PTZOptics Move PT12X-4K-GY User manual

Share Your Vision
PTZOptics Move 4K User Manual
MODEL No.
PT12X-4K-GY, PT12X-4K-WH
PT20X-4K-GY, PT20X-4K-WH
PT30X-4K-GY, PT30X-4K-WH

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Preface ............................................... 1
Precautions ........................................... 2
Warning............................................... 2
Packing List ........................................... 3
Warranty ............................................. 3
FCC Statement ....................................... 4
Copyright Notice ...................................... 4
Features............................................... 5
PTZ Features .......................................... 6
Technical Specications............................... 8
Dimensions ...................................... 13
Connection Guide ..................................... 14
Resolution Dial................................... 15
IR Remote Controller Guide ........................... 16
Shortcut Functions ............................... 17
Resetting Your Camera’s IP Address .............. 19
On-Screen Display .................................... 20
Serial Communication Control......................... 24
RS-232 Interface ...................................... 24
RS-485 Interface ...................................... 25
Network Connection .................................. 26
NDI ®| HX3 Connection................................ 29
Setting & Calling Presets .............................. 29
Web UI ................................................ 33
Photobooth Functionality ............................. 56
Serial & IP Command List.............................. 58
Troubleshooting....................................... 72
ptzoptics.com II 1-800-486-5276

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534 Trestle Place Downingtown, PA, 19335 USA · Tel: [phone] · Email: [e-mail]
Preface
Before installation and usage, please read the manual thoroughly. If you have any
questions or issues with this process, please contact our Support Team.
Precautions
▪Do not subject the camera to rain or moisture.
▪Do not remove the cover. Removal of the cover will void the camera’s warranty and may
cause an electric shock. For any abnormal operation, please contact support@ptzoptics.
com.
▪Never operate outside of the specied operating temperature range or humidity.
▪The power supply included in the box is the only power supply to be used with this cam-
era. To purchase a replacement, please visit ptzoptics.com/where-to-buy/.
▪Please use a soft cloth to clean the unit. If the unit is very dirty, clean it with diluted neutral
detergent; do not use solvents which may damage the surface.
Warning
▪Electrical safety
Installation must be in accordance with national and local electric safety
standards.
▪Polarity of Power Supply
The power supply output for this product is 12V DC with a maximum current
supply of 2A. The polarity of the power supply plug is critical and is as follows:
▪Handling
ŜAvoid subjecting the camera to stress, vibration, or moisture during
transportation, storage, installation, and operation.
ŜDo not lift or move the camera by grasping the camera head. To avoid
mechanical damage, do not turn the camera head by hand.
ŜDo not expose the camera to any corrosive solid, liquid, or gas.
ŜPlease make sure that there are no obstacles in the pan or tilt ranges of the
camera lens.
ŜAfter installation is complete, power on the camera.
ŜDo not dismantle the camera - PTZOptics is not responsible for any
unauthorized modication or dismantling.

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▪This is an FCC Class-A product. In a domestic environemt, this camera may cause radio
interference. In the event of radio interference, the user may be required to adequately
mitigate it.
▪Remote Control Battery Safety Information:
▪Store batteries in a cool and dry place.
▪Do not throw away used batteries in the trash. Properly dispose of used batteries through
specially approved disposal methods.
▪Remove the batteries if they are not in use for long periods. Battery leakage and corrosion
can damage the remote control.
▪Do not use old batteries with new batteries.
▪Do not mix and use dierent types of batteries: alkaline, standard (carbon-zinc), or re-
chargeable (nickel-cadmium).
▪Do not dispose of batteries in a re. Do not attempt to short-circuit the battery terminals.
Packing List
Please make sure the items below are included in your camera box:
ŜCamera
ŜAC Power Supply
ŜUSB A-A Cable
ŜRS-232C Cable
ŜQuick Start Guide
ŜIR Remote
Ŝ2 AA Batteries
Warranty
PTZOptics includes a limited parts & labor warranty for all PTZOptics manufactured
cameras. The warranty is valid only if PTZOptics receives proper notice of such
defects during the warranty period. PTZOptics, at its option, will repair or replace
products that prove to be defective. PTZOptics manufactures its hardware products
from parts and components that are new or equivalent to new in accordance with
industry-standard practices.
Here is the link to the PTZOptics Hardware Warranty Documentation. This product
has a 5-year warranty.
Covered by one or more claims of
the HEVC patents listed at
patentlist.accessadvance.com.

