real living 28WM20541-16001 User manual

• Before assembly and/or installation, carefully unwrap all parts.
• Locate and set aside the hardware kit before discarding packaging.
• Use care when assembling your new product. Take your time and follow assembly instructions closely.
Read all instructions before starting
Clear a at covered space to begin
Always best to do it with a friend
Note that hardware required is provided for every step
Pay attention to orientation
GENERAL BEST PRACTICES FOR ASSEMBLY:
CAUTION
1
a) ”WARNING -Death or serious injury may occur when children climb on audio and/or video equipment
furniture. A remote control or toys placed on the furnishing may encourage a child to climb on the
furnishing and as a result the furnishing may tip over on to the child”.
b) ”WARNING -Relocating audio and/or video equipment to furniture not specically designed to
support audio and/or video equipment may result in death or serious injury due to the furnishing
collapsing or over turning onto a child”.
SAFETY ALERTING INFORMATION
When using electrical appliances, basic precautions should always be followed to reduce the risk of re,
electrical shock, and injury to persons including the following:
1. Read all instructions before using this appliance.
2. DANGER – High temperatures may be generated under certain abnormal conditions. Do not
partially or fully cover or obstruct the front of this heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if
unsupervised children or persons with a disability are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the heater malfunctions, has been
dropped or damaged in any manner. Discard heater, or return to authorized service facility for
examination and/or repair.
IMPORTANT INSTRUCTIONS

PRODUCT SPECIFICATIONS
VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WATTS 1500 Watts
2
IMPORTANT INSTRUCTIONS(CONT’D)
10. To disconnect heater, turn controls to off, and turn off power to heater circuit at main disconnect
panel (or operate internal disconnect switch if provided).
11. Connect to properly grounded outlets only. This heater is for use on 120 volts. The cord has a
plug as shown at A in Fig.1. Do not use a 2 prong adapter. Never use with an extension cord or
relocatable power tap (outlet/power strip).
12. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may
cause an electric shock, re, or damage the appliance.
13. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on soft
surfaces, like a bed, where opening may become blocked.
14. This appliance has hot, arcing or sparking parts inside. Do not use it in areas where gasoline, paint
or ammable liquids are used or stored. This replace should not be used as a drying rack for
clothing. Christmas stockings or decorations should not be hung in the area of it.
A
Fig.1
15. Use this appliance only as described in the manual. Any other use not recommended by the
manufacturer may cause re, electric shock, or injury to persons.
16. This heater may include a visual alarm to warn that parts of the heater are getting excessively hot.
If the alarm ashes immediately turn the heater off and inspect for any objects on or adjacent to
the heater that may cause high temperatures.
DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING!
SAVE THESE INSTRUCTIONS
7. Do not use outdoors.
8. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never
locate this appliance where it may fall into a bathtub or other water container.
9. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange
cord away from trafc areas and where it will not be tripped over.

A B C
AA
x1 x1 x1
Mantel Fireplace Insert Remote
PARTS LIST
HARDWARE LIST
x2
Tipping Restraint Hardware
Before beginning assembly of product, make sure all parts are present. Compare parts with package
contents list and hardware contents list. If any part is missing or damaged, do not attempt to assem-
ble, install or operate the product. To protect the product from possible scratches, please assemble the
parts on a scratch-free surface.
Estimated Assembly Time: 15 minutes
Tools Required for Assembly (not included): Scissors
Tools Required for Assembly (not included): Phillips Screwdriver
PREPARATION
3

STEP 1
Unpacking the replace insert
• Using scissors, cut the rope securing the fireplace insert.
Assembled View:
not included
4

STEP 2
AA
x2
Installing the Tip Restraint Hardware
• When the Tipping Restraint Hardware (AA) is properly installed, it can provide protection against
unexpected tipping of the Unit due to small tremors, bumps or climbing.
• Each Tipping Restraint Hardware (AA) includes one Unit Anchor, one Wall Anchor, one Anchor
Tether, and two Anchor Screws. Use these to complete the following steps for a proper installation.
• Locate a secure wall stud behind the unit closest to left side.
• Align the Unit Anchor with a wall stud and attach with two Anchor Screws using a Philips
Screwdriver. The Anchor Screws must pass through the Top Assembly for proper installation.
• Align the Wall Anchor in the center of the wall stud, at level with the Unit Anchor, and attach with
two Anchor Screws using a Philips Screwdriver.
• On the Anchor Tether, detach the cable from the connector and loop the loose cable through the
eyelets on the Wall Anchor and Unit Anchor. Reattach the loose cable to the connector, but do not
tighten.
• Locate a secure wall stud behind the unit closest to the right side and repeat the steps above.
• Tighten both Anchor Tethers by pulling the cable the through connector.
NOTE: Installation of the Tipping Restraint Hardware will provide a small space between the wall
and the unit. This will allow you to run power cords and connector cables to your television or other
devices placed on top of the unit.
NOTE: Installing the Tipping Restraint Hardware will help prevent accidents or damage to the unit.
5

