PULSEEIGHT neo:4Pro User manual

b
CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Inside The Box (Kit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Specications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Safety Precaution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Panel Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Infrared Blaster Cable Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Neo:Lite Receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
IR Receiver And Transmitter Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Wiring Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Neo Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Monitoring Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
EDID Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Warranty Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Warranty Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

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The neo:4Pro is a 4x4 HDMI/HDBaseT video matrix switch and the perfect product for routing multiple 4K UHD
source devices to multiple locations within your environment. Supporting HDMI 2.0 a/b, the latest HDCP 2.3 and
10.2Gbps bandwidth, this is the perfect cost-eective product for a multi-room control system integrating with
the latest 4K UHD devices.
The Pulse-Eight neo:4Pro Video Matrix oers uncompressed switching and transmission of 4K UHD content -
featuring 4 HDMI inputs, 4 HDBaseT Outputs and 2 (Mirror) HDMI outputs. The neo:4Pro goes the distance,
supporting 4K/30, 4:4:4, or 4K/60, 4:2:0 up to 40 meters (130 feet), and 1080p/60, 4:4:4 up to 70 meters (230 feet).
With CEC control and support for multiple video control methods, the neo:4Pro is the uncompromising solution
for residential and commercial installations.
The Pulse-Eight neo:4Pro Kit includes 4 neo:Lite HDBaseT receivers which are PoH compliant.
INTRODUCTION
FEATURES
INSIDE THE BOX (KIT)
• Ultra HD 4K 30 4:4:4 Video Transmission (up to 300Mhz)
• Latest HDCP 2.3 Support
• 4 x HDMI Inputs
• 4 x HDBaseT Class B Outputs
• 2 x Mirror HDMI Outputs
• HDMI-CEC Bi-Directional Control
• Alexa Voice Control
• Responsive Web Interface
• 1 x neo:4Pro Chassis
• 4 x neo:Lite PoH Receivers
• 1 x Rack Mounting Kit
• 1 x Power Cord
• 1 x IR Blaster Cable Pack
• 1 x 4 Button IR Remote
• 1 x Quick Setup Guide
neo:4Pro
Quick Setup Guide Power Cord
Rack Mounting Kit
IR Blaster
Cable Pack
4 x neo:Lite
PoH Receivers
4 Button IR Remote

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Video Resolution - 3840x2160p @50/60Hz 8bit 4:2:0
- 3840x2160p @24/25/30Hz 8bit 4:4:4
- 3840x2160p @24/25/30Hz 10bit 4:2:0 HDR
- All formats 1080p, 1080i, 720p, 576p, 480p @24/25/30/50/60Hz
Video Inputs 4 x HDMI
Video Outputs 4 x HDBaseT + 2 HDMI Mirror (4 switchable outputs)
HDMI Compliance HDMI 2.0 (up to 340 MHz TMDS clock)
HDCP Compliance Up to 2.3
Input TMDS Signal 3.40Gbps per data lane (10.2Gbps total)
Bandwidth 10.2 Gbps
CEC Yes - Bidirectional
Extender Technology HDBaseT 1.0 Class B (PoH compliant)
HDBaseT Connections 4
Transmission Distance 4K up to 40m (130ft) and 1080p up to 70m (230ft)
Chroma Subsampling YCbCr4:4:4, YCbCr4:2:2, YCbCr4:2:0, RGB
Colorspace YUV (rec. 601, rec709, rec2020), RGB
Color Depth 8-bit, 10-bit, 12-bit
IR Inputs to Room Yes
IR Outputs to Source Yes
IR Receiver Port 3.5mm 5V stereo jack
IR Transmitter Port 3.5mm 5V stereo jack
Ethernet Ports 1 x RJ45 (control only)
Available On Internet Yes, thru the Pulse-Eight's Remote Monitoring Portal
RS-232 Ports 1 x RS232 DB9 (control only)
LED Indicators Front - 3 LEDs (System Health , Network, Cloud Monitoring)
Back - Various (port and signal connectivity status)
Operating Humidity 5 to 90% RH (no condensation)
Operating Temperature 0 to +35°C (32 to +95°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
Power Input IEC C14 socket
Power Rating 110-240V, 50/60Hz, 2.0A (max)
Surge Protection AC Input : IEC61000-4-5 (class 3).
Rack Spacing 1U
Certications UKCA, CE, FCC (SDoC), RoHS
ESD Protection Human Body Model: 8kV air, 4kV contact
Included Accessories Rack mounting accessories, Power cable.
Drivers Control 4, Crestron Home, ELAN, RTI, and Savant
Dimensions (W x H x D) 44cm x 4.3cm x 14cm
Weight 2.05kg
Box Dimensions (W x H x D) 52.5cm x 13cm x 21cm
SPECIFICATIONS

