Rinnai Pro Series User manual

Pro Series High Wall Split Heat Pump / Air Conditioner
Operation guide

Important
This appliance must be installed in accordance with:
- Manufacturer’s installation instructions
- Current AS/NZS 3000, AS/NZS 5141, AS/NZS 5419, AS/NZS 1677,
AS/NZS 60335.2.40, and G12/AS1
Appliance must be installed, commissioned and serviced by an
authorised person.
Warning
Improper installation, adjustment, alteration, service and maintenance
can cause property damage, personal injury or loss of life.
For more information about buying, using, and servicing of Rinnai
appliances call: 0800 RINNAI (0800 746 624).
Rinnai New Zealand Limited
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150
Phone: [phone]
Email: [email protected]
Web: rinnai.co.nz
youtube.com/rinnainz
facebook.com/rinnainz

Heat pumps, like cars, require regular maintenance and servicing. For reliable
operation Rinnai heat pumps / air conditioners should be serviced annually.
Safety and important information..........................4
General information .............................................5
About your Pro Series unit....................................6
Remote control and functions...............................8
Manual operation without remote .........................12
Setting the angle of air ow ..................................13
Care and maintenance .........................................14
Troubleshooting....................................................16
Wi-Fi control .........................................................18
Wi-Fi registration and connection.........................19
Limited Warranty ..................................................20
Contents

4|
Safety and important information
This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure they do not play with the appliance.
If an abnormal situation arises (like a burning smell), immediately turn o󰀨 the unit and disconnect
the power.
If the Pro Series is used together with other heating devices, throughly ventilate the room to avoid
oxygen depletion.
Do not let the unit run for extended periods when the humidity is very high, or when doors or
windows are left open. This may result in excessive operational loading and lead to product failure.
Do not insert ngers, rods or other objects
into the air inlet or outlet. The fan rotates at
high speed and may cause injury.
Do not use ammable sprays such
as hair spray or paint near the unit.
This may cause a re.
Do not operate the unit in places near or
around combustible gases. Gas may collect
around the unit and cause an explosion.
Do not operate the unit in a wet room such
as a bathroom or laundry room. Exposure
to water can cause electrical components to
short circuit.
Do not operate the unit with wet hands, this
may cause an electric shock.
Do not allow children to play with the unit.
Children must be supervised around the unit
at all times.
Do not use this unit for any other purpose
than its intended use.
Do not climb onto or place objects on top of
the outdoor unit.
Do not expose your body directly to cool air
for a prolonged period of time.
If any of the following conditions occur, turn o󰀨 your unit immediately and contact your
installer or Rinnai for advice:
• The power cord is damaged or abnormally warm
• You smell a burning odour
• The unit emits loud or abnormal sounds
• A power fuse blows or the circuit breaker frequently trips
• Water or other objects fall onto or out of the unit

| 5
Installation by a licensed tradesperson
Only a licensed tradespeson can install, adjust, maintain, or service this heat pump. Any work
carried out by a non-licensed tradesperson is illegal and will void any warranty.
Location and positioning
R32 refrigerant models MUST BE installed, operated and stored in a room with a oor area larger
than 4 m2.
Installation must be in a position that can support the unit’s weight. If the chosen location cannot
support the weight of the unit, or the installation is not done properly, the unit may drop and cause
serious injury or damage.
The installer must install drainage piping according to the installation instructions. Improper
drainage may cause water damage to your home or property.
• Do not install the unit in location that may be exposed to combustible gas leaks. If combustible
gas accumulates around the unit, it may cause a re.
• Do not install the outdoor unit where noise may cause a nuisance, such as near bedrooms or
neighbouring properties.
• Do not install the outdoor unit where it will be exposed to sea wind and salt spray, this will
signicantly reduce the durability of the unit.
Genuine Rinnai parts
Only use the included accessories, parts, and specied parts for installation. Using non-standard
parts can cause water leaks, electrical shock, re, and cause the unit to fail.
Disposal guidelines
This appliance contains refrigerant and other potentially hazardous materials. When
disposing of the appliance, the law requires special collection and treatment. Do not
dispose of this product as household waste. The manufacturer will take back the old
appliance free of charge.
Remote control - inserting and replacing batteries
The remote control comes with two AAA batteries. Put the batteries in place before use.
1. Slide the back cover from the remote control downward, exposing the battery compartment.
2. Insert the batteries, paying attention to match the (+) and (-) ends of the batteries with the
symbols inside the battery compartment.
3. Slide the battery back cover back into place.
Tips for using the remote control
• Must be used within 8 m of the unit
• Unit will beep when the signal is received
• Curtains, other materials, and direct sunlight can interfere with the infrared signal
• If the remote is not going to be used for more than two months remove the batteries
General information

