Samsung HHSM-G500005-1 User manual

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Generation 5
Samsung Heat Pump
Installation Manual

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Heat Pump
Please register your product online at www.jouleuk.co.uk
Homeowner
Address
Contact Tel
Contact Email
Product Product
Installed
(Check)
Serial Number Installation
Date
Cylinder Located in Cylinder
badge
Solar Thermal Taken From Solar
Controller
Solar PV One Ser. No. from
String / Micro Inverter
Air Source Heat
Pump
Located on External
Heat Pump Badge
Integrated Heat
Pump and Cylinder
Located on Cylinder
Badge
Underfloor Heating Project Ref. on
Supplied Schematic
Direct Gas Fire
Cylinder
Located on Cylinder
Badge
Installer
Address
Contact Tel.
Contact Email
Joule Advance Installer
I accept the terms and conditions avilable to view on jouleuk’s website
Warranty Card

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Table Of Contents

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Heat Pump
COMMISSIONING
From as little as £480/€578 Inc VAT
ANNUAL SERVICING
From as little as £360/€434 Inc VAT per year
All Samsung Air Source Heat Pumps supplied by Joule must be serviced annually to val-
idate the product warranty under the terms of the EUW agreement. Items that must be
inspected annually to validate the warranty include,
• Check outdoor fan motor and lubricate if needed
• Check electrical wiring, contacts and terminals; repair as required
• Check all safety components
• Check compressor operation
• Check indoor thermostat operation
• Check defrost and heating modes (winter only)
• Check for excessive noise and vibration
• Check refrigerant charge
• Inspect air filters
• Check all safety and pressure switches
• Check motor and heaters/voltage/amperes
You must ensure that if you do not choose a Joule service package then the service must
be carried out annually by a suitable qualified engineer to validate the terms of the Joule
EUW agreement.
Commissioning & Service

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HEAT PUMP MAINTENANCE PACKAGE
Joule’s heat pump maintenance package entitles you to an annual maintenance visit,
during which our engineer will ensure that your Samsung heat pump supplied by Joule
is operating within the optimum conditions to maximise energy efficiency. Any potential
issue can be dealt with by a Joule engineer. You will also be entitled to a discount on
the cost of spare parts and labour.
MAINTENANCE PACKAGE RESPONSE TIMES
Joule will schedule the planned annual maintenance visit with you, usually during the
off peak (Summer, Autumn) season. In the unlikely event of a fault, we will endeavour to
respond as quickly as possible
HOW MUCH DOES THE HEAT PUMP MAINTENANCE PACKAGE COST?
The maintenance package costs £360/€434 inc VAT per year and is payable in ad-
vance before we visit your premises. If any parts or remedial actions are required, we
will provide an additional quotation for this work.
All service offers are subject to payment in advance by cleared cheque or by debit/
credit card. The comprehensive service is available on a monthly direct debit plan. All
service prices are inclusive of VAT
Maintenance Package

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Heat Pump
Joule 3 Year Warranty
This warranty applies only to Samsung Air Source Heat Pumps sold by a Joule Group
Company and installed in Ireland or the United Kingdom. The product must be in-
stalled in accordance with manufacturer’s instructions. The product must be main-
tained annually by an F-GAS certified engineer and all aspects of service log to be
completed annually.
1. CONTENTS OF THE WARRANTY
For a period of 3 years from commissioning or 42 months from the date of delivery
to the premises of the installation or whichever is the shorter (“Warranty Period”), the
homeowner (“End-User”) of the above Samsung Air Source Heat Pumps shall receive
Joule’s End User Warranty (“EUW”) on the Product, subject to the two conditions (i.
and ii.) set below. During the Warranty Period, Joule will repair or replace the parts and/
or components of the product at Joule’s discretion so that it can ensure its con-formi-
ty with Product manufacturer’s specifications. Under this EUW the replacement parts/
components of the product and the labour costs thereof will be borne by Joule; pro-
vided, however, that this free cost arrangement under the EUW is applied to the item(s)
only falling within the scope of the Product, and does not include, for example, any
pipework, connections or any other ancillary equipment connected to the Prod-uct.
Joule reserves the right to inspect the Product, at the premises, before any war-ranty
work is carried out. In addition, Joule will also take ownership of any replaced parts/
components and/or Product, under this EUW.
i. Commissioning and activation of the product has to be installed and commissioned
as per manufacturer’s instruction. It also it must be maintained annually main-
tained by certified F-GAS engineer. Gas appliances must be installed and commis-
sioned by a GASAFE registered engineer in UK & NI and Registered Gas Installer
for Re-public of Ireland installations. After system installation the warranty
registration card must be returned to Joule by email: [email protected]
ii. The Product must be maintained in accordance with the Product manufacturers’
instructions as described in the relevant manuals. In this regard, the maintenance
of the Products must be carried out by a qualified/trained maintenance company
and Joule reserves the right to request proof of adequate maintenance record
prior to providing for any warranty work.
2. EUW ACTIVIATION
This EUW must be activated and is subject to the timely (within 30 days of com-
mis-sioning) registration of the Product with Joule. Registration can be made by return-
ing the completed Warranty Registration Card to [email protected]

