R-Quest TCA-9200 User manual

TCA-AUTOLOADER
UserManual
This manual covers the following Products:
TCA-9200
TCA-9800

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COPYRIGHT___________________________________________________
Copyright © 2002-2007 R-Quest Technologies, LLC.
Copyright © 2007 Global DiscWare, Inc.
All rights reserved. This manual and the software described in it are
copyrighted with all rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated
into any language in any form by any means without the written permission of
Global DiscWare, Inc.
TRADEMARKS_________________________________________________
R-Quest, R-Quest by Global DiscWare, CopyQuest, TCA-9200, TCA-
9800, TCP, TrueNet, TrueCopy, TrueCopy System Technology, TrueCopy
Technology, Powered By R-Quest and Powered By Global DiscWare are
trademarks of Global DiscWare, Inc. Other brand names and product names
are trademarks or registered trademarks of their respective companies.
Global DiscWare Inc. may also claim other names, words or phrases
contained in this manual as trademarks.
PIRACY / ILLEGAL COPYING_____________________________________
The TCA series copiers are designed to help you easily reproduce material for
which you own the copyright or have obtained permission from the copyright
owner to make copies. Unless you own the copyright or have permission from
the copyright owner to make copies, you may be violating copyright law and
be subject to payment of fines, damages and / or other remedies. Global
DiscWare Inc. accepts no responsibility for the use or misuse of this
equipment for illegal purposes. If you are uncertain about your rights, contact
your legal advisor.
WARRANTY___________________________________________________
Global DiscWare, Inc. (hereinafter “Global DiscWare”) warrants its Products to
be free from defects in materials and workmanship under normal and proper
usage for the period of one year from the date of shipment from Global
DiscWare or from Global DiscWare’s authorized, manufacturing subcontractor
to an authorized Global DiscWare distributor or to an End-User. “End User”
means that person, firm, or corporation which first uses the Product on a
continuous basis in connection with its business operation. “End User” does
not include any subsequent purchaser or user of the Product.
THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER
REPRESENTATIONS MADE, BOTH EXPRESS AND IMPLIED, INCLUDING
WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Global DiscWare further warrants that the goods sold are as described, but no

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promise, description, affirmation of fact, sample model or representation, oral
or written shall be part of an order, unless set forth in these terms and
conditions, or are in writing and signed by an authorized representative of
Global DiscWare. This warranty does not apply to any Product which has
been subject to misuse, negligence, accident or normal wear and tear - or to
any Product which has been modified or repaired, improperly installed,
altered, or disassembled -except according to Global DiscWare’s written
instructions.
This warranty is subject to the following further conditions:
1) This warranty is limited to the electronic and mechanical performance only, as
expressly detailed in the Product specifications and NOT to the imbedded
software, firmware or to third party software.
2) This warranty shall not apply to any Products which are stored, or utilized, in
harsh environmental or electrical conditions outside Global DiscWare’s written
specifications.
3) This warranty is applicable only to Products shipped from Global DiscWare or
from its authorized manufacturing subcontractor subsequent to June 1, 2007.
4) This warranty shall be valid only if the Product was purchased by the End
User from an authorized Global DiscWare Distributor/Reseller.
5) Heavy use (per recorder or printer, 12,000 discs / 100 cartridges) may require
consumable items such as printers or recorders to be serviced within the
warranty period. Parts replaced in the course of a service are warranted to be
free of defects in material and workmanship for a period of ninety (90) days,
or until the expiration of the original warranty (whichever is the later), and are
subject to the same service interval requirements.
6) Removal of the Global DiscWare / R-Quest by Global DiscWare Label or
Serial number from the product will void this warranty.
7) Inkjet Printers Only: Use only the appropriate genuine HP cartridges in the
FlashJet 4800 and Si1000 printers. Using, or attempting to use cartridge
refills or attempting to ‘bulk ink’ the printers will void this warranty.
Purchaser’s Remedies
If a Global DiscWare Distributor or an End User desires to make a warranty
Claim, the Distributor or End User shall, if requested by Global DiscWare, ship
the Product to Global DiscWare’s authorized service facility, postage or freight
prepaid. Global DiscWare shall, at its option, take one of the following two
courses of action for any Products which Global DiscWare determines are
defective in materials or workmanship:

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1) Repair or replace the Product and ship the Product to the End User or to the
authorized Global DiscWare Distributor, postage or freight prepaid; or
2) Replace with a new product and ship the product to the End User or to the
authorized Global DiscWare Distributor, postage or freight prepaid.
PURCHASER’S REMEDIES SHALL BE LIMITED EXCLUSIVELY TO THE
RIGHT OF REPLACEMENT OR REPAIR AS PROVIDED AND DOES NOT
INCLUDE ANY LABOR COST OR REPLACEMENT AT END USER’S SITE.
GLOBAL DISCWARE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL
DAMAGES RESULTING FROM ANY BREACH OF THIS WARRANTY,
INCLUDING WITHOUT LIMITATION, ANY DAMAGES RESULTING FROM
PROPERTY DAMAGE, PERSONAL INJURY OR BUSINESS
INTERRUPTION.
Governing Law and Venue
The sale and purchase of Products covered hereby and all terms and
conditions of this Warranty shall be governed by the laws of the State of
Minnesota, and any disputes hereunder shall be venued in the Hennepin
County District Courts in Minneapolis, Minnesota.
If Your Product Requires Support
If your product requires servicing, you should first contact the place of
purchase and request support. If the service request cannot be completed by
the place of purchase, you should contact Global DiscWare directly using one
of the following methods:
E-Mail: [email protected]
Telephone: [phone]
Fax: [phone]
Before shipping any item to Global DiscWare, first obtain an RMA (Return
Material Authorization) Number from Global DiscWare support. This number
must be placed on the outside of the product packaging where it can be easily
found otherwise the item will be refused and returned at the sender’s
expense.
All products returned to Global DiscWare under warranty MUST be in original
Global DiscWare / R-Quest by Global DiscWare supplied packaging. If you
do not have the original packaging, new packaging can be supplied for a
charge. Please contact Global DiscWare for the cost of replacement
packaging, which may vary based on the product, and your location. Your
warranty will be voided if original Global DiscWare / R-Quest by Global
DiscWare packaging are not used.
Within the first 30 days of warranty, Global DiscWare will cover the cost of
shipping to the Global DiscWare factory via UPS Ground or other similar

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transportation method; otherwise you are responsible for the cost of shipping
the product to Global DiscWare.
During the warranty period, Global DiscWare will cover the cost of returning
the repaired product to you via UPS Ground or other similar transportation
method. If you require a more urgent transportation method, upgrades can be
arranged for a charge, which in all cases must be pre-paid.