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FCC Statement
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications.
FCC Caution: Any changes or modications not expressly approved by the
party responsible for compliance could void the user’s authority to operate this
equipment. Operation is subject to the following two conditions: This device may
not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Copyright Notice
The entire contents of this manual / guide, whose copyright belongs to PTZOptics,
may not be cloned, copied, or translated in any way without the explicit permission
of the company. The product specications referred to in this document are for
reference only and as such are subject to updating at any time without prior notice.

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Features
• Automatic Tracking
Advanced algorithms to enable auto-tracking in various scenarios such as education,
conferences, and live broadcasts.
• 12X, 20X, 30X Optical Zoom Models
8 million pixel ultra-high resolution 4K telephoto lens in 12X, 20X, or 30X optical
zoom.
• 4K Ultra HD
Next generation SONY UHD CMOS sensor for shooting high quality 4K video at 60
FPS, with the exibililty to adjust numerous other resolutions and frame rates.
• HDMI 2.0
HDMI 2.0, can directly output 4K uncompressed digital video.
• Low Light
CMOS image sensor with ultra-high SNR can reduce image noise in low light.
• 3D Noise Reduction
Produces a clean, clear image even in low light with a signal-to-noise ratio as high as
55db.
• Built in Gravity Sensor
Built in automatic image ip function, convenient for installation.
• Multiple Interfaces
Supports Simultaneous USB 2.0, HDMI 2.0 / 3G-SDI / IP streaming (SRT, RTSP,
RTMP) (HDMI & SDI are not simultaneous)
• Multiple Control Options
Controllable via IR remote, network connection, RS-232, RS-485, and the USB port.
• Tally Light
Features a built-in tally light that shines GREEN to indicate when the camera is in preview
mode. The light shines RED when the camera is on-air. The tally light illuminates when it’s
being used with NDI-compatible video mixing software.

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PTZ Features
• Camera Control
Auto-Tracking with Extended Options: This feature lets the camera
automatically follow a moving person in its view. The extended options
include selecting where the camera will pick up the next target and
selecting between multiple targets on the y.
Video Templates: The PTZOptics team is making it easy to select the best
performance IP video streams for your project by providing easily selectable
video templates for NDI, Dante, and IP streaming.
White Balance Modes: This feature helps in adjusting the color balance
in your images, specically focusing on the color white. Dierent lighting
conditions can change the color of white, which may alter other colors in the
image. White balance modes can help correct for dierent types of light like
sunlight, shade, tungsten, uorescent, etc. so that the white in your image
remains true and other colors are displayed correctly.
Exposure Modes: This refers to the dierent methods the camera uses
to decide the correct combination of aperture, shutter speed, and ISO to
achieve the perfect exposure. Dierent modes could include manual (where
you control everything), auto (the camera decides), or other modes that
allow control over one aspect (like shutter priority, where you control the
shutter speed and the camera adjusts the other settings)
• Additional Updates
On-Camera Firmware Updates: This feature allows you to update the
camera’s rmware directly from the camera itself. Firmware is the low-level
software that controls the hardware of your camera. Being able to update
it directly on the camera simplies the process and ensures you can easily
have the latest features and bug xes.
Proles: PTZOptics cameras now feature multiple proles that allow you to
quickly set up your camera for dierent shooting situations. For example,
you might have one prole for indoor shooting, another for outdoor shooting,
and another for low light situations. Each prole would have dierent
settings for things like white balance, exposure, frame rate, etc.

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• Networking
Simple Network Discovery: This is a feature that allows the camera to be
easily discovered and connected to a network. PTZOptics cameras can now
be found by simply entering http://ptzoptics.local/ into any web-browser.
The IP address can then easily be changed through the user interface.
NTP for NDI sync: Network Time Protocol (NTP) is a networking protocol
for clock synchronization between computer systems over packet-
switched, variable-latency data networks. This can be used to ensure that
the timestamps on the Network Device Interface (NDI) streams from your
cameras are accurate and synchronized, ensuring that your video streams
are in sync with each other and with any other networked devices.
Multicast/Unicast: This feature refers to the method of data transmission
over a network. In multicast, data is sent to multiple recipients at the same
time. In unicast, data is sent from one sender to one receiver. Depending on
your network setup and the requirements of your video stream, you might
want to use one or the other.

