Rinnai Control-R User manual

Rinnai Control-R™ Wi-Fi Module Installaon Manual 1
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
Control-R™ Wi-Fi Module
Installaon Manual
ENGLISH
If you have support quesons, please call Customer Care and have your Control-R™
Wi-Fi module’s AYLA ID and Water Heater Serial Number available.
For Your Records
Rinnai Customer Care 1-800-621-9419 rinnai.us
Water Heater Serial Number:
(Located on side of water heater)
AYLA ID:
(Located on back of Control-R™ Wi-Fi Module)

Rinnai Control-R™ Wi-Fi Module Installaon Manual 2
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
Welcome
1
READ AND SAVE THESE INSTRUCTIONS
This manual provides installaon instrucons for the
Rinnai® Control-R™ Wi-Fi Module (referred to as
module throughout this manual).
Before installing and operang the module, be sure
to read these instrucons to familiarize yourself with
the module’s features and funconality.
For detailed informaon on the Rinnai Tankless
Water Heater, including installaon instrucons,
refer to the Tankless Water Heater Installaon and
Operaon Manual or view an online version at
rinnai.us.
If You Need Service
Call Rinnai Customer Care at 1-800-621-9419
Monday to Friday between 8 AM to 8 PM EST.
Please have the following informaon available:
• AYLA ID (Located on back of Control-R™
Wi-Fi Module)
• Water Heater Serial Number (Located on side
of water heater)
FCC Part 15
This device complies with Part 15 of the FCC rules.
Operaon is subject to the following two condions:
• This device may not cause harmful
interference
• This device must accept any interference
received, including interference that may
cause undesired operaon
1 Welcome 2
2 About the Module 3
Specicaons 4
3 What’s Inside the Box 5
4 Select the Module Locaon 6
5 Install the Module 6
Mount Module to Wall 7
6 Connect Module to Water Heater 8
7 Connect to a Wi-Fi Network 9
8 LED Color Codes 18
9 Troubleshoong 19
10 Pairing Instrucons 19
Contents

Rinnai Control-R™ Wi-Fi Module Installaon Manual 3
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
With Rinnai’s Control-R™ Wi-Fi Module, new and exisng Rinnai
Residenal and Commercial Tankless Water Heaters (2006 and
newer) can be remotely monitored and controlled via smart devices.
Rinnai now has the capability to provide a new opon for
management, control and maintenance of Rinnai Tankless Water
Heaters.
• Control and Monitoring
Control the Rinnai Tankless Water Heater from a smart phone
or tablet to turn the system on/o, change the water
temperature and monitor status.
• Remote Diagnoscs and Maintenance
Gives technicians detailed system informaon via automac
alerts and remote diagnosc tools before ever leaving their
place of business, leading to shorter maintenance and repair
mes.
• Accessibility and Convenience
Get instant access to technical bullens, product warranty,
product registraon, manuals, step-by-step repair guides and
more!
About the Module
2
The Control-R™ Wi-Fi Module aaches easily to the Rinnai Tankless Water Heater by a two wire interface quickly
connecng through the local Wi-Fi network. Once connected and the free Rinnai App is downloaded, the Rinnai
Tankless Water Heater can be associated to the Rinnai independent dealer.

Rinnai Control-R™ Wi-Fi Module Installaon Manual 4
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
Specicaons
Width
3.69 in. / 94 mm
Height
3.69 in. / 94 mm
Depth
1.18 in. / 29.97 mm
Product Name Rinnai Control-R™ Wi-Fi Module
Part Number RWM101
Module: 3.69 in. x 3.69 in. x 1.18 in. (94 mm x 94 mm x 29.97 mm)
Dimensions (w, h, d): Shipping Carton: 6.125 in. x 2.88 in. x 6 in. (155.6 mm x 73 mm x 152.4 mm)
Weight Module: 4.8 oz (0.14 kg)
Shipping Carton: 6 oz (0.17 kg)
Supported Devices
• Apple® devices (iPhone, iPad, etc.) running operating system 10.0 or higher
• Android® devices (phones, tablets, etc.) running operating system 5.0 or higher
• BlackBerry® devices are NOT supported
Compatibility
• Compable with all Rinnai Tankless Water Heater models manufactured
2006 and later (except the RH180 Hybrid Tank-Tankless Water Heater).
Note: The Lime Condion (LC) nocaon will not appear in the Rinnai
App when the module is paired with the following series of Rinnai
tankless water heaters manufactured prior to 2009: VA, VB, KA and
V53e.
• Compable with the following Wireless Demand Recirculaon
Accessories: Push Buon, Moon Sensor and Temperature Sensor.
• 802.11N Wi-Fi Network up to 2.4 GHz
• NOT COMPATIBLE with the MC-195T-US or MC-100V controllers
Installaon
• Must be mounted indoors
• Aaches to the side of the water heater via the magnec enclosure
(indoor models only) or mounts to an indoor wall with supplied
mounng hardware.
Pairing • Module pairs to only 1 Rinnai Tankless Water Heater