6|
About your Pro Series unit
Front panel
Louvre Remote
Display window
Remote control holder
(some units)
Filter
Modes of operation
AUTO
In this mode, fan speed, temperature and operational mode (cooling, dry, and heating) are all
adjusted automatically by the appliance, based on the current room temperature. In this mode you
cannot adjust the temperature, however the swing operations for air direction and the fan speeds
can still be adjusted.
COOL
When selected this mode operates the unit as a cooling appliance. The available range is 16 ~ 30 °C
in 0.5 °C increments. The fan speed defaults to that which was last used.
DRY (dehumidifying)
In periods of high humidity this mode removes excess moisture from the room, in order to prevent
mould and mildew. This mode adjusts the room temperature and fan speed automatically to
maintain the optimal level of humidity.
HEAT
When selected this mode operates the unit as a heating appliance. The available range is 16 ~ 30 °C
in 0.5 °C increments. The fan speed defaults to that which was last used.
FAN
This mode uses the fan to circulate air without changing the room temperature. In this mode swing
operations for air direction can still be adjusted.
Operation range limits
The table below indicates the temperature range the unit can operated within.
Mode Cooling mode Heating mode Dry mode
Room temperature > 16 °C < 30 °C > 16 °C
Outdoor temperature 0~50 °C -15~24 °C 0~50 °C

| 7
Additional functions
TURBO
This mode allows you to cool indoor air quickly in summer or warm it quickly in winter. In turbo
mode the fan is set to operate at the maximum output. Attempting to alter the fan speed during
turbo will cancel this mode and return the appliance to manual operation.
When the appliance is operating in AUTO, FAN or DRY modes the turbo function is not available.
ECO (available under cool mode only)
Under cooling mode press ECO, the remote controller will adjust the temperature automatically to
24 °C with a fan speed of auto to save energy. Modifying the mode or adjusting the set temperature
less than 24 °C will stop the ECO operation. Under ECO operation, the set temperature should be
24 °C or above, it may result in insu󰀩cient cooling. If you feel uncomfortable press the ECO button
again to stop it.
GEAR
Gear is a function within ECO that caps the compressor speed of the outdoor unit, which reduces
electricity consumption. You will have the option of setting it to 75% or 50%.
CLEAN
Cooling and dehumidifying operations can generate moisture inside the appliance. If the appliance
is not going to be used for a long period (in excess of one month), it is suggested to run the
cleaning operation to remove dust and moisture to help avoid odours. The cleaning operation takes
approximately 35 minutes and the appliance automatically shuts o󰀨 at completion of the cleaning
cycle.
SLEEP
This function gently regulates the set temperature to prevent excessive, draft free, heating or
cooling during sleep. It allows the set temperature to increase or decrease 0.5-1 °C in an hour, up
to a maximum of 2 °C above or below the set point (over a 10 hour period).
FOLLOW ME
Enables the remote control, when in AUTO, COOL, or HEAT to measure the temperature at
its current location and send this signal to the unit every three minutes. Measuring ambient
temperature from the remote control (instead of the unit itself) will enable the heat pump to
optimise the temperature around you for maximum comfort.
BREEZE AWAY
Drops the fan speed and raises the angle of the horizontal louvre so air is not blown down on
people that may be directly below the unit.
DEFROST (dF)
In heating mode, when frost conditions are detected (thermistor in the outdoor unit), the unit
automatically operates in reverse (lasting no more than ten minutes) to warm up the outdoor coil to
stop it from freezing. This means the indoor unit will stop heating and only run on a low fan speed
until defrost (dF) is completed.