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TABLE OF CONTENTS
QUICK START............................................................................................................................................. 1
BOX CONTENTS.......................................................................................................................................... 1
OPERATING ENVIRONMENT ........................................................................................................................ 2
POWER ON.................................................................................................................................................. 2
QUICKSTART COPYING .............................................................................................................................. 2
QUICKSTART COMPARING......................................................................................................................... 3
OPERATION ................................................................................................................................................ 4
TURNING ON.............................................................................................................................................. 4
KEYBOARD................................................................................................................................................. 5
< YES Key (left cursor or ‘Y’ on a USB keyboard) .............................................................................. 5
> NO Key (right cursor or ‘N’ on a USB keyboard)............................................................................ 5
/\ Key (up cursor on a USB keyboard) .................................................................................................. 5
\/ Key (down cursor on a USB keyboard) ............................................................................................. 5
Enter Key (Enter or Return key on a USB keyboard)........................................................................... 5
Stop Key (use the escape key on a USB keyboard)............................................................................... 5
LCDDISPLAY............................................................................................................................................. 6
MENUS STRUCTURE ................................................................................................................................... 6
Copy...................................................................................................................................................... 6
Compare................................................................................................................................................ 6
Batch Mode........................................................................................................................................... 6
Image Functions ................................................................................................................................... 6
Utilities.................................................................................................................................................. 7
Setup Menu ......................................................................................................................................... 11
PASSWORD MENU..................................................................................................................................... 14
NETWORK SET-UP MENU.......................................................................................................................... 15
Use DHCP.......................................................................................................................................... 15
Set Network Name............................................................................................................................... 15
Duplicator IP...................................................................................................................................... 15
Network Mask ..................................................................................................................................... 16
Gateway IP Address............................................................................................................................ 16
Network Active.................................................................................................................................... 16
N/W Fast Start..................................................................................................................................... 16
TIME &DATE........................................................................................................................................... 16
Set Time............................................................................................................................................... 16
Set Date............................................................................................................................................... 16
Set Date Format.................................................................................................................................. 17
ENTERING TEXT ....................................................................................................................................... 17
Disc Image Name................................................................................................................................17
Key String ........................................................................................................................................... 17
Numbers.............................................................................................................................................. 17
COPYING DISCS ........................................................................................................................................ 18
COMPARINGDISCS ................................................................................................................................... 19
BATCH MODE........................................................................................................................................... 19
APPENDIX A - ERROR MESSAGES..................................................................................................... 21
APPENDIX B - SETUP............................................................................................................................. 23
DEFAULT SETUP ....................................................................................................................................... 23
Duplication Options Setup.................................................................................................................. 23
Read/Write Speed................................................................................................................................23
SUPPORTED FORMATS .............................................................................................................................. 24

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MENU STRUCTURE ................................................................................................................................... 25
APPENDIX D – CD CREATION HINTS & TIPS................................................................................... 27
DISCS FOR DISTRIBUTION ......................................................................................................................... 27

1
Quick Start
Your new TCA Autoloader is designed to allow fast, easy and reliable
duplication of discs.
The following sections will get you started copying or comparing discs quickly.
Useful features are ignored here, so after getting started using these
instructions we recommend you browse the Operation section to become
familiar with all the powerful features of your TCA Autoloader. Possible errors
are also bypassed. If you encounter problems see the Error Messages section
of this manual.
Box Contents IMPORTANT NOTE:
The removal of this product should be undertaken by at least two people
because of its size and weight. Please ensure safe manual handling
procedures are followed.
Carefully remove your TCA Autoloader from its shipping carton and verify that
all parts are present. If there are missing or damaged parts contact Global
DiscWare or an authorized distributor immediately to correct any mis-packed
or missing parts.
You should find the following packaged with your Autoloader:
TCA Autoloader
Power Cord
This user manual
NOTE:
If you’re TCA Autoloader is damaged during shipment, please contact the
freight carrier first, and then contact your distributor or Global DiscWare.
You should save your shipping materials so that if the need arises you can
return your Autoloader for service. This packaging was designed specifically
for shipping your Autoloader. Other packaging may not be as suitable.

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Operating Environment
Your TCA Autoloader system should be used in a climate controlled
environment free of dirt, dust, excess humidity, excessive heat or electro-
magnetic interference. Your TCA Autoloader system should be placed on a
sturdy level surface – away from sources of vibration.
Allow at least four (4) inches, (10cm), of clearance around the sides and back
of the unit for ventilation.
Power On
After the power is turned on the TCA Autoloader goes through a series of self-
tests. If the Main Menu prompt does not appear within a minute or so see the
Error Messages section of this manual.
Quick Start Copying
This quick start section assumes the Duplication Options (Setup Menu |
Duplication Options) are set as shipped from the factory. If they are not or if these
instructions do not work then go to the Operation chapter of this manual for
detailed operating instructions.
Place one Blank disc onto the Input stack (the left spindle).
Use the up /\ or down \/ arrow keys to put the >cursor (on the Left of the LCD
display) next to the Start Copying menu line. Press the ENTER key to select that
menu function. If there is already an image on the hard drive the following
prompt will be displayed:
Read New Master?
Press the YES key. The next prompt will be for an Image name (this will be
the first prompt if there are no images on the hard disk).
Enter Image Name
[ ]
To use the default name just press the ENTER key at this point (see the
Entering Text section of the Operation chapter for instructions on entering an
image name). Next the system will ask for the number of copies to record:
Enter Quantity
[ ]
Press the up arrow key /\ to set the quantity to [0001]. Then press the ENTER
key to accept the quantity. The top drive tray will open and the following
prompt will be displayed:

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Insert Master Disc...
Press any key.
Put the Master Disc in the Input Hopper on top of the Blank disc and press the
ENTER key. The Autoloader will pick the Master Disc, and place it in the drive
tray, the tray will close and the Master Disc will be analyzed, and then read.
When the Master read is complete, the tray will open and Autoloader will
remove the disc from the tray, and place it into the Accept pile. The arm will
then return to the Input stack, and take the blank disc placed there earlier.
This will be loader into the first recorder.
The recorder tray will close and you are copying your first Disc! There is a
timer at the top right corner of the display that counts down, showing the
approximate time left before the end of the recording.
Quick Start Comparing
Using the Compare function is essentially the same as copying. The only
difference is that you use the Start Comparing menu selection, and you will be
using written discs, rather than blank ones. Please see the Quick Start section
above.
NOTE:
Because of the way Audio and Video CDs are recorded, CDs containing
Audio or Video tracks cannot be verified. This is not a limitation of the TCA
Autoloader equipment, but a limitation of the CD error correction system.

4
Operation
This chapter provides detailed operating instructions for your TCA Autoloader.
Your TCA Autoloader has many options and features designed to make it more
productive and easier to use. Please read through this chapter carefully so that
you can take full advantage of all the features of your system.
Turning On
When the TCA Autoloader is turned on it goes through a series of self-tests
and displays several messages.
Following are two messages displayed during a normal power-up:
First: TCA Series
by
R-Quest Technologies
Firmware vX.YZ
Then several status messages will be displayed. And Finally:
>Start Copying
Start Comparing
Batch Mode
Image Functions
If this series of messages are displayed then your Autoloader is ready for use.
If this series of messages are not displayed or different messages are
displayed see the Error Messages section of this manual.

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Keyboard
A USB keyboard may be connected to the rear of the TCA autoloader to make
the entry of complicated image names and menu navigation easier. However,
this is not required, and following is the function of each key on the integrated
keypad:
< YES Key (left cursor or ‘Y’ on a USB keyboard)
Left arrow or YES – If being prompted to enter a number or character this key
moves the cursor 1 character to the left. If prompted with a question this key
answers YES.
> NO Key (right cursor or ‘N’ on a USB keyboard)
Right arrow or NO – If being prompted to enter a number or character this
key moves the cursor 1 character to the right. If prompted with a question this
key answers NO.
/\ Key (up cursor on a USB keyboard)
/\ (Up arrow) – If being prompted to enter a number or character this key
increments the character at the cursor to the next higher character or number.
If a menu is being displayed this key moves the cursor to the next menu
selection up. Numbers and characters can also be entered directly using a
USB keyboard.
\/ Key (down cursor on a USB keyboard)
\/ (Down arrow) – If being prompted to enter a number or character this key
decrements the character at the cursor to the next lower character or number.
If a menu is being displayed this key moves the cursor to the next menu
selection down. Numbers and characters can also be entered directly using a
USB keyboard.
Enter Key (Enter or Return key on a USB keyboard)
If being prompted to enter a number or name this key accepts the currently
displayed selection. If a menu is being displayed the ENTER key moves 1
level deeper into the menu structure. If the next item is executable it starts
that process.
Stop Key (use the escape key on a USB keyboard)
This key stops or aborts whatever is going on. When recording discs the
system is busy and this key may not respond immediately. If so, press and
hold it down until prompted to do something else.

