Qlogic QLogic Fibre Channel Switch User manual

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59060-04 A Page i
QLogic
Fibre Channel Switch
Event Message Guide
Firmware Version 6.8

Page ii 59060-04 A
S
QLogic Fibre Channel Switch
Event Message Guide
© 2007 QLogic Corporation. All Rights Reserved Worldwide.
First Published: April 2004
QLogic Corporation, 26650 Aliso Viejo Parkway, Aliso Viejo, CA 92656, [phone] or [phone]
Information furnished in this manual is believed to be accurate and reliable. However, QLogic Corporation assumes no
responsibility for its use, nor for any infringements of patents or other rights of third parties which may result from its
use. QLogic Corporation reserves the right to change product specifications at any time without notice. Applications
described in this document for any of these products are for illustrative purposes only. QLogic Corporation makes no
representation nor warranty that such applications are suitable for the specified use without further testing or
modification. QLogic Corporation assumes no responsibility for any errors that may appear in this document.
QLogic, SANbox, SANblade, and Enterprise Fabric Suite 2007 are trademarks or registered trademarks of
QLogic Corporation.
All other brand and product names are trademarks or registered trademarks of their respective owners.
Document Revision History
Release, Revision A, October 2007 Firmware version 6.8

59060-04 A Page iii
Table of Contents
Section 1 Introduction
1.1 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.2 Related Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.3 Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.3.1 Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.3.2 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.3.3 Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Section 2 Events and Event Logging
2.1 Understanding Severity Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.2 Displaying Events using the Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.3 Displaying the Events Using the Command Line Interface . . . . . . . . . . . . . 2-2
2.4 Configuring the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2.5 Archiving and Downloading the Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2.6 Configuring Port Alarm Thresholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Section 3 Event Messages
3.1 Fault Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2 Alarm Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3.3 Critical Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44
3.4 Warning Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55
3.5 Informative Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59

Page iv 59060-04 A
QLogic Fibre Channel Switch
Event Message Guide S
Notes

59060-04 A 1-1
Section 1
Introduction
This manual describes the alarm messages for QLogic Fibre Channel switches
using firmware version 6:
This manual is organized as follows:
Section 1 describes the intended audience, related materials, and technical
support.
Section 2 describes event logging concepts including definitions, how to
configure the event log, how to display the event log, and how to download
the event log from the switch.
Section 3 describes the message format and lists the messages.
1.1
Intended Audience
This manual is for Storage Area Network (SAN) administrators to provide a
reference for switch alarm messages, their meanings, and follow up actions.
1.2
Related Materials
The Fibre Channel Standards are available from:
Global Engineering Documents, 15 Inverness Way East, Englewood, CO
80112-5776 Phone: [phone] or [phone]
Fax: [phone].

1 – Introduction
Technical Support
1-2 59060-04 A
S
1.3
Technical Support
Customers should contact their authorized maintenance provider for technical
support of their QLogic switch products. QLogic-direct customers may contact
QLogic Technical Support; others will be redirected to their authorized
maintenance provider.
Visit the QLogic support Web site listed in Contact Information for the latest
firmware and software updates.
1.3.1
AvailabilityQLogic Technical Support for products under warranty is available during local
standard working hours excluding QLogic Observed Holidays.
1.3.2
Training QLogic offers certification training for the technical professional for both the
SANblade™ HBAs and the QLogic switches. From the training link at
www.qlogic.com, you may choose Electronic-Based Training or schedule an
intensive "hands-on" Certification course.
Technical Certification courses include installation, maintenance and
troubleshooting QLogic SAN products. Upon demonstrating knowledge using live
equipment, QLogic awards a certificate identifying the student as a Certified
Professional. The training professionals at QLogic may be reached by email at
[email protected].