8|
Remote control and functions
ON/OFF
Turns the unit on or o󰀨.
TEMP
Increase temp. in 1 °C
increments. Max. temp.
is 30 °C. If you press the
up and down buttons
at the same time for 3
secs. the temp. display
will alternate between °C
and °F.
SET
Scrolls through
functions as follows:
Sleep > Follow Me
> Wireless control >
Sleep. The selected
symbol will ash in the
display, press OK to
conrm.
TEMP
Decrease temp. in 1 °C
increments. Min. temp. is
16 °C.
FAN SPEED
Selects fan speed in
the following order:
AU > 20% > 40% >
60% > 80% > 100%.
Press the TEMP up
or down button to
increase/decrease
the fan speed in 1%
increments.
SWING
Starts and stops the
horizontal louvre. Hold
down for 2 seconds
to initiate the vertical
louvre auto swing
feature.
MODE
Scrolls through the
operation modes as
follows:
AUTO > COOL > DRY
> HEAT > FAN
ECO/GEAR
Press this button to
enter energy e󰀩cient
mode, sequence as
follows:
ECO > GEAR (75%) >
GEAR (50%) > ECO
OK
Used to conrm the
selected functions.
TIMER
Set the timer to turn the
unit on or o󰀨.
BREEZE AWAY
Reduces the fan speed
and raises louvre.
CLEAN
Used to start/stop the
self clean or active
clean function.
LED
Turns LED display on
and o󰀨.
TURBO
Enables the unit to
reach the preset
temperature in the
shortest possible time.
Lock function
Press Clean and Turbo together for more than 5 seconds
to activate the lock function. A lock symbol will appear. All
buttons will be disabled. To disable press both buttons again
for 2 seconds.

| 9
Breeze away
Active clean
Sleep mode
Follow me
Wireless control
Low battery
Mode
Transmission indicator
Lights up when remote
sends a signal to the unit
Timer on or o󰀨
Quiet feature
Fan speed
Silence I 1%
II 2-20%
LOW IIII 21-40%
MED IIIIII 41-60%
HIGH IIIIIIII 61-80%
IIIIIIIIII 81-100%
Louvre display
• Horizontal louvre swing display
• Vertical louvre swing display
• Turbo mode
Temperature, timer, fan
speed display
Displays the set
temperature by default,
fan speed or timer setting
when using.
• Temperature range
16-30 °C
• Timer setting range
0-24 hours
Auto mode
In Auto mode the unit will automatically select COOL, FAN, HEAT based on the set temperature. In
this mode the fan speed cannot be set.
1. Select AUTO mode
2. Set your desired temperature
3. Turn on the unit
Cool or heat mode
1. Select COOL/HEAT mode
2. Set the desired temperature
3. Set the fan speed
4. Turn on the unit
Dry mode
Dry mode is dehumidifying. In this mode the fan speed cannot be set as it is automatically
controlled.
1. Select DRY mode
2. Set the desired temperature
3. Turn on the unit
MODE
MODE
MODE

