
FREQUENTLY ASKED QUESTIONS
Problem Possible Reason Solution
Faucet makes gurgling noise Drain water running from unit. This is normal when the RO is filling the storage
tank.
Water does not come out from the fau-
cet?
1. The feed water saddle valve may be closed.
2. Pre-filter may be plugged and may need
replacement.
3. RO membrane may be plugged
4. Shut-off valve may be defective
1. Open feed water valve.
2. Replace pre-filter
3. Replace membrane
4. Contact Envirogard to replace shut-off valve
Water comes out in a trickle 1. One of the above
2. The tank valve may be closed
3. The tank may have low air pressure.
4. Tank may be empty
1. Solution as above OR
2. Open tank valve (See Fig. 7)
3. Re-pressurize tank using a bicycle pump. Drain
the tank completely first and make sure that the
tank pressure does not exceed the initial factory
pre-set pressure.
4. Wait for about an hour to allow tank to be full.
Water has a sour taste to it Your post filter may have exhausted it's life. Replace post filter
I fill up air in the pressure tank, but it
reduces again.
The storage tank may have problems. Replace storage tank.
Water runs continuously down the drain
and does not stop when storage tank is
full.
The shut-off valve can be plugged with dirt or be
faulty.
Contact Envirogard.
Water doesn't seem to go to drain? 1. The grey drain tube may be kinked or
blocked.
2. The drain restrictor (DR) may be clogged with
dirt.
1. Take out kink. If tube is damaged or restricting
flow, replace tube.
2. Blow some air in the drain restrictor in the
reverse direction. If you feel air at the other end,
re-install. If the DR is blocked, replace.
Under-sink area is wet Possible leak in any of the fittings. Use flashlight to identify source and fix.
Water comes out of drain hole in the
faucet
1. 3/8” black drain tube plugged or kinked. 1. Disconnect black tube from drain saddle and
inspect tube and saddle hole for plugging.
Clean/replace components if necessary.
Water from faucet has air bubbles Air in system after installation or cartridge
change.
Will stop after water runs for a while.
Limited 1 year Warranty
This Envirogard system is warranted, to the original Consumer purchaser/owner, for a period of one (1) year, from the date of purchase, against defects in
materials or workmanship. The Companies obligation under this warranty shall consist of repair, replacement or credit, at its option, of any part found by the
Company inspection to be defective, provided that the product has not been misused, abused, altered or damaged as determined by the Company and
provided that only approved Enivrogard/Rainfresh replacement cartridges have been used in the housings. This warranty does NOT apply to the replacement
cartridge(s), membrane, or battery which by nature will diminish in performance through normal use and require(s) regular replacement. This warranty does
NOT cover, and is intended to exclude, any liability on the part of Envirogard for any incidental damages, consequential damages, labour charges or any other
costs incurred in connection with the purchase, installation, use, maintenance or repair of the water filter whether under this warranty or any other warranty
implied by law. Some provinces/states do not allow the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to
you. This warranty gives you specific legal rights and you may also have other rights, which vary from province to province/state to state. This warranty applies
only to water filters/systems purchased in Canada or the U.S.A.
MAINTENANCE / PRECAUTIONS
Caution: If your unit is not used in winter, or will be subject to freezing temperatures, drain unit and remove cartridges from sumps.
Place cartridges in sink or on a paper towel to dry, which will occur in several days. Remove membrane and place it in a sealed
plastic bag with a few drops of RO water and store in your refrigerator. For re-start, follow annual sanitization
procedure.
Note: Lubricate Head O-rings (2502) at least once a year or when draining for winter. Use food grade silicone grease (i.e. Dow 111
Compound) or any other non petroleum lubricant. Water conditions can be hard on rubber seals. Head O-ring replacement at least
every two years is recommended to minimize wear and tear and prevent leakage.
Caution: Due to a limited product service life and to prevent costly repairs or possible water damage, we strongly recommend that
sumps (#520) be replaced every 5 years. If sumps of your RO system have been used for more than this period, replace immedi-
ately. Date the bottom of any new sump to indicate next replacement date.
Do not clean the system with organic solvents such as those found in sprays for cleaning products or insecticides as these may
cause cracking or crazing and lead to failure and leakage.
7.