Rinnai REU-VR3237WG User manual

To Suit Water Heater Models:
INFINITY 32 REU-VR3237WG
INFINITY 26 REU-VR2626WG
INFINITY 26 Plus REU-VRM2630WD
INFINITY 26i REU-VR2632FFUG
INFINITY 20 REU-VR2024WG
INFINITY 16 REU-VR1620WG
INFINITY ENVIRO 32 REU-KM3237WD
INFINITY ENVIRO 26 REU-KM2635WD
V1500 REU-VR2426WB
V1200 REU-VR1620WB
HD250e REU-VRM3237WC
HD200e REU-VRM2632WC
HD200i REU-VRM2632FFUC
Please see the inside front cover of this manual for additional
Rinnai continuous flow water heater models covered by this manual.
Operation / Installation
Manual
How to use and install Rinnai continuous flow water heaters
This appliance shall be installed in accordance with:
• Manufacturer’s Installation Instructions
• Current AS/NZS 3000, AS/NZS 3500 & AS 5601
• Local Regulations and Municipal Building Codes
This appliance must be installed, serviced and removed by an Authorised Person.

Some additional Rinnai continuous flow water heater models not listed on the front
cover of this manual are also covered by this manual.
The following table lists these additional models and their equivalent.
When using this manual use the specifications of the equivalent model listed below.
Model not listed on the front cover Equivalent Model
REU-V3237WG REU-VR3237WG
REU-V2626WG REU-VR2626WG
REU-VM2630WD REU-VRM2630WD
REU-V2632FFUG REU-VR2632FFUG
REU-V2024WG REU-VR2024WG
REU-V1620WG REU-VR1620WG
REU-K2430WG REU-KR2430WG
REU-V2426WB REU-VR2426WB
REU-V1620WB REU-VR1620WB
REU-V2024WE REU-VR2024WG
REU-VM3237WC REU-VRM3237WC
REU-VM2630WC REU-VR2626WG
REU-VM2632FFUC REU-VRM2632FFUC
Other Rinnai continuous flow water heater models that are not listed above are
therefore not covered by this manual.
REU-V2632FFUG and REU-VM2632FFUC internal continuous flow water heaters use
an older (male) flue spigot design. Refer to the “Flue Installation Manual” issue 3 or
earlier for the flue installation details for these models.
NOTE
IMPORTANT
IMPORTANT

Rinnai Australia i Operation Manual
REGULATORY INFORMATION..................................................................................1
WARNING ABOUT HOT WATER...............................................................................1
FEATURES AND BENEFITS ......................................................................................2
IMPORTANT INFORMATION .....................................................................................3
OPERATION WITHOUT CONTROLLERS..................................................................5
GENERAL WATER CONTROL INFORMATION ........................................................6
UNIVERSAL WATER CONTROLLERS......................................................................7
ABOUT THE UNIVERSAL WATER CONTROLLER (MC-91Q)................................................................... 7
TURNING ON THE CONTROLLER............................................................................................................. 7
ADJUSTING TEMPERATURE..................................................................................................................... 7
HOW TO USE TWO OR MORE UNIVERSAL WATER CONTROLLERS ................................................... 8
TRANSFERRING PRIORITY....................................................................................................................... 8
ADJUSTING TEMPERATURE..................................................................................................................... 8
DELUXE BATHROOM WATER CONTROLLERS......................................................9
ABOUT THE DELUXE BATHROOM WATER CONTROLLER (BC-100V).................................................. 9
TURNING ON THE CONTROLLER.............................................................................................................9
SETTING THE SOUND OPTIONS ............................................................................................................ 10
SETTING THE CLOCK ..............................................................................................................................10
ADJUSTING TEMPERATURE................................................................................................................... 10
OPERATING THE SHOWER SAVER / BATH FILL FUNCTION ............................................................... 11
USING MULTIPLE WATER CONTROLLERS ........................................................................................... 12
COMBINING UNIVERSAL AND DELUXE WATER CONTROLLERS ....................................................... 12
DELUXE KITCHEN WATER CONTROLLERS.........................................................13
ABOUT THE DELUXE KITCHEN WATER CONTROLLER (MC-100V) ....................................................13
TURNING ON THE CONTROLLER........................................................................................................... 13
SETTING THE SOUND OPTIONS ............................................................................................................13
SETTING THE CLOCK .............................................................................................................................. 14
ADJUSTING TEMPERATURE................................................................................................................... 14
SMARTSTART® PRE-HEAT OPERATION..............................................................15
ABOUT THE SMARTSTART® PREHEAT SYSTEM.................................................................................15
TROUBLESHOOTING...............................................................................................16
INSTALLATION MANUAL ........................................................................................19
ACCESSORIES ........................................................................................................35
PRODUCT RECORDS .............................................................................................35
CONTACT INFORMATION ......................................................................................36
OPERATION MANUAL

