Ross PIVOTCam-SE User manual

PIVOTCam-SE
User Manual

Thank You For Choosing Ross
You've made a great choice. We expect you will be very happy with your
purchase of Ross Technology.
Our mission is to:
1. Provide a Superior Customer Experience
• offer the best product quality and support
2. Make Cool Practical Technology
• develop great products that customers love
Ross has become well known for the Ross Video Code of Ethics. It
guides our interactions and empowers our employees. I hope you enjoy
reading it below.
If anything at all with your Ross experience does not live up to your
expectations be sure to reach out to us at [e-mail].
David Ross
CEO, Ross Video
[e-mail]
Ross Video Code of Ethics
Any company is the sum total of the people that make things happen. At
Ross, our employees are a special group. Our employees truly care about
doing a great job and delivering a high quality customer experience
every day. This code of ethics hangs on the wall of all Ross Video
locations to guide our behavior:
1. We will always act in our customers' best interest.
2. We will do our best to understand our customers' requirements.
3. We will not ship crap.
4. We will be great to work with.
5. We will do something extra for our customers, as an apology, when
something big goes wrong and it's our fault.
6. We will keep our promises.
7. We will treat the competition with respect.
8. We will cooperate with and help other friendly companies.
ii • Thank You For Choosing Ross — PIVOTCam-SE User Manual

9. We will go above and beyond in times of crisis. If there's no one to
authorize the required action in times of company or customer crisis
- do what you know in your heart is right. (You may rent helicopters
if necessary.)
PIVOTCam-SE User Manual — Thank You For Choosing Ross • iii

Document Information
• Ross Part Number: 5000DR-304-01
• Release Date: January, 2020.
Copyright
©2020 Ross Video Limited, Ross®and any related marks are trademarks
or registered trademarks of Ross Video Limited. All other trademarks
are the property of their respective companies. PATENTS ISSUED
and PENDING. All rights reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted in any form or by
any means, mechanical, photocopying, recording or otherwise, without
the prior written permission of Ross Video. While every precaution has
been taken in the preparation of this document, Ross Video assumes no
responsibility for errors or omissions. Neither is any liability assumed for
damages resulting from the use of the information contained herein.
Adobe® and Flash® are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
VideoLAN, VLC, VLC media player and x264 are trademarks of the
videoLAN registered non-profit organization.
Important Regulatory and Safety Notices to
Service Personnel
Before using this product and any associated equipment, refer to the “
Important Safety Instructions ” listed in the front of this manual to
avoid personnel injury and to prevent product damage.
Product may require specific equipment, and/or installation procedures
to be carried out to satisfy certain regulatory compliance requirements.
Notices have been included in this publication to call attention to these
specific requirements.
Symbol Meanings
Protective Earth: This symbol identifies a Protective Earth (PE)
terminal, which is provided for connection of the supply system's
protective earth (green or green/yellow) conductor.
Important: This symbol on the equipment refers you to important
operating and maintenance (servicing) instructions within the Product
Manual Documentation. Failure to heed this information may present a
major risk of damage or injury to persons or equipment.
iv • Document Information — PIVOTCam-SE User Manual

Warning: The symbol with the word “ Warning ” within the equipment
manual indicates a potentially hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION: The symbol with the word “ Caution ” within the
equipment manual indicates a potentially hazardous situation which,
if not avoided, may result in minor or moderate injury. It may also be
used to alert against unsafe practices.
Warning Hazardous Voltages: This symbol is intended to alert the
user to the presence of uninsulated “ dangerous voltage ” within the
product enclosure that may be of sufficient magnitude to constitute a
risk of shock to persons.
ESD Susceptibility: This symbol is used to alert the user that an
electrical or electronic device or assembly is susceptible to damage
from an ESD event.
Important Safety Instructions
1. Read Instructions All the safety and operating instructions should
be read before the product is operated.
2. Retain Instructions The safety and operating instructions should be
retained for future reference
3. Heed Warnings All warnings on the product and the operating
instructions should be adhered to.
4. Follow Instructions All operating and use instructions should be
followed.
5. The camera power input range is 100-240VAC (50-60Hz). Ensure
the power supply input is within this range before powering on.
6. The camera power voltage is 12VDC with a rated current of 2A. We
suggest you use it with the original power supply adapter supplied
by the factory.
7. Please keep the power cable, video cable, and control cable in a safe
place. Protect all cables, especially the connectors.
8. Operational environment: 0°C-50°C, humidity less than 90%.
9. To avoid any danger, do not put anything inside the camera, and
keep it away from corrosive liquids.
10. Avoid stress, vibration, and damp during transportation, storage, and
installation.
11. Do not detach the camera housing and cover. For any service, please
contact the authorized dealer.
12. RF cable and control cable should be individually shielded, and
cannot be substituted with other cables.
PIVOTCam-SE User Manual — Document Information • v