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Model PT12X-4K-GY-G3, PT12X-4K-WH-G3
PT20X-4K-GY-G3, PT20X-4K-WH-G3
PT30X-4K-GY-G3, PT30X-4K-WH-G3
Type PTZOptics Move 4K
Description 4K60 PTZ camera with video auto tracking & HDMI, SDI, USB,
NDI & IP video outputs
Resolution & Frame Rate HDMI: 3840x2160p-60/59.94/50/30/29.97/25,
1920x1080p 60/59.94/50/30/29.97/25,
1920x1080i-60/59.94/50, 1280x720p-60/59.94
SDI: 1920x1080p-60/59.94/50/30/29.97/25,
1920x1080i-60/59.94/50, 1280x720p-60/59.
Sensor (12X) Sony 1/2.5 inch, CMOS, Eective pixels: 8.51M
(20X) Sony 1/1.8 inch, CMOS, Eective pixels: 8.42M
(30X) Sony 1/1.8 inch, CMOS, Eective pixels: 8.42M
Scanning Mode Progressive
Lens (12X) f = 4.4mm ~ 52.8mm, F1.8 ~ F2.6
(20X) f = 6.25mm ~ 125mm, F1.58 ~ F3.95
(30X) f = 7.1mm ~ 210mm, F1.61 ~ F5.19
Digital Zoom O (3840x2160), 2X (1920x1080), 3X (1280x720), 4X
(960x540),
8X (480x270), 16X (256x144)
Video Based Auto-Tracking Supported
Minimum Illumination 0.5 Lux @ (F1.8, AGC ON)
Shutter 1/30s ~ 1/10000s
White Balance Auto, Indoor, Outdoor, One Push, Manual, VAR
Backlight Compensation Supported
Digital Noise Reduction 3D Digital Noise Reduction
Technical Specications

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Video Signal Noise Reduction ≥55dB
Horizontal Field of View (12X).......... 6.9° ~ 72.5°
(20X).......... 3.5° ~ 60.7°
(30X).......... 2.5° ~ 59.2°
Veritical Field of View (12X).......... 3.9° ~ 44.8°
(20X).......... 1.9° ~ 34.1°
(30X).......... 1.4° ~ 34.6°
Horizontal Rotation Range ±170°
Vertical Rotation Range -30° ~ +90°
Pan Speed Range 1.7°/s ~ 100°/s
Tilt Speed Range 1.7°/s ~ 69.9°/s
Image Flip Supported (built-in gravity sensor)
Image Mirror Supported
Image Freeze Supported
POE+ Supported
USB Specications
Operating System Windows 7 / 8.1 / 10 / 11 / Mac OS, Linux, Android
Color System/Compression YUY2 / MJPEG / H.264 / H.265
Video Format ▪YUY2: Max resolution: 3840x2160pp@5
▪MJPEG: Max resolution: 3840x2160p@30
▪H.264 AVC: Max resolution: 3840x2160p@30
▪H.265: Max resolition: 3840x2160p@30
USB Audio Supported
UVC Version UVC 1.1 ~ 1.5
UVC Control Supported

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IP Video Specications
Video Compression H.264, H.265, MJPEG
Video Stream First Stream, Second Stream
First Stream Resolutions 3840x2160, 1920x1080, 1280x720, 1024x576,
720x480, 720x408, 640x480, 640x360
Second Stream Resolutions 720x480, 720x408, 640x480, 640x360, 480x320,
320x240
Video Bitrate First Stream: 32kbps ~ 102400kbps
Second Stream: 32kbps ~ 20480kbps
Bit Rate Type Constant Bit Rate (CBR), Variable Bit Rate (VBR)
Frame Rate 50Hz: 1 ~ 50 fps
60Hz: 1 ~ 60 fps
Audio Comppression AAC
Audio Bit Rate 96kbps, 128kbps
Supported Protocols TCP/IP, UDP, HTTP, RTSP, RTMP/RTMPS, ONVIF, SRT,
Multicast, etc.
Input & Output Interface
HD Output ▪1x RJ45: 10/100/1000M Adaptive Ethernet Port
▪1x HDMI: version 2.0
▪1x USB 2.0: type A
▪1x 3G-SDI: BNC type, 800mVP-p, 75Ω, Along to SMPTE
424M standard
Audio Interface ▪1x 3.5mm Line level Input
▪1x 3.5mm Line level Output