Rinnai Australia ii Operation Manual

Rinnai Australia 1 Operation Manual
Your Rinnai Continuous Flow water heater has been certified by the Australian Gas Association.
The A.G.A. Certification Number is shown on the data plate.
This Appliance must be installedcorrectly by an authorised person. The installation of gas, water, and
electricity must conform to local regulations.
The installation must also comply with the instructions supplied by Rinnai.
All dimensions referred to in these instructions are in millimetres, unless otherwise specified.
Please keep this instruction booklet in a safe place for future reference.
Notice to Victorian Consumers
This appliance must be installed by a person licensed with the Plumbing Industry Commission.
Only a licensed person will have insurance protecting their workmanship.
So make sure you use a licensed person to install this appliance and ask for your Compliance
Certificate. For Further information contact the Plumbing Industry Commission on 1800 015 129.
Heated water can be dangerous, especially for young
children and the infirm.
Water temperatures above 50°C can cause severe burns
instantly and may even result in death.
Those most at risk are children, disabled, elderly and the
infirm.
Hot water at 65°C (a very common hot water temperature in
Australia) can severely burn a child in less than half a second.
At 50°C it takes five minutes.
ALWAYS......
Test the temperature of the water with your elbow before placing your child in the bath, also
carefully feel water before bathing or showering yourself.
Supervise children whenever they are in the bathroom.
Make sure that the hot water tap is turned off tightly.
CONSIDER.....
Installing child proof tap covers or child resistant taps (both approaches will prevent a small
hand being able to turn on the tap).
Setting your appliance at a maximum temperature of 50°C (Contact Rinnai Australia).
NEVER…..
Leave a toddler in the care of another child. They may not understand the need to have the
water temperature set at a safe level.
REGULATORY INFORMATION
WARNING ABOUT HOT WATER

Rinnai Australia 2 Operation Manual
FEATURES AND BENEFITS
Congratulations on purchasing the latest technology temperature controlled Rinnai continuous flow
water heating system.
•The Rinnai Continuous Flow water heater products NEVER RUN OUT of hot water. Whilst
electricity, water and gas supplies are connected, hot water is available whenever hot water taps are
open.
•Built into the main micro-processor is the facility to LIMIT THE MAXIMUM TEMPERATURE of the
hot water supplied. The water temperature may be limited to various values. This is particularly
useful when the hot water unit is installed where young children or the infirm may be using the hot
water.
•The Rinnai Continuous Flow water heater products are power flued appliances. This makes them
COMPACT, saving both floor and wall space.
•The temperature of hot water is CONSTANTLY MONITORED by a BUILT-IN SENSOR. If the
temperature of the hot water rises to more than 3°C above the selected temperature the burner is
turned OFF and only turned ON again when the temperature falls below the selected temperature.
•The burner lights automatically when the hot water tap is opened, and goes out when the tap is
closed. IGNITION IS ELECTRONIC, so there is no pilot light. When the hot water tap is off, no gas is
used.
•The "Smartstart®" system when fitted can pre-heat the water in the pipework between the water
heater and the hot water outlets. This results in water savings and reduces waiting time for heated
water at the outlets.
•'Deluxe' or 'Universal' Water Controllers are available as an optional extra. Depending on the
models chosen, these offer the following features:
• Bath fill function (Deluxe Bathroom Control Only).
• Voice Prompting (Deluxe Control Only).
• Clock (Deluxe Control Only).
• Up to four water controllers can be fitted. See page 6 for details.
• Water controller cables are connected easily by the end user using a convenient quick connect
system.
•Operating NOISE LEVEL IS VERY LOW.
•ERROR MESSAGES ARE DISPLAYED on the Water Controllers and Status Monitor*, assisting
with service. *Status Monitor available on INFINITY 26 Plus (REU-VRM2630WD), HD250e (REU-
VRM3237WC), HD200e (REU-VRM2632WC) and HD200i (REU-VRM2632FFUC) models only.

Rinnai Australia 3 Operation Manual
IMPORTANT INFORMATION
The range of Rinnai continuous flow water heaters referred to in this manual are
incompatible with solar water heating systems. A dedicated range of solar
compatible continuous flow water heaters is available from Rinnai.
Always check water temperature carefully before
use. Refer to the WARNING ABOUT HOT WATER
on "page 1" of this manual for important safety
information.
At low water flows, the hot water unit may extinguish
without warning. Opening the tap further will restart
the appliance.
Do Not touch the unit cover or the flue outlet.
Do Not insert objects into the flue outlet.
On colder days steam may discharged from the flue
outlet. This condition is normal for high efficiency
appliances and does not indicate a fault.
Keep flammable materials, spray cans, fuel
containers, pool chemicals, trees, shrubs, etc. well
clear of the flue outlet.
Do Not spray water directly into the flue terminal.
If freezing conditions are expected, turn off water and
gas and drain all water from the appliance. If power
and the automatic frost protection are connected,
freezing will be prevented. (Anti-frost protection is
fitted as standard equipment on External units and is
available as an optional extra on Internal Units)
The delivered water temperature is controlled
automatically. The flow may vary depending on the
delivery temperature selected and the ambient water
temperature.
NOTE
OFF!
HOT!
Filter
Drain
Gas
Valve
GasColdHot
Turn Water Off
Turn Gas Off
Drain Water
43°C
55°C