13. Do not direct the camera lens towards a strong light source, such as
the sun or an intense light.
14. Use a dry soft cloth to clean the camera housing. A neutral cleaning
agent can be applied when needed. To avoid damage to the camera
lens, never use strong or abrasive cleaning agents on the camera
housing.
15. Do not move the camera by holding the camera head. To avoid
mechanical trouble, do not rotate the camera head by hand.
16. Put the camera on a fixed, smooth desk or platform. The camera
should not be leaning on anything when installed.
17. Power Supply Polarity:
Note: The video quality may be affected by specific frequencies in
electromagnetic field.
IN---RS232---OUT HD-SDI GENLOCK LAN DC12V
CAUTION: Do NOT pick up the camera by the
lens barrel. Doing so may damage the rotary
mechanism and internal cables.
CAUTION: Do NOT move or rotate the lens
barrel by hand. Doing so may damage the rotary
mechanism as well as the rotation limiters.
Warranty and Repair Policy
Ross Video Limited (Ross) warrants its cameras and related options, to
be free from defects under normal use and service for a period of ONE
YEAR from the date of shipment.
Warranty repairs will be conducted at Ross, with all shipping FOB Ross
dock. If repairs are conducted at the customer site, reasonable out-of-
pocket charges will apply. At the discretion of Ross, and on a temporary
loan basis, plug in circuit boards or other replacement parts may be
supplied free of charge while defective items undergo repair. Return
packing, shipping, and special handling costs are the responsibility of the
customer.
This warranty is void if products are subjected to misuse, neglect,
accident, improper installation or application, or unauthorized
modification.
vi • Document Information — PIVOTCam-SE User Manual

In no event shall Ross Video Limited be liable for direct, indirect,
special, incidental, or consequential damages (including loss of profit).
Implied warranties, including that of merchantability and fitness for a
particular purpose, are expressly limited to the duration of this warranty.
This warranty is TRANSFERABLE to subsequent owners, subject to
Ross Video's notification of change of ownership.
Environmental Information
The equipment that you purchased required the extraction and use
of natural resources for its production. It may contain hazardous
substances that could impact health and the environment.
To avoid the potential release of those substances into the environment
and to diminish the need for the extraction of natural resources, Ross
Video encourages you to use the appropriate take-back systems. These
systems will reuse or recycle most of the materials from your end-of-life
equipment in an environmentally friendly and health conscious manner.
The crossed-out wheeled bin symbol invites you to use these systems.
If you need more information on the collection, reuse, and recycling
systems, please contact your local or regional waste administration.
You can also contact Ross Video for more information on the
environmental performances of our products.
Company Address
Ross Video Limited — 8 John Street Iroquois, Ontario, Canada, K0E
1K0
Ross Video Incorporated — P.O. Box 880, Ogdensburg, New York,
USA, 13669-0880
General Business Office: ([phone]
Fax: [phone]
Toll Free Technical Support (North
America):
1-844-652-0645
PIVOTCam-SE User Manual — Document Information • vii

