PROKORD SMART HOME W411-E J300 User manual

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PROKORD SMART HOME W411-E

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Thank you for choosing PROKORD SMART HOME W411-3!
Our high-end cleaning robot combines high accuracy radar with various sensors that can collaborate
through navigation algorithms, draw a room map in real time, plan the cleaning route and charges
without manual intervention.
It has a strong suction power, high-capacity drawer dust box, washable HEPA filter and split typ
mopping module which allows it to adopt an efficient cleaning mode of first vaccum and then mopp.
You can download the app to your smart phone to oversee the cleaning map and running status of
the robot in real time as well as adjust the cleaning area and schedule.
Introduction
Key Function
Clean/ON & OFF
Press to start Sweep or to pause
Press and hold for 3 s to turn ON/OFF
Press and hold for 15 s to force shutdown
Clean/local cleaning
Press to recharge or to pause
Press and hold for 3 s to start local cleaning
Reset WiFi
Press the two buttons simultaneously for 3 s
Indicator light
Blue: Normal use or charging
Red: Low battery or abnormal condition
Purple: Not connected to the network

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Included products/parts
Charging base Adapter
HEPA filter + sponge
Duster cloth
Left side brush x 2
Right side brush x 2
Parts List
Included products/parts
2 in 1 electric-controll water tank
Cleaning brush with knife Cleaning brush
Remote control
Parts List

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Product Introduction
Filter screen
cover Wall sensor
System reset button
System upgrade port
(this is only for
professional use)
Dustbin
button
Robot
Product Introduction
Anti-drop sensor
Charging contact
Universal wheel
Side brush
Battery cover
Driving wheel
Rolling brush
Rolling brush
cover buckle
Sensor and Structure
LDS laser raning
sensor
Anti-collision
sensor for radar
Anti-collision
sensor
Infrared
recharging sensor

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Product Introduction
Power indicator light
Signal emission area
Charging base pins
Catching groove
Cover plate
Wire slot
Power adapter
port
Wrapping post
Charging Base
Installation
Connect the power adapter to the charging base and wrap
the excess cable around the wrapping posts into the slot.
1.
2.
3. Installation of side brushes
To install the side brushes, make sure that the left side brush (L)
and the right side brush (R) correspond respectively, to the L
and R markings on the bottom of the robot. Press down the left
and right brush on either side until you hear a “clicking” sound.
Make the left side brush (L) and the right side brush (R)
correspond to L and R on the bottom case by pressing L and R
until you hear a "clicking" sound.
Place the charging base against the wall, according to the
illustration below. Make sure that there is 0,5m of free
space on both sides of the base and 1,5m of free space in
front of it.
Connect the power adapter to a wall socket. The charging
indicator will light up.
Note: Do not move the charging base. If the charging base
I moved, the robot may lose its map and fail to return to the
charging base. When restarted, the host will rebuild and
motorize the map, but the rebuilt map may lose cleaning
information about forbidden areas, scheduled cleanings etc.
Do not place the charging base in direct sunlight as it will
interfere with recharging signals that will make the robot
unable to return to the charging base.

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Installation
Press and hold for 3 seconds to turn on the robot.
Charge it on the charging base.
4.
Connect to the mobile app TuyaSmart. Read under the
heading “Connect to the app” for instructions.
1. Attach the mopping cloth onto the bottom of the water
tank to assemble the mopping module.
Note: This step can me skipped if you want to use the remote
control instead, but it is recommended to use the app in order
to get access to more functions and more detailed map.
Note:
The robot cannot remove liquids
If the battery level goes below 20% during cleaning, the
robot will automatically return to the charging base. It will
power off, recharge and automatically start cleaning again
when the battery level reaches 80%.
Remove cables from the floor before cleaning to prevent
cables from being stuck under or dragged around by the robot.
5.
The robot is now ready to start cleaning. Press the “clean”
button on the robot or remote or use the mobile app to
start. Press any button on the robot or remote to pause it
during use.
6.
Note: If the robot cannot be started, the battery is too low.
Charge it on the charging base. The robot will then turn on
automatically. The battery level needs to be 20% for the
robot to be able to clean properly.
7. Installation of the mopping module
2. Remove the lid of the water tank and fill the tank
with clean water
Please remove the dustbin by hand before filling it with water
Installation
To install the mopping module into the robot, push it
horizontally along the rear part of the robot. When you hear
a “clicking” sound, the module is in place. You can now press
the “Clean” button on the robot, remote or app to send the
robot out to mop.
Note: Clean the mopping cloth after each use to keep it clean.
Please put the dustbin into the water tank and put
handle in the slot
When the robot is finished with the mopping, press the clasp
on both sides, remove the mopping module backwards, empty
the water in the water tank and clean the mopping cloth.
8. Remove the mopping module
Note:
For safety reasons, be sure to remove the mopping module
when it is being charged or left unused. This is to make sure
that the water does not leak from the tank while it is in
standby mode.
Please do not use the mopping module when it is left unused
Do not mop carpets. Set a forbidden area in the app to
prevent the machine from mopping a carpet.
To achieve a better mopping effect, the mopping module
should be cleaned after use.
Always pause the robot before adding water or cleaning the
mopping cloth. Take the water tank out and reassemble
the mopping module according to the instructions.
Do not move or turn the robot over to avoid positioning
failure and the map being lost.
The mopping function of the robot is intended for wiping
and is conducive to deep cleaning. It cannot remove stubborn
stains effectively.