Rinnai Australia 4 Operation Manual
IMPORTANT INFORMATION
To clean your water controller(s) use a soft
damp cloth with a mild detergent.
Do Not use solvents!
Whilst hot water outlets are open the set
temperature may be lowered. However they
cannot then be raised above 43°C. In addition
transfer of 'priority' between controllers is not
possible. These are safety features.
Depending on the weather conditions and the
length of the pipe between the hot water unit
and the outlet in use, there may be a variation
between the temperatures displayed at the
water controller(s) and the temperature of the
water at the outlet.
There is no need to turn the water controller(s)
off after use. However, if you prefer to turn the
water controller(s) off, selected temperatures
to a maximum of 50°C will be stored in the
system memory at alltimes whilst mains power
remains connected.
As a safety precaution, if a Kitchen Controller's
temperature is set above 50°C, transferring
and then returning 'priority' to the Kitchen
Controller will result in a default set
temperature of 50°C being selected. This is a
safety feature.
Do Not push the On/Off button on any
Controller when the ‘Red’ water heater ‘In Use’
indicator is illuminated as this will turn off the
water heater causing the water to go cold.
Someone maybe in the middle of having a
shower or filling a bath.
S
O
L
V
E
N
T
Max.
43°C
49°C
50°C
Kitchen Kitchen
Bathroom

Rinnai Australia 5 Operation Manual
OPERATION WITHOUT CONTROLLERS
Rinnai Continuous Flow water heater products do not use a pilot light.
When installed and operated without water controllers, the opening of any hot water tap will
automatically start the appliance.
Once water is flowing through the appliance the burner will be ignited by electronic ignition.
When the hot water tap is closed and water flowing through the appliance has stopped the burner
flame will extinguish.
The Rinnai Continuous Flow water heater range other than the Rinnai Heavy Duty
(HD) series are factory pre-set to a temperature limit of 50°C or 55°C. The HD series
are factory pre-set to a temperature limit of 65°C. Other limits, lower or higher, are
available on request for the entire Continuous Flow water heaters range.
Temperature controllers are available to allow precise digital temperature control.
Controllers can be fitted at any time after installation of the hot water unit.
Heated water can be dangerous, especially for young children and the infirm.
Water temperatures above 50°C can cause severe burns instantly and may even
result in death.
Those most at risk are children, disabled, elderly and the infirm.
Hot water at 65°C (a very common hot water temperature in Australia) can
severely burn a child in less than half a second. At 50°C it takes five minutes.
ALWAYS......
Test the temperature of the water with your elbow before placing your child in the
bath, also carefully feel water before bathing or showering yourself.
Supervise children whenever they are in the bathroom.
Make sure that the hot water tap is turned off tightly.
CONSIDER.....
Installing child proof tap covers or child resistant taps (both approaches will
prevent a small hand being able to turn on the tap).
Setting your appliance at a maximum temperature of 50°C (Contact Rinnai
Australia).
NEVER…..
Leave a toddler in the care of another child. They may not understand the need
to have the water temperature set at a safe level.
HOTHOT
COLDCOLD
ON!ON!
ON!ON!
HOTHOT
COLDCOLD
OFF!OFF!
OFF!OFF!
NOTE
CAUTION

Rinnai Australia 6 Operation Manual
GENERAL WATER CONTROL INFORMATION
Remote water controllers allow precise temperature control by the user. When used correctly, the hot
water unit will deliver the selected temperature, even when the water flow is varied, or more than one
tap is in use. Each water controller can be individually programmed, however the water heater can
only deliver one set temperature at any time. The available temperatures (°C) are as follows:
Kitchen Controller:
37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 48, 50, 55°C* ( 60, 65°C HD models only )
Bathroom Controller:
Hot Water Delivery: 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 48, 50°C
Bath fill Delivery: 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48°C
Whilst hot water outlets are open the set temperature may be lowered. However the set temperature
cannot then be raised above 43°C. In addition, transfer of 'priority' between water controllers is not
possible. These are safety features.
Suggested temperatures are:
Kitchen 50°C ~ 55°C* Shower 37°C ~ 43°C, Bath fill 39°C ~ 45°C
* Temperature may not be available on allinstallations. Rinnai water heaters can be programmed to deliver higher temperatures
via the kitchen water controller. Contact Rinnai for more details.
These temperatures are suggestions only. You may find higher or lower temperatures more
comfortable. Maintaining lower temperatures helps save energy. To obtain water temperatures lower
than 37°C simply add cold water.
Water controllers are an optional extra. 'Universal' and 'Deluxe' water controllers can be fitted.
Universal water controllers allow temperature selection only. Deluxe water controllers allow
temperature selection, shower saver / bath fill and have a clock function.
Water controllers allow the water temperature to be set from the various locations where they are
installed. The temperature selected will be available to all outlets.
Universal (MC-91Q) and Deluxe (MC/BC-100V) Water Controllers - available configurations:
All
Models
A maximum of 4 water controllers can be fitted. Any combination of both deluxe and
universal controllers can be used with the following provisions:
Only ONE MC-100V water controller can be installed.
Up to TWO BC-100V water controllers can be installed.
The FOURTH water controllers in any installation MUST BE a MC-91Q.

