Radio Shack Roadside Companion User manual

SecureAlert Telematics (SAT) 12 Month Limited Warranty
WHO IS COVERED? The original purchaser is covered. Please keep a copy of the original sales invoice to obtain warranty service.
WHAT IS COVERED? The Roadside Companion unit is warranted to be free from defects in materials and workmanship. The
Roadside Companion is not guaranteed to contact emergency services in all instances (please see “Important Message” on this page).
HOW TO OBTAIN WARRANTY SERVICE.
In the unlikely event you require warranty assistance, please call 1-888-905-6900.
WHAT IS THE WARRANTY PERIOD? The warranty begins on the date your Roadside Companion unit was purchased and
is good for twelve (12) months. The warranty on any replacement product expires whenever the warranty on the original product expires.
WHAT IS EXCLUDED? Your warranty does not cover: Product damaged by misuse, accident, unauthorized repair, or other
causes not within the control of SAT. Reception problems caused by signal, cable, or antenna systems outside the
Roadside Companion are also excluded.
Specifications
Modulations: Data/Voice
Frequency Ranged: TX 824.04 MHz to 848.97 MHz / RX: 869.04 MHz to 893.97 MHz
Channel Spacing: 30 kHz
Duplex Spacing: 45 MHz
Operating Temps: -20°C to +60°C / -4°F to +140°F
Size: 2.89” (W) x 1.41” (D) x 5.56” (H)
Power:
7.4 cm (W) x 3.62 cm (D) x 14.25 cm (H)
6V DC, 1A
Owner’s Guide
Important Message—Please Read
Roadside Companion
Ready to help – 24
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Personal Security Device
And Services
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Congratulations on the purchase of
your Roadside Companion. Your
new Roadside Companion has
been designed to provide you with
quick, reliable, and convenient
access to emergency services,
location, and communication
whenever and wherever you
need them most.
The Roadside Companion unit is designed for use in the United States. Please be aware that 911 emergency
services and cellular network services are not available in all areas and there is no guarantee that you will be able to
reach these services, or that your location can be determined with your Roadside Companion unit. If you are in an
area with insufficient cellular service, calls cannot be placed. Also, even if your local emergency service providers are
contacted, they may not respond properly. It is recommended that you always check to be sure that 911 services are
available in your local area. You can do so by contacting your local sheriff or police department. Please remember
while using your Roadside Companion unit, to keep it secured on the dash of your car using your sticky pad to
avoid distractions. CAUTION: To avoid equipment damage from high temperature, do not leave this product exposed
to direct sun inside a parked vehicle.
SAT MAKES NO OTHER WARRANTY EXCEPT AS SPECIFICALLY STATED ABOVE. IMPLIED WARRANTIES, INCLUD-
ING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO
THE 12 MONTH WARRANTY PERIOD. ADDITIONAL LIMITATIONS OF LIABILITY AND DAMAGES ARE CONTAINED
WITHIN THE CONTRACT FOR SERVICES. PLEASE REFER TO THAT DOCUMENT FOR A COMPLETE DISCLOSURE OF
ALL APPLICABLE LIMITATIONS AND EXCLUSIONS.
For Customer Service or technical questions, call toll-free 1-888-905-6900. For Customer Service or technical questions, call toll-free 1-888-905-6900.

Package Contents
RadioShack is committed to making your service experience as carefree as possible.
We have made every effort to make your Owner’s Guide clear and user-friendly.
If you have any questions, please don’t hesitate to call us at
1-888-905-6900
Roadside Companion Setup & Test Call . . 3
– Mounting Bracket Installation . . . . . . . 3
– Sticky™ Pad Installation . . . . . . . . . . 4
– Setup and Test Call . . . . . . . . . . . . . . 4
Here’s How It Works! . . . . . 6
Calling 911 Directly . . . . . . . 7
Maintenance . . . . . . . . . . . 7
Optional Locating Service . . . 7
Specifications & Warranty . . . 8
Table of Contents
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If you have any questions, please call us at 1-888-905-6900.
Maintenance
Clean the Roadside Companion unit with a soft, dry cloth. If necessary, dampen the cloth with diluted
detergent then dry with a clean cloth. Caution: Other cleaning chemicals may discolor the surface.
Optional Personal Secure Locating Service
You may locate your vehicle anytime on your personalized and secure website. Simply log on to
www.roadsidecompanion.com to register for services. Click on Set-Up Your Account (found under
the Login button) and follow the instructions. Or you may register by calling toll-free 1-888-905-6900.
Once you have registered, you may perform a track by typing in your username and password and
clicking on the Login button. Next, click on the Locate button and follow the instructions to locate
your vehicle. Your account will be billed 99¢ per track.
Calling a Local 911 Operator Directly
In the unlikely event that a disaster or other event prevents the Roadside Companion monitoring center from
responding to you after the red button has been pressed, your Roadside Companion unit also has the ability
to call a local 911 operator directly. (Please Note: Most 911 operators do not have the ability to determine
your location. When the operator responds via the unit, please give your address and any landmarks to the
operator before giving any other information. If your call somehow gets disconnected, the red “IN USE” light
will change from a solid to flashing red light and you will need to repeat the steps for calling the operator.)
The process for placing this direct 911 call is different from that of calling the Roadside Companion
monitoring center, so please pay attention to the following detailed instructions:
•To call 911, press the gray “TEST” button. Both lights will come on and you will
hear a chirp. Then press the big red “CALL” button until you hear another chirp.
• The red “IN USE” light will begin blinking faster, indicating that the unit is searching for a signal, and
then the “IN USE” light will turn solid red, indicating that the 911 call is going through.
Note–It is not possible for you to terminate a 911 call without removing power from the Roadside Companion unit.
This is a safety feature to help insure a reliable connection to the emergency operator.
• When the 911 operator terminates your call, your Roadside Companion unit will automatically be placed in
911 standby mode for 30 minutes to allow the 911 operator to call you back if further information is needed.
• To manually exit 911 standby mode, press the test button until the unit chirps. This places the
Roadside Companion unit back in test mode. Pressing the test button again for about two seconds
will place the unit back in normal operation (“IN USE” led blinks once every four seconds).
Roadside
Companion
CAUTION: To avoid damage from high temperatures, do not
leave this product exposed to the sun inside a parked vehicle.