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SAFETY PRECAUTION
Please read the instructions before attempting to install or operate this equipment.
Please keep the following in mind as you unpack and install this equipment:
• Always follow basic safety precautions to reduce the risk of re, electrical shock, and injury.
• To prevent re or shock hazards, do not expose the unit to rain, or moisture or install this product near water.
• Never spill liquid of any kind on or into this product.
• Where possible, install the matrix towards the top of the rack to avoid the unit overheating.
• Only use the supplied IEC cable.
• Never push any objects into this product through any openings or empty slots in the unit as you may damage
parts inside and/or cause an electrical shock.
• Do not allow anything to rest on the power cabling and avoid putting the weight of any kind on it.
• To protect the unit from overheating do not block any vents or openings in the unit housing that provides
ventilation. Allow sufficient space for air to circulate around the unit.
• This product is intended for use in a clean (dust-free) residential environment.
Ventilation
It’s important to keep the product well ventilated when installing this Pulse-Eight matrix.
Any electronic equipment will generate heat. A well-ventilated area helps to disperse the heat. If placed in a poorly
ventilated area, your equipment may heat up and cause irreparable damage to the circuitries.
Allowing systems to run for prolonged periods under high temperatures will break down circuitry and electrical
component. It also applies if the device is left in the path of direct sunlight or near any heat source.
Dust tends to accumulate and will disrupt the fan and electronics system. Dust particles contain various
compositions like water, oil, and other minerals or chemicals. Having them in your electronic device can sometimes
cause a signal error or degradation to the internal chips and circuitries. Because we cannot accurately predict
how or when they can aect your device, we highly recommend that you keep Pulse-Eight products not only in a
well-ventilated area but also as clean as possible.
In some cases, insects or reptiles can make nests near or inside the electronic casing. Whilst we design our
products to maximize the protection of internal electronics, please be aware that insects and reptiles can be
drawn to these types of habitats. In the unlikely event, this does happen, this will lead to poor ventilation inside
the unit, and it will be unable to disperse heat eectively.
Finally, whenever possible, do not stack audio and video matrixes together. Leave enough space in between each
unit in order to provide good airflow.
FCC Warning
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment
o and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

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PANEL DESCRIPTIONS
ACB
System Health LED indicates matrix health.
RED - It is powering on or fault found.
GREEN - The system is healthy.
Network LED indicates the matrix network connection.
RED - No network cable is connected.
AMBER (Flashing) - It discovers the IP address.
AMBER (Solid) - The network has the IP but cannot ping the router.
GREEN (Flashing) - The network cannot reach the internet.
GREEN (Solid) - The network is healthy.
Cloud LED indicates the matrix connection to the Pulse-Eight Cloud.
RED - It is not connected to the cloud.
GREEN - It is connected to the cloud.
A
B
C
D E F G
MH L
JNI K

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Serial Port: RS-232 Port - For control of the Matrix from PC or third party control processor via serial cable.
IR IN and OUT Ports: Connect as required.
The IR IN port can be used to accept and distribute IR signals from a controller using a P8-IR-Optocable.
The IR OUT port is used to control the connected HDMI Source device (STB, Blu-Ray, etc) using a compliant
Pulse-Eight IR Emitter.
Control IR Input: General IR input designed for legacy control systems where direct IR input is required.
However, this port should not be necessary when utilising our CEC and IP driver.
HDMI Mirror IR IN connect as required.
The Input IR port can be connected to receive and distribute IR signals from a connected HDMI extender.
Power Connector is used with the supplied power cord to connect the power.
Ethernet: Connect to network - Required for connection to Web Interface, Third Party Control, and Cloud
Remote Monitoring Portal.
Global IR Used for a control system to be able to see all IR signals from all zones. We recommend using a P8-
IR-Optocable for connectivity from this port to your control system.
HDMI Inputs: Connect the appropriate high speed HDMI cable to each input. These cables should then be
connected to the Source device. (Blu-Ray player etc.)
HDBaseT Outputs: Connect the appropriate Cat5e or higher grade cable to each output. These cables should
then be connected to a neo Receiver at each Sink device. (TV/Amplier etc.). The output will mirror the adjacent
HDBaseT output.
HDMI Mirror Outputs: Connect the appropriate high speed HDMI cable to each output. These cables should
then be directly connected to each Sink device. (TV/Amplier etc.)
Reset: Factory reset - Please use only when instructed by our customer service team.
D
F
E
J
K
L
M
N
G
I
H