WARNING
Loads heavier than the maximum weights specied may result in instability, causing tip over resulting
in death or serious injury.
MAXIMUM LOAD
6.8 kg / 15 lb
MAXIMUM RECOMMENDED WEIGHT LOADS
6

CONTROL PANEL LOCATION
FUNCTION
FLAME
POWER
There are 5 brightness levels that can be selected
and 00 (OFF) setting. Settings F5 - F1 decrease in
brightness.
The POWER button supplies power to all the
functions of the heater. Pressing the POWER button
again will put the heater in standby mode.
Holding the Power button on the control panel for 10
seconds will disable the heater function.
ICON DESCRIPTION
OPERATING INSTRUCTIONS
Press the heater button on the control panel to turn
on/off (00) and adjust the heater setting.
To change between °F and °C, press and hold the
HEATER button on the control panel for 3 seconds.
The thermostat setting range is 62°F - 82°F
( 17°C - 27°C) or continuously ON.
The thermostat is adjustable by 2°F or 1°C incre-
ments.
HEATER
7

The up and down buttons“ ” on the remote will
increase / decrease temperature setting.
The thermostat setting range is 62°F - 82°F( 17°C -
27°C) or continuously ON.
The thermostat is adjustable by 2°F or 1°C increments.
TIMER Pressing the timer button will cycle through the timer
settings: 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H,
9H and 00 (OFF).
The ame speed is only adjustable from the remote
control. Each ame setting has 5 speed options
available. Setting S1 is slowest ranging up to setting S5
which is the fastest.
FLAME SPEED
OPERATING INSTRUCTIONS (CONT’D)
TEMPERATURE INCREASE /
DECREASE
SAFER PLUG®
This product is equipped with a Safer Plug®; an
advanced safety device that helps prevent electrical
res caused from faulty outlets.
Overloading of outlets, adapters and surge protectors
may cause overheating, damage, and increase risk of
res. Safer Plug®continuously monitors the temperature
in the plug and outlet and will turn off the heater to
prevent unsafe outlet overheating.
If the Safer Plug®cuts the power due to unsafe
conditions it will show an “ ”message on the screen. If
this occurs the Safer Plug® has prevented a potentially
unsafe condition.
To reset the device if this occurs, rst allow the plug
to cool down. Once the plug has cooled down, unplug
the device and wait 5 seconds, then plug back in and
continue to use normally.
If the Safer Plug® continues to activate your outlet may
be faulty. Check your heater cord and plug connections.
Faulty wall outlet connections or loose plugs can cause
the outlet or plug to overheat. Be sure the plug ts tight
in the outlet. Heaters draw more current than small
appliances, so overheating of the outlet may occur even
if it has not occurred with the use of other appliances.
During use check frequently to determine if your plug,
outlet or faceplate is HOT! If so, discontinue use of the
heater and have a qualied electrician check and/or
replace the faulty outlet(s).
8

PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Display shows“ ”
The thermostat sensor is
broken or disconnected.
Unplug the replace, remove the back panel of
the heater box and check that the thermostat is
plugged into the main circuit board. If this does not
solve the problem contact customer service for a
replacement thermostat sensor.
Display shows“ ”
The thermostat sensor
short circuited.
Contact customer service for a replacement
thermostat sensor.
Display shows “ “ Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets
and outlets are not blocked as this may cause
overheating. Unplug the heater for 30 minutes and
allow it to cool down. Replug and operate. Monitor
the heater for signs of overheating. If the problem
persists, discontinue use of the heater and contact
customer service.
Display shows “ ”
Power cord overheating
protection has activated.
Check your heater cord and plug connections.
Faulty wall outlet connections or loose plugs can
cause the outlet or plug to overheat. Be sure the
plug ts tight in the outlet. Heaters draw more cur-
rent than small appliances, overheating of the outlet
may occur even if it has not occurred with the use of
other appliances.
During use check frequently to determine if your
plug outlet or faceplate is HOT! If so, discontinue
use of the heater and have a qualied electrician
check and/or replace the faulty outlet(s).
Heater does not blow
warm air. Cool down cycle.
Normal operation, will continue to
run for less than
one minute
before shutting down. Times will vary
based on temperatures. During this time cool air will
blow.
No power, logs do not
glow. No power to the unit
Check that unit is plugged into a standard 120V
outlet. Press power button several times, make sure
power is set at “ON” position.
Logs glow, but no
ame effect. Flame effect turned off Press ame button several times.
Heater does not blow
warm air.
Thermostat setting is
preventing heater from
turning on.
Adjust the temperature settings to ensure that the
thermostat is set higher than the current room tem-
perature.
Flame effect works but
heater function does
not and the
emberbed ashes
when the heater
button is pressed.
The heater is disabled.
With the power on press and hold the POWER
button on the control panel for 10 seconds. Once
re-enabled the emberbed lights will ash multiple
times.
Remote Control is not
working.
No batteries Change the remote batteries.
Poor Signal
Operate remote transmitter at a slow measured
pace. Measured the remote control buttons with
an even motion and gentle pressure. Repeatedly
pressing buttons in rapid succession may cause the
transmitter to malfunction.
Distance
Operate the remote at a distance less than 20 feet
from the front of the appliance; point the remote at
the control panel.
TROUBLESHOOTING
9

Warning: Changes or modications to this unit not expressly approved by the party responsible
for compliance could void user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired
operation.
This Class B digital apparatus complies with Canadian ICES-003.
• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a
clean soft cloth.
• Citrus oil based products are recommended for cleaning and can be found at supermarkets or
hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of re, electrical shock and injury to persons.
• WARNING: Disconnect power before attempting any maintenance or cleaning to reduce the risk of
re, electrical shock or personal injury.
FCC/IC INFORMATION
CARE AND MAINTENANCE
10

AAA 1.5V
AAA 1.5V
AAA 1.5V
AAA 1.5V
CAUTION:
• Do not ingest batteries.
• Non-rechargeable batteries are not to be recharged.
• Batteries are to be inserted with the correct polarity.
• Exhausted batteries are to be removed from the product.
• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set at the same time.
• Clean the battery contacts and also those of the device prior to battery installation.
• Remove used batteries promptly.
NOTE: Battery disposal
Please always dispose of batteries
at a suitable recycling point.
REPLACING THE REMOTE-CONTROL BATTERY
NOTE: Do not mix old and new batteries.
Do not mix alkaline, standard (carbon zinc), or rechargeable (nicad, ni-mh, etc.) batteries.
11

The manufacturer warrants that your new Electric Fireplace is free from manufacturing
and material defects for a period of one year from date of purchase, subject to the following
conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions
furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident,
or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase
was made through an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material
or workmanship, provided that such part(s) have been subjected to normal conditions of use and
service, after said defect is conrmed by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty
by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from
defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty,
nor shall the manufacturer assume responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or
consequential loss or damage arising out of the use, or inability to use the product, except as
provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and
accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly
excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any
other liabilities with respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in
conjunction with the installation of this product.
10. This warranty gives you specic legal rights, and you may also have other rights which vary from
state to state.
This warranty is void if:
a. The replace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
1-YEAR LIMITED WARRANTY
12

PART PART NAME NO PART NUMBER
1 Flame Circuit Board 1 Y21-S307-P40
2
Flame Generator Drive Motor 1 P10-6-QCF
3
Control Circuit Board 1 Y21-S306-P184CF
4
Control Panel Circuit Board 1 Y21-S306-P32CF
5
Main Circuit Board 1 Y21-S306-P15-HDCF
6
Ember bed with log set 1 Y21-S306-P02CF
7
Thermostat Sensor 1INS-NTC-TMCF
8 Blower/ Heater assembly 1Y21-S306-P01CF
9 Front Panel with frame 1 Y21-S306-P27CF
10 Remote Control 1 P178
11 Bracket 4 PH-BKTZNC001
1
6
2
7
3
8
4
9
5
10
11
REPLACEMENT PARTS LIST
Printed in China
13