Toll Free Technical Support
(International):
[phone]
Technical Support: ([phone]
After Hours Emergency: ([phone]
E-Mail (Support): [e-mail]
E-Mail (General): [e-mail]
Website www.rossvideo.com
Technical Support
At Ross Video, we take pride in the quality of our products, but if a
problem does occur, help is as close as the nearest telephone.
Our 24-Hour Hot Line service ensures you have access to technical
expertise around the clock. After-sales service and technical support
are provided directly by Ross Video personnel. During business hours
(eastern standard time), technical support personnel are available by
telephone. Outside of normal business hours and on weekends, a direct
emergency technical support phone line is available. If the technical
support personnel who is on call does not answer this line immediately,
a voice message can be left and the call will be returned shortly. Our
Technical support staff are available to react to any problem and to do
whatever is necessary to ensure customer satisfaction.
Supporting Documentation
Ross Video provides a wide variety of helpful documentation for the
setup and support of your equipment. Most of this documentation can be
found on the Ross Video website (www.rossvideo.com), or on the Ross
Video Community site (discussions.rossvideo.com/)
viii • Document Information — PIVOTCam-SE User Manual

Contents
Box Contents..............................................................................11
Camera Overview.......................................................................12
Cabling........................................................................................ 13
Supported Reference Formats.................................................................................. 13
Cabling for Control via Ethernet Port........................................................................ 14
Cabling for Control via Serial Port............................................................................ 15
DIP Switches..............................................................................................................16
PTZ Camera Control Plugin......................................................18
Remote Control.......................................................................... 19
On-screen Menu System...........................................................21
System....................................................................................................................... 21
Exposure.................................................................................................................... 21
Image......................................................................................................................... 22
Quality........................................................................................................................ 23
PTZ.............................................................................................................................23
Format........................................................................................................................ 24
IP................................................................................................................................ 24
Reset.......................................................................................................................... 24
INFO...........................................................................................................................25
Web Interface..............................................................................26
To Log Into the Web Interface...................................................................................26
Preview.......................................................................................................................27
PTZ Control................................................................................................ 27
Preset Control.............................................................................................28
Settings...................................................................................................................... 28
Video Encoding.......................................................................................... 28
Image Parameters......................................................................................30
RTMP Settings........................................................................................... 35
RTP Multicast Settings...............................................................................35
Ethernet...................................................................................................... 35
CAM Firmware Upgrade............................................................................ 36
Reset to Default......................................................................................... 37
Account....................................................................................................... 38
PIVOTCam-SE User Manual — Contents • ix

Troubleshooting......................................................................... 40
Specifications............................................................................. 41
Ports............................................................................................ 43
RS232 (VISCA IN/OUT)............................................................................................ 43
x • Contents — PIVOTCam-SE User Manual

Box Contents
Verify the contents of the box against the packing list. If any items are
missing or damaged, contact Ross Video Technical Support.
Item Qty
PIVOTCam-SE Camera 1
Power Supply 1
Power Cord 1
Serial Control Cable (male 8-pin miniDIN to female
DB9)
1
Remote Control 1
User Guide (this document) 1
Double-sided Tape 1
PIVOTCam-SE User Manual — Box Contents • 11

Camera Overview
IN---RS232---OUT HD-SDI GENLOCK LAN DC12V
Figure 1: Rear View
Figure 2: Bottom View
•RS232 IN — 8-Pin miniDIN for RS-232 or RS-485 serial VISCA IN
control.
•RS232 OUT — 8-Pin miniDIN for RS-232 or RS-485 serial VISCA
OUT control.
•HD-SDI — BNC for HD-SDI video output. This is the main video
output of the camera.
•GENLOCK — BNC for external reference input.
•LAN — RJ45 for standard ethernet connection.
•DC12V — 12V DC power from external brick. Use only the external
power supply provided with your camera.
•Tripod Mount — 1/4" - 20 UNC tripod mounting hole (6.5mm
depth)
•Tally — tally light on the front of the camera base shows red (on-air),
blue (operating), green (on preview). Tally status is implemented in
the VISCA protocol.
12 • Camera Overview — PIVOTCam-SE User Manual

