
STEP3
Adjust the bed frame once to confirm that the product can be used normally.
Mattress
Wired Remote
Raise Head
Lower Head
Troubleshooting
If the adjustable bed fails, please refer to the solution to the corresponding problem in the table below.
Problem Solution
No features or function of the adjustable bed activates.
The head is raised normally but cannot return to a flat
position.
The adjustable squeaks.
There is a setback during the adjustment.
1. Make sure all the power cords are properly connected.
2. Check whether the power cord is plugged into a working
power outlet. Unplug the power cord from the socket.
After 30 seconds, plug it back in again. Press any button
on the remote to test whether it works.
1. The adjustable bed may be obstructed, and its smooth
operation may be affected. Clear obstacles around and
under the bed.
2. Check whether the head section is too close to the wall.
1. Remove all pins, bolts or bushings.
2. Lubricate it by applying grease with a cotton swab.
Using a lithium or spray lubricant is recommended.
3. When placing the lubricated pin, bolt, or bushing back
onto the adjustable bed, make sure not over tighten
the bolt.
4. Additional solution: After completing these steps,
spray the pins, bolts, bushings, or the bed joints with a
lubricant.
1. Clean up any debris or obstacles under and around the
adjustable bed.
2. Make sure that the remote control is properly connected
to the lifting motor.
3. Press the raise button firmly.
If the problem cannot be solved according to the above instructions, please contact customer service.