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1. Find and install the app “TuyaSmart” from Google Play
and Apple App store.
2. If you are a new user, register a new account. If you already
have an account, log into the app.
3. Before initiating the connection, ensure that the robot is
in standby mode. Press the “Home” button and the “On” button
on the robot simultaneously for more than 3 seconds,
until the robot starts blinking and a voice prompts “Wi-Fi lost,
please follow the app instructions for reconnection”.
Ensure your phone is connected to the same Wi-Fi network
you wish to connect your robot to.
Note:
• You must be connected to the 2.4 GHz band.
• If the app has been updated it may look slightly different
than in this manual. Please follow instructions in the app
in this case.
Connect to the appInstructions
ON/OFF
Press and hold for 3 seconds to turn the robot on. The
indicator lights up.
Press and hold for 3 seconds when the robot is in standby
mode to turn it off. The indicator light will go out.
Note: The robot cannot be turned off while it is being charged.
CLEAN/PAUSE
After the robot is started, press the button on the robot or
remote or use the app to start cleaning. Press any button to
pause the robot while it is cleaning.
The robot returns to the charging base automatically to charge
after a cleaning session.
To start charging manually, press when the robot is turned off.
When charging has been initiated by the app, the indicator blinks
during charging and turns to a solid light when fully charged.
Note: If the robot cannot find the charging base, it automatically
returns to its starting position. Put the robot back to the charging
base manually if this happens.
Charging
1-3
5. Select the "Robot vacuum"
as the type of device.
You will find the
“Robot Vacuum” in the
Small Home Appliances.
4. Open the app and press
"+" to add device, or use
the add device button.
7. Ensure the Wi-Fi light
on the robot is slowly blinking.
Press the button at the bottom
of the screen to confirm.
6. Select “AP Mode”
in the upper right corner.

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10. Go to Wi-Fi settings on
your phone and connect to
“Smart Life XXXXXX”
(the Wi-Fi name is unique
for your robot).
No password is needed.
Return to the App and complete
the setup; it will connect
automatically. A voice informs
you that the device is connected.
8. Enter your Wi-Fi
password and press
confirm. 5 GHz is currently
not supported.
9. Press on the button
at the bottom of the screen
to confirm.
Functions
Local cleaning
After the robot is powered on, it scans and generates a map
and divides it into different areas. The robot then starts to
clean the areas one by one along the wall in an orderly manner
and plans the cleaning route according to the illustration
below. The robot returns to the charging base automatically
after each cleaning.
Note: Do not move the robot frequently when it is cleaning.
If it is necessary to move the robot, please put it back near the
position where you picked it up. When it starts again, it tries
to reposition itself. After successful positioning, it follows the
planned path and continues to work. If the positioning fails,
the robot aborts the mission, makes a new map, and does the
cleaning again.
Partial cleaning with app
When a local area needs a deep cleaning, you can through
the app (required) specify that point on the map. The robot
automatically drives close to the point, use the point as its
centre, and cleans within 1.5 x 1.5 m.
Partial cleaning without app
Move the robot to the place you want to clean. Press and hold
the 0 button for 3 seconds. The robot does a deep E clean
within 2 x 2 m, with its initial position as its centre. See the
illustration down below.

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Functions
User-defined area cleaning
Use the mobile app (required) to set the size and location of
a specific area that you want to clean. You can set one or more
areas and the robot cleans accordingly.
Schedule cleaning
You can schedule cleaning sessions through the mobile app or
the remote control. The robot starts to clean automatically at
the appointed time and returns to the charging base after the
cleaning session.
Restricted area
Set one or more restricted areas using the mobile app (required).
The robot then avoids cleaning these areas.
Note:
The robot may enter the restricted area due to positioning
errors, abnormal sensors, etc.
The permanently restricted area may become invalid if big
changes in positioning of the charging base or furniture are made.
Therefore, try not to move or interfere with the robot during
cleaning.
The permanent restricted area may be lost if the map is rebuilt.
Wi-Fi reset
If your mobile phone cannot be connected to the robot, press
and simultaneously for 3 seconds until a voice states
"Wi-Fi has been reset" and the indicator light turns purple and
flickers slowly.
DND mode (Do Not Disturb)
The robot will neither sweep the floor nor issue a voice
messages automatically under ONO mode. Set the time of the
ONO mode in the mobile app.
Adjustment of suction power
You can adjust the suction power to silent level, standard level
and high level in the mobile app or with the remote.
Introduction
Remote control instruction
Auto cleaning start/pause Recharging start/pause
Turn right
Find robot
Adjustment ofwater flow
Partial cleaning start/pause
Go forward
Turn left
Adjustment of
suction power
DND mode on/off
Light on/off