1 – Introduction
Technical Support
59060-04 A 1-3
A
1.3.3
Contact Information
Support Headquarters QLogic Corporation
12984 Valley View Road
Eden Prairie, MN 55344-3657
USA
QLogic Web Site www.qlogic.com
Technical Support Web Site http://support.qlogic.com
Technical Support Email [e-mail]
Technical Training Email [email protected]
North American Region
Email [e-mail]
Phone [phone]
Fax [phone]
Europe, Middle East, and Africa Region
Email [email protected]
Phone Numbers by Language [phone] - English
[phone] - Français
[phone] - Deutsch
[phone] - Español
[phone] - Português
[phone] - Italiano
Asia Pacific Region
Email apacsuppor[email protected]
Phone Numbers by Language [phone] - English
[phone] - (Mandarin)
[phone] - (Japanese)
[phone] - (Korean)
Latin and South America Region
Email [email protected]m
Phone Numbers by Language [phone] - English
[phone] - Español
[phone] - Português

1 – Introduction
Technical Support
1-4 59060-04 A
S
Notes

59060-04 A 2-1
Section 2
Events and Event Logging
Messages originate from the switch or from the Enterprise Fabric Suite 2007
application in response to events that occur in the fabric.
2.1
Understanding Severity Levels
Events are classified by the following severity levels:
Fault – The fault level describes events that may require assistance from
your authorized maintenance provider. Each fault event has a corresponding
alarm message.
Alarm – The alarm level describes events that are disruptive to the
administration or operation of a fabric and require administrator intervention.
Alarms are always logged and always displayed on the screen. Alarm
thresholds can be defined for certain port errors to customize when to
generate an alarm.
Critical – The critical level describes events that are generally disruptive to
the administration or operation of the fabric, but require no action.
Warning – The warning level describes events that are generally not
disruptive to the administration or operation of the fabric, but are more
important than the informative level events.
Informative – The informative level describes routine events associated with
a normal fabric.
2.2
Displaying Events using the Event Browser
The Event Browser displays a list of events generated by the switches in the fabric
and the Enterprise Fabric Suite 2007 application. Events that are generated by
the Enterprise Fabric Suite 2007 application are not saved on the switch, but can
be saved to a file during the Enterprise Fabric Suite 2007 session.
Entries in the Event Browser are formatted by severity, time stamp, source, type,
and description. The maximum number of entries allowed in the Event Browser is
10,000. The maximum number of entries allowed on a switch is 1200. Once the
maximum is reached, the event list wrapsand the oldest events are discarded and
replaced with the new events. Event entries from the switch, use the switch time
stamp, while event entries generated by the application have a workstation time
stamp. You can filter, sort, and export the contents of the Event Browser to a file.

2 – Events and Event Logging
Displaying the Events Using the Command Line Interface
2-2 59060-04 A
S
The Event Browser begins recording when enabled and Enterprise Fabric Suite
2007 is running. If the Event Browser is enabled using the Preferences dialog, the
next time Enterprise Fabric Suite 2007 is started all events from the switch log will
be displayed. If the Event Browser is disabled when Enterprise Fabric Suite 2007
is started and later enabled, only those events from the time the Event Browser
was enabled and forward will be displayed.
2.3
Displaying the Events Using the Command Line Interface
When you log into a switch through Telnet, the command line interface
automatically displays the alarm history. You can use the Show Alarm or Show
Log command to display the alarm history at any time. New alarm messages are
displayed in the command stream as they occur. Refer to the Command Line
Interface Guide for your switch for more information about the Show Log
command.
In the command line interface, each message has the following format:
[ordinal][time_stamp][severity][source][message_ID][message_text]
[ordinal] – A number assigned to each message in sequence since that last
time the alarm history was cleared.
[time_stamp] – The time the alarm was issued in the format
day-month-hh:mm:ss:ms-yyyy. This time stamp comes from the switch for events
that originate with the switch, and from the workstation for events that originate
from Enterprise Fabric Suite 2007.
[severity] – The event severity: A–Alarm, C–Critical, W–Warning,
I–Informative.
[source] – The program module or application that generated the event.
Sources include Zoning, Switch, PortApp, EPort, Management Server. Alarms do
not include the source.
[message_ID] – A number that identifies the message using the following
format: category.message_number
[message_text] – The alarm message text
Consider the following Informative level event example from the Switch source:
[1][Wed May 26 12:30:29.965 UTC 2004][I][8400.0022][Switch][Successful login user
(snmp@IB-session6) with admin privilege]

