Renegade Villagio User manual

VILLAGIO OWNERS
MANUAL
Built by Renegade RV
Bristol Indiana
2013 / 2014
This Document is subject to change at any time

VILLAGIO OWNERS MANUAL
Renegade RV 574.848.1126 Page 1
Rev.712a This owner’s manual is subject to change
Updates will be posted on our web site
AT WWW. Renegaderv.com
Welcome
Congratulations on owning and/or operating a vehicle with a quality Renegade body! Renegade’s Customer
Service team is committed to support you in the use of your vehicle. In this document we provide important
information about your vehicle’s delivery, warranty and parts support. Please review this document carefully
and retain it for future reference.
Vehicle Delivery and Warranty Registration
When your Renegade vehicle is delivered, please:
Thoroughly inspect your unit.
If there is any damage, shortage of parts or other issue, you must note them on the Accessory Check
List and Delivery Acceptance Form.
Register online at www.renegaderv.com by following the Parts & Warranty menus.
Retain your Warranty document copy for future reference.
Important Phone Numbers at Renegade
Customer Service Manager: 574-966-0168
Warranty Line Direct: 574-966-0193 / 574-848-1126 ext.193
Tec. Support: 574-966-0193
After Hours Google Voice mail: 574-216-3256
After Hour Cell: 574-333-1847
Service: 574-966-0188
Parts: 574-966-0186
Main Line 574-848-1126

VILLAGIO OWNERS MANUAL
Renegade RV 574.848.1126 Page 2
Rev.712a This owner’s manual is subject to change
Updates will be posted on our web site
AT WWW. Renegaderv.com
Filing Warranty Claims
If a problem on the Renegade body is caused by a defect in materials or workmanship, it will be covered by
our
Warranty as described on the Warranty Registration Form. Chassis, engine, tires and battery failures, etc. are
covered by individual manufacturers.
Claims must meet the requirements listed in this document. Failure to meet these requirements may result
in a denied or delayed claim.
Complete a repair order with the following information:
Chassis VIN or Renegade Body Serial Number (see the Renegade Operator’s Guide or our website
for assistance in finding these numbers).
Year and model of vehicle.
Owner’s and/or service facility’s name and complete address.
Date vehicle was repaired.
Mileage at time of failure.
Itemized description of the problem, including complaint, cause of failure (if known) and correction
(describe in detail).
Service center labor rate and total time of repair.
Total claim amount, including cost of parts (include Renegade P/Ns), labor, miscellaneous charges
and sales tax (if applicable).
Your claim or repair order number.
Note: The claim or repair order number is whatever number you use to match Renegade’s payment
with your work done. We will reference the number on our payment.
Renegade Authorization number (repairs costing over $150 U.S. or for structural and paint repair
warranty require prior authorization from Renegade).
Contact Renegade Warranty 574-966-0193 for authorization.
The claim can be mailed, faxed, emailed or performed on line via the Renegade website (assuming
all required information is included):
Warranty claims can be mailed to:
Renegade RV
Attn: Warranty Department
52216 SR 15
Bristol, IN 46507, U.S.A.
Alternately, you can fax your claim (if no photographs are involved) with the above information to
574-848-0377. (The resolution of the received copies must be acceptable, or you will be asked to
mail your hard copies.)
Or you can email your claim with the above information to [e-mail].
Other claim requirements:
Any repairs over $150 U.S. or for structural and paint repair warranty require prior authorization
from Renegade, and that number must appear on the repair order. Contact the Warranty
Department.
Any claim that is not legible and complete will be returned for completion.
All paint claims require pictures, estimates and prior authorization.

VILLAGIO OWNERS MANUAL
Renegade RV 574.848.1126 Page 3
Rev.712a This owner’s manual is subject to change
Updates will be posted on our web site
AT WWW. Renegaderv.com
Shipping damage claims also require pictures, estimates and prior authorization. The damage must
also be noted on the Delivery Acceptance Form. This form requires the signature of the carrier
driver.
Sublet work must have the sublet repair order attached to the service facility’s repair order that is
being submitted.
Claims must be submitted within 30 days after the repair is completed.
If the return of a failed part is requested, contact a Renegade warranty representative for a return goods
authorization (RGA). Please reference that number with the returned part and enclose a copy of the repair
order. Shipping charges should be entered on the same repair order that is submitted for warranty payment.
COD charges for returned parts will not be accepted, and the part will be returned.
Claims are paid semimonthly. Renegade pays sales tax on claims in accordance with state law.
Ordering Parts
How to Order
To order parts for this vehicle, gather the following information:
Model and Year of Vehicle (20xx-Customer Name).
Chassis VIN or Renegade Body Serial Number.
Complete shipping address.
Preferred method of shipping.
Complete description of all the parts necessary.
Method of payment.
Note: Renegade Aftermarket Parts prefers payment by Visa, MasterCard, Discover or American Express credit
cards. Purchase Orders from customers with established open accounts are also accepted.
Then contact Renegade Aftermarket Parts by one of the following methods:
Online Parts Request ([e-mail]) .
Call 888-522-1126 and ask for the Parts Department.
Fax your order with the above information to 574-848-0377.
Email your order with the above information to [e-mail]
You may also mail or express service the order to the following address:
Renegade RV
Attn: Aftermarket Parts Department
52216 SR 15
Bristol, IN 46507
Returns
To return parts for credit, call the Aftermarket Parts Department for prior authorization. This must be done
within 30 days of receiving the parts. All returns must be shipped prepaid freight. A restocking fee will be
charged to all returns. Special-order & electrical parts are not returnable.

VILLAGIO OWNERS MANUAL
Renegade RV 574.848.1126 Page 4
Rev.712a This owner’s manual is subject to change
Updates will be posted on our web site
AT WWW. Renegaderv.com
Warranty Registration for Mercedes & Renegade
Please fill out and send to Renegade to activate your warranty
Email to [email protected]