10 |
Fan mode
This mode uses the fan to circulate air without changing the room temperature. In this mode swing
operations for air direction can still be adjusted. In FAN mode you can’t set the temperature, so no
temperature will display on the remote.
1. Select FAN mode
2. Select the fan speed
3. Turn on the unit
Setting the timer
The timer function works by adding a time after which the timer will come
on and then be switched o󰀨. When setting, the time will increase by 30
minute increments with each press, up to 10 hours. After 10 hours and
up to 24 hours it will increase in 1 hour increments. For example, press 5
times to get 2.5 hours, and press 10 times to get 5 hours. The timer will
revert to 0.0 after 24 hours.
Cancel either function by setting the timer to 0.0 hours.
1. Press TIMER to initiate the ON time sequence.
2. Press the up or down button multiple times to set the desired time to
turn on the unit.
3. Wait one second, the timer ON will be activated.
4. Press TIMER to initiate the OFF time sequence.
5. Press the up or down button multiple times to set the desired time to turn o󰀨 the unit.
6. Wait one second, the timer o󰀨 will be activated.
If the timers are set correctly the timer on / o󰀨 icons will display on the remote, refer image above.
Timer on / o󰀨 setting example
Remember that the time periods you set for both functions refers to the hours AFTER the current
time. In the below example once the timer button is selected (at 1pm), the timer will come on 2.5
hours later, and turn o󰀨 5 hours later.
MODE
ON/OFF
MODE
FAN
SHORT
CUT
TIMERON
TIMEROFF
TEMP
SLEEP
1sec
TIMER
x5
ON/OFF
MODE
FAN
SHORT
CUT
TIMERON
TIMEROFF
TEMP
SLEEP
1sec
x10
TIMER
ON/OFF
MODE
FAN
SHORT
CUT
TIMERON
TIMEROFF
TEMP
SLEEP
ON/OFF
MODE
FAN
SHORT
CUT
TIMERON
TIMEROFF
TEMP
SLEEP
TIMER TIMER
Current
time 1pm
3:30pm 6:00pm
Timer starts Unit turns on Unit turns o󰀨
2.5 hours later
5 hours later

| 11
Swing function
If you press the Swing button the horizontal louvre will swing up and down automatically. To make
it stop press the Swing button again.
If you press the Swing button for more than two seconds the vertical louvre swing function is
activated.
If you continue to hold down the Swing button ve di󰀨erent airow directions can be set. The louvre
can be moved at a certain range each time you press the button.
When the unit is o󰀨, press and hold the Mode and Swing buttons together for one second, the
louvre will open at a certain angle, which makes it convenient for cleaning. Press and hold the
Mode and Swing buttons again to reset the louvres.
LED display
Press the LED button to turn on and turn o󰀨 the display. If you press the LED button for more than
ve seconds the unit will display the room temperature, press for more than ve seconds again to
revert back to the set temperature.
Quiet function
Pressing the fan button for more than two seconds activates/deactivates the ‘Quiet’ function.
This function slows the speed of the indoor unit, and lowers the frequency of the outdoor unit
(compressor). This function is useful when you need to consider other occupants in the house
(people sleeping at night), or neighbours. It may result in inadequate cooling or heating.
Pressing the ON/OFF, Mode, Turbo or Clean buttons while operating will automatically cancel the
quiet function.
FP (frost protection)
Only used in cold climates where there is a risk of the indoor unit pipes freezing. This di󰀨ers to the
DEFROST (dF) function that automatically occurs in the outdoor unit (when connected to power)
when frost conditions are detected, refer p.7.
In HEAT mode press the down arrow two times (within 1 second) to activate FP.
The unit will operate at a high fan speed, but at a much cooler temperature (to keep
running costs down), to maintain the indoor temperature at a certain temperature to
prevent freezing.
It is used for rooms or holiday homes that are not in use in winter, but could be susceptible to frost.
SET function
Press the SET button to enter the function setting, then press SET or the up and down buttons to
select the desired functions. The selected symbol will ash in the display, press OK to conrm. To
cancel the selected function, perform the same steps again.
The SET function will cycle through the following functions:
Sleep > Follow Me > Wireless control
2
or
SET SET OK