Rinnai 7 Operation Manual
UNIVERSAL WATER CONTROLLERS
ABOUT THE UNIVERSAL WATER CONTROLLER (MC-91Q)
TURNING ON THE CONTROLLER
If the water controller is switched off (No digits displayed in the
digital monitor window) press the On/Off button once.
The ON indicator will illuminate, indicating that the hot water unit
will be ready to supply hot water once a hot water tap is opened.
ADJUSTING TEMPERATURE
Select the desired temperature using the 'Hot water temp' or
buttons until the required temperature is displayed on the
digital monitor.
To operate the hot water unit, open any hot water tap. This will
automatically light the burner providing hot water. The water
heater ‘In Use’ indicator will illuminate on the water controller.
Once the hot water is running, if the set temperature is either too
hot or cold press the 'Hot water temp' or buttons until the
desired temperature is reached.
CHECK WATER TEMPERATURE BEFORE USE.
A parent or carer should always check the temperature before a child is placed
in contact with hot water, see page 5.
Whilst hot water outlets are open the set temperature may be lowered. However
they cannot then be raised above 43°C. In addition, transfer of 'priority' between
controllers is not possible. These are safety features.
The 'beep' sound can be muted by pressing the 'Hot water temp' Up and
Down buttons simultaneously for more than 3 seconds.
Indicates that the Smartstart®
preheater (when fitted)is
activated.
Used to start and stop the
Smartstart® preheat unit (when
fitted), See Smartstart® Operation
on page 15.
Used to switch the water heater
on and off.
Used to transfer control priority
between the temperature
controllers. The controller with
priority has command of the hot
water delivery temperature.
Indicates that a water heater is in
operation and delivering hot
water.
Indicates the temperature
selected. Error message flash in
event of a fault.
Used to select water temperature.
Indicates if this temperature
controller is in control of water
delivery temperature.
WATER HEATER
'In Use' INDICATOR
DIGITAL MONITOR
TEMPERATURE
CONTROL BUTTONS
CONTROLLER
ON INDICATOR
TRANSFER BUTTON
PREHEAT BUTTON
PREHEAT INDICATOR
ON/OFF BUTTON
HOTHOT
COLDCOLD
ON!ON!
CAUTION
NOTE

Rinnai 8 Operation Manual
UNIVERSAL WATER CONTROLLERS
HOW TO USE TWO OR MORE UNIVERSAL WATER CONTROLLERS
TURNING ON THE CONTROLLERS
If the controllers are switched off (No digits displayed in the digital
monitor window) press the On/Off button once at any controller.
The ON indicator on the desired controller will illuminate,
indicating that the hot water unit will be ready to supply hot water
once a hot water tap is opened.
TRANSFERRING PRIORITY
An illuminated On/Off indicator confirms that the desired controller
is in control of the water delivery temperature, if the On/Off
indicator is not illuminated press the TRANSFER button once.
The On/Off indicator on the controller will now illuminate indicating
that hot water temperature control has now been transferred to
this controller and that the hot water unit will be ready to supply hot
water once a hot water tap is opened.
ADJUSTING TEMPERATURE
Select the desired temperature using the 'Hot water temp' or
buttons until the required temperature is displayed on the
digital monitor.
To operate the hot water unit, open any hot water tap. This will
automatically light the burner providing hot water. The water
heater ‘In Use’ indicator will illuminate on the water controller.
Once the hot water is running, if the set temperature is either too
hot or cold press the 'Hot water temp' or buttons until the
desired temperature is reached.
CHECK WATER TEMPERATURE BEFORE USE.
A parent or carer should always check the temperature before a child is placed
in contact with hot water, see page 5.
Whilst hot water outlets are open the set temperature may be lowered. However
they cannot then be raised above 43°C. In addition transfer of 'priority' between
controllers is not possible. These are safety features.
Temperatures higher than 50ºC should not be able to be selected on controllers
installed in bathrooms, ensuites or toilets. This is to help reduce the risk of burns
from hot water. If this is not the case, the controllers have been incorrectly
installed. CONTACT YOUR INSTALLER.
The temperature of outgoing hot water is constantly monitored by a built-in
sensor. If the temperature of the outgoing hot water rises to more than 3°C above
the selected temperature shown on the digital monitor or the pre-set limit when
water controllers are not fitted, the burner will automatically go out. The ‘in use’
indicator will also go out. The burner will ignite again once the outgoing hot
water temperature falls to that shown on the digital monitor (or the pre-set limit
of the appliance).
HOTHOT
COLDCOLD
ON!ON!
CAUTION
NOTE