2 – Events and Event Logging
Configuring the Event Log
59060-04 A 2-3
A
2.4
Configuring the Event Log
You can customize what events are recorded in the switch event log using the Set
Log command. With the Set Log command, you can filter the events to be
recorded by component, specific ports, and severity level. You can choose from
the following component events:
E_Port events
Management server events
Name server events
Port events
Switch management events
Simple Network Management Protocol (SNMP) events
Zoning events
Refer to the Command Line Interface Guide for your switch for more information
about the Set Log command.
2.5
Archiving and Downloading the Event Log
You can use the command line interface to create a file on the switch that contains
the most recent 200 entries plus the previous 1000 entries. This file can then be
downloaded to the workstation using FTP. To create and download a log file, do
the following:
1. Log into the switch through Telnet and create an archive of the event log.
The Set Log Archive command creates a file on the switch named logfile.
SANbox #> admin start
SANbox (admin) #> set log archive
2. Open an FTP session on the switch and login with the account name images
and password images. Transfer the file logfile in binary mode with the Get
command.
>ftp ip_address
user:images
password: images
ftp>bin
ftp>get logfile
xxxxx bytes sent in xx secs.
ftp>quit

2 – Events and Event Logging
Configuring Port Alarm Thresholds
2-4 59060-04 A
S
2.6
Configuring Port Alarm Thresholds
You can configure the switch to generate alarms for selected events. Configuring
an alarm involves choosing an event type, rising and falling triggers, a sample
window, and finally enabling or disabling the alarm. You can configure port alarm
thresholds for the following port events using the Enterprise Fabric Suite 2007 or
the command line interface:
CRC errors
Decode errors
ISL connections
Device logins
Device logouts
Loss-of-signal errors
To configure port threshold alarms using Enterprise Fabric Suite 2007, open the
Switch menu in the faceplate display, and select Port Threshold Alarm
Configuration. The Port Threshold Alarm Configuration dialog prompts you to
enable or disable all alarms, select an event, set triggers, set a sample window
and enable or disable an individual alarm. Refer to the Switch Management
User’s Guide for your switch for more information about port threshold alarms.
To configure port threshold alarms using the command line interface, use the Set
Config Threshold command. Refer to the Installation Guide for your switch for
more information about the command line interface and the Set Config command.

59060-04 A 3-1
Section 3
Event Messages
This section lists event messages from the command line interface and Enterprise
Fabric Suite 2007 in message ID sequence by the following severity levels:
Fault Events
Alarm Events
Critical Events
Warning Events
Informative Events
You can look up a message by its message ID or by searching for the message
text. If the message you are looking for does not appear in this section, contact
your authorized maintenance provider.
3.1
Fault Events
The following fault messages apply only to SANbox 9000 series switches. Fault
events, like alarms, require administrator attention and may require assistance
from your authorized maintenance provider.
AC_FAULT Meaning: AC power may be unplugged or switched off.
AUX_PORT_ERROR
Meaning: At least one internal FC link is not functional.
FAN_FAULT_DETECTED
Meaning: Fan blade reports an internal fault.
FAN_FLOW_MISMATCH
Meaning: Incompatible air flow directions (FAN0, FAN1, PS0, PS1)
FAN0_MISSING
Meaning: FAN0 is not installed.
FAN1_MISSING
Meaning: FAN1 is not installed.