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Communication Interface ▪1x 8-pin Mini DIN RS232 Input, Max distance: 98.5ft / 30m,
Protocol: VISCA / Pelco-D / Pelco-P
▪1x 8-pin Mini DIN RS232 Output, Max distance: 98.5ft / 30m,
Protocol: VISCA / Pelco-D / Pelco-P
▪1x 2-pin Phoenix port RS485 Input / Output, Max distance:
3,937ft / 1200m, Protocol: VISCA / Pelco-D / Pelco-P
IR 4x IR Addresses, Max distance 30ft / 9m
Power Jack JEITA Type (DC IN 12V)
Physical Parameter
Input Voltage DC 12V / PoE+(802.3af)
Current Consumption Max 2A
Operating Temperature 14°F ~ 104°F (-10°C ~ 40°C)
Storage Temperature -40°F ~ 140°F (-40°C ~ 60°C)
Humidity Range 10% - 80%
Power Consumption Max 18W
Size in. (W x D x H) (12X) 5.57” W x 5.94” (6.65 including SDI) D x 6.93” (7.91” with tilt
up) H
(20X) 5.57” W x 5.94” (6.65 including SDI) D x 6.93” (7.91”
with tilt up) H
(30X) 6.69” W x 7.12” (7.75 with SDI) D x 8.98” (10.5” with tilt
up) H
Size mm. (W x D x H) (12X) 141.5 W x 151 (169 including SDI) D x 176 (201 with
tilt up) H mm
(20X) 141.5 W x 151 (169 including SDI) D x 176 (201 with
tilt up) H mm
(30X) 170 W x 181 (196.85 including SDI) D x 228 (266.7
with tilt up) H mm
Camera Weight (12X) 3.25 lbs | 1.47 kg
(20X) 3.25 lbs | 1.47 kg
(30X) 4.41 lbs | 2.0 kg

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Tracking Distances
Tracking Data Maximum Range Minimum
Acquisition Range
at “Home” Position
Recommended
Pickup Range from
“Home” Position
Maximum
Recommended
Tracking Range
PT12X-Move4K 230’ 0-50’ 0-44’ 202’
PT20X-Move4K 300’ 50’ 0-44’ 264’
PT30X-Move4K 380’ 50’ 0-44’ 334’

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12X & 20X Models
30X Model
6.93in
8.98in
5.57in 6.65in
6.69in 7.12in
Dimensions

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Connection Guide
1. To start your camera, please connect the power adapter to the DC-12V power connector port on
the back of the camera, ensuring all connections are correct and secure.
2. The power indicator on the front panel of the camera will illuminate.
3. Once powered on, the camera will initialize. During this phase, it will rotate to the left
and right limit positions, then both horizontal and vertical limit positions. After these limit
checks, it will stop at the center position. Once the camera has stopped moving, the
initialization will be complete.
(Note: If preset 0 is saved, The camera will stop at preset 0)
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2
1. DC 12V
2. Line In
3. Line Out
4. Resolution
Dial
5. RS485
Interface
6. RS232 IN
Interface
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4
6 7
8
9
10
11
12
7. RS232 OUT
Interface
8. Restore
9. HDMI
10. 3G SDI
11. Service Port
12 LAN

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7. RS232 OUT
Interface
8. Restore
9. HDMI
10. 3G SDI
11. Service Port
12 LAN
Resolution Dial
HDMI SDI
0 1080p 60 0 1080p 60
1 1080p 50 1 1080p 50
2 1080i 60 2 1080i 60
3 1080i 50 3 1080i 50
4 1080p 30 4 1080p 30
5 720p 60 5 720p 60
6 1080p 29.97 6 1080p 29.97
7 1080in 59.94 7 1080i 59.94
8 1080p 29.97 8 1080p 29.97
9 720p 59.94 9 720p 29.97
A 2160p 29.97 A 1080p 29.97
B 2160p 59.94 B 1080p 59.94
C 2160p 25 C 1080p 25
D 2160p 30 D 1080p 30
E 2160p 50 E 1080p 50
F 2160p 60 F 1080p 60
System Select Resolution Dial