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1. IR Transmitter - An IR flasher (emitter) is required when wanting to output (blast) an IR command to an
attached device. Please use compliant Pulse-Eight IR emitters (5V) as failure to do so might result in damage
to the product.
HDBaseT Input - Connect the appropriate category cable (Cat6 or higher recommended) to the each input of
the receiver; these cables should then be connected to one of the HDBaseT outputs on the matrix. The LEDs
will illuminate to indicate a link (amber LED) and power (green LED) is being received.
IR Receiver (RX) - The IR Receiver port (black) can used to distribute IR signals back to the matrix when
connecting an IR Receiver.
IR Flasher (TX) - The IR Flasher port (grey) is used to control the connected HDMI Sink device (TV) using the
IR transmitter.
HDMI Output - Connect the appropriate high speed HDMI cable to this port and connect to the sink device.
A
B
C
D
INFRARED BLASTER CABLE PACK
2. IR Receiver - An IR receiver is required when wanting to accept incoming IR signals - for example, from a
remote control - to distribute and control other attached devices remotely. Please use compliant Pulse-Eight
IR receivers (5V) as failure to do so might result in damage to the product.
NEO:LITE RECEIVER

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INSTALLATION
Installing In A Rack
1. Attach the rack ears to the front sides of the matrix using the provided screws.
2. Install into the rack and connect cabling according to the mode of operation – as described below.
WARNING: To prevent damage, it is important to ensure adequate ventilation space on the sides of the
matrix, especially on the ventilation openings on the side of the product enclosure.
!
1. Connect HDMI cables from your video sources (e.g. Blu-Ray player) to the HDMI inputs of the matrix.
2. If required, connect the compatible IR Flasher (Emitter/Transmitter) cable to the ‘IR Out’ port (grey) on the matrix
and the IR bud placed over the source device’s IR window.
1. Connect the appropriate category cable (Cat6 or higher recommended) to each HDBaseT output ports that
you require.
2. Complete the connection by attaching the other end of the Cat cable to a supplied neo Receiver’s ‘HDBaseT In’
port. The neo Receiver should be situated at the output end (i.e. next to the TV).
Note: It is recommended, for ease of setup, to connect devices from Input 1 to Input 4 first.
Note: It is recommended, for ease of setup, to connect devices from Output 1 to Output 4 first.
Note: Use only neo:Lite Receiver (P8-HDBT-L-RX-SE)
Connecting The Inputs
Connecting The HDBaseT Outputs

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3. Connect HDMI Out on the neo Receiver to the sink device (i.e. TV) using a high-speed HDMI cable.
4. If required, connect the IR Receiver to the neo Receiver’s ‘INFRARED IN’ port - and place the IR bud on the underside
of the sink device (i.e. TV).
5. If required, connect the compatible IR Flasher (Emitter/Transmitter) cable to the ‘INFRARED OUT’ port on the neo
Receiver with the IR bud placed over the sink device’s IR window.
For HDMI Output ports 1 and 2, connect sink devices (e.g. TVs) directly via high speed HDMI cables.
Note: Can also be used in conjunction with a Pulse-Eight neo HDMI Extender Set (sold separately) for reaching further
distances.
Connecting The HDMI Outputs
WARNING: Please make sure to use a compatible 5V IR receiver/transmitter on this product. Please refer to
Infrared Blaster Cable Pack section.
!
It is necessary to connect a standard Ethernet cable (Category 5e/6/7) from the matrix’s ‘Ethernet’ port to your
router or network switch. Crossover cables are not supported.
Note: A network connection is required for supporting full control/remote monitoring features of the product.
Connecting To The Network

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4. Once initialization has been completed, the System Health, Network and Cloud LEDs should all appear ON (green).
5. Check the LED status on the attached neo Receivers to ensure correct installation and connection. See LED Status
in Troubleshooting section.
1. Insert the supplied power cord and plug into the AC mains.
2. Turn ON the power switch.
3. As it powers ON, the front panel LEDs (System Health, Network, Cloud) will illuminate momentarily before it begins
its initialization sequence.
Note: The initialization process takes between 20 seconds and up to 2 minutes. However, it is possible that a firmware
update may be available the first time the unit is powered ON - in this instance the matrix may take longer to initialize.
If both the System Health and Network LEDs flash (orange/green) quickly together then a firmware update is being
applied. Please wait and do not disconnect the power until this update has completed.
Note: The Green LED of the HDBaseT port (RJ45) on the neo Receiver should illuminate when there is power to the device
– i.e. it is receiving PoH/PoE.
Turning On The Matrix