3 – Event Messages
Fault Events
3-2 59060-04 A
S
FW_APP_FAIL
Meaning: Internal application failure.
FW_APP_PEER_FAULT
Meaning: Application declared an error communicating with other CPU.
FW_APP_SELF_FAULT
Meaning: Application declared an internal fault.
FW_APP_STARTUP_FAIL
Meaning: Application is unable to complete startup processing.
FW_FILE_SYSTEM_REMADE
Meaning: A Remake Filesystem command was performed in maintenance
mode.
FW_FT_APP_REG_FAIL
Meaning: Application is unable to register with Fault Tolerant (FT) manager.
FW_FT_APP_SYNC_FAIL
Meaning: Failure to synchronize data to the secondary CPU blade.
FW_FT_CPU_FAILOVER_FAILED
Meaning: Unable to complete failover process.
FW_FT_NO_ABDICATE_REPLY
Meaning: Unable to failover due to lack of secondary CPU blade response.
FW_HEARTBEAT_LOST
Meaning: Communication with the blade was lost.
FW_INIT_FAILMeaning: Blade did not complete the initialization sequence.
FW_POST_FAIL
Meaning: Power-On Self Test failure.
FW_UPDATE_FAIL
Meaning: Firmware update to the secondary CPU blade failed.
HW_BAD_SEATING
Meaning: Blade is improperly seated.

3 – Event Messages
Fault Events
59060-04 A 3-3
A
HW_MP_ACCESS_CPU0
Meaning: The maintenance panel SPROM data accessed through CPU0 is
either inaccessible or invalid.
HW_MP_ACCESS_CPU1
Meaning: The maintenance panel SPROM data accessed through CPU1 is
either inaccessible or invalid.
HW_MP_DATA_MISMATCH
Meaning: The maintenance panel SPROMs accessed through CPU0 and
CPU1 are not identical.
HW_POWERUP_FAIL
Meaning: Blade never established initial communications.
HW_SENSOR_FAULT
Meaning: Hardware temperature/voltage sensors are not functional.
HW_UNSUPPORTED_BLADE
Meaning: Installed blade is unknown or not supported.
SENSOR_FAULT
Meaning: Power Supply blade reports an internal fault.
temp_sensor_TEMP
Meaning: The temperature sensor reading is out of range; it is too high.
temp_sensor can be BOARD_0, BOARD, BOARD_1, DS1780_0,
DS1780, DS1780_1, MAX1617_0, MAX1617, ASIC_0, ASIC,
MAX1617_1, ASIC_1, or MEZZ_BOARD.
voltage_sensor_HIGH
Meaning: The voltage_sensor voltage supply is out of range; it is too high.
voltage_sensor can be 1.55V, 2.5V, 1.5V, ASIC_1.8V, 1.25V, 1.8V,
3.3V, CPU_1.8V, 5V, 12V, ASIC_0_1.5V, or ASIC_1_1.5V.
voltage_sensor_LOW
Meaning: The voltage_sensor voltage supply is out of range; it is too low.
1.55V, 2.5V, 1.5V, ASIC_1.8V, 1.25V, 1.8V, 3.3V, CPU_1.8V, 5V,
12V, ASIC_0_1.5V, or ASIC_1_1.5V.

3 – Event Messages
Alarm Events
3-4 59060-04 A
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3.2
Alarm Events
(A1000.000F) (The switch is canceling the hotreset - try again later)
Meaning: You cannot move forward with the hot reset. All applications and
switch resources are backing out of the procedure and returning to
normal operation.
Action: Ensure that the fabric is stable and that no changes are being
made to switch configurations or connections and try again.
(A1000.001D) (Hotreset failed and the switch must be reset normally)
Meaning: The hot reset has failed and left the switch in an indeterminate
state.
Action: Reset the switch.
(A1000.001E) (Hotreset failed and the switch is being reset)
Meaning: There was a failure during the hotreset process, the switch is being
reset normally.
Action: None.
(A1003.000B) (Failing release of fabric lock held by switch with domain domain_ID)
Meaning: The local switch is locked as the result of zoning changes being
made by a remote switch.
Action: Wait for the lock to time out and try again.
(A1003.000C) (Fabric Busy, failing lock request from domain domain_ID)
Meaning: The command failed because the fabric is busy with another
command in progress.
Action: Retry the command in 10 seconds.
(A1003.000D) (Fabric already locked by domain domain_ID)
Meaning: The switch given by the domain_ID has locked the fabric.
Action: Unlock the domain_ID lock on the switch given by domain_ID.
(A1003.000E) (Couldn't acquire lock from domain domain_ID)
Meaning: Fabric may be changing, and therefore could not acquire the lock.
Action: Wait for the fabric to stabilize, then try again.

