Qwest Broadband Phone Adapter User manual

Broadband Phone Adapter
USER GUIDE

Broadband Phone Adapter
Table of Contents
USER GUIDE
Table of Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
What’s in this Guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Chapter 2: Networking Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
An Introduction to Local Area Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
The Use of IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Chapter 3: Getting to Know the Broadband Phone Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
The Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
The Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Chapter 4: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Connecting the Broadband Phone Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Configuring the Broadband Phone Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Placing the Phone Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Chapter 5: Using the Interactive Voice Response Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Accessing the Interactive Voice Response Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Using the Interactive Voice Response Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Entering a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Configuring the Settings for Your Internet Phone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
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Chapter 6: Using the Web-based Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
How to Access the Web-based Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
The Router Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
The Voice Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Appendix A: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter . . . . . . . . . . . . . . . . . . . . . . .52
Windows 98 or Me Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Windows 2000 or XP Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
For the Phone Adapter’s Web-based Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Appendix C: Windows Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Appendix D: Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Appendix E: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Appendix F: Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Appendix G: Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Appendix H: Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Internet Telephony Service Provider (ITSP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Linksys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
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Broadband Phone Adapter
List of Figures
USER GUIDE
List of Figures
Figure 3-1: Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Figure 3-2: Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Figure 4-1: Connect a Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Figure 4-2: Connect to the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Figure 4-3: Connect a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Figure 4-4: Connect Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Figure 4-5: Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Figure 4-6: Router - WAN Setup Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Figure 4-7: MAC Clone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Figure 4-8: Static IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Figure 4-9: PPPoE Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Figure 4-10: Measurement between Wall-Mount Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Figure 6-1: Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Figure 6-2: Router - Status Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Figure 6-3: Router - WAN Setup Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Figure 6-4: Static IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Figure 6-5: PPPoE Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Figure 6-6: Router - LAN Setup Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Figure 6-7: Router - Application Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
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List of Figures
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Figure 6-8: Voice - Info Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Figure 6-9: Line 1 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Figure 6-10: Voice - System Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Figure B-1: IP Configuration Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Figure B-2: MAC/Adapter Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Figure B-3: MAC/Physical Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Figure B-4: MAC Address Cloning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
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Broadband Phone Adapter
Chapter 1: Introduction - Welcome
USER GUIDE
Chapter 1: Introduction
Welcome
Thank you for choosing Broadband Phone Service. The Broadband Phone Adapter Qwest has provided to you will allow your
computers to share a broadband Internet connection as well as resources, including files and printers. And, after you have
set up your Broadband Phone, you will be able to make phone calls using the Internet.
How does the Broadband Phone Adapter do all of this? By connecting your computers and peripherals, including phones, to
the Broadband Phone Adapter and connecting the Broadband Phone Adapter to your broadband (DSL) or cable modem, the
Broadband Phone Adapter can direct and control communications for your network. Each of the Broadband Phone Adapter’s
two telephone jacks can operate independently, with separate phone service and phone numbers, so you can have up to
two Broadband Phone Service lines per Adapter.
But what does all of this mean?
Networks are useful tools for sharing Internet access and computer resources. Multiple computers can share Internet
access, so you don’t need more than one broadband connection. With Broadband Phone Service, your Internet access can
now be shared by your phones as well. You will be able to make phone calls using the account you set up with Qwest, even
while you’re surfing the Internet. Plus, you can access one printer from different computers and access data located on
another computer’s hard drive. Networks are even used for playing multiplayer video games. So, networks not only are
useful, but also can be fun.
network: a series of computers or devices
connected for the purpose of data sharing,
storage, and/or transmission between users.
ethernet: an IEEE standard network protocol
that specifies how data is placed on and
retrieved from a common transmission
medium.
lan (local area network): the computers and
networking products that make up the network
in your home or office.
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Broadband Phone Adapter
Chapter 1: Introduction - What’s in this Guide?
USER GUIDE
PCs on a wired network create a LAN, or Local Area Network. They are connected with Ethernet cables, which is why the
network is called “wired.”
To create your network, install and set up the Broadband Phone Adapter. To guide you through the process, use the
instructions in the Quick Installation Guide or this User Guide to help you. These instructions should be all you need to get
the most out of the Broadband Phone Adapter.
What’s in this Guide?
This guide covers the basic steps for setting up a network with the Broadband Phone Adapter. After going through
“Chapter 3: Getting to Know the Broadband Phone Adapter,” most users will only need to use the following chapters:
— Chapter 4: Getting Started
This chapter instructs you on how to connect and set up the Broadband Phone Adapter.
— Chapter 6: Using the Web-based Utility
This chapter explains how to configure the Broadband Phone Adapter using your web browser and the Broadband Phone
Adapter’s Web-based Utility. You will configure the Broadband Phone Adapter using the settings provided by Qwest.