Rinnai Control-R™ Wi-Fi Module Installaon Manual 5
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
Supplied Inside Box
Carefully unpack your system contents. If any part
of the system appears damaged, do not aempt to
use it. Contact Rinnai Customer Care at
1-800-621-9419 or your authorized Rinnai Service
Provider.
WARNING: To avoid danger of suocaon, keep
plasc bags out of the reach of children.
Check to be sure your system includes the following
parts:
• Rinnai Control-R™ Module (including 5
feet/1.5 meters of wire for water heater
connecon)
• Wall mounng hardware
(2 anchors/2 screws)
• Rinnai Control-R™ Wi-Fi Module Installation
Manual (this document)
• Controller Cable for Rinnai SENSEI ™ Models
Note: Wire Stripper/Crimping Tool required
only if extending the length of the wires that
connect the module to the water heater.
What’s Inside the Box
3
Items Needed (Not Included)
The customer must supply the following devices, tools,
and informaon.
• Mobile device connected to home/business
network
• Router with Wi-Fi
• Wireless network name and Wi-Fi password
• 2.4GHZ Wi-Fi network with WPA 2 security
protocols
• Water Heater Serial Number or QR Code
(located on water heater le side panel on
cardboard packaging)
• Tools (Below are example images of required
tools and are for illustrave purposes only. Your
tools may dier from the images shown below.)
Note: The above items, with the excepon of the
tools, are not required if operang only the Wireless
Demand Recirculation accessories (Push Button, Motion
Sensor and Temperature Sensor).

Rinnai Control-R™ Wi-Fi Module Installaon Manual 6
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
Use the following guidelines to select a locaon for the module.
• Choose a central locaon inside the home or business where the Wi-Fi signal is strong.
Note: If the water heater is located where the Wi-Fi signal is weak (such as basements or a mechanical room),
the module is designed so that wiring can run up to 300 feet (91 meters) away from the tankless water heater
to ensure a strong Wi-Fi signal (18-22 gauge wire is required).
• Ensure that adequate space surrounds the module for service and support needs.
• For outdoor water heaters, the module must be installed indoors.
• The module is magnec and can be placed on the side of the Rinnai tankless water heater (indoor models
only) or mounted to a wall. See the next secon for installaon instrucons.
Opon 1: Magnec Mount
The module contains a strong magnec backing
and can easily be placed on the side of the water
heater (indoor models only).
Select the Module Location
4
Install the Module
5
Opon 2: Wall Mount
The module can be mounted to a wall with the
supplied mounng hardware. Refer to the next
secon for steps on mounng the module to a wall.
Two opons are available for installing the module:

Rinnai Control-R™ Wi-Fi Module Installaon Manual 7
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
You Will Need:
• Two (2) anchors and two (2) screws (supplied
with system)
• Tools shown in the What’s Inside the Box
secon
1.9 in. (48 mm)
Mount Module to Wall
1
2
The module’s back panel contains two key-
hole slots that support the module. Mark
the locaon of each slot on the wall with a
pencil. The distance between the two slots
is 1.9 in. (48 mm).
Use a level to ensure the slots are even.
Use a power drill to drill pilot holes for the
module screws and anchors.
3Insert the supplied 2 wall anchors into each
hole unl they sit ush against the wall.
4Insert the supplied screws into the
anchors and fasten to the wall leaving
1/4” exposed.
5Mount the module by placing the
keyhole slots (on back of module) onto
the screws.