Rinnai Australia 9 Operation Manual
DELUXE BATHROOM WATER CONTROLLERS
ABOUT THE DELUXE BATHROOM WATER CONTROLLER (BC-100V)
Refer to page 6 to confirm the maximum number and combination of controllers
that can be fitted to your Water Heater model.
Avoid getting water directly in the speaker as this may cause damage.
TURNING ON THE CONTROLLER
If the controller is switched off (No digits other than the
clock digits displayed in the digital monitor) press the
On/Off button once.
The On/Off and Transfer buttons illuminate to indicate
that the hot water unit will be ready to supply hot water
once a hot water tap is opened.
If more than one controller is fitted press the ‘Transfer’
button to transfer priority to the desired controller.
Used to transfer control priority between
the Water Controllers. The controller with
priority has command of the hot water
delivery temperature. This button is
illuminated when this controller has
priority.
TRANSFER BUTTON
SPEAKER
Used to start and stop the Smartstart®
preheat unit (when fitted), See
Smartstart® Operation on page 15.
This button is illuminated when the
Smartstart® preheater (when fitted) is
activated.
PREHEAT BUTTON
Indicates the selected hot water
temperature.
WATER TEMPER ATURE
INDICATOR
Indicates that the Shower Saver / Bath
Fill function has been selected and that
a shower is running or the bath is filling.
SHOWER SAVER /
BATH FILL INDICATOR
12 Hour AM / PM clock display.
Indicates how much water remains to
flow for the selected Shower Saver /
Bath Fill volume, decreasing while
shower runs or bath fills.
In the event of a fault, error message
codes will flash here.
CLOCK & REMAINING WATER
VOLUME INDICATOR In Normal and Shower Saver / Bath Fill
modes these buttons are used to select
the water temperature.
In 'Clock' mode these button are used to
set the clock.
TEMPERATURE BUTTONS
Indicates Shower Saver / Bath Fill volume
selected.
WATER LEVEL INDICATOR
Used to select Shower Saver / Bath Fill
volumes.
WATER VOLUME BUTTONS
Used to select the voice and audible tone
options.
SOUND VOLUME BUTTON
Used to select Shower Saver / Bath Fill
function. This button is illuminated when
the Shower Saver / Bath Fill function is
selected.
Used select clock setting mode.
CLOCK SETTING BUTTON
SHOWER SAVER /
BATH FILL BUTTON
Used to switch the water heater on and
off. This button is illuminated when the
hot water heating system is on.
ON/OFF BUTTON
Indicates that the water heater is in
operation and delivering hot water.
WATER HEATER
'In Use' INDICATOR
DIGITAL
MONITOR
NOTE

Rinnai Australia 10 Operation Manual
DELUXE BATHROOM WATER CONTROLLERS
SETTING THE SOUND OPTIONS
To set the sound options press the 'Sound Volume' button and select the desired audible setting
as follows:
Voice High, Med, Low or Off, sets the voice prompt volume but does not affect the audible tones.
Sound OFF, mutes all voice prompts and audible tones.
Press any of the or buttons to return to normal mode, if no buttons are pressed for a period
of approximately 10 seconds the controller will return to normal mode
SETTING THE CLOCK
The clock is a 12 hour AM/PM style display.
To set the time press the 'Clock' button once, this
places the controller into clock setting mode, in the
digital monitor the clock digits will flash, if this is the first
time the clock has been set the starting time will be AM
12:00.
Use the ‘Temperature’ or buttons to select the
desired time, holding these buttons down continuously
cycles the digits. When you get close to the time you
wish to set, press the button intermittently to avoid going
further than the desired time.
To return to normal mode press the 'Clock' button
once, if no buttons are pressed for a period of
approximately 60 seconds the controller will return to
normal mode.
The time is always displayed regardless
of whether the water controller is
turned ON or OFF.
The clock may need resetting if power
to the water heater unit is disrupted due
to a power failure or if the power is
switched off over a prolonged period.
ADJUSTING TEMPERATURE
Simply press the 'Temperature' or buttons until the required
temperature is displayed on the digital monitor.
To operate the water heater, open any hot water tap. This will
automatically light the burner, providing hot water. The ‘In Use’
indicator will illuminate on all water controllers.
Once the hot water is running, if the set temperature is either too hot
or cold press the 'Temperature' or buttons until the desired
temperature is reached.
Whilst hot water outlets are open the set temperature may be lowered. However
it cannot then be raised above 43°C. In addition, transfer of 'priority' between
controllers is not possible. These are safety features.
CHECK WATER TEMPERATURE BEFORE USE.
A parent or carer should always check the temperature before a child is placed
in contact with hot water, see page 5.
NOTE
HOTHOT
COLDCOLD
ON!ON!
NOTE
CAUTION