Cabling
Camera cabling includes power and video cabling, and control cabling.
The camera can be controlled using the included remote control. It can
also be controlled by an external device such as a production switcher
or a DashBoard computer running the PTZ Camera Control plugin.
Communication with an external control device can be through either the
ethernet port (LAN), or the serial port (RS232 IN).
Power and video cabling are the same regardless of the control method
used.
From Reference
IN---RS232---OUT
HD-SDI GENLOCK LAN DC12V
To Switcher
(Video In BNC)
Mains
Power
Note: Control cabling is not required if you are controlling the camera from the
remote control.
Supported Reference Formats
The camera can accept analog blackburst, trilevel, and 1080p
23.98/24Hz
Table 1: Supported Reference Formats
Input Reference Usable Format
1080p 59.94Hz
1080p 29.97Hz
1080i 59.94Hz
480i
720p 59.94Hz
PIVOTCam-SE User Manual — Cabling • 13

Input Reference Usable Format
1080p 50Hz
1080p 25Hz
1080i 50Hz
576i
720p 50Hz
1080p 50Hz
1080p 25Hz
1080i 50Hz
720p 50Hz
720p 50Hz
1080p 59.94Hz
1080p 29.97Hz
1080i 59.94Hz
720p 59.94Hz
720p 59.94Hz
1080p 59.94Hz
1080p 29.97Hz
1080i 59.94Hz
1080i 59.94Hz
720p 59.94Hz
1080p 50Hz
1080p 25Hz
1080i 50Hz
1080i 50Hz
720p 50Hz
1080p 23.98Hz 1080p 23.98Hz
1080p 24Hz 1080p 24Hz
Cabling for Control via Ethernet Port
Each network device requires a unique IP address. Use the IP portion of
the on-screen menu to assign the camera a unique IP address. For more
information, see IP on page 24.
Connect an ethernet cable to the LAN port on the camera, and to the
network. The camera must be on the same network as the device or
DashBoard computer that controls the camera.
For direct control by devices such as production switchers, you must
connect to the camera on port 52381.
14 • Cabling — PIVOTCam-SE User Manual

Note: The camera accepts PoE (Power over Ethernet) and can be powered either
by the ethernet connection or the mains power connection. Both can be connected
at the same time.
Note: When powered by PoE, the camera may require more power than the PoE
standard provides by default. We recommend that you run the camera from a PoE
+ capable switch and manually increase the power available to the camera from
the switch control panel up to the PoE+ level of 25.5W.
IN---RS232---OUT
HD-SDI GENLOCK LAN DC12V
To Network
The 1Gb/s ethernet connection can stream ITU-T H.264 and H.265.
Note: To control the camera via the ethernet port, you must set the SYSTEM >
VISCA setting in the on-screen menu to OVER IP.
Cabling for Control via Serial Port
You can either connect directly to a device that can control the camera
via serial VISCA, or add a serial-to-ethernet converter to connect to a
device that can control the camera via VISCA over IP.
To connect directly, connect the Serial Control Cable (included) between
the RS232 IN port and the serial VISCA device.
To use a serial-to-ethernet converter, connect the Serial Control Cable
(included) between the RS232 IN port and the converter (such as such as
the Moxa Nport® 5150A available from Ross®). Connect the converter to
the same network as the device or DashBoard computer that controls the
camera.
The Moxa Nport® 5150A is a serial to ethernet converter that allows
DashBoard and the switcher to connect to a serial device over ethernet,
but any serial to ethernet converter device can be used.
PIVOTCam-SE User Manual — Cabling • 15

IN---RS232---OUT
HD-SDI GENLOCK LAN DC12V
To Moxa
Nport® 5150A
or VISCA Device
DIP Switches
The DIP switches on the bottom of the camera are used for diagnostics
as well as turning some features on or off. The settings of the DIP
switches is broken up into three pairs. Each pair of switches are used
together to set the functionality and are not affected by the other two
pairs.
Table 2: DIP Switch Functions
SW1 SW2 SW5 SW6 Description
OFF OFF - - n/a
ON OFF - - Upgrade Mode for Motor
Driver firmware
OFF ON - - Upgrade Mode for ARM
firmware
ON ON - - Working Mode (default)
- - OFF OFF n/a
16 • Cabling — PIVOTCam-SE User Manual

