Samsung Q9F Series User manual

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Reading
This
User
Manual
This
TV
comes
with this
user
manual
and
an
embedd
ede-Manual.
Before
reading
this
user
manual,
review
thefollowing:
~
-
·
UserManual
e-Manual
Read
this pr
ovided
user
manual to
see
information
about product
safety,
installatio
n,
accessories
,
in
itial
configuration,
and
product
speci
fications.
For
more
in
formation aboutthis
TV,
read
thee-Manual
embedded
in
the product.
•
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ung.com
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English- 2

Warning!
Important
Safety
Instructions
Please
read
the
Safety
Instructions
before
using
your
TV.
CAUTION:
TO
REDUCE
THE
RISK
OF
ELECTRIC
SHOCK,
DO
NOT
REMOVE
COVER
(OR
BACK).
THERE
ARE
NO
USER
SERVICEABLE
PARTS
INSIDE.
REFER
ALL
SERVICING
TO
QUALIFIED
PERSONNEL.
This
symbol indicatesthat
high
voltage
is
present
inside.
It
is
dangerous
to
make
any
k
ind
ofcontact with
any
internal partofthis product.
This
symbol
ind
icatesthatthis product
has
includ
ed
importantliterature concerning
operation
and
maintenance.
---
Class
II
product:
This
symbol indicates thata
safety connection to electrical earth (ground)
is
not required.
AC
voltage:
Rated
vo
ltage
marked
with this
symbol is
AC
vo
ltage.
DC
voltage:
Rated
voltage marked withthis
symbol
is
DC
voltage.
Caution
.Consult instruct
ion
sfor
use:
T
his
symbol instructsthe
user
to consultthe
use
r
manualforfurthersafety related informat
io
n.
•
The
slots
and
openings
in
the cabinet
and
in
the
back
orbottom
are
provided
for
necessary
ventilation.
To
ens
ure
reliable operation ofthis apparatus
and
to protect
it
from overheating,these slots
and
openings
mu
st n
ever
be
blocked
or
co
vered
.
-
Do
not
place
this apparatus
in
aconfined
space,
such
as
a
bookcase
orbuilt-in
cabinet,
unless
proper
ventilation
is
provided.
-
Do
not
place
this apparatus
near
oroveraradiatoror heat
register,
orwhere
it
is
exposed
to direct sunlight.
-
Do
not
place
vessels
(vases
etc.)containing water
on
this
apparatus,
as
this
can
resul
t
in
afire orelectric
shock.
•
Do
not
expose
this apparatusto
rain
or
place
it
n
ea
rwater
(near
abathtub, washbowl, kitchen
sink,
orlaundrytub,
in
awet
basement,
ornearaswimming
pool,
etc.).
Ifthisapparatus accidentally gets
wet,
unplug
it
and
contac
t
an
authorized dealerimmediate
ly.
•
This
apparatus
use
sbatteries.
In
yourcommunity, there might
be
environmental regulat
io
ns
that
require
you
to
dispo
se
of
these
batteries properly.
Please
contactyour
lo
cal
author
it
i
es
for
di
sposa
l
or
recycling informati
on
.
•
Do
not
overload
wall outlets, extension
cords,
oradaptors
beyond
their
capacity,
s
in
cethis
can
result
in
fire or
elect
ric
shock.
• Power-supply
cords
should
be
placed
so
thatthey
are
not likelyto
be
walked
on
or
pinched
by
items
placed
upon
oragainstthem.
Pay
particularattention to
cords
atthe
plug
end,
atwall outlets,
and
atthe pointwhere theyexit
from the
appliance.
•
To
protectthis apparatus from alightning storm,
or
when
left
una
ttended
and
unused
forlong periods oftime,
unplug
it
from thewall outlet
and
disconnect the
antenna
or
cab
le
system
.
This
will prevent
damage
to the
se
t
due
to lightning
and
powerline
surges.
English - 3