Rinnai Control-R™ Wi-Fi Module Installaon Manual 8
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
Connect Module to Water Heater
6
1
To protect yourself from harm, follow the steps below before wiring the module:
• Turn o the electrical power supply by unplugging the power cord or by turning o the electricity at the circuit
breaker. The temperature controller does not control the electrical power.
• Turn o the gas at the manual gas valve, usually located immediately below the water heater.
• Turn o the incoming water supply. This can be done at the isolaon valve immediately below the water heater
or by turning o the water supply to the building.
WARNING
Unplug the water heater power cord.
Note: Pressing the ON/OFF buon on the controller
does not completely power o the water heater.
2 Remove the water heater front panel.
Remove the four (4) screws securing the front panel.
3 Two (2) wires are aached to the boom
of the module. Place these wires through
the boom opening of the water heater.
4 Aach each module wire to the remote
control connecon terminals by
following the steps below:
• Parally unscrew each of the two
screws.
• Insert the spade terminal (connected
to the end of each wire) between the
screw and the contact.
• Tighten the screws.
5Replace and ghten the four (4) screws
on the water heater cover.
1. Remove the controller cable from the plasc bag
located on the water heater front cover.
2. Connect the eld-supplied wire to the stripped
wire ends of the controller cable.
3. Connect the controller cable to the mang
terminal at the boom right side of the PC Board.
Wiring Controller to PC Board
ABTERMINALS FOR CONTROLS
1. Connect the stripped ends of eld-supplied wire to
the two crews labeled “TERMINAL FOR CONTROLS”
If PC Board includes a label “Terminals for Control” follow path “A” below.
Otherwise follow path “B”

Rinnai Control-R™ Wi-Fi Module Installaon Manual 9
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
1
This Secon Must be Performed by the
Water Heater Owner (Homeowner/Business Owner)
Power on the water heater.
The LED light on the module will blink yellow unl
boot-up is complete and will then turn solid red.
Download the Rinnai app from the
Apple® Store or Google® Play Store.
2
3Open the Rinnai app and sign up.
LED
light
Connect to a Wi-Fi Network
7

Rinnai Control-R™ Wi-Fi Module Installaon Manual 10
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
If you are the owner of the module, tap
Consumer Sign Up.
If you are a dealer, tap Dealer Sign Up.
4
When complete, tap Sign up (or press
Done on the onscreen keyboard).
5
Enter your
registraon
informaon into
each eld. All
elds are
required.

Rinnai Control-R™ Wi-Fi Module Installaon Manual 11
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
A conrmaon email is sent with a link
embedded in the message to allow you to
complete registraon.
When the account has been conrmed
through the emailed link, return to the
Rinnai app and log in with the registered
email and password. Next, tap Sign In.
6
Tap Let’s Get Started.
If you have already registered a module
to the Rinnai app, press the + symbol in
the top, right corner to add another
module to the Rinnai app.
7

Rinnai Control-R™ Wi-Fi Module Installaon Manual 12
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
8
Example MAC address.
Select the MAC address of
your Control-R module.
IOS:
If using iOS, the
Connect To Wi-Fi
buon will be
disabled unl you
access your Wi-Fi
sengs and select
the MAC address of
the Control-R module
(see right).
Verify that the module is displaying a solid
red light and then tap CONNECT TO WI-FI.

Rinnai Control-R™ Wi-Fi Module Installaon Manual 13
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
The app will scan for local Wi-Fi
networks. Tap your network name.
10
Enter the network password and tap
Connect.
• An onscreen keyboard appears when
you select inside a text eld.
• The LED light on the module will blink
blue when the module is connected to
the network.
Tap your network name
from the list of networks.
9

Rinnai Control-R™ Wi-Fi Module Installaon Manual 14
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
11
Tap Register in the Rinnai app.
12
IMPORTANT:
The registraon process must be
completed within 2 minutes from the
me the Connect buon is pressed.
Press the Connect buon on the module.
Connect
buon

Rinnai Control-R™ Wi-Fi Module Installaon Manual 15
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
13 14
Tap any area within the Serial #,
Model #, or Model area
(highlighted in the box below).
Enter the water heater serial number.
• The serial number can be scanned into
the app if the water heater has a QR
code located next to the serial number
• The serial number is located on the le
side panel of the water heater and on
the cardboard packaging (example:
AB.CD-123456)

Rinnai Control-R™ Wi-Fi Module Installaon Manual 16
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
Tap Select Applicaon Type and select
the type of system applicaon.
Next, tap Select Recirculaon Type and
select the type of recirculaon system.
15 16
The elds shown above should autoll
from the Rinnai app user registraon
elds.
Enter any missing informaon and then
press Next. All elds are required.

