de
courant, et le point où ils sortent de l'appareil.
+ Débranchez cet appareil pendant les orages ou lorsqu'il est inutilisé pendant de longues périodes de temps.
+ Confiez toute réparation à un personnel qualifié. Une réparation est nécessaire lorsque l'appareil a été
endommagé de quelque façon que ce cordon d'alimentation ou la fiche est endommagé, du liquide a été
renversé ou des objets sont tombés dans l'appareil, l'appareil a été exposé à la pluie ou à l'humidité, ne
fonctionne pas normalement , ou est tombé.
CAUTION advising of potential damage to product.
WARNING advising of potential injury or death to persons.

PRG SMARTXCAN USER MANUAL 5
+ L'installation du bâtiment doit être considéré comme fournissant une protection conformément à la cote de la
prise de courant murale.
+ Aucune source de flamme nue devraient être placés sur l'appareil.
+ Appareil pour une utilisation dans les climats tropicaux.
+ L'appareil ne doit pas être exposé à des éclaboussures. Les objets remplis de liquides, comme des vases,
doivent être placés sur l'appareil.
Symboles de sécurité utilisés dans ce manuel sont les suivantes:
ATTENTION! Pour réduire le risque d'incendie ou un choc électrique, ne pas exposer cet appareil à la pluie
ou à l'humidité.
ATTENTION! Prise d'alimentation et / ou l'interrupteur d'alimentation / disjoncteur doit rester facilement
accessible.
ATTENTION! Ce appareils de CLASSE I doit être raccordé à une prise secteur dotée d'une connexion à la
terre.
ATTENTION! Si la fiche d'alimentation ou un coupleur d'appareil est utilisé comme dispositif de
déconnexion, le dispositif de déconnexion doit rester facilement accessible.
ATTENTION! Pour votre sécurité, cet appareil doit être correctement mis à la terre.
Ne coupez ni n'enlevez en aucun cas la broche de mise à la terre du cordon d'alimentation.
Le cordon d'alimentation de cet équipement doit être muni d'une fiche de mise à la terre qui s'accouple avec
une prise mise à la terre pour minimiser le risque de choc électrique de cet équipement.
La fiche qui s'adapte à la prise doit être compatible avec les normes nationales dans lesquelles le produit
doit être utilisé. Le connecteur correspondant à l'entrée C14 de l'appareil sera un connecteur IEC 60320
C13.
Assurez-vous que la prise à laquelle l'appareil sera connecté est correctement mise à la terre. NE JAMAIS
utiliser d'élévateur au sol ou tout autre appareil qui ne relierait pas l'appareil à la terre.
Ne débranchez jamais l'équipement en tirant sur le cordon d'alimentation. Saisissez toujours fermement la
fiche et retirez-la directement de la prise. N'utilisez pas de cordon présentant des fissures ou des dommages
sur toute sa longueur ou à l'une ou l'autre extrémité. Des cordons de rechange peuvent être commandés
auprès de PRG.
MISE EN GARDE conseillant des dommages potentiels au produit.
ATTENTION conseillant de préjudice potentiel ou la mort de personnes.

6PRG SMARTXCAN USER MANUAL
Important Medical Disclosure
This manual is not intended to define any policy or procedures.
The SmartXcan is not a medical thermometer. It shall not be utilized as a substitute for an examination by a medical
professional. A medical examination is always necessary to determine a subject’s exact temperature.
The PRG SmartXcan is NOT a product intended for use in the diagnosis of disease or other conditions or in the cure,
mitigation, treatment, or prevention of disease; the device is not covered under section 201(h) of the FD&C Act (21
U.S.C. 321(h)).
The measurement should not be solely or primarily relied upon to diagnose or exclude a diagnosis of COVID-19, or
any other disease.
a) Elevated body temperature in the context of use should be confirmed with secondary evaluation methods (e.g., an
NCIT or clinical grade contact thermometer)
b) Public health officials, through their experience with the device in the particular environment of use, should
determine the significance of any fever or elevated temperature based on the skin telethermographic temperature
measurement;
c) The technology should be used to measure only one subject’s temperature at a time
d) Visible thermal patterns are only intended for locating the points from which to extract the thermal measurement.
This temperature measuring device meets the (IEC 80601-2-59;2017) standard relating to requirements for safety and
essential performance of screening thermographs.
Privacy
The SmartXcan device by default locally stores a logbook of temperature measurements. See Figure 44 for an
example of the data which is stored. The stored data does not associate a temperature reading with a person
eliminating an issue of privacy. DSGVO-compliant and GDPR-compliant operation possible. "Set Temperature
Scanning Record Keeping" on page 33 to configure the SmartXcan's logging features.
Revision History
This manual has been revised as follows:
Version Release Date Notes
Draft v3 27 July 2020 New Draft version published for review.
Draft v2 13 July 2020 New Draft version published for review.
Draft 10 July 2020 Draft version published for review.
ALPHA 23 June 2020 Alpha version established.