3 – Event Messages
Alarm Events
59060-04 A 3-5
A
(A1003.0010) (Segmenting, zoneset zone_set_name not defined)
Meaning: In non-interop mode, there is a conflict in the zoning configuration,
causing the Inter-Switch Link (ISL) to isolate. The zone set is not
found within the local zoning data base while interop mode is
disabled.
Action: Contact your authorized maintenance provider.
(A1003.0011) (Segmenting, zoneset zone_set_name already active)
Meaning: In non-interop mode, there is a conflict in the zoning configuration,
causing the Inter-Switch Link (ISL) to isolate. A switch tried to
activate a zone set that is already active while interop mode is
disabled.
Action: Contact your authorized maintenance provider.
(A1003.0012) (Segmenting, zoneset zone_set_name merge conflict)
Meaning: In non-interop mode, there is a conflict in the zoning configuration,
causing the Inter-Switch Link (ISL) to isolate. After a zone merge
with interop mode disabled, two zone sets were discovered in the
local zoning database with the same name, but different
membership.
Action: Contact your authorized maintenance provider.
(A1003.0013) (Segmenting, zone zone_name merge conflict)
Meaning: In non-interop mode, there is a conflict in the zoning configuration,
causing the Inter-Switch Link (ISL) to isolate. After a zone merge
with interop mode disabled, two zone were discovered in the local
zoning database with the same name, but different membership.
Action: Contact your authorized maintenance provider.
(A1003.0014) (Segmenting, alias alias_name merge conflict)
Meaning: There is a conflict in the zoning configuration causing the
Inter-Switch Link (ISL) to isolate. Two aliases were discovered in
the local zoning database with the same name, but different
membership.
Action: Reconcile the active zone sets so that the two aliases have
identical membership.
(A1003.0015) (Zoneset Activation received from switch with domain domain_ID failed,
unknown zoneset zone_set_name)
Meaning: A zone set activation received from the named switch failed
because the zone set was not in the zoning database.
Action: Examine the named switch to verify that the zoning database is
correct.

3 – Event Messages
Alarm Events
3-6 59060-04 A
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(A1003.0016) (Releasing Lock held too long by domain_ID)
Meaning: Zone merge could not complete in the acceptable time.
Action: Check the status of the switch given by domain_ID.
(A1003.0017) (Activation of zoneset by management server failed due to port port_number
out of range.)
Meaning: A zone member defined by domain ID and port was received within
a management server AZSD command with a port number out of
range.
Action: Check management server application zoning configuration to
assure zone members are properly configured.
(A1003.001B) (Failing remote zoning configuration, total zoneset limit would be exceeded)
Meaning: The maximum number of zone sets has been exceeded on the
switch as a result of a zone merge.
Action: Reduce the number of zone sets on the remote switch.
(A1003.001C) (Failing remote zoning configuration, total member limit would be exceeded)
Meaning: The maximum number of zone members has been exceeded on
the switch due to a zone merge.
Action: Reduce the number of zone members on the remote switch.
(A1003.001D) (Failing remote zoning configuration, total zones in zonesets limit would be
exceeded)
Meaning: The maximum number of zones in zone sets has been exceeded
on the switch as a result of a zone merge.
Action: Reduce the number zones on the remote switch.
(A1003.001F) (Failing remote zoning configuration, member limit for zone zone_name
exceeded, (size= number_of_zones, limit= maximum_number_of_zones))
Meaning: The maximum number of members for the given zone has been
exceeded as a result of a zone merge.
Action: Reduce the number of members in the given zone on the remote
switch.
(A1003.0020) (Failing remote zoning configuration, total zone limit would be exceeded)
Meaning: The maximum number of zones has been exceeded on the switch
as a result of a zone merge.
Action: Reduce the number of zones on the remote switch.