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While a menu is being displayed the STOP key (escape on a USB keyboard)
backs up 1 level higher in the menu structure.
LCD Display
The LCD display is used either to display menus or to show status. For
instance while copying it shows what it is doing, the number it has to do, how
many it has done and the current mode (such as Burn or Simulate).
Menus Structure
Use the up /\ and down \/ arrow keys to position the cursor (a > character on the
left most column of the display) to the desired menu item. Then use the ENTER
key to select it.
Following is a description of each menu selection.
Copy
Use this menu option to start copying discs by reading the master to the hard
disk and then copy from the hard disk image. See the Copying section of this
chapter for further instructions
Compare
Use this menu option to start verifying copies. See the Verifying section of this
chapter for further instructions.
Batch Mode
Use this menu option to start Batch copying of discs. In batch mode, you
interleave blank discs with masters, so that you can automatically create
copies from several master discs – unattended.
WARNING - VERY IMPORTANT:
DO NOT use BD-RE discs as ‘master discs’ while in batch mode. It will
be re-formatted and re-written.
Image Functions
This menu option is used to maintain image files kept on the hard drive. This
menu item will not be shown if Multi Image HD is not enabled in the Setup Menu
| Job Options function.

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Load New Master
Read a Master Disc and put the image on the hard drive without copying or
verifying.
List of Images
Show all disc images currently stored on the hard drive.
Show HD Free Space
Display the currently available hard drive space. If disc images have been
erased more usable space may be created by defragmenting the hard drive
using Image Functions | Defragment HD function.
Delete Image
Delete a disc image stored on the hard drive.
Rename Image
Rename a disc Image currently stored on the hard drive. See the Entering
Text section of this chapter for instructions on inputting text.
Defragment HD
Recover all hard drive space associated with erased images. Depending on
the hard drive size and the number and size of erased images this function
can take several minutes to complete.
Utilities
The utilities menu provides several useful functions required to maintain and
set up your TCP Autoloader system.
Hard Disk Utilities
These utilities are used to set up and maintain the hard drive in your
system. The hard drive provides a temporary storage buffer for the discs
you will be copying or verifying.
Show HD Free Space
Display the currently available hard drive space. If disc images have
been erased more space may be created by defragmenting the hard
drive using Image Functions | Defragment HD function.
Show HD Info
Display the installed hard disk information. This includes manufacturer,
model, drive firmware revision, and total space in megabytes (MB).

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Defrag HD
Recover all hard drive space associated with erased disc images.
Depending on the hard drive size and the number and size of erased
disc images this function can take several minutes to complete.
Format Hard Disk
This function re-initializes the hard drive directory structure. It should be
run anytime a new hard drive is installed in a system. This function can
also be used to quickly erase all images in the hard drive.
NOTE:
This function does not actually remove Images from the hard drive
and is not a secure erase of the image data. It simply marks all the
hard drive as unused and available for new images. The data
remain on the disk until overwritten by another image file.
Firmware Utilities
Firmware Utilities allows the firmware used by the TCA system controller,
Autoloader controller and the drives to be updated (depending on the drive
model).
Load System F/W
The system software that is used by the TCA to copy discs may be
updated from time to time, to add new features or support for new drives.
The following functions are used to update the firmware in the machine.
Load F/W From CD
This function reads firmware from a firmware CD-R and installs it in the
TCA Duplicator electronics. A firmware CD can be created by writing an
ISO-9660 CD-R with a Global DiscWare TCA series firmware file in the
root directory. Selecting this option allows the system to read this
firmware and update accordingly. Once the system firmware is updated,
the system will automatically restart.
Load F/W XMODEM
This function is not available on the TCA. It is included for use by Global
DiscWare approved service personnel.
Load F/W USB
This function reads firmware from USB memory stick connected to the
TCA autoloader via the USB port. This option will only appear if the USB
stick is already connected to the TCA and contains a valid firmware file
(*.rqf). Selecting this option then allows the system to read this firmware
and update accordingly. Once the system firmware is updated, the
system will automatically restart.