PRG SMARTXCAN USER MANUAL 7
TABLE OF CONTENTS
Introduction
About This Guide.................................................................................................................................................... 11
Additional Documentation...................................................................................................................................... 11
Customer Service ................................................................................................................................................... 11
Description
Overview................................................................................................................................................................. 12
Sample Configuration............................................................................................................................................. 13
Standalone....................................................................................................................................................... 13
Networked........................................................................................................................................................ 14
SmartXcan Mobile Pedestal ................................................................................................................................... 15
Included Accessories ............................................................................................................................................. 16
Optional Accessories ............................................................................................................................................. 17
Components........................................................................................................................................................... 18
Mobile Pedestal Front...................................................................................................................................... 18
Mobile Pedestal Rear....................................................................................................................................... 19
Rear Detail ....................................................................................................................................................... 20
Port Detail ........................................................................................................................................................ 21
Battery Compartment Detail ............................................................................................................................ 22
Battery Detail ................................................................................................................................................... 23
Temperature Scanner Unit Detail..................................................................................................................... 24
Installation
Environmental Conditions ...................................................................................................................................... 26
Securing Device ..................................................................................................................................................... 26
Connecting Power .................................................................................................................................................. 27
Battery Charging .................................................................................................................................................... 28
Operating Modes.................................................................................................................................................... 29
Web Interface ......................................................................................................................................................... 30
Accessing SmartXcan Web Interface .............................................................................................................. 30
Kiosk Interface ................................................................................................................................................. 30
Logging into SmartXcan Configuration Interface............................................................................................. 31
Checking Firmware Version ............................................................................................................................. 32
Configuration
Set Temperature Unit of Measure........................................................................................................................... 34
Change Network Settings ...................................................................................................................................... 35
Change User Name & Password ............................................................................................................................ 36
Change Warmup Behavior ..................................................................................................................................... 37
Enable Tamper Protection ...................................................................................................................................... 38
Change Acceptable Temperature Ranges.............................................................................................................. 39
Change the Body Core Temperature Correction .................................................................................................... 40
Change the Dynamic Temperature Correction (DTC) level ..................................................................................... 41
Change Audible Signals ......................................................................................................................................... 42
Adjust Pedestal LED Light Settings........................................................................................................................ 43
Adjust MultiSensor Alarm Settings......................................................................................................................... 44

8PRG SMARTXCAN USER MANUAL
Set Temperature Scanning Record Keeping.......................................................................................................... 45
Configure SD Card................................................................................................................................................. 45
Import/Export Configuration .................................................................................................................................. 47
External Connections/Webhooks .......................................................................................................................... 47
Operation
Temperature Screening Process ............................................................................................................................ 48
Self-Measurement Process............................................................................................................................. 48
Software Testing Process ............................................................................................................................... 49
Software Windows
Kiosk / Main Landing Page .................................................................................................................................... 50
Dashboard Page .................................................................................................................................................... 50
Dashboard - TI Sensor .................................................................................................................................... 51
Dashboard - Event Logbook ........................................................................................................................... 51
Sensors Page......................................................................................................................................................... 52
Sensors - SmartXcan ...................................................................................................................................... 52
Sensors - MultiSensor..................................................................................................................................... 52
Users Page............................................................................................................................................................. 53
Configuration Page ................................................................................................................................................ 53
Configuration - General................................................................................................................................... 53
Configuration - Network.................................................................................................................................. 54
Configuration - Email....................................................................................................................................... 54
Configuration - SNMP ..................................................................................................................................... 55
Configuration - Network Camera .................................................................................................................... 55
Configuration - Webhooks .............................................................................................................................. 56
Configuration - LDAP ...................................................................................................................................... 56
Configuration - Automatic Backup.................................................................................................................. 57
System Page.......................................................................................................................................................... 57
System - Logbook........................................................................................................................................... 57
System - System Settings............................................................................................................................... 58
System - Certificate......................................................................................................................................... 58
System - SD Card ........................................................................................................................................... 59
System - User Import/Export .......................................................................................................................... 59
System - Language Management ................................................................................................................... 60
System - Device Information........................................................................................................................... 60
System - Help.................................................................................................................................................. 61
Docs....................................................................................................................................................................... 61
Firmware Update
Updating SmartXcan Firmware.............................................................................................................................. 62
Troubleshooting
Troubleshooting Guide........................................................................................................................................... 63
Reset Device to Factory Default ............................................................................................................................ 64
Load Factory Default Configuration ....................................................................................................................... 64