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3. HOW TO CLAIM UNDER THIS EUW?
The installer/maintenance company should always be the End-User’s first point of
contact in the event of a breakdown or other malfunction of the Product. Only if/when
confirmed that there is a fault with the Product (and not with system design or instal-la-
tion), then contact should be made with Joule. It is the End-User’s responsibility to
provide Joule’s representative easy and free access to the Product for warranty work
to be carried out.
4. FALSE CLAIMS
Joule reserves the right to charge the End-User for any reasonable costs incurred in in-
vestigating a claim where no fault has been found with the Product in the light of Prod-
uct manufacturer’s specifications.
5. LIABILITY DISCLAIMER
Joule shall not be liable for any special, indirect, consequential or economic loss, how-
soever arising from any defects affecting the Product or from any delay in repair-ing or
replacing the Product; Joule will NOT be liable in any event in providing this EUW, for
(including, but not exclusively) any fault or costs of repair resulting from:
A. Incorrect selection of the equipment, including defective design and/or application.
B. Incorrect installation, inappropriate or unperformed commissioning,.
C. Inappropriate maintenance or neglect, accidental and/or deliberate damage,
misuse, normal wear and tear and any unauthorised alteration or repair.
D. Faults or costs resulting from external sources anomalies such as lack of (or
excessive) power supply, insufficient water, water/air contamination, scale forma-
tion and any other elements outside Joule’s reasonable control or responsibility.
E. The repair or replacement of any relevant Product consumables and the costs of
any ordinary Product maintenance, and costs and/or faults resulting from any other
use but the domestic purpose the Products are intended for.
6. LIMITATION OF THE WARRANTY
Under no circumstances shall any replacement parts provided and/or any warran-
ty work performed lead to an extension of the Warranty Period. This EUW may be
trans-ferred to a new End-User, within the remaining Warranty Period of the EUW pro-
vided the Product is not removed from the original installation address. This EUW is
intend-ed to assist the non-commercial and personal user of the Products for proper
use in accordance with Product manufacturer’s specification, and does not affect the
End-User’s statutory rights. Joule reserve the right to update this warranty (and its
terms and conditions), from time to time, without notice.

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Heat Pump
• Store the manual in a safe place in order to be able to use it as reference after
installation. For maximum safety installers should always carefully read the
following warnings.
• Store the provided manual in a safe location with the end user after installation, and
remember to hand it over to the new end user if the Heat Pump & Cylinder unit is
sold or transferred.
• The Air to Water Heat Pump is compliant with the requirements of the Low Voltage
Directive (2006/95/ EC), the EMC Directive (2004/108/EC) and the pressure
equip-ment directive (97/23/EC).
• The manufacturers shall not be responsible for damage originating from unau
thorised changes or the improper connection of electric and hydraulic lines.
• Do not use units if you see some damages on the units and recognise something
untoward such as loud noise, smell or burning.
• In order to prevent electric shocks, fires or injuries, always stop the unit, disable the
protection switch and contact Joule’s technical support if the unit produces smoke,
if the power cable is hot or damaged, or if the unit is very noisy.
• Always remember to inspect the unit, electric connections, refrigerant tubes and
protections regularly. These operations shall be performed by qualified personnel
only.
• The unit contains moving parts and electrical parts which should always be kept out
of the reach of children.
• Do not attempt to repair, move, alter or reinstall the unit by unauthorised personnel.
These operations may cause product damage, electric shock and fires.
• Do not place containers with liquids or other objects on the unit.
• All the materials used for the manufacture and packaging of the air to water heat
pump are recyclable. The packaging material and exhaust batteries of the remote
controller (optional) must be disposed of in accordance with local regulations.
Pre-Installation Notes