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This section is only required when utilizing IR ashers or Receivers in your installation.
1. The IR ports at the ‘INFRARED’ box work as follows:
• IN port (black) is a 3.5mm stereo socket that accepts an IR input signal coming into the matrix intended
to be sent to another room over the HDBT output below. It extends the IR signal from the matrix to the
attached neo Receiver’s IR-Flasher port.
You can connect these ports directly to a 3rd party Control system processor/controller. A P8-IR-
Optocable might be required.
• OUT port (grey) is a 3.5mm stereo socket output designed to attach an IR Flasher to control the Source (Blu-
ray, STB, etc) connected to the HDMI input below. The original IR signal can come from the following:
• Any IR signal received by an attached neo Receiver will be routed back to the corresponding ‘IR OUT’ port,
according to the video routing to that HDBT output – e.g. if the matrix is routing video from HDMI In #2
on to HDBT out # 5, then the any IR signal received by the neo Receiver attached to HDBT port #5 will be
routed and blasted out the matrix’s IR OUT port #2
2. The CONTROL port is designed for legacy control systems where direct IR input is required.
3. The GLOBAL is used for a control system to be able to see all IR signals from all zones. We
recommend using a P8-IR-Optocable for connectivity from this port to your control system.
4. The HDMI IR IN ports above the HDMI outputs are a little dierent:
• INPUT port is only required when using an external HDBaseT extender. It is designed to receive
the incoming IR signal from the HDBaseT set connected to the HDMI output. The IR signal will
then be routed to the corresponding ‘IR OUT’ port on the matrix according to the video routing.
Note: If a display is connected locally (i.e. there is no HDBaseT extender set connected to HDMI output) then this IR
INPUT port should generally not be required in an installation.
IR RECEIVER AND TRANSMITTER PORTS

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WIRING GUIDELINES
This is an example of a wiring diagram of the neo:4Pro.

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NEO WEB INTERFACE
The front page of the web interface features a user-friendly drag and drop display showing all available inputs and
outputs. The following steps instruct how to access and customise this for the end-user.
Accessing The Admin Area
When setting up the neo:4Pro matrix, it is important that the installer can access the admin menu on the Web
Interface to congure the matrix according to the installation’s requirements.
The Web Interface can be accessed using a computer connected to the same router/network as the matrix and
by visiting www.gotomymatrix.com in your web browser. Navigate to the Cloud Connection tab (on the left-hand
side) and then click on ‘[Admin]’ link at the foot of the page. Insert your password to log in and access all options.
Note: The default password is “admin”. It is recommended that this is changed to a unique and memorable password
once setup has been completed.

15
Link The Installer Account
On the Cloud Connection page, insert your Pulse-Eight Installer ID (4-digit) into the box and save changes - this will
enable the matrix to be linked to your monitoring account.
Once you have entered your Installer ID, you will be able to gain access to the Cloud Monitoring Service to monitor
all of your Pulse-Eight installations remotely in one place.
For more information, refer to the “Accessing the Monitoring Portal” section in this manual.
Note: If you do not already have an Installer Id then you will need to register for a new account. Please contact your
local representative or visit monitoring.pulse-eight.com/Account/Register.
Input and Output Options Setup
To access the Input and Output Setup options, click on the symbol for changing the selected Input settings
and the symbol for changing the selected output settings.

16
Input Setup Options
Name: Change the name of the selected input. This name will be displayed on the source list on the display device
(TV) menu.
Control Method: Change the control method for the supported Set Top Box. They are:
• CEC (default control)
• Sky UK
• TiVo/Virgin
• Kodi
• Dish
• DirecTV
Hidden: Turn on to hide the selected input from the end user’s web interface.
EDID Profile: Drop down menu to select an alternative EDID prole for the selected Input. See the EDID
Management section of this manual for more information.
EDID Details: This will bring up a page detailing the current EDID information for the selected Input.
Note: The listed Set Top Boxes (i.e Sky/Virgin/TiVo/Kodi/Dish/DirectTV) can be controlled automatically by the matrix
over IP. You will need to enter the IP address of the STB.
The matrix will need to reboot for the changes to take eect and for the control to work.

17
Output Setup Options
Name: Change the name of the selected output.
Video From: A dropdown list showing the source the output is currently displaying.
Mirror: Select an output from the list for the video to mirror another display (selected output).
EDID Details: This will bring up a page detailing the EDID information of the HDMI Sink (display) connected to that
output.
Hidden: The toggle switch can be turned on to hide the selected output from the end user’s web interface.
Source Filtering: Toggle switches to select which inputs can be routed to the selected output display.
Link Status: Indicates if the HDBT link is active.
Remote Module Details: This will display a popup providing details on the attached neo Receiver.
Link Quality: Indicated the quality of the link. Click the icon to view Link Quality Test Tool.
Cable Length: Indicates the approximate length of the CAT cable inserted into the output. This is an estimate
based on the cable’s performance and may not be accurate.
Note: Ensure that after any changes you click the ‘Save Changes’ button.