SW1 SW2 SW5 SW6 Description
- - ON OFF Working Mode (default)
- - OFF ON n/a
- - ON ON n/a
Note: By default, DIP switches SW1-5 should be set to ON and SW6 set to OFF.
Note: DIP switches 3 and 4 are not used at this time.
PIVOTCam-SE User Manual — Cabling • 17

PTZ Camera Control Plugin
The PTZ Camera Control Plugin is a DashBoard application that
enables you to configure and control supported PTZ cameras such as
the PIVOTCam-SE. You can control cameras manually, store and recall
presets, and configure camera settings.
For optimal control of your PTZ cameras, you can add an off-the-shelf
USB joystick (or other game controller) to DashBoard. A USB controller
enables you to perform pan/tilt/zoom movements with a joystick, and
select a different camera at the push of a button.
DashBoard, which includes the PTZ Camera Control plugin, is available
for free download from www.rossvideo.com/dashboard.
For more information about the PTZ Camera Control Plugin, see
the document, “ User Manual for PTZ Camera Control Plugin
(8351DR-015-xx) ” , which is available for free download from
www.rossvideo.com/pivotcam
18 • PTZ Camera Control Plugin — PIVOTCam-SE User Manual

Remote Control
•POWER — Turns the camera on or off. The camera
recalls to Home position when turned on. Camera
must be in Working Mode.
•FREEZE — Freezes or unfreezes the output video of
the camera.
•IRT — Turns IR pass-through on or off. Signals from
the remote control are passed through the serial port
to other cameras or devices.
•SET1-SET4 — Sets the address of the camera. Press
and hold a button for 3 seconds to set the camera
to that address. For example SET1 corresponds to
CAM1.
•CAM1-4 — Selects a specific camera.
•Numbers 0-9 — Store or recall camera presets.
Press and hold a number button for 3 seconds to store
the current camera setting to that preset memory.
Alternatively, you can press LEARN and then press
a number button to store a preset. To recall a preset,
press and release its number button.
•LEARN — Used with the LIMIT L, LIMIT R, and
LMT CLR buttons to set and clear the pan limits.
Also used with the number buttons (0 to 9) to store
presets.
•CLR PRE — Deletes a camera preset. Press CLR
PRE and the number of the preset you want to delete.
Press and hold CLR PRE to delete all presets.
•FOCUS +/- — Increase or decrease focus manually.
Focus must be set to manual.
•ZOOM +/- — Increase or decrease zoom.
•Navigation Buttons — Pans and tilts the camera
head or navigate the onscreen menus when the menu
system is active. Camera must be in Working Mode
•OK — Recalls the Home position or select a menu
item when the menu system is active. Camera must be
in Working Mode.
•AF — Turns auto focus on. Manual focus is turned
off.
PIVOTCam-SE User Manual — Remote Control • 19

•MF — Turns manual focus on. Auto focus is turned
off.
•RESET — Resets all camera settings to defaults,
except Web Interface login credentials and presets.
Press and hold the RESET button for three seconds
to reset the camera.
•MENU — Turns the onscreen menu system on or off.
•F1-F4 — These button are not used at this time.
•LIMIT L — Sets the left pan limit. Press LEARN and
then press LIMIT L to set the left limit.
•LIMIT R — Sets the right pan limit. Press LEARN
and then press LIMIT R to set the right limit.
•LMT CLR — Clears both pan limits. Press LEARN
and then press LMT CLR to clear the limits.
•SCAN — This button is not used at this time.
•BLC OFF — Turns off backlight compensation.
•BLC ON — Turns on backlight compensation.
•BRIGHT- — Decreases the brightness of the output
video of the camera. Only available in Bright Priority
Exposure Mode.
•BRIGHT + — Increases the brightness of the output
video of the camera. Only available in Bright Priority
Exposure Mode.
•Video Format Buttons — Selects a video format for
the output video of the camera. Press and hold the
format button for 3 seconds to select the format.
20 • Remote Control — PIVOTCam-SE User Manual