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• The Air to Water Heat Pump containing a refrigerant must be disposed in an
authorised centre or returned to retailer as special wastes.
• Wear protective gloves to unpack, move, install, and service the unit to avoid your
hands being injured by the edge of the parts. Do not touch the internal parts (water
pipes, refrigerant pipes, heat exchangers, etc) while running the units. If you need
to adjust and touch the units, allow sufficient time for the unit to cool and be sure
to wear protective gloves.
• In case of refrigerant leakage, try to avoid contact with the refrigerant because this
could result in severe wounds.
• When you install the Air-to-Water Heat Pump in a small room, you must install
adequate ventilation. In the event of a refrigerant leakage, ventilation will prevent
the possibility of suffocation.

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Heat Pump
PRIMARY PIPEWORK FROM OUTDOOR UNIT TO INDOOR CYLINDER
• 5W – 28mm copper
• 9kW – 28mm copper
• 12kW – 28mm copper
• 16kW – 32mm copper
• Outdoor pipework should be fully insulated and protected from water and moisture.
• If outdoor pipework is required use Joule outdoor low energy loss pipework
(supplied by the meter)
ELECTICAL SUPPLY AND CABLE REQUIREMENTS
• Shielded 0.75mm 2 core cable from outdoor unit to cylinder / wiring centre location.
• Shielded 0.75mm 2 core cable from wiring centre to samsung controller.
• Power supply to outdoor unit to be terminated with IP67 isolator located next to
the unit.
• Power supply to indoor unit (MIM board) to be terminated switch fused isolator.
Outdoor unit Cable Size Breaker Size
HHSM-G500005-1 4.0 mm 16 Amp
HHSM-G500009-1 4.0 mm 20 Amp
HHSM-G500012-1 6.0 mm 25 Amp
HHSM-G500016-1 6.0mm 32 Amp
• Power supply to the MIM units must connect to the RCD fitted inside of the MIM
unit.
Control Kit Cable Size Breaker Size
MIM E03BN (5kW) 4.0 mm 20 Amp
MIM E03AN 4.0 mm 20 Amp
Cable Size Number of Cores Location
0.75 mm 2 Core Screened From indoor unit to outdoor unit.
F1 & F2 Comms.
0.75 mm 2 Core + Earth From Zone 1 stat or Underfloor heating con-
trol centre to Indoor unit.
0.75 mm 2 Core + Earth From Zone 2 stat or Underfloor heating con-
trol centre to indoor unit.
0.75 mm 2 Core Screened From MIM unit to remote controller.
First Fix Notes

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• When installing the outdoor unit take great care to install as per the detailed
notes for installation locations. The Air‐to‐Water Heat Pump must have minimum
clear-ance of 300mm at the rear of the unit and 1500mm at the front of the unit.
The Air-to-Water Heat Pump must not be installed in a location without these clearanc-
es available.
• Condensation will form on the Air-to-Water Heat Pump. Ensure adequate
provisions are put in place to prevent water forming on the ground beneath the
Air-to-Water Heat Pump, resulting in a potential Health and Safety hazard.
• The Air-to-Water Heat Pump must be installed vertically and should not be tilted
at an angle.
• A 5m head circulation pump must be installed on the flow pipework and a second
5m head circulation pump must be installed on the return pipework back to the
Air‐to‐Water Heat Pump to ensure that minimum flow rates will be achieved (as
per installation schematics). Installing a single circulation pump will not guarantee
the correct flow rate. Unless using a Smart plumb cylinder or Low loss header/
Buffer vessel.
• Site visits to solve a flow rate issue due to the installation of a single pump on the
pipework are not covered under EUW and as such will incur a callout charge.
• Underfloor heating pipe centres to be equal to or less than 150mm.
• Standard radiators to be a minimum twice and up to 4 times the standard radiator
size.
• No mixing sets to be used on the underfloor heating manifolds.
• All manifolds must have an individual pump to help circulate and maintain flow rate.
• All radiator zones must have individual pump to help circulate and maintain flow
rate.
• All zones to be controlled using 2 port valves (22mm on heating zones and 28mm
on hot water zone)
• 3 port valves are not to be used.

