07
Troubleshooting:
When you hear the "Wi-Fi Password Error", please check
whether the Wi-Fi password you entered in the rockhome
app is correct;
When you hear the "Authentication error", please ensure
that your Wi-Fi network is not an enterprise network, and the
camera supports only the network with a security level below
WPA-2;
When you hear the "Wi-Fi not found", please check
whether you select or enter the correct Wi-Fi name, and
place the camera near the Wi-Fi router and ensure that the
router is powered on. Please note that 5Ghz Wi-Fi cannot
be searched by the camera;
When you hear the "Retrieving IP timeout", it indicates
that there are too many connected devices to your router.
Please remove some of the connected devices that are not
commonly used or restart the router to clear the unconnected
devices. You may need to contact the router administrator;
When you hear the "Cloud service connection fail",
please check whether your router is connected to the Internet.
When you hear this error prompt, it is because your home
network fails or the selected router is a local area network
server. Please ensure that the network connection is normal,
and try to temporarily turn off the firewall to connect again.