Rinnai Control-R™ Wi-Fi Module Installaon Manual 17
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
The Rinnai app allows you to select a Rinnai
dealer to monitor your water heater for
maintenance and status.
• To assign a dealer to your water heater,
enter the dealer’s email address and tap
Assign Dealer Monitoring.
• The email address can be obtained by
contacng your preferred dealer.
• To complete this step at a later date, tap
Done.
17

Rinnai Control-R™ Wi-Fi Module Installaon Manual 18
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
* ZigBee is a wireless technology that is used for remote control and sensor applicaons. Zigbee is used for device-to-
device communicaon, such as Rinnai’s recirculaon accessories and Control-R™ Wi-Fi Module.
Color Blink Frequency State / Condion Duraon
YELLOW Solid Start of Boot-up Sequence Unl next state change
RED Solid Error Condion / Not Provisioned Unl next state change
RED 0.5 Hz On 1 second,
O 1 second
Wi-Fi Provisioned, but No IP
Address Yet Unl IP address obtained
GREEN Solid ZigBee* Pairing Mode Acve
Unl next state change:
Timeout or successful
ZigBee join
GREEN 0.5 Hz
On 0.25 seconds,
O 0.25 seconds ZigBee* Join Success 2 seconds
BLUE 2 Hz On 0.25 seconds,
O 0.25 seconds Wi-Fi Network Successfully Joined Unl next state change:
Cloud service connecon
BLUE 0.5 Hz On 1 second,
O 1 second
Aempng Gateway
Registraon with Cloud Service
Unl next state change:
Successful registraon with
Cloud Service
BLUE SOLID Ready to Use / Normal Operaon Unl next state change
PURPLE 0.5 Hz On 1 second,
O 1 second Lost Connecon to Wi-Fi Network Unl connecon is
re-established
PURPLE SOLID Lost Connecon to Internet Unl connecon is
re-established
WHITE .5 Hz On 1 second,
O 1 second Factory Reset Mode Possible Unl buon is
released
LED Color Codes
8

Rinnai Control-R™ Wi-Fi Module Installaon Manual 19
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
Symptom Soluon
LED on module does not turn on. • Ensure the module is properly connected to the Terminals for Control
on the PC Board.
• Ensure power is supplied to the water heater.
Rinnai App cannot detect Local Area
Network (LAN) Wi-Fi signal.
• Ensure the Local Area Network (LAN) Wi-Fi meets the requirements
of the module.
• Ensure Wi-Fi router is powered and properly funconing.
• Ensure Local Area Network (LAN) Wi-Fi is funconing.
• Ensure module is installed in a locaon with strong signal strength.
Local Area Network (LAN) Wi-Fi signal is
detected but the Rinnai App cannot
connect.
• Ensure correct Local Area Network (LAN) Wi-Fi password has been
entered (if required).
• Press Cancel in the Rinnai App and repeat the setup process starng
from pairing the module with the Rinnai App.
Module is paired and connected (LED is
blinking blue) to Local Area Network
(LAN) Wi-Fi but registraon is
interrupted.
Return to the Add Device screen. Press the Connect buon on the
module and then press the Register buon in the Rinnai App.
• For further informaon on the Wi-Fi router, please contact the router manufacturer.
• For further informaon on internet service, please contact the Internet Service Provider (ISP).
• For all other quesons, contact Rinnai Customer Care at 1-800-621-9419.
Troubleshooting
9
Pairing Instructions
10
The module can be paired with the following Wireless Demand Recirculaon Accessories: Push Buon, Moon
Sensor and Temperature Sensor.
For complete instrucons on installing and pairing the Wireless Demand Recirculaon Accessories to the module,
refer to the instrucons included in the accessory package.
The accessory installaon instrucons can be viewed online at www.rinnai.us/wi.
Push Buon Moon Sensor Temperature Sensor
Part Number
RWMPB01 Part Number
RWMMS01
Part Number
RWMTS01

Rinnai Control-R™ Wi-Fi Module Installaon Manual 20
Copyright © 2018 Rinnai America Corporaon. All Rights Reserved.
100000400(01)
03/2018