Rinnai Australia 11 Operation Manual
DELUXE BATHROOM WATER CONTROLLERS
OPERATING THE SHOWER SAVER / BATH FILL FUNCTION
The 'Shower Saver / Bath Fill' function allows a preset
water volume and temperature to be selected and run
automatically.
No voice prompts will be available if the
‘Voice OFF’ or ‘Sound OFF’ options are
selected. With ‘Sound OFF’ there will
also be no audible tones.
Initial Settings
When a deluxe bathroom controller is first turned on, the
default shower / bath fill temperature is set to 40°C and
the shower / bath volume is set to 100 litres. The shower
/ bath volume can be lowered to a minimum of 30 litres
or raised to a maximum of 400 litres and the
temperature adjusted as desired.
Setting Shower / Bath Temperature and Volume
With the system on, select a Deluxe Bathroom water
controller and ensure that it currently has priority. If it
does not have priority press the ‘Transfer’ button
once and the ‘Transfer’ button will illuminate.
Press 'Shower Saver / Bath Fill' button once. The
'Shower Saver / Bath Fill' button will illuminate and a
voice prompt and tone will sound.
To select the desired delivery temperature use the
'Temperature' or buttons.
The selected temperature will be displayed on the digital monitor and will remain as the default
'Shower Saver / Bath Fill' temperature until it is changed or if the mains power is turned off for an
extended period.
To select the volume of water to be used in the shower / bath use the 'Water Volume' or
buttons. The selected volume is displayed in large digits to the right and will remain as the default
'Water Volume' until it is changed or if the mains power is turned off for an extended period.
The selected volume is also repeated in the form of a remaining volume counter below the
temperature and replaces the clock during 'Shower Saver / Bath Fill' operations.
When filling a bath for the first time, it is recommended that a low bath fill volume such as 60 litres or
lower be used. During any subsequent bath fills the volume can then be adjusted to suit your known
bath volume and or desired fill level.
Be careful not to overfill the bath, an average bath volume is 160 litres. It is
recommended that when filling a bath for the first time you should:
• Remain by the bath during the filling process.
• Use a low bath fill volume such as 60 litres or less.
When Smartstart® (page 15) is in operation, the Shower Saver / Bath Fill function
is unavailable while the water heater ‘In Use’ indicator is illuminated. Do not
press the Preheat button whilst Shower Saver / Bath Fill is in operation as the
programmed bath fill volume will not be met.
Using Shower Saver / Bath Fill
Press 'Shower Saver / Bath Fill' button once. The 'Shower Saver / Bath Fill' button will illuminate
and a voice prompt and tone will sound. During 'Shower Saver / Bath Fill' operations the 'Bath'
indicator will also be displayed in the Deluxe Kitchen water controller digital monitor (when fitted).
NOTE
NOTE

Rinnai Australia 12 Operation Manual
DELUXE BATHROOM WATER CONTROLLERS
USING MULTIPLE WATER CONTROLLERS
The water heater can be turned on and off at any water controller. If more than one water controller is
fitted press the ‘Transfer’ button to transfer priority to the desired controller.
COMBINING UNIVERSAL AND DELUXE WATER CONTROLLERS
Universal and Deluxe water controllers can be combined and will function as described in other
sections of the Water Heater Operation / Installation Manual. Refer to page 6 to confirm the maximum
number and combination of controllers that can be fitted to your water heater model.
The voice prompt will say "The hot water system is
ready. Open the hot water tap”. Open the hot water tap
for the relevant shower or bath.
The ‘In Use’ indicator will illuminate on all Deluxe
water controllers and the shower will run or the bath will
start to fill.
To Stop Shower Saver / Bath Fill Operation
If you wish to stop the water flow whilst the Shower
Saver / Bath Fill function is in operation, simply press
the 'Shower Saver / Bath Fill' button.
The 'Shower Saver / Bath Fill' button will flash and the
voice prompt will say "Hot water is not available, Turn off
all hot water taps and push the 'Bath Fill' button". Follow
the voice prompt instructions.
When Shower Saver / Bath Fill Operations Finishes
Once the Shower Saver / Bath Fill operation finishes the
following events will occur:
1. Theflow fromthe shower / bath hotwater tap ceases.
2. The 'Shower Saver / Bath Fill' button will flash.
3. The Deluxe Kitchen water controller 'Bath' indicator
will flash.
4. A tone will sound.
5. The voice prompt will say "Bath fill is complete. Turn off the bath hot water tap and push the Bath
Fill button."
Follow the voice prompts instructions. Note that the water heater will not allow hot water to flow from
any fixture until the 'Shower Saver / Bath Fill' button has been pressed.
6. The 'Shower Saver / Bath Fill' button light on the Deluxe Bathroom water controller and the 'Bath'
indicator on the Deluxe Kitchen water controller monitor (when fitted) will go out.
CHECK WATER TEMPERATURE BEFORE USE.
A parent or carer should always check the temperature before a child is placed
in contact with hot water, see page 5.
NEVER LEAVE YOUNG CHILDREN UNATTENDED IN THE BATH.
When using the 'Shower saver / Bath fill' function, ALWAYS close the hot water
tap for the bath or shower after the flow has stopped.
Whilst hot water outlets are open the set temperature may be lowered. However
it cannot then be raised above 43°C. In addition transfer of 'priority' between
controllers is not possible. These are safety features.
HOTHOT
COLDCOLD
ON!ON!
HOTHOT
COLDCOLD
OFF!OFF!
CAUTION
NOTE