18
System Health
IR Noise Test
Under the System Health tab, information about the hardware’s performance is displayed. The colour coded
boxes will indicate if it is performing correctly along with the reading of the internal temperature sensor that will
indicate if the system is overheating.
Under the System Health tab, you will also nd Advanced Diagnostics that will perform detailed tests on specic
areas of your installation to identify potential faults.
The IR Noise Test will check to see if any unwanted IR noise is being received over a sustained period of time for
each port. Failing this test would indicate that the IR receiver on its video output zone (neo receiver) is picking up
noise in its environment.
Example of failure message:
The IR receiver connected to this port is occasionally picking up stray IR messages, this may occasionally interrupt IR
communication to the connected source device and/or control system. If you repeat this test and it remains in this state,
we recommend relocating the IR emitter.

19
HDBaseT Link Quality Test
The HDBaseT Link Quality Test will check the HDBaseT link is stable over a sustained period of time. There are two
drop down menus, the rst is the output you are testing, the second is the type of test you are doing.
The Mean Square Error test is the ratio (in dB) of the signal power in relation to the originally transmitted signal
vs the received and it is an analogue measurement. This reading is directly aected by kinks, termination & other
cable issues. Each Channel has a colour that represents the same colour in the twisted pair in the Cat cable. All
four of these Channels should each be below the -15dB line. Otherwise, the cable quality will be marked as “Poor”.
Also, all four of these Channels should be within 3dB’s of each other, for example, -21dB. -20dB. -21dB & -19dB.
Otherwise, the cable quality will be marked as “Poor”.
The Channel Errors test is a measurement of the number of digital errors on the channel, such as packet loss
and bit errors. Each Channel has a colour that represents the same colour as the twisted pair in the Cat cable.
All four of these Channels should be below the 40-line. Otherwise, the cable quality will be marked as “Poor”.
Also, all four of these Channels should be within 3 of each other, for example, 35. 36. 35. 34. Otherwise, the cable
quality will be marked as “Poor”.
It is also possible to check the link quality remotely by logging into your installer account at monitoring.pulse-
eight.com
Note: If any of the above criteria is broken at any time but it then recovers to normal, this can still indicate an issue
in the cabling so the matrix will remember this information and will continue to mark the cable as “Poor”. This can
explain if your cables look to meet the MSE test criteria but are still marked as “Poor” then it is likely to be caused by
a momentary “bad spike” (reading below MSE criteria) happening in the past.
Note: If any of the above criteria is broken at any time for any of the channels but it then recovers to normal, this can
still indicate an issue in the cabling so the matrix will remember this information and will continue to mark the cable
as “Poor”. This can explain if your cables look to meet the Channel Error test criteria but are still marked as “Poor”
then it is likely to be caused by a momentary “bad reading” (below Channel Error criteria) happening in the past.

20
Cloud Connection
ALEXA VOICE CONTROL
Under the Cloud Connection tab, you will have basic monitoring information:
System Status: This colour-coded status will notify you if the system is healthy or if there is an issue.
Last Monitoring Pulse Sent: This will indicate the date and time when the matrix last ‘phoned home’.
Installer ID: Enter your Pulse-Eight Installer ID to link to the Pulse-Eight Monitoring Portal.
Connection Status: This will detail if the matrix is connected to the Pulse-Eight Monitoring Portal.
Alexa: This matrix can be controlled by Alexa’s voice command control. To set this up, please follow the ‘Alexa
Voice Control’ section for further details.
It is possible to add the neo:4Pro matrix to your Alexa smart-home setup in order to control the attached Sink
and Sources using voice commands.
1. Install the ‘neo’ Alexa skill from Amazon on the Alexa app.
2. On the Cloud Connection tab, click the ‘Setup Voice Services’ button, this will take you to -
my.pulse-eight.com with instructions on setup.
3. Click on the ‘Login via Amazon’ button and proceed to login to your Amazon account. A page will appear
listing your discovered devices - these are the systems available for Alexa control. Click ‘Connect’ next to
the appropriate system.
4. Tell Alexa to ‘Discover Devices’ - your system should now be connected.
Note: Alexa is a virtual assistant AI technology developed by Amazon. It is capable of voice interaction with smart
speakers, but it is also used to control smart devices in home automation systems.