PRG SMARTXCAN USER MANUAL 9
Maintenance
Cleaning ................................................................................................................................................................. 65
Calibration .............................................................................................................................................................. 65
Packing Equipment Into Roadcase ........................................................................................................................ 66
Storage ................................................................................................................................................................... 67
Transportation Storage ........................................................................................................................................... 67
Battery Transportation ............................................................................................................................................ 67
Specifications
Technical Specifications......................................................................................................................................... 68
SmartXcan Mobile Pedestal............................................................................................................................. 68
Battery, 98Wh .................................................................................................................................................. 69
Battery, 270Wh ................................................................................................................................................ 69
Shape Battery Charger .................................................................................................................................... 69
Dimensions and Weights........................................................................................................................................ 70
PRG SmartXcan Mobile Pedestal .................................................................................................................... 70
PRG SmartXcan - Mobile Pedestal Single Case ............................................................................................. 71
PRG SmartXcan - Mobile Pedestal DUO Case ............................................................................................... 72

10 PRG SMARTXCAN USER MANUAL
Notes

PRG SMARTXCAN USER MANUAL 11
INTRODUCTION
About This Guide
This manual provides necessary information regarding product safety, installation, and operation for the following
PRG equipment:
+ PRG SmartXcan
Familiarizing yourself with this information will help you get the most out of your PRG product.
Additional Documentation
+ PRG SmartXcan Quick Start Guide
Customer Service
For technical assistance, contact the PRG International Service Center or contact your nearest PRG office. Contact
information for all PRG office locations can be found on our website at: www.prg.com
PRG Dallas (International Service)
3110 Roy Orr Blvd Suite 200
Grand Prairie, TX 75050 USA
Phone: [phone]
Fax: [phone]
Client Support Email: [e-mail]
For additional resources and documentation, please visit our website at: www.prg.com

12 PRG SMARTXCAN USER MANUAL
DESCRIPTION
Overview
The PRG SmartXcan is a contact-less thermal scanner to provide precise and rapid temperature scanning.
Thermal scanners can provide an additional layer of protection for customers, employees, students, and audience
members. PRG’s touch-free thermal scanner can provide nearly instantaneous feedback to an individual as they enter
a facility about their potential fever from infection. On-board auditory and visual indicators provide status information
to the user as well as nearby security personnel. (Discreet, remote feedback is also available.) Security or
administrative personnel can wave positive scans into the facility while negative scans can be redirected for a
secondary review. Scanning is private: no user-identifiable information is collected with each scan.
Features
+ Simple, fast temperature scanning
+ Web-enabled monitoring for scanner
+ User configurable temperature thresholds.
+ Integrated indicator lights
- Green light indicates a scan under the temperature threshold
- Red light indicates a scan under the temperature threshold
- Indicator light duration is user configurable
+ Scanning throughput of 700 scans per hour
+ Multiple input power options
- Removable Battery with a minimum run time of 24 hours and an LED
battery level indicator. Charger is included.
- AC Power input via supplied power cable.
- Power over Ethernet (802.3af) PoE supply and ethernet cable not
included.
+ Rolling base, with a low center of gravity for stability and portability.
+ Integrated handle
+ Keyed battery compartment
+ Optional external controls/feedback devices
+ User configurable software, including
- Simple configuration via web-browser interface
- Custom temperature thresholds
- SNMP support
- Configurable Email Notifications via SMTP
- An API that can integrate with existing access-control, facility CCTV, or other building infrastructure
- Optional Input/Output control signals and alarms based on a variety of triggers This may be used to integrate
with security, automation, and access systems. An IO module (not included) is required to send/receive these
signals.

PRG SMARTXCAN USER MANUAL 13
Sample Configuration
Standalone
The following illustration shows a typical PRG SmartXcan configuration run in standalone mode.
Figure 1: SmartXcan Configuration - Manual Admission Based on Measurement Results
Figure 2: SmartXcan Configuration - Self-Responsive
Note: Many other standalone configurations are possible based on various power sources, policies, etc.
Measurement OK: Local Security Allows Entry
Measurement NOT OK: Local Security Denies Entry,
Secondary Screening Required
Power
Measurement below temperature threshold (OK)
Measurement above temperature threshold (NOT OK)
Battery
Installed
Self-Responsive

14 PRG SMARTXCAN USER MANUAL
Networked
The following illustration shows a typical PRG SmartXcan configuration when connected to a computer.
Figure 3: SmartXcan Configuration - Manual Admission w/Network Kiosk
Figure 4: SmartXcan Configuration - Automated Admission w/Network Link & External Controller
120V
Outlet
Measurement OK: Isolated Security Allows Entry
Measurement NOT OK: Isolated Security Denies Entry,
Secondary Screening Required
SmartXcan
Web Interface
Cat5e
Power
Measurement below temperature threshold (OK)
Measurement above temperature threshold (NOT OK)
SmartXcan
Web Interface
Webhooks/Network Connection
Building
Managment
Server
VIA
MANAGED
GIGABIT
POELINK/ACT
ETHERNET
SWITCH
PORT1 PORT2 PORT3 PORT 4 PORT5 PORT6 PORT 7 PORT8 PORT9 PORT10
Network Switch
w/PoE (802.3af)
Cat5e
Cat5e
Cat5e
Parking Garage, Pedestrian Access Gate,
or other entry mechanism