Rinnai Australia 13 Operation Manual
DELUXE KITCHEN WATER CONTROLLERS
ABOUT THE DELUXE KITCHEN WATER CONTROLLER (MC-100V)
To set the sound options press the 'Mode' button once to place the controller into ‘Voice’ mode.
Use the or buttons to select the desired audible setting as follows:
Voice High, Med, Low or Off, sets the voice prompt volume but does not affect the audible tones.
Sound Off, mutes all voice prompts and audible tones.
To return to normal mode press the 'Mode' button once, if no buttons are pressed for a period of
approximately 10 seconds the controller will return to normal mode.
Only one MC-100V may be fitted to your water heater. Refer to page 6 to confirm
the maximum number and combination of controllers that can be fitted to your
Water Heater model.
The MC-100V controller is not water resistant, avoid direct exposure to water or
steam as these conditions may cause a malfunction.
TURNING ON THE CONTROLLER
If the controller is switched off (No digits other than the clock digits
displayed in the digital monitor) press the On/Off button once.
The On/Off and Transfer buttons illuminate to indicate that the hot
water unit will be ready to supply hot water once a hot water tap is
opened.
If more than one controller is fitted press the ‘Transfer’ button to
transfer priority to the desired controller.
SETTING THE SOUND OPTIONS
Voice prompts only available when Deluxe Bathroom water controller(s) are
installed.
Used to switch the water heater on and
off. This button is illuminated when the
hot water heating system is on.
ON/OFF BUTTON
DIGITAL
MONITOR
Indicates that the water heater is in
operation and delivering hot water.
WATER HEATER
'In Use' INDICATOR
SPEAKER
When in Normal mode these
buttons are used to select the water
temperature.
In 'Setup' mode these buttons are
used to adjust the voice prompt
volume and to set the clock.
UP AND DOWN BUTTONS
Used to swith the controller
between Normal, Voice or Clock
modes.
MODE BUTTON
Indicates the selected hot water
temperature.
WATER TEMPERATURE
INDICATOR
Indicates that the Shower Saver /
Bath Fill function is operating.
SHOWER SAVER /
BATH FILL INDICATOR
Used to start and stop the
Smartstart® preheat unit (when
fitted), See Smartstart® Operation
on page 15.
This button is illuminated when the
Smartstart® preheater (when fitted)
is activated.
PREHEAT BUTTON
12 Hour AM / PM clock display.
In the event of a fault, codes for
error messages will flash here.
CLOCK
Used to transfer control priority
between the Water Controllers. The
controller with priority has
command of the hot water delivery
temperature. This button is
illuminated when this controller
has priority.
TRANSFER BUTTON
NOTE
NOTE

Rinnai Australia 14 Operation Manual
DELUXE KITCHEN WATER CONTROLLERS
SETTING THE CLOCK
The clock is a 12 hour AM/PM style display. To set the time press the 'Mode' button twice. This
places the controller into clock setting mode and in the digital monitor the word ‘Clock’ will be
displayed and the clock digits will flash. If this is the first time the clock has been set the starting time
will be AM 12:00.
Usethe or buttons to select the desired time. Holding thesebuttons down continuously cycles
the digits. When you get close to the time you wishto set, press the button intermittently to avoid going
further than the desired time.
To return to normal mode press the 'Mode' button once. If no buttons are pressed for a period of
approximately 10 seconds the controller will return to normal mode.
The time is always displayed regardless of whether the water controller is turned
ON or OFF.
The clock may need resetting if power to the water heater unit is disrupted due
to a power failure or if the power is switched off over a prolonged period.
ADJUSTING TEMPERATURE
Simply press the 'hot water temp' or buttons until the
required temperature is displayed on the digital monitor.
To operate the water heater, open any hot water tap. This will
automatically light the burner, providing hot water. The ‘In Use’
indicator will illuminate on the water controller.
Once the hot water is running, if the set temperature is either too hot
or cold press the or buttons until the desired temperature is
reached.
Whilst hot water outlets are open the set temperature may be lowered. However
it cannot then be raised above 43°C. In addition transfer of 'priority' between
controllers is not possible. These are safety features.
CHECK WATER TEMPERATURE BEFORE USE.
A parent or carer should always check the temperature before a child is placed
in contact with hot water, see page 5.
NOTE
HOTHOT
COLDCOLD
ON!ON!
NOTE
CAUTION