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Heat Pump
• Mechanical by-pass valve to be installed after pump on flow but before any zone
valves.
• All underfloor heating circuits to be controlled from the run signal from the third
party underfloor wiring centre.
• All radiator zones to be controlled from 3rd party time clock and stat.
• Hot water cylinder is controlled by the Samsung service controller.
• End user interacts with 3rd party controls only. It is the installers responsibility to
ensure that attached designs are followed to achieve this or if a uniquely designed
system is being installed the designer must allow for the 3rd party controls facility.
• Underfloor heating circuits are controlled by room stats.
• Use of time clocks to turn off underfloor heating circuits is not recommended.
• Room stats in underfloor heating circuits should not be turned off but set back to a
lower temperature using appropriate heating setback control for periods of
unoccupied use.
• The flow switch must be installed in horizontal pipework. Allow a minimum of
150 mm horizontal pipework on each side of the flow switch.
• Air is the most prevalent cause of restricted flow in the system. Make sure that all
pipework can easily be purged of air and that all air is removed from the system
prior to starting the unit. Site visits to solve a flow rate issue due to the presence of
air are not covered under EUW and as such will incur a callout charge.

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WHEN INSTALLING 1 OUTDOOR UNIT
When the air outlet is
opposite the wall.
When the air outlet is to-
wards the wall.
When 3 sides of the outdoor
unit are blocked by the wall.
The upper part of the
outdoor unit and the air
outlet is towards the wall.
The upper part of the
outdoor unit and the air
outlet is opposite the walll.
When front and rear side of
the outdoor unit is towards
the wall.
300mm or
more
1500mm or more
300mm or
more
600mm or
more
300mm or
more
600mm or
more
1500mm or more
300mm or
more
600mm or
more
1500mm or more
300mm or
more
Locating The Outdoor Unit

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Heat Pump
The units must be installed according to
distances declared, in order to permit
accessibility from each side, either to
guarantee correct operation of
maintenance or repairing products.
The unit’s parts must be reachable and
ovable completely under safety condition.
When the air outlet is toward the wall.
When 3 sides of the outdoor
unit are blocked by the wall.
When front and rear side of the
outdoor unit is towards the wall.
1500mm or more
300mm or
more
300mm or
more
600mm or
more
600mm or
more
600mm or
more
300mm or
more
600mm or
more
600mm
or more
600mm
or more
WHEN INSTALLING MORE THAN 1 OUTDOOR UNIT
When front and rear side of
the outdoor unit is towards
the wall.
The upper part of the
outdoor unit and the air
outlet is opposite the wall.
1500mm
or more
600mm
or more
3000mm
or more
3000mm
or more
300mm
or more
300mm
or more
300mm
or more
300mm or more300mm or more
The units must be installed according to
distances declared, in order to permit
accessibility from each side, either to
guarantee correct operation of
maintenance or repairing products.
The unit’s parts must be reachable and
removable completely under safety condition.

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OUTDOOR UNIT INSTALLATION
The outdoor unit must be installed on a rigid and stable base to avoid any increase in
the noise level and vibration. Particularly if the outdoor unit is to be installed in a location
exposed to strong or at a height, the unit must be fixed to an appropiate support (wall or
ground).
FIX THE OUTDOOR UNIT WITH ANCHOR
The anchor bolt must be 20mm or higher from the base.
• Ensure the wall will be able to suspend the weight of rack and outdoor unit;
• Install the rack close to the column as much as possible;
• Install proper grommet in order to reduce noise and residual vibration transferred
by outdoor unit towards wall.
620mm
940mm
330mm
328mm 384mm
Anchor Bolt
OUTDOOR UNIT SUPPORT
Installing The Unit
• The anchor bolt must be 20mm or higher from the base surface.
• When tightening the anchor bolt, tighten the rubber washer to prevent outdoor
unit bolt connection part from corroding.
• Make a drain outlet around the base for outdoor unit drainage.
• If the outdoor unit is installed on the roof, you have to check the celing strength
and waterproof the unit.
When installing Air Guide Duct
• Check and make sure that screws do not damage the copper pipe.
• Secure air guide duct on guard fan,