PRG SMARTXCAN USER MANUAL 15
SmartXcan Mobile Pedestal
Figure 5: Included Items
Included Items List
No. Item PRG Part Number Ecode
1SmartXcan Measurement Unit AAE-8305
2PRG SmartXcan Mobile Pedestal w/Rolling Base AAE-8301 U13H1-
3Battery Access Door Key (x2) AAE-8313 U13HW-
4Quick Start Guide AAE-8312
1SmartXcan Measurement Unit
2PRG SmartXcan Mobile Pedestal
3Battery Access Door Key (x2)
4Quick Start Guide
2
1
4
3

16 PRG SMARTXCAN USER MANUAL
Included Accessories
The following illustration shows included accessories for the PRG SmartXcan.
Figure 6: Accessories
Accessories Items List
No. Item PRG Part Number Ecode
1Power Cable (Edison-m to C13) AAE-8306 43707-
2Battery 98Wh 14.8V AAE-8307 1806Q-
3Travel Battery Charger AAE-8308 1806T-
1Power Cable (IEC C13 to Edison-m)
2Battery 98Wh 14.8V
3Travel Battery Charger
2
1
3

PRG SMARTXCAN USER MANUAL 17
Optional Accessories
The following illustration shows optional accessories for the PRG SmartXcan.
Figure 7: Accessories
Accessories Items List
No. Item PRG Part Number Ecode
1Battery 270Wh 14.8V
2DUO Battery Charger
3QUAD Battery Charger AAE-8308
4Remote Indicator Light AAE-8350 U13GF-
1Battery 270Wh 14.8V
2Battery Charger (Duo)
3Battery Charger (Quad)
4Remote Indicator Light*
1
3
4
2

18 PRG SMARTXCAN USER MANUAL
Components
External Controls and Connections
The following illustrations show the external controls and connections for the PRG SmartXcan components.
Mobile Pedestal Front
Figure 8: SmartXcan Mobile - Main Components
Indicator Light
User configurable through the SmartXcan web interface. Normally off. A completed temperature scan within the
acceptable temperature range will light up GREEN. A completed temperature scan above the acceptable temperature
range will light up RED. Acceptable temperature ranges are configured to CDC standards from the factory; the user
may customize these temperature ranges from the SmartXcan Web Interface. The duration of the indicator lights can
be adjusted as well as one or both lights can be disabled.
Figure 9: Indicator Light Colors
Scanner
Indicator Light
Wheels
Unacceptable Result
Acceptable Result

PRG SMARTXCAN USER MANUAL 19
Scanner
The scanner is highly configurable by the client. The user can specify several options that affect the boot time and
accuracy of the scanner. By default, measurements are allowed during the warm-up (boot) period while the scanner
acclimates to the environment. Scans during this period may be less accurate, but the scanner will be ready to
operate within one (1) minute after power up. Scans prior to the completion of the warm-up period can be disabled on
the web interface. The typical warm-up period is between 15-30 minutes, depending on the environmental and
storage conditions.
Wheels
Fixed, durable wheels allow for a user to tip the unit back and move to a new location with ease.
Mobile Pedestal Rear
Figure 10: SmartXcan Mobile- Rear Components
Handle
Handle for easy movement of the mobile pedestal.
Battery Compartment Door
Keyed compartment for the optional battery.
Lock
Lock for the battery compartment. Two keys are provided and duplicates can be ordered from PRG.
Handle
Battery Compartment Door
Lock

20 PRG SMARTXCAN USER MANUAL
Rear Detail
Figure 11: SmartXcan Mobile - Rear Details
Battery Compartment Door
Keyed compartment for the optional battery.
Calibration Sticker
Date of the last annual calibration of the SmartXcan Temperature Reader.
Battery Base Plate
The optional battery would be installed onto the V-Mount type Battery Base Plate.
On/Off Switch
Rocker switch to enable or disable power to the SmartXcan.
Power/Data Ports
IEC C14 and Neutrik etherCON ports for power, data, and accessories. See "Port Detail" on page 21
Product Label
Identifier of the part and manufacturer. The device serial number and critical safety importation can be found here.
Calibration Sticker
Battery Compartment Door
Product Label
On/Off Switch
Battery Base Plate "V-Mount"
Power/Data Ports