3 – Event Messages
Alarm Events
59060-04 A 3-7
A
(A1003.0021) (Failing remote zoning configuration, Zoneset is empty)
Meaning: An empty zone set was included as part of a zone merge and was
rejected.
Action: Modify the zoning database on the remote switch to remove or
correct the empty zone set.
(A1003.0022) (Unable to update database with newly activated information, Zoning Save in
Progress)
Meaning: Modifications were being made to the security or zoning database
while a security set or zone set was being activated or deactivated
from a remote switch.
Action: Avoid activating or deactivating a security set or a zone set while
changes are being made anywhere in the fabric.
(A1003.0023) (Fabric Busy Zoneset operation failed)
Meaning: The activation or deactivation of a zone set failed because the
fabric is currently busy.
Action: Try the activation or deactivation again later.
(A1003.0024) (Request already in progress (internal lock held))
Meaning: A fabric operation is currently in progress.
Action: Wait and try again.
(A1003.0025) (Error reading security set.)
Meaning: There was a problem handling the activate direct management
server command. The format of the command was not standard.
Action: Check the security configuration.
(A1003.0028) (SFC failure received from remote switch with domain domain_ID)
Meaning: The remote switch given by domain_ID rejected the Staged Fabric
Configuration (SFC) message, so the SFC request has failed.
Action: Check the status of the remote switch at the given domain ID.
There could be an issue with the security configuration or the
zoning configuration.
(A1003.0029) (No response received from switch with domain ID domain_ID)
Meaning: The remote switch given by domain_ID did not reply to a Acquire
Change Authorization (ACA) message, so the ACA request has
failed.
Action: Check the status of the remote switch at the given domain ID.
There could be an issue with the security configuration or the
zoning configuration.

3 – Event Messages
Alarm Events
3-8 59060-04 A
S
(A1003.002A) (No response received from switch with domain ID domain_ID)
Meaning: A Staged Fabric Configuration (SFC) frame was sent to the switch
given by domain_ID, but a response was not received.
Action: Check the status of the remote switch at the given domain ID.
There could be an issue with the security configuration or the
zoning configuration.
(A1003.002B) (No response received from switch with domain ID domain_ID)
Meaning: A Update Fabric Configuration (UFC) frame was sent to the switch
given by domain_ID, but a response was not received.
Action: Check the status of the switch.
(A1003.002C) (Zone Merge response indicates failure due to zoning limits, Isolating link)
Meaning: Response from other switch indicates that the active zone sets
could not be merged.
Action: Edit or delete the conflicting zone objects or deactivate the zone
set on the remote switch.
(A1003.002D) (Zone Merge response indicates failure to merge, Isolating link)
Meaning: The attempt to merge two fabrics failed because each active zone
set contained a zone with the same name, but different
membership.
Action: Edit the affected zone to remove the conflict or deactivate one of
the zone sets.
(A1003.002F) (SW2 Zoning Not Supported by other switch, Isolating link)
Meaning: The inter-switch link isolated because the local switch is configured
for FC-SW-2 compliant zoning (interoperability mode set to
Standard), but the remote switch is not.
Action: Set the interoperability mode on the remote switch to Standard.
(A1003.002E) (Zoning merge has been rejected.)
Meaning: The attempt to merge two fabrics failed because each active zone
set contained a zone with the same name, but different
membership.
Action: Edit the affected zone to remove the conflict or deactivate one of
the zone sets.
(A1003.0030) (Zone Merge rejected by remote switch.)
Meaning: The zone merge failed.
Action: See the switch log for more details on why the merge failed.