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Heat Pump
• To prevent exposure to wind, install the unit with its suction side facing the wall.
• Never install the unit at a site where the suction side may be exposed directly to wind.
• To prevent exposure to wind, install a baffle plate on the air discharge side of the unit.
• In heavy snowfall areas it is very important to select an installation site where the snow
will not affect the unit. If lateral snowfall is possible, make sure that the heat exchanger
coil is not affected by the snow (If necessary construct a lateral canopy).
1. Construct a large canopy.
2.Construct a pedestal. Install the unit high enough off the
ground to prevent it being buried under snow.
Outdoor Unit
Anchor Bolt
Outdoor Unit
Support
Base Surface
Designed to cut o󰘯
residual vibration
from outdoor unit to
rack. (not supplied
with product)
Soft rubber designed to cut o󰘯
vibration from rack to wall.
(not supplied with product)
SELECTING A LOCATION IN COLD CLIMATES
When operating the unit in a low outdoor ambient temperature,
be sure to follow the instructions described below.

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When the Air to Water Heat Pump is running in heating mode, ice can begin accumulate
on the surface of the condenser.
To prevent ice from growing, the Heat Pump will go into defrost mode to melt the ice.
The water formed from the melted ice will fall to the base of the heat pump where it can
es-cape to ground through the drain holes in the base. This will require a drain pit or soak
hole beneath the Heat Pump to prevent water or ice from forming on the ground around
the Heat Pump which may be a safety hazard.
If installing the Heat Pump on a wall, the supplied drain plug and drain hose can be fitted
to pipe the water away to drain.
In case there is not enough space for drainage out of the unit, additional drain works are
required.Follow the description as below
• Make space more than 100mm between the bottom of the outdoor unit and the
ground for installation of the drain plug.•Insert the drain plug into the hole on the
bottom of the outdoor unit.
• Connect the drain hose to the drain plug.
• Make sure dusts or small branches should not go into the drain hose.
• Considering the direction of
strong wind, the out-door unit shall
be installed. Strong wind can make
the unit turned over so need to set
side of the unit face the direction
of wind, not front.
• If drain work is not enough, it can lead to
system performance degration
and system damages.
Strong Wind Strong Wind
Blown Wind

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Heat Pump
1. Prepare a water drainage channel around the foundation, to drain waste water
from around the unit.
2. If the water drainage of the unit is not easy, please build up the unit on a
foundation of concrete blocks, etc. (the height of the foundation should be a
maximum of 150mm).
3. If you install the unit on a frame, please install a water-proof plate within 150mm
of the underside of the unit in order to prevent the invasion of water from the
lower direction.
4. When installing the unit in a place
frequently exposed to snow, pay special
attention to elevate the foundation as
high as possible.
5. If you unstall the unit on a building
frame, please install a waterproof plate
(field supply) within 150mm of the
underside of the unit in order to avoid
the drain water dripping.
Drain Plug x 1ea Drain Cap x 3ea
30mm
Drain Hole Ø 20 x
4ea

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Heat Pump
1 Joule Smartplumb DHW/Buffer Cylinder 2 Samsung Heat Pump 3 Heating Expansion Vessel 4 28mm Y-Strainer 5a Primary Pump Flow from Heat Pump 5b Primary Pump Return to Heat PUmp (Where Required) 6 Flow Regulator/Flush and Fill Unit 7 28mm Buffer 2 Port Zone Valve 8 28mm DHW 2 Port Zone Valve 9a 22mm 2 Port Zone Valve Heating Zone 1 9b 22mm 2 Port Zone Valve Heating Zone 2 9c 22mm 2 Port Zone Valve Heating Zone 3 10 DHW Heat Pump Stat Pocket 11 Solar Probe Start Pocket (Where Applicable) 12 DHW Immersion 13 Buffer Tank Immersion (Where Applicable) 14 Buffer Tank Stat (Where Applicable) 15 DHW High Limit Stat 16 Heating Zone Circulating Pump 17 UFH Circulation Pump 18 Samsung Heat Pump Flow Switch 19 2 Pole 20A NO Relay 25 ELCB 26 Automatic Bypass Valve
Air Source Heat Pump, Smartplumb (1 Heating & 1 DHW)
LEGEND
Mechanical Diagram