RemoteLock 2500 Series User manual
Do this first:
Hardware Installation
1
2500 SERIES
WALL OR DOOR MOUNTED KEYPAD
Introduction
These instructions show how to install the 2500,
12V series keypad, enclosure, power supply & electric
strike on a typical door. Your door setup may differ, but
the same principles will apply.
The 2500 will work with most 12V DC lock mechanisms,
including electric strikes, magnetic locks, solenoid locks,
gate locks and multi-point motors. It can also connect to
existing intercom systems but for these we recommend
professional installation.
The door used for this manual has a standard mortice
latch with a lever handle and euro keyed cylinder. In
this installation we are going to leave these in place and
adapt to use with a 12V electric strike. (12V strike not
included.)
The 2500 requires a mains power socket within 6 feet
(2 metres) of the enclosure. The keypad is mounted on
the external side and should be located on the wall or
door frame as close to the existing handle as possible.
The white plastic enclosure is located on the internal side
and is wired to the keypad. The connector cables are
approximately 32 inches (0.8 metre) in length so this will
partly determine the controller position.
The controller can be located up to 10 feet (3 metres) away
but this will involve lengthening the cables and purchasing
additional Wi-Fi extension leads. The electric strike is also
wired to the controller so this will be a determining factor.
The white enclosure cover contains the Wi-Fi antenna
and must be located where there is a strong Wi-Fi signal.
Alternatively, fit a Wi-Fi booster device.
Installation
1. Remove the existing strike plate
from the door frame.
3. Using the included security
wrench, remove the T10 screw
from the underside of the white
enclosure. The cover unclips from
the top side by slightly pushing out the
cover sides so that it can slide off.
4. Position the white enclosure
in the preferred position. In this
instance we will install it close to the
strike. This wall is hollow so the keypad
and enclosure do not need to align
exactly on the internal and external
walls. If the wall is solid then it might
be easier to drill a hole through the
wall so they align perfectly. You will
need to make sure that the cables from
the electric strike have a route to the
enclosure.
Do not mount the enclosure hard up to
the strike or a wall as space is required
to slide the cover on.
2. Prepare electric strike install.
Determine the best position for the
electric strike. Prepare the frame with
the proper size cutout to fit the strike
as per manufacturer’s instructions.
5. Mark up the position of the
cable and mounting screws and
drill a ¾” (19mm) cable hole.
7. Remove the T10 security
screw from the keypad using the
included wrench.
8. Position the keypad backplate
and mark the position of the cable
and fixing holes.
6. Fix the enclosure to the wall
using the included fixings.
9. Drill out these holes. 10. Plug in the red/black and
blue/green cables as per the
wiring diagram. Also connect the
Wi-Fi antenna lead. You should
have 4 cables.
11. If fitting the gasket, use pliers to carefully bend the top tap up
slightly. This makes aligning the keypad easier. There is no need to do this
if fitting the rainshield.
12. In this instance we will use the
rubber gasket. Place the gasket over
the pre-drilled holes and then align the
backplate over the gasket. Fix to the
wall using the 4 included fixing screws.
13. Feed the 4 cables through the
hole, making sure to pull them
through the hole in the enclosure.
Do not pull tight, you should leave
some slack cable within the keypad
body.
14. Hold the keypad at an angle
and insert into the backplate. It
must be perfectly aligned. If it will not
locate, try bending the tab a ‘little’
more, but not too much as it could
snap.
15. Secure the keypad in place
with the T10 security screw.
Optional
If installing the keypad outdoors, to protect from moisture ingress, you must
either fit the included rubber gasket or fit a protective rainshield. If installing
indoors then there is no need to fit the gasket or rainshield.
16. Remove the electric strike and
fit the diode as per the wiring
diagram. The diode has a white ring
on one side. This should connect to
the +12V wire. The diode protects
the electronics from unexpected
power surges. Wrap some electrical
insulation tape around the connector
(not shown here).
17. Refit the electric strike and
carefully feed the cables through
the door frame.
18. Locate and carefully pull the cables through the hole in the white
enclosure.
19. Connect the 4 cables as per
the wiring diagram.
In this instance we need a link wire
between the VIN and COM terminals.
Wiring for magnetic locks will differ
depending on whether fail safe or
fail secure is required. When fitting a
Request to Exit button, an additional
timer relay may be required.
20. The black 2 core cable from
the keypad connects to either SEC
terminals. This is a safety feature, if
someone removes the keypad from
the backplate then the power will
switch off until the keypad is returned
to the backplate.
24. Fix the electric strike in place.
Add the first PIN Code on your lock by entering the following sequence on the
keypad.
Enter the (123456 by default) followed by the#button,
followed by #, and then enter your desired (4–8 digits) followed by #.
You should hear two beeps and see green lights when successful. Additional PINs
can also be added via the RemoteLock app aer connecting the lock to Wi-Fi.