When you’re finished with the basic steps, then you are ready to connect to the Internet.
You also have other chapters available for reference:
— Chapter 1: Introduction
This chapter describes the Broadband Phone Adapter’s applications and this User Guide.
— Chapter 2: Networking Basics
This chapter briefly explains how a network functions.
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Chapter 1: Introduction - What’s in this Guide?
USER GUIDE
— Chapter 5: Using the Interactive Voice Response Menu
This chapter explains how to configure the Broadband Phone Adapter’s network settings when you use its Interactive Voice
Response Menu.
— Appendix A: Troubleshooting
This appendix describes some possible problems and solutions, as well as frequently asked questions, regarding installation and
use of the Broadband Phone Adapter.
— Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter
This appendix instructs you on how to find the MAC address or Ethernet address of your PC’s Ethernet network adapter.
— Appendix C: Windows Help
This appendix describes how you can use Windows Help for instructions about networking, such as installing the TCP/IP protocol.
— Appendix D: Glossary
This appendix gives a brief glossary of terms frequently used in networking.
— Appendix E: Specifications
This appendix provides the technical specifications for the Broadband Phone Adapter.
— Appendix F: Warranty Information
This appendix supplies the warranty information for the Broadband Phone Adapter.
— Appendix G: Regulatory Information
This appendix supplies the regulatory information regarding the Broadband Phone Adapter.
— Appendix H: Contact Information
This appendix provides contact information for a variety of Linksys resources and Qwest Technical Support.
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Broadband Phone Adapter
Chapter 2: Networking Basics - An Introduction to Local Area Networks
USER GUIDE
Chapter 2: Networking Basics
An Introduction to Local Area Networks
Simply put, a router is a network device that connects two networks together.
The Broadband Phone Adapter connects your local area network (LAN), or a group of PCs in your home, to the Internet. The
Broadband Phone Adapter processes and regulates the data that travels between these two networks.
The Use of IP Addresses
IP stands for Internet Protocol. Every device in an IP-based network, including PCs, print servers, and routers, requires an IP
address to identify its location, or address, on the network. This applies to both the Internet and LAN connections.
There are two ways of assigning IP addresses to your network devices.
A static IP address is a fixed IP address that you assign manually to a PC or other device on the network. Since a static IP
address remains valid until you disable it, static IP addressing ensures that the device assigned it will always have that same IP
address until you change it. Static IP addresses are commonly used with network devices such as server PCs or print servers.
If you use the Broadband Phone Adapter to share your broadband or cable Internet connection, contact your ISP to find out
if they have assigned a static IP address to your account. If so, you will need that static IP address when configuring the
Broadband Phone Adapter.
ip (internet protocol): a protocol used to
send data over a network.
ip address: the address used to identify a
computer or device on a network.
static ip address: a fixed address assigned
to a computer or device that is connected to
a network.
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Chapter 2: Networking Basics - The Use of IP Addresses
USER GUIDE
A dynamic IP address is automatically assigned to a device on the network. These IP addresses are called dynamic because
they are only temporarily assigned to the PC or other device. After a certain time period, they expire and may change. If a
PC logs onto the network (or the Internet) and its dynamic IP address has expired, the DHCP server will assign it a new
dynamic IP address.
A DHCP server can either be a designated PC on the network or another network device, such as the Broadband Phone
Adapter. By default, the Broadband Phone Adapter’s Internet Connection Type is DHCP (obtain an IP address automatically).
The PC or network device obtaining an IP address is called the DHCP client. DHCP frees you from having to assign IP
addresses manually every time a new user is added to your network.
PPPoE
Devices that connect to Qwest®Broadband Subscriber Service do not use PPPoE. Do not use the steps
described below if you are connecting your Broadband Phone Service to Qwest Broadband Subscriber Service.
For broadband (DSL) users, many ISPs may require you to log on with a user name and password to gain access to the
Internet. This is a dedicated, broadband connection type called Point to Point Protocol over Ethernet (PPPoE). PPPoE is
similar to a dial-up connection, but PPPoE does not dial a phone number when establishing a connection. It also will provide
the Broadband Phone Adapter with a dynamic IP address to establish a connection to the Internet.
Note: By default, a DHCP server (on the LAN side) is enabled on the Phone Adapter. You should only run one DHCP server
on your network. If you run more than one DHCP server on your network, you will experience network errors, such as
conflicting IP addresses. To disable DHCP on the Phone Adapter, see the Router - LAN Setup section in “Chapter 5: Using
the Web-based Utility.”
dynamic ip address: a temporary IP address
assigned by a DHCP server.
dhcp (dynamic host configuration
protocol): a protocol that lets one device on a
local network, known as a DHCP server, assign
temporary IP addresses to the other network
devices, typically computers.
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