
Printed in the USA • 7/2022 • WP • Form No. RHL-XP-101
In keeping with its policy of continuous progress and program improvement,
Rheem reserves the right to make changes without notice.
RheemLabs™
WARRANTY
Rheem U.S. LLC
MANUFACTURERS WARRANTY
One Year tank and parts
GENERAL – PRODUCT WARRANTY: This limited warranty is only available to the original owner of this XpressHot Hot Water Dispenser or Faucet. It is not transferable. Rheem Manufacturing Company (Rheem®) warrants to the original consumer owner
of the XpressHot product with which this limited warranty is provided. Rheem warrants to customer that your product will be free from defects in materials and workmanship, under normal use and service from the date of installation, provided that the
Product is installed within thirty {30) days from date of receipt and installed and maintained in accordance with the Product’s written instructions. At its option, Rheem will repair or replace the defective product, or defective component part(s), in accordance
with the terms of this limited warranty. If it fails in normal use and service during the applicable warranty period, the replacement product must be supplied by Rheem. The replacement component part(s) must be Rheem authorized. The replacement unit
will be warranted only for the unexpired portion of the original unit’s applicable warranty period. The warranty period commencement date will be determined by manufacturer, in its sole and absolute discretion based on ship date. You may use your
XpressHot product hot/cold water tank with filter system in combination with any genuine XpressHot instant hot water dispensers and components and/or Authorized OEM products. Use of your XpressHot product in combination with any products other
than Authorized OEM products will void this warranty.
EFFECTIVE DATE: The effective date of warranty coverage (or the beginning of the Applicable Warranty Period) is the ship date of the product to the buyer.
APPLICABLE WARRANTY PERIOD: The applicable warranty period is One (1) Year on tank and parts from the ship date of the product to the buyer and installed in a residential dwelling.
WARRANTY EXCLUSIONS: This limited warranty will not cover:
a) Service trips to your home to teach you how to install, use, or maintain this product or to bring the product installation into compliance with local codes and regulations.
b) Damages, malfunctions or failures resulting from failure to install the product in accordance with applicable codes; improper installation or failure to operate or maintain the product in accordance with the manufacturer’s instructions provided;
caused by abuse accident, fire, flood, freeze, lightening, acts of God, and the like; Failures caused by operating the product in a corrosive or contaminated atmosphere; caused by operating the unit empty or partially empty base unit tank (known
as dry firing); caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or high limit control; caused by operating the unit when it is not supplied with potable water, free to circulate at all times; resulting
from the use of any attachment, including any energy saving device, not authorized by Rheem; failure caused by liming, sediment buildup, chemical corrosion, chlorine/chloride corrosion or freezing; failure to remove air from system prior to or during
operation; application of improper voltage
c) Wear and tear expected to occur during the normal course of use, including without limitation, cosmetic rust, scratches, dents or comparable and reasonably expected losses or damages
d) Units removed from the original installation locations
e) Labor charges of any kind
The foregoing warranties are exclusive and in lieu of any other warranty, expressed or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose or patent or other intellectual property right infringement.
LABOR, SHIPPING AND PROCESSING COSTS: This Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or removal and disposal of the failed product, or defective component part(s). All such expenses are
your responsibility.
Rheem will pay the transportation costs for an “in-warranty” replacement water heater, or “in-warranty” replacement component part(s), to a convenient delivery point (selected by Rheem) near the place the origin product. Rheem does not authorize,
recommend, or receive any benefit from any product or parts. Rheem will not reimburse any party for these, or any other, fees not specifically covered in this limited warranty document.
LIMITATION OF REMEDIES AND DAMAGES: Rheem liability and Buyer’s exclusive remedy hereunder will be limited solely to repair or replacement of Product under Warranty. Rheem reserves the right to accept or reject any warranty claim in whole or in
part. Rheem will not be liable, under any circumstances, for consequential or incidental damages, including but not limited to labor costs or lost profits resulting from the use of (or inability to use) the products or from the products being incorporated in or
becoming a component of any other product or goods.
WARRANTY REGISTRATION AND CLAIMS: Product is automatically registered upon ship date. No other warranties apply. This is a limited manufacturer’s warranty that conveys benefits to the Original purchasers, subject to the terms and conditions set
forth herein. Keep Product documents in a safe and secure location and retain all proof of purchase. The Warranty resides with the Buyer with proof of purchase; not simply with an individual in possession of a Product. If the Product is to be installed in new
construction at a date later than 30 days from the date of receipt, send further information in advance of thirty (30) day deadline when known so we may update your Warranty record. A Buyer is eligible for a warranty claim ONLY if the returned unit is received
by Rheem within thirty (30) calendar days. Only when these conditions are met will a Buyer receive a replacement unit. Rheem will not accept the return of any product without prior authorization from Rheem. Rheem Technical Assistance, at its sole discretion,
will determine the best method for repair. Methods of repair include, but are not limited to, replacement of specific part of Product or replacement of whole unit. If a whole unit requires replacement under the terms of this Manufacturer’s Warranty, the original
unit must be returned to the Rheem office. Upon receipt of the replaced unit at the Rheem office, the new unit will ship after inspection of the replace unit. If Rheem determines a component requires repair or replacement under the terms of this Manufacturer’s
Limited Warranty, the part will be shipped via standard ground delivery. If faster shipping service is desired, the Buyer must select and pay for same.
FURTHER LIMITATIONS AND EXCLUSIONS AFFECTING YOUR WARRANTY: This warranty is void if the Product is not installed in accordance with relevant, local electrical and plumbing codes and in accordance with the installation instructions specified
by the manufacturer. Local codes will override manufacturer’s instructions at the time of installation and if additional installation parts are required, the costs will be the responsibility of Buyer. Buyer hereby accepts the entire responsibility for ascertaining
whether they have sufficient electrical power at their residence to operate our XpressHot base unit tank. BUYER ACCEPTS ALL SALES AS FINAL. Any alteration to the product voids all warranties. Rheem is not responsible for any other charge or expense
incurred, other than the original purchase price of the product. Rheem shall not be liable for consequential, special, incidental, or contingent expenses or damages arising directly or indirectly from any defect in or of the Product; nor will Rheem be liable for
any water damage arising directly or indirectly from the use of the Product or from the failure of or defect in any component part or connecting plumbing. Rheem and Buyer agree to the above terms in their entirety and accept all sales as final without recourse
to a credit card company or other financial institution and hereby agree to stipulations and specifications defined within Manufacturer’s Limited Warranty.
CONTACT INFORMATION: RheemNext Team, rheemnext@rheem.com – Or call 1-800-543-6163
ADDRESS: Claims Department, 400 Captain Neville Drive, Waterbury, CT 06705