NOTE: PIN Codes cannot be single digit codes (1111) or all sequential numbers (1234).
Your PIN Code: ______________________
Set PIN Code
110
New PIN Code
Before closing the door, check the operation of the lock.
Testing
Enter the PIN code from the previous
step. The keypad should beep twice
and you should hear the strike release.
Try again. This time aer it beeps,
push the electric strike with your finger
to check that it has released. Aer 5
seconds it should lock back in place.
23. Plug the 12V adapter into
the jack on the underside of the
enclosure and then plug the
adapter into the main power
supply.
22. Snap the enclosure cover back
on, making sure that no cables are
pinched. Secure in place using the
T10 security screw and wrench.
21. Connect the Wi-Fi antenna
lead to the connector on the rear
of the white enclosure cover.
Take a note of the MacID and Serial
number of the lock as you will need
these later. You may need to scan the
QR code with a smartphone.
Programming Functions
The keypad can be used to program lock functions. These functions can also
be performed remotely from the RemoteLock app. None of the following
functions are required for setup.
All keypad programming functions follow the same general steps:
1. Enter your followed by the #button.
2. Enter the for the desired function, followed by the #button.
3. Some functions will also require you to enter a followed by
the #button.
Function Codes
PLEASE NOTE: Most of these settings can be updated online
in the RemoteLock portal. Aer installing and connecting your
lock to Wi-Fi, please register your lock and configure settings
at Connect.RemoteLock.com
Congratulations!
Your lock is now installed.
Next:
Use the Connection Guide
to nish setup.
100: Change Programming Code
The programming code is essentially a password. This code allows you to
program the lock directly, using the keypad. By default, the code is 123456.
You can change this code to any anything 4–8 digits in length. To set a new
programming code, enter the following on the lock’s keypad:
Enter your current followed by the #button, 100
followed by #, and then enter your followed by #.
If successful, you will see two green flashes and hear two beeps. If an error
was made, you will see a red flash.
Your Programming Code: _______________________
110: Add a Local User Code
Local User Codes are intended to be used as a backup to User Codes created
from the app. If internet is unavailable, you can program a code directly from
the lock. Note that schedules cannot be applied to a Local User Code.
Local User Codes can be 4–8 digits in length. To Add a Local User Code, enter
the following on the lock’s keypad:
Enter your followed by the #button, followed by #,
and then enter your desired followed by #.
Once set, the default User Code will be disabled aer your Local User Code is
created.
120: Delete Local User Code
If you would like to remove your Local User Code or Default 4321, enter the
following on the lock’s keypad:
Enter your followed by the #button, followed by #,
and then enter the existing followed by #.
130: Erase ALL Local Codes
If you would like to remove ALL of your existing Local Codes, enter the following
on the lock’s keypad:
Enter your followed by the #button, followed by #.
381: Enable Card/Fob Reader (Always On)
This function turns on the card/fob reader on the lock. Use this if cards/fobs are
being provided to access users to unlock the door.
Enter your followed by the #button, followed by #.
381
ADDITIONAL FUNCTIONS
131: Erase all user codes, except 4321 default.
135: Perform a factory reset. Careful, this will delete all codes, schedules and
events.
160: Mute keypad beeping.
161: Unmute keypad beeping.
270: Disable Passage Mode. Your lock will automatically lock aer each use.
271: Enable Passage Mode. Your lock will stay unlocked aer being unlocked.
312: Reset Wi-Fi connection. (Forget All Known Connections and Networks).
320: Enter Access Point Mode to allow connection to another network.
380: Turn off SmartCard reads.
381: Turn on Always Scanning For Cards mode.
390: Require # to be pressed aer a user code is entered.
391: Removes the requirement to enter # aer a user code.
411: Enter 411*to force Wi-Fi to wake up if the lock is currently set to not wake up
on keypress.
Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation.
Through Door or Wall Fixing Option
The 2500 series keypad can be mounted on a door, panel or thin wall up
to 85mm thick using the included 4 fixing screws.
For detailed installation instructions, please visit:
support.remotelock.com
The strike does not release.
Electric strikes are sensitive to pressure. If the door does not close
properly and the latch rubs against the side of the strike, the strike can jam
and not release. When the door is closed, there should be a small amount
of movement when you push/pull the door. If the latch is jamming, push/
pull the door towards the door jam. Then, keeping the door held, enter a
credential on the keypad and open the door. If it opens, you should then
adjust the door alignment or latch position.
There is no power to the 12V keypad.
• Check all cable connections.
• Check the fuse on the green circuit board within the white plastic
enclosure.
• Make sure the keypad is fitted to the backplate.
• Check that the power adapter is providing a 12V supply at the terminals.
• Ensure there is a link wire fitted between VIN & COM.
The strike is working in reverse.
Swap the wires going to the strike and make sure to observe the polarity
of the diode.
Troubleshooting Notes
Battery Wiring12V Wiring
Contact us for additional wiring diagrams.
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