Rinnai Australia 15 Operation Manual
SMARTSTART® PRE-HEAT OPERATION
ABOUT THE SMARTSTART® PREHEAT SYSTEM
Preheat Function
The “Preheat” function works in conjunction with various Rinnai water heater models and the
separately installed and optional Rinnai “Smartstart®” module.
When the “Preheat” function is activated and used in accordance with these instructions, water in the
pipework connected between the water heater and the hot water outlets in your house is warmed
before any outlets are opened. This results in water savings and added convenience.
The “Preheat” function is activated as follows:
1. Ensure that the hot water unit is on (temperature digits are displayed in the digital monitor ).
If more than one controller is fitted press the ‘Transfer’ button to pass on priority to your
desired controller, the ‘Controller On’ indicator will illuminate to confirm that priority has been
assigned to this controller and that the hot water unit is ready to deliver hot water.
2. Select the desired temperature using the 'Temperature' buttons until the required
temperature is displayed in the digital monitor .
3. Press the ‘Preheat’ button once. The ‘Preheat’ indicator and the ‘In Use’ indicators
will illuminate, signifying that the preheat system has been activated.
4. Wait approximately two minutes before opening an outlet. This will allow the water in the
pipework to be warmed.
Other Controller Functions
Controller functions such as temperature control and transfer of priority between multiple controllers
is not affected by the operation of the preheat. Such functions are described in the applicable sections
of this manual.
The waiting time may be longer or shorter than two minutes depending on your
particular installation configuration.
The “Preheat” function is cancelled 5 minutes after activation and the ‘Preheat’
indicator will go out. This is to conserve energy. To reactivate, simply repeat
steps 2-4 above.
* If the ‘Preheat’ button is pressed and the ‘Smartstart®’ preheat unit is not
installed, the ‘Preheat’ indicator will still light but there will be no “Preheat”
function. The ‘Preheat’indicator will go out after a short time and will not affectthe
other functions of the water controller or water heater.
After using the Shower Saver / Bath Fill function wait 30 seconds before
activating the “Preheat” function. Attempting to use the “Preheat” function
earlier will result in voice prompts being repeated until the system is reset. The
system can be reset by pressing the ‘On /Off' button twice.
DIGITAL
MONITOR
Indicatesthat'Smartstart®'
preheater is activated*
PREHEAT INDICATOR
25
8
1
2 3
ON/OFF
BUTTON
4
CONTROLLER ON
INDICATOR
5
TEMPERATURE
BUTTONS
6
WATER HEATER
'IN USE' INDICATOR
7
TRANSFER
BUTTON
8
Used to start and stop 'Smartstart ®'
preheater.
PREHEAT BUTTON
1
1
6
2
8
21
8
5
4
4
6
3 3 47 75 3 7
6
3
8
5
6
3
1
2
7
NOTE

Rinnai Australia 16 Operation Manual
TROUBLESHOOTING
Your Rinnai Continuous Flow water heaters has a self diagnostic capability. If a fault occurs, an Error
Code will flash on the digital monitor or status monitor* if you have water controllers. This assists with
diagnosing the fault, and may enable you to overcome a problem without a service call. Please quote
the code displayed when enquiring about service. *Status Monitor available on INFINITY 26 Plus
(REU-VRM2630WD), HD250e and HD200e HD200i models only.
In all cases, you may be able to clear the Error Code simply by turning the hot water tap OFF, then ON again. If this does not clear the Error Code,
try pushing the On/Off button OFF, then ON again. If the Error Code still remains, contact Rinnai for advice.
Troubleshooting Without Controllers
If you have no water controllers and experience the following symptoms, carry out these suggestions.
If the symptom continues, contact Rinnai for advice.
ERROR FAULT REMEDY
-Noticeable reduction in water flow. Inlet water filter needs to be cleaned. Service call.
03 Power interruption during Bath fill
(Water will not flow on power reinstatement). Turn off all hot water taps. Press On/Off twice.
10 Air intake or flue blocked. Service Call.
11 No ignition / No gas supply. Check gas is turned on at water heater and gas meter
or cylinder.
12 Flame Failure / Low gas flow. Check gas is turned on at water heater and gas meter or cylinder.
Check there are no obstructions to the flue outlet.
14 Remaining Flame Safety Device. Service Call.
16 Over Temperature Warning. Service Call.
32 Outgoing Water Temperature Sensor Faulty. Service Call.
33 Heat Exchanger Outlet Sensor Faulty. Service Call.
34 Combustion Air Temperature Sensor Faulty. Service Call.
52 Gas Modulating Valve Faulty. Service Call.
61 Combustion Fan Failure. Service Call.
65 Water Flow Control Faulty
(Does not stop flow properly). Service Call.
71 Micro-processor Failure. Service Call.
72 Micro-processor Failure. Service Call.
LC Scale build-up inside the heat exchanger. Service Call.
FAULT REMEDY
The unit does not attempt to start at all. Check the power is on at the unit.
Check the isolation valves at the unit are open.
The unit starts then shuts down immediately.
Check the power is still on.
Check the gas isolation valves at the
unit and the gas meter are fully open.
Open your hot water tap fully.
The unit starts then the water goes cold. Check the power is still on.
Open your hot water tap further.
Faults caused by insufficient gas supply, insufficient water supply, gas quality,
water quality, installation errors or operation errors are not covered by the Rinnai
warranty. Refer to the warranty card for details.
NOTE