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Cleaning and maintenance
Main brush
Clean the main brush regularly.
1. Turn the robot over and press the buckle on the cover to take
out the main brush.
2. Remove dust and hairs outside and inside the main brush,
using the cleaning brush.
3. Reassemble the main brush and the cover. Push the brush into
the robot and press the cover in place on top of it.
Buckle R (right side brush) L (left side brush)
Main brush
Side brushes
Clean the side brushes regularly.
1. Turn the robot over and pull out the side brushes upwards.
2. Remove dirt and hairs and reassemble the brushes.
3. Make sure the left side brush (L) and the right side brush (R)
correspond, respectively, to the L and R markings on the
bottom of the robot. Press the side brushes onto the robot to
reinstall them.
Cleaning and maintenance
Dustbin
Clean the dustbin regularly.
1. Press the button and pull out the dustbin.
2. Open the dustbin. Pour out all the dust and clean the bin.
Filters
Clean the filters regularly.
1. Remove the filter gauze, filter sponge and HEPA.
2. Clean the filters in clean water.
3. Shake off the water and wait for the filters to dry completely.
4. When they are dry, install them in the correct order: filter
gauze - sponge - HEPA. See illustration below
Filter gauze
Button
Filter cover
Sponge
HEPA

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Mopping module
Clean the mopping module after every mopping session.
1. Remove the mopping cloth and pour out the water from the
water tank.
2. Clean the water tank and the mopping cloth and let it dry.
Sensors
Clean the sensors regularly with a soft cloth or with the
cleaning brush.
• Clean the wall sensors on the right-hand side of the robot
• Clean the anti-collision sensor on the front of the robot gently
• Clean the anti-collision sensor on the top of the robot gently
• Clean the three anti-dropping sensors at the bottom of the robot
• Clean the signal emission on the charging base
Anti-dropping sensor
Charging
contact
TOF sensor
Cleaning and maintenance
Cleaning and maintenance
LDS laser ranging
sensor
Anti-collision
sensor for radar
Anti-collision
sensor
Infrared
recharging sensor
Signal emission area
Charging base pins
Battery
The host is furnished with high-performance lithium-ion
batteries. To maintain battery performance, please keep
the host charged in daily use.
If the machine is left unused long, please shut down and
keep it properly, charge it as lease every 3 moths to avoid
damaging batteries.
Firmware upgrade
Upgrade the firmware using the app. Upgrade the robot
according to the prompt if a new firmware is detected.
Place the robot on the charging base to charge
while updating. The battery level should be 50%.
Reset
To reset the current map of the robot, take out the
dustbin, remove the rubber plug and press the Reset
button (refer to page 3). The map will be lost, but Wi-Fi
and personalized settings will be saved.
Resetting of Wi-Fi and other personalized settings
are done in the app.

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Basic Parameters
Parameter
160x143x80mm
24W
24W
Item
Overall dimension
Rated power
Rated output
J300
350x350x100mm
3.4kg
5200mAh
14.4V
50W
Item
Model
Overall dimension
Product weight
Li-battery
Rated voltage
Rated power
Machine
Charging base
Common Problems
SolutionProblem
In case of a low battery level, please place the robot on the charging base and align it at the electrode plate,
the machine will be started automatically (if the robot is completely powered off, it can be started automatically
after charged for a while)
If the environment temperature is lower than 0°C or higher than 50°C, please use it at a temperature of 0-40°C
Please move the robot away, check whether the indicator light of the charging base lights on and confirm both
ends of the power adapter of the charging base are connected well
In case of poor contact, please clear the charging base shrapnel and the charging contact on the robot or push
the side brush aside
The robot is too far away from the charging base, please put the robot near the charging base
and make another try
Shut down and restart the robot
Main brush, side brush or wheel may be twined by foreign matters, please shut down the robot
and remove foreign matters
The dust box is full, please clear it
The filter screen is blocked, please clear or replace it
The main brush is twined by foreign matters, please clear it
WiFi signas is bad, please ensure is covered by WiFi signal
WiFi is connected abnormally, please reset WiFi, download the latest APP and try to reconnect it
Password is inputted incorrectly
The router is available for 5G frequency band, the cleaning robot is available for 2.4G frequency band only
In case of a low battery level, fixed-time cleaning can be started only when the battery level is no less than 30%
The robot consumes a little power if it is always placed on the charging base and it enables the best
performance of battery
The lithium battery can be used immediately after being charged and has no memory effect
Whether the robot needs to be charged
for 16h for the first three times
Whether the robot consumes power if
it is always placed on the charging base
Fixed-time cleaning fails
WiFi cannot be connected
Cleaning ability declines or dust
falls out
Abnormal noise in use
Abnormal behavior
The robot cannot be recharged
The robot cannot be charged
The robot cannot be started