12 |
Manual operation without remote
The manual button is intended for testing purposes and emergency operation only. Please do not
use this function unless the remote control is lost and it is absolutely necessary.
You will need a long thin tool to activate the manual control button as it is positioned underneath
the electrical panel.
DO NOT undo the screw holding the control panel in place as this will expose live electrical
connections. This must only be done by an authorised tradesperson.
To operate your unit manually:
1. Open the front panel of the indoor unit.
2. Locate the manual control button on the right-hand side of the unit.
3. Press the manual control button one more time to activate ‘forced auto’ mode.
4. Press the manual control button again to activate ‘forced cooling’ mode.
5. Press the manual control button a third time to turn the unit o󰀨.
6. Close the front panel.
Manual control button
You will need a long thin tool to access as it is
positioned underneath the control panel.
In forced auto mode the unit operates with a
set temperature of (24 °C).
WARNING

| 13
Setting the angle of air ow
While the unit is on, use the SWING button on the remote control to set the direction of air ow,
refer p.11.
Note on louvre angles
When using COOL or DRY mode, do not set the louvre at too much of vertical angle for long
periods. This can cause water to condense on the louvre blade which will drop on your oor or
furnishings.
When using COOL or HEAT mode, setting the louvre at too vertical an angle can reduce the
performance of the unit due to restricted air ow.
Do not move the louvre by hand. This will cause the louvre to become out of sync. If this occurs,
turn o󰀨 the unit and unplug it for a few seconds, then restart the unit. This will reset everything.
Range

14 |
Care and maintenance
Before cleaning or maintenance turn o󰀨 your heat pump and disconnect the power supply.
Any maintenance and cleaning of the outdoor unit should be only be done by a licensed service
provider.
Only use a soft, dry cloth to wipe the unit clean. If the unit is especially dirty, you can use a cloth
soaked in warm water to wipe it clean. Do not use water to clean the inside of the indoor unit. This
can destroy the insulation and cause electrical shock.
• Do not use chemicals or chemically treated cloths to clean the unit.
• Do not use benzene, paint thinner, polishing powder or other solvents, they can cause the
plastic surface to crack or deform.
• Do not use water hotter than 40 °C to clean the front panel, this can cause the panel to
discolour or deform.
Cleaning your air lter
Clogged lters can reduced the heating /
cooling e󰀩ciency of your unit, and can also
be bad for your health. Make sure to clean the
lter every two weeks.
1. Lift the front panel of the indoor unit.
2. Press the tab on the end of the lter to
loosen, lift it up, then pull it out.
3. If the lter has a small air freshening lter,
unclip it and clean with a vacuum.
4. Clean the large air lter with warm soapy
water, be sure to use a mild detergent.
5. Rinse the lter with fresh water, then shake
o󰀨 excess water.
6. Dry in a cool place. Do not expose the lter
to direct sunlight when drying, this can
shrink the lter.
7. When dry reclip the air freshening lter to
the large lter and then slide the lter back
in place.
Failure to clean the lters regularly can cause
condensation to form and drip from the indoor
unit when it operates in cooling mode during
humid conditions.
If you need new lters, please contact Rinnai.
Filter tab
Remove air freshening filter from back
of larger filter

| 15
Air lter cleaning reminder
After 240 hours of use, the display window on the indoor unit will ash ‘CL’. This is a reminder to
clean your lter. After 15 seconds, the unit will revert to its previous display.
Air lter replacement reminder
After 2,880 hours of use, the display window on the indoor unit will ash ‘nF’. This is a reminder to
replace your lter. After 15 seconds the unit will revert to its previous display.
To reset the reminder, press the LED button on your remote control four times, or press the manual
control button three times. If you don’t reset the reminder, ‘nF’ will ash again when you restart the
unit.
After long periods of non-use
If you plan not to use your heat pump for an extended period of time, do the following:
• Clean all lters
• Turn on the fan function until the unit dries out completely
• Turn o󰀨 the unit and disconnect the power
• Remove batteries from the remote control
Pre-season inspection
After long periods of non-use, or before periods of frequent use, do the following:
• Check for damaged wires
• Clean all lters
• Check for leaks
• Replace batteries in remote control
• Check nothing is blocking the air inlets and outlets