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IR Remote Controller Guide
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2
3
4
5
6
7
8
10
9
11
12
13
15
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1. Standby Button
Press this button to enter standby mode. Press it again to enter normal mode.
Note: Power consumption in standby mode is approxinately half of the normal mode.
2. Number Keys
Press to set or call preset camera position or input a number.
3. * Button
Used predominantly when calling shortcuts.
4. Set / Clear Presets
To Set a Preset: save a camera position, press [PRESET] + any number zero through nine.
To Clear a Preset: erase a camera position, press [RESET] + any number zero through
nine. To erase all presets, press [*] + [#] + [RESET]
5. Pan / Tilt Control Buttons
Press the [LEFT or RIGHT] arrow to pan. Press the [UP or DOWN] arrow to tilt. Press the
[HOME] button to return the camera to the front facing home position.
6. Return Button
Press the [RETURN] button to go back to a previous menu within the on screen display
(OSD)
7. Zoom Buttons
Press [+} to zoom in (Slow and fast speed)
Press [-] to zoom out (Slow and fast speed)
8. L / R Set Buttons
Set the Left & Right directional buttons for the remote. Press the following buttons si-
multaneously.
Press {L/R SET] + [1]: Buttons function normally
Press [L/R SET] + [2]: Buttons function inverted
9. Focus Buttons
Adjust camera focus.
[AUTO]: focuses the image on the center object.
{Manual]: Manually control focus. Press [FAR] to focus on a far object. Press [NEAR] to
focus on a near object.
10. Camera Select Buttons
Press a number to select the corresponding camera you want to operate.

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11. # Button
For multiple functions. Typically used
when calling shortcuts
12. Multiple Function Buttons.
Function 1: Auto Tracking Control
▪[F1]: Enable video-based auto-framing (nonfunctional)
▪[F2]: Enable audio-based auto-tracking (nonfunctional)
▪[F3]: Enable video-based auto-tracking
▪[F4]: Disable auto-tracking
Function 2: For setting camera IR address.
Press these 3 keys one after another to set the
camera IR address as follows:
[*] > [#] > [F1]: Address 1
[*] > [#] > [F2]: Address 2
[*] > [#] > [F3]: Address 3
[*] > [#] > [F4]: Address 4
Function 4: Image Freeze
• [#] > [*] > [F4]: Freeze the video feed. Repeat to unfreeze.
13. Menu Button
Press to enter the camera’s On Screen Menu (OSD)
[MENU]: Open or close the On Screen
Display menu
14. Backlight Button
Use to enable or disable backlight
compensation.
Note: Only eective in auto exposure
mode.
Note: If there is light behind the subject,
they may appear darker. In this case, use
Backlight Compensation to enhance image.
15. P / T RST Button
Perform camera self-calibrate pan and tilt
movement. (PTZ Cameras Only)

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Shortcut Functions
[*] > [#] > [1]: Display OSD menu in English
[*] > [#] > [3]: Display OSD menu in Chinese
[*] > [#] > [4]: Show IP address
[*] > [#] > [6]: Quickly restore the default settings
[*] > [#] > [8]: Show the camera version
[*] > [#] > [9]: Quickly set mount mode (ip / normal)
[#] > [*] > [7]: OnePush White Balance Trigger (Camera must be in OnePush White Balance)
[*] > [#] > [AUTO] Performs the “Startup Dance” on repeat
Resetting the IP address of your camera from the remote:
[*] > [#] > [MANUAL]: Resets IP information to default
[#] > [*] > [4]: Enable Dynamic IP address
[#] > [*] > [#] > [1]: Sets IP address to 192.168.100.81
[#] > [*] > [#] > [2]: Sets IP address to 192.168.100.82
[#] > [*] > [#] > [3]: Sets IP address to 192.168.100.83
[#] > [*] > [#] > [4]: Sets IP address to 192.168.100.84
[#] > [*] > [#] > [5]: Sets IP address to 192.168.100.85
[#] > [*] > [#] > [6]: Sets IP address to 192.168.100.86
[#] > [*] > [#] > [7]: Sets IP address to 192.168.100.87
[#] > [*] > [#] > [8]: Sets IP address to 192.168.100.88
[#] > [*] > [#] > [9]: Sets IP address to 192.168.100.89
[#] > [*] > [#] > [0]: Sets IP address to 192.168.100.80