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Troubleshooting
SolutionPrompt Tone
Error 1: Oh dear! I cannot find the dust collector
Error 2: Please check if the radar on top has been covered or blocked
Error 4: Please scrub the cliff sensor, and restart me from
a new location
Error 3: Please place me in a new location and try again
Error 5: Please scrub the front sensor, and restart me from
a new location
Error 6: Please scrub the right-hand sensor, and restart me
from a new location
Error 7: Please scrub the radar housing on top, and restart me from
a new location
Error 8: Please check if the bumper has been blocked in some way
Error 9: Please, clean the dust box and filter
Error 11: I’m stuck, please help me! The robot is stuck
The dust box is full or the filter screen needs to be replaced
The edge or collision sensor is stuck
The radar avoidance sensor is dirty or covered
The wall sensor is dirty or covered
The infrared avoidance sensor is dirty or covered
The cliff sensor is covered or placed at height
Pick the robot up or hang it in the air
Cleaning is triggered when the dust box is taken out
The top radar is covered or placed in an open area
(there is no obstacle within an area of 6x6m2
After error 9 is issued, user takes out the duck chamber
and error 10 is triggered
Error 10: Dust container has been removed, please clean
the container and filter
Troubleshooting
SolutionPrompt Tone
The robot is tiltError 12: Please place me correctly!
Error 13: Please check if my wheels have become blocked somewhere
Error 14: Please check if the main brush has become stuck
Error 15: Please check if the side brushes have become stuck
Error 16: What’s going on? Where is the docking station?
Error 17: Oh dear! Program error, please restart me
Error 18: Error encountered initiating shutdown
Error 19: Low battery, please recharge
Error 20: To shut me down, please place me away from the docking station
The driving wheel is twined or stuck
The main brush is twined or stuck
The side brush is twined or stuck
The charging base cannot be found or is not plugged in
Abnormalities are caused by unknown breakdown, restart the robot
The robot reminds the user and shuts down automatically or is recharged
The robot shuts down when charged on the charging base
When the battery level is too low and the robot is not on the charging
base, cleaning is triggered (the battery level is lower than 10%)

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Only for indoor use. The robot is designed for floor cleaning in a home environment. It cannot be used on other surfaces (such as
a sofa) or in commercial or industrial environments.
Do not use the robot in mid-air areas, such as in a penthouse, open terrace, or a furniture top, without protective fence.
Do not use the robot at a temperature above 40°C or below 0°C or when there are liquids and sticky substances on the floor.
Remove cables from the floor before use to avoid the cables being dragged around or damaged by the robot.
Clear fragile objects from the floor to avoid damaging valuables if the robot gets stuck or runs into them.
Keep the robot away from children and pets.
Keep the main brush and other accessories out of reach of children.
Do not place objects on the robot.
Keep away from the suction inlet when the robot is working.
Do not use the robot to sweep hot objects.
Do not use the robot to clean long-haired carpets or carpets with dark parts. Dark carpets may not be cleaned normally since the
robot may mistake the dark parts for stains.
Prevent the robot from suctioning hard or sharp objects.
Do not move the robot by holding the protective cover of the laser distance sensor and collision bumper. These are fragile parts.
Turn off the robot and charging base during cleaning or maintenance.
Do not wipe any parts of the robot or charging base using a wet cloth or other liquids.
Use the product in accordance with the instructions in this user manual. The user is responsible for any damages and injuries
caused by improper use.
Do not use the mopping function for carpets or furniture tops.
To avoid water damages, make sure to remove the water tank when the machine is being charged or in standby mode.
Safety Information
Usage Limitations
Safety Information
Do not use battery, charging base or charger provided by any third parties.
Do not dismantle, report, or refit the battery or charging base.
Keep the charging base away from heat sources.
Used batteries should be disposed of according to local regulations.
If the power adapter is damaged or broken, please unplug it immediately and replace it through official channels.
The robot must be shut down during transportation. The product should be transported in its original packaging.
If the robot is left unused for long, it should be fully charged and stored in a cool and dry place. Charge the robot at least
every third month to avoid damaging the battery due to excessive discharge.
Battery and Charging
The laser distance sensor of the product complies with the standard for class 1 laser products of IEC60825 and does not
produce dangerous laser radiation.
Laser Safety Information

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For a smarter way of life.