16 |
Troubleshooting
Check the following information before making a service call as some performance characteristics
are a normal part of operation. If you are still unsure or concerned after reading this section, please
contact Rinnai on 0800 746 624.
Issue Possible causes
Unit does not turn on when
pressing the On/O󰀨 button
The unit has a three minute protection feature that prevents the
unit from overloading. The unit cannot be restarted within three
minutes of being turned o󰀨. Another possible cause could be a
faulty remote, or the remote batteries need changing.
Unit changes from cool/heat
mode to fan mode
The unit may change its setting to prevent frost from forming
on the unit. Once the temperature increases, the unit will start
operating in the previously selected mode again.
The set temperature has been reached, at which point the unit
turns o󰀨 the compressor. The unit will continue operating when the
temperature uctuates again.
Indoor unit emits a white
mist
In humid regions, a large temperature di󰀨erential between the
room’s air and the conditioned air can cause a white mist.
Indoor and outdoor units
emit a white mist
When the unit restarts in ‘heat’ mode after defrosting, white mist
may be emitted due to moisture generated from the defrosting
process.
Noisy indoor unit A rushing sound may occur when the louvre resets its position.
A squeaking sound may occur after running the unit in ‘heat’ mode
due to the expansion and contraction of the unit’s plastic parts.
Noisy indoor and outdoor
unit
Low hissing sound during operation. This is normal and is caused
by the refrigerant gas owing through the indoor and outdoor
units.
Low hissing sound when the system starts, has just stopped
running, or is defrosting. This noise is normal and is caused by the
refrigerant gas stopping or changing direction.
Squeaking sound. This is normal expansion and contraction of
the plastic and metal parts of the unit due to temperature changes
during operation.
Noisy outdoor unit The unit will make di󰀨erent sounds based on its current operating
mode.
Dust is emitted from indoor
or outdoor unit
The unit may accumulate dust during extended periods of non-
use, which will be emitted when the unit is turned on. This can be
mitigated by covering the unit during long periods of inactivity.
Unusual smell The unit may absorb odours from the environment, such as paint,
cooking, cigarettes, etc., which will be emitted during operation
and cleaning.
Outdoor unit fan does not
operate
During operation the fan speed is controlled to optimise operation.
Operation is erratic or unit is
unresponsive
Interference from cell phone towers and remote boosters may
cause the unit to malfunction. If this occurs try disconnecting the
power and then reconnecting, and pressing the on/o󰀨 button on
the remote to restart operation.

| 17
Issue Possible causes Solution
Poor cooling
performance
Temperature setting may be higher
than the ambient room temperature
Lower the temperature setting
Heat exchanger on the indoor /
outdoor unit is dirty
Service person required to clean the
heat exchanger
Air lter is dirty Remove the lter and clean
Air inlet or outlet of either unit is
blocked
Turn the unit o󰀨, remove the
obstruction and turn it back on
Doors and windows are open Make sure doors and windows are
closed while the unit is on
Excessive heat generated by sunlight Close windows and curtains during
periods of high heat or bright
sunshine
Low refrigerant due to leak or long-
term use
Service person required
Too many sources of heat in the room
(people, electronics, etc.)
Reduce amount of heat sources
The unit starts
and stops
frequently
Too much or too little refrigerant in the
system
Service person required
Malfunctioning compressor Service person required
Poor heating
performance
Cold air is entering through doors and
windows
Make sure all doors and windows are
closed during use
The outdoor temperature is extremely
low
Use a secondary heating source
Low refrigerant due to leak or long-
term use
Service person required
LED screen ashing or displaying an error code
Operational codes such as ‘CL’ (clean lter), ‘nF’ (replace lter), and dF (defrost) etc. are a normal
part of operation. The screen may also display an error code. Error codes begin with letters and
then numbers, for example:
• E(x), P(x), F(x)
• EH(xx), EL (xx), EC(xx)
• PH(xx), PL(xx), PC(xx)
Sometimes an error code will resolve itself. If not turn the unit o󰀨, turn o󰀨 the mains power to
the unit, wait a few minutes, then turn everything back on. If the error code remains contact your
installer or Rinnai for advice.