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Your Roadside Companion professional will ask if you have an emergency. Since this is
only your test call, please indicate to your Roadside Companion professional
that you do not have an emergency, but are making your first-time setup call.
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Plug the cigarette lighter adapter into your
Roadside Companion unit and then into your
cigarette lighter in your car. (Note: unit
requires a live power source to operate.)
Press and hold down the big red button until the
unit beeps, and then release the button. The red
“IN USE” light will flash on and off once every
second, indicating that the Roadside Companion
unit is searching for a signal. When the “IN USE”
light turns solid red, this indicates the call is
going through.
The unit will beep as soon as it is plugged into
your car. At this time, the unit is receiving your
current location. The “IN USE” light will flash
once every 4 seconds indicating the Roadside
Companion unit is operational.
Listen for a Roadside Companion
professional who will greet you by name.
Your Roadside Companion professional will determine your location and confirm this with you.
At the conclusion of your setup and test call, your Roadside Companion professional
will end the call.
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If you have any questions, please call us at 1-888-905-6900.If you have any questions, please call us at 1-888-905-6900.
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Place the Sticky™ Pad on the dash.
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Place Roadside Companion unit in the
center of the Sticky™ Pad.
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20 Degree
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TEST
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For best results, do not tilt the antenna more
than 20˚ from vertical.
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Installing with Sticky™ Pad
Set Up and Test Call
Roadside Companion Setup and Initial Test Call (continued)
Roadside Companion Setup and Initial Test Call (continued)

If you have any questions, please call us at 1-888-905-6900.
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We suggest that you review the location of all
Roadside Companion unit features shown in the diagram
(left). The following instructions will guide you through
the setup and test call with your Roadside Companion unit.
This will take approximately 10 minutes.
Roadside Companion Setup and Initial Test Call
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Antenna
Test light
Test button
Speaker
phone
Call button
In-use light
If you have any questions, please call us at 1-888-905-6900.
Note: Remove caution label before use.
When you need help, simply press the big red button and hold
until the button until it beeps.
Listen for a Roadside Companion professional who will greet you by name.
If your current location is required during the call, your Roadside Companion professional will
activate your unit for a location update. While activating the unit, you will lose voice contact
with the Roadside Companion professional for 5-7 seconds. Your Roadside Companion professional
will quickly access your current location.
In the event of an emergency, your Roadside Companion professional will contact the local
emergency service provider that is best equipped to meet your needs, and stay on the line with you
and the service provider until you are satisfied that your needs are met.
Once your call is completed, your Roadside Companion professional will end the call for you.
Here’s How It Works!
Your Roadside Companion gives you quick and easy access to help in these and other emergency situations:
• Medical Emergencies • Fire Emergencies
• Police Emergencies • Roadside Assistance
Place the unit on the dash under the front windshield. When you plug in your Roadside Companion,
you will hear a short beep and the “IN USE” led will flash once every four seconds indicating that
the GPS unit is active. The Roadside Companion unit will silently calculate and store your current location.
This may take up to a few minutes.
TEST
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The red "IN USE" light will flash on and off once every second
indicating that the Roadside Companion unit is searching for a signal.
When the "IN USE" light turns solid red and the unit chirps, this
indicates that the call is going through. You will hear a brief intro-
duction confirming contact with your Roadside Companion monitoring
center that says: “Welcome to Roadside Companion Services.
Please stand by for your Roadside Companion Professional.”
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Occasionally, the communication signal can be dropped. Unlike other devices, which require you to redial the number
by yourself, the Roadside Companion will automatically redial the monitoring center if the signal is dropped.
Please be assured that if this happens the Roadside Companion will make several attempts to re-dial until you are connected
How To Begin
Plug your Roadside Companion unit into the cigarette lighter of your car. As long as
power is going into the unit, you can begin tracking with RadioShack or make an emergency call
if needed.
If your unit was a gift, please call toll-free 1-888-905-6900 and a Roadside Companion representative
will assist you in activating your device.