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Load Drive F/W
The drive manufacturer may update the software that is used by the
recorder drives from time to time. This could be for bug fixes, new
features or format support, or to optimize the recording quality on new
media as it becomes available.
A file containing Global DiscWare approved drive firmware can be
obtained from the Global DiscWare web site, or Global DiscWare
authorized distributors. This is the ONLY file that should be used to
update the drives. Do not attempt to use any other file, as it may contain
firmware that has not been approved by Global DiscWare, and may
function incorrectly.
VERY IMPORT NOTE:
It is VERY IMPORTANT that you do not turn off the power while this
function is running. Turning off the power before the Duplicator has
completed the drive upgrade may leave your CD recorders in a
state where they no longer function correctly. If you are in any doubt
about this, please contact Global DiscWare, or an authorized Global
DiscWare distributor before using this feature.
The update process is very simple, but user confirmation is requested
several times before the drives are actually updated. The drive firmware
update file MUST be located in the root directory of a standard ISO9660
CD-ROM. Choose the menu item Utilities | Firmware Utilities | Load Drive F/W and
follow the prompts on the LCD.
Load Loader F/W
Very occasionally, there may be an updated version of loader firmware
available for download. This is the menu entry that will allow you to load
this onto your autoloader. For the reliability of your system, only install
Global DiscWare released firmware onto your system.
VERY IMPORT NOTE:
It is VERY IMPORTANT that you do not turn off the power while this
function is running. Turning off the power before the Duplicator has
completed the drive upgrade may leave your TCA Autoloader in a
state where it no longer functions correctly. If you are in any doubt
about this, please contact Global DiscWare, or an authorized Global
DiscWare distributor before using this feature.

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Loader Utilities
Loader utilities provide a means by which the loader mechanism can be
tested or diagnosed. These utilities are meant for Global DiscWare
approved service personnel and advanced users only. If in doubt, do not
use these utilities.
System Information
These functions are used to display information about the various
components installed in the CD Autoloader.
PCA Info
Display the installed firmware level, amount of RAM and the number of
recorders found in the system, and the number of recorders licensed in
this system. In addition, network information including IP address,
network mast and MAC address are displayed.
Writer Info
Display Recorder manufacturer, model number and firmware revision.
While it is possible to use different writer types, and different firmware
revisions, Global DiscWare recommends using the same writer type and
the latest approved writer firmware.
Hard Drive Info
Display the manufacturer, model number and capacity of the installed
hard drive.
Autoloader Info
Display Autoloader information.
Upgrade License
Enabled options can be changed via these functions. To get a new key to
enable new options contact Global DiscWare or an authorized Global
DiscWare distributor.
Show Current Key
Display current installed options Key String. You MUST have this Key
String available when contacting Global DiscWare or an authorized Global
DiscWare distributor.
Enter New Key
Enter new installed options Key String. Entering this Key String can change
your installed options. Contact Global DiscWare or an authorized Global
DiscWare distributor to get a new key string. See the Entering Text section
of this chapter for instructions on entering text.

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Setup Menu
These menus are used to select various options available on the TCA
Autoloader. Some menu options may depend on the settings of other options,
so the actual menus that appear are context sensitive.
Duplication Options
These functions set up options used during the duplication process. Use
the up arrow /\ key to scroll up or press the down arrow key \/ to scroll
down. Press the YES or NO key to select the desired values.
When the displayed selections are correct press the ENTER key to save or
press the STOP key to exit and leave the options unchanged.
Burn Discs
If set to NO the system is in simulate mode and will not actually write a
disc. It goes through all the motions and is a good test to see if the TCA
Autoloader is in operating condition.
NOTE:
If this is set to NO the following warning message will be displayed:
WARNING Copier is in SIMULATE mode, Press YES to continue or any other
key to cancel and the BURN/SIM field of the LCD will show SIM (for
Simulate Burn) while copying discs.
Compare Master
If set to YES the Master Disc will be read a second time and the new
read compared with the first. If the data are not the same a BAD
MASTER error will be displayed.
NOTE:
This feature is disabled for any Audio or Video tracks on the CD.
This is not a limitation of the TCA series, but a limitation of the CD
format low-level error correction systems.
Compare Copy
If set to YES every disc just recorded will be re-read and compared to
the data written (the disc will be Verified). If the data are not the same or
there is a read error the disc will be considered bad and rejected.
NOTE:
This feature is disabled for any Audio or Video tracks on the CD.
This is not a limitation of the TCA series, but a limitation of the CD
format low-level error correction systems.