18 |
Wi-Fi control
The Rinnai Pro Series come with Wi-Fi
capability as standard, which features
Wi-Fi control via an App.
Simple to activate and easy to use, the
‘NetHome Plus’ App can be downloaded
via Google Play or the App store on a
compatible mobile device.
Once installed and registered, you can
operate your appliance on the go. Basic
functions like ON/OFF, temperature
control, and fan speed can be accessed
through the App.
Best of all, the Wi-Fi control allows
you to switch on your Pro Series from
outside the home, creating the ultimate in
convenience and comfort.
Your home’s Internet
router relays requests
from the App to control
your air conditioner,
just like your normal
remote controller.
Set your favourite
temperature before you
come home.
Available to download
via:
• Google Play
• App Store
Please note
NetHome Plus is a third party App not run by Rinnai.
For this App to run the home’s Internet router must be running on 2.4 GHz (not 5 GHz)—
check the Wi-Fi settings on your device.

| 19
Wi-Fi registration and connection
As technology and App updates are frequent it has not been placed in this guide. If you are
registering and connecting using the Wi-Fi App, please refer to the online user guide available on
the Rinnai NZ website. Just enter ‘NetHome Plus app’ in the search eld.
The steps to register and connect are:
1. Download and install the NetHome Plus App on a compatible mobile device
2. Complete an App registration by creating an account, this must be done in the home
3. Pair your mobile device to the Pro Series unit via the home router
Please note:
When connecting the device you must nish all the steps in eight minutes after powering on the
unit, otherwise you’ll need to switch the unit o󰀨 and go through the process again.

20 |
Heat Pump / Air Conditioner Limited Warranty
Rinnai brings you peace of mind with a:
6-year parts and labour
This warranty applies to residential Rinnai Heat Pump / Air Conditioner product purchased from
September 2019. All terms of the warranty, subject to the conditions below, are e󰀨ective from the
date of rst purchase. The attending service person reserves the right to verify this by requesting a
copy of the electrical certicate of compliance prior to commencement of any warranty work. Proof
of purchase and installation date will be required at the time of any warranty claim. Installation
must be completed by a Rinnai accredited installer.
This warranty is only valid within the country of purchase.
Equipment defects covered by this warranty will be repaired or replaced at the discretion of Rinnai
NZ without cost to the owner for parts or direct labour repair. The repair or replacement shall be
performed during normal business hours by an authorised Rinnai service centre.
HEAT PUMP / AIR CONDITIONER SYSTEM ALL OTHER PARTS
Parts Labour Parts Labour
6 years16 years 6 years 6 years
1The Rinnai NZ heat pump / air conditioner equipment is warranted against defects in design, materials and
workmanship for a period of 6 years from the date the equipment is purchased by the original owner.
General warranty terms
Rinnai reserves the right to make modications and change specications and its parts without
notice.
For the purposes of the Consumer Guarantees Act 1993, Rinnai only guarantees the availability of
repair facilities and spare parts for the express warranty period recorded in the table above.
This warranty does not limit any consumer rights or guarantees that may apply under the
Consumer Guarantees Act 1993. If the product is being acquired for the purposes of a business,
the provisions of the Consumer Guarantees Act 1993 do not apply and no other warranties (either
express or implied by law) apart from those stated in the warranty will apply.
Owners responsibility
1. Operation and maintenance of the equipment in accordance with the operating instructions.
2. Regular cleaning of the air lter(s) and replacement where necessary.
3. Ensuring that the air inlet and outlet on the outdoor unit is kept clear of any obstructions and
clear of dust buildup, dirt, debris and plant matter.
4. Ensuring that the condensate drain is kept clear of obstructions.
5. Application of additional corrosion protection if the product is installed in a corrosive
environment (for example: sea air, high sulphur content, industrial pollution).
6. Replacing expired batteries or other consumables as required.