• Before connecting the
AC
power
cord
tothe
DC
adaptoroutlet,
make
sure
thatthevolt
age
designation ofthe
DC
adaptorcorresponds tothe local electrical
supply.
• Neverinsertanything metallic into the
open
pa
r
ts
ofthis apparatus. T
his
may
cause
a
da
ngerof electric
shock
.
•
To
avo
idelectric
shock,
nevertouch the inside ofthis apparatus. Only aqualified technicianshould
open
this
apparatus.
•
Be
sure
to
plug
in
the
powe
r
cord
until
it
is
firmly
seated.
When
unplugging the power
cord
from awall outlet,
always
pull
on
the power
cord's
plug.
Never
unplug
it
by
pulling
on
thepower
cord.
Do
nottouch the power
co
rd
withwet
hands.
• Ifthis apparatus
does
not operate normally-
in
particular, ifthere
are
any
unusual
sounds
orsmells coming from
it-
unplug itimmediately
and
contact
an
authori
zed
dealeror
service
center.
•
Be
sure
to pullthe powerpl
ug
out ofthe outlet ifthe
TV
is
to
remain
unused
or
if
you
are
to
leave
the
hou
sefor
an
extended period oftime (especially
when
children, elderly, ordisabled people will
be
leftal
one
in
the
house).
-Accumulated dust
can
cause
an
electric
shock,
an
electric
leakage,
or
afire
by
caus
i
ng
the power
cord
to
generatesparks
and
heat
or
by
causing
the insulation to deteriorate.
•
Be
sure
to contact
an
authorized
Samsung
serv
i
ce
centerfor informati
on
if
you
intendto installyour
TV
in
a
loc
ation
with
heavy
dust,
high orlowtemperatures, high humidity, chemical su
bstances,
orwhere itwilloperate
24
h
ours
a
day
such
as
in
an
airport, atrain station,
etc.
Failure
to
do
so
may
lead
to
serious
damage
to your
TV.
•
Use
onlyaproperlygrounded
plug
and
wall outlet.
-
An
improperground
may
cause
electric
shock
orequipment
damage.
(Class
l
Equ
ipmentonly.)
•
To
turn offthis apparatus completely, disconnect itfrom thewall outl
et.
To
ensure
you
can
unplug this apparatus
quicklyifn
ecessa
ry,
make
sure
thatthewall outlet
and
powerplug arereadily
acc
essible
.
•
Store
the
accessories
(batteries,
etc.)
in
alocation safely out ofthe
reach
ofchildren.
•
Do
notdrop orstrikethe product. Ifthe product is
damaged,
disconnectthe power
cord
and
contact a
Sam
sung
service
center.
•
To
clean
this apparatus, unplug the power
cord
from thewall outlet
and
wipe the
produ
ct with asoft, drycloth.
Do
not
use
any
chemicals
such
as
wa
x,
ben
ze
ne,
alcohol, thinners,
inse
cti
cide,
airfresheners,lubricants, ordetergents.
These
chemicals
can
damage
the
appearance
ofthe
TV
or
erase
the printing
on
the product.
•
Do
not
expose
this apparatusto dripping orsplashing.
•
Do
not
dispose
of
batteries
in
afire.
•
Do
notshort-circuit,
disassemble,
oroverheatthebatteries.
•
There
is
dangerof
an
explosion if
you
replace the batteries
used
in
the remote with thewrong type of battery.
Replace
onlywith the
sa
me
orequivalent type.
•
WARNING-
TO
PR
EVE
NTTHE
SPREAD
OF
FI
RE
,
KEEP
CANDLES
AND
OTHER
IT
E
MS
WI
TH
OPEN
FLAMES
AWAY
FROM
TH
IS
PRODUCT
AT
ALL
TIMES.
•
Use
care
when
touching the
TV
afterit
has
been
on
for
some
time.
Some
parts
can
be
warm
tothe
touch.
•
State
of
California
Proposition
65
Warning
-
WARNING
-
This
product contains chemicals known to the
Sta
te
of
Ca
lif
orn
ia
to
cause
cancer
a
nd
birth defects
orotherreproductive harm.
English- 4

Internet
security
Samsung
takes anumberof
steps
to protect its Internet-compatibleSmart
TVs
against unauthorized incursions
and
hacking.
For
example,
certain sensitive communications between the
TV
and
the Internet
servers
are
encrypted.ln
addition, the
TV's
operating system
has
adopted controls to preventthe installation ofunauthorized applications.
Although
we
take
steps
to protectyour Smart
TV
and
personal information,
no
Internet-connected
device
or
transmission
is
completely
secure.
We
therefore
encourage
you
totake additional steps to
safeguard
your
TV,
secu
re
your Internetconnection,
and
minimizethe risk ofunauthorized
access
.
These
steps
are
listed below:
•
When
Samsung
releases
software updates to improve the securityofyour
TV,
you
shou
ld promptlyinstallthese
updates.
To
automatically
receive
these
updates,
turn
on
Auto
Update
inthe
TV's
menu
(0
>®Settings>
Support>
Software
Update>
Auto
Update)
.
When
an
update
is
available, a
popup
message
appears
on
the
TV
screen.
Accept
the software download
and
update
by
selecting
YES
when
prompted.
Take
steps
to
secure
your
wireless router
and
network.
Your
router's manualshould provide additional details about
how
to implementthe
following
measures:
-
Secure
yourwireless router's management settings with aunique
password
to prevent unauthorized
changes
to security related settings.
-Implementstandard encryption
(e
.
g.,
WPA
2encryption)
on
yourwi
reless
routerto
secure
yourwireless
network
signal.
-
Secure
access
to yourwireless networkwith ahard-to-guess
password.
-Confirm your router's firewall setting
is
enab
l
ed
(if
so
equipped).
-
Make
sure
thatallyourInternet-
connected
devices
are
beh
i
nd
yournetwork's firewall.
-Ifyour routerormodem
has
astandby
mode
button, use
it
todisconnectyour
home
ne
tworkfrom the
In
ternet
when
it
is
not
in
use
.
•
Use
strong
passwords
forallyour Internet
accounts
(Netflix,
Facebook,
etc.).
Ifyour
TV
has
a
camera,
recess
the
camera
intothe
TV's
bezel
when
it
is
not
in
use.
Recessing
the
camera
makes
it
inoperative.
• If
any
unexpected
messages
appear
on
your
TV
sc
r
een
requesting
pe
r
mission
to link a
device
or
enable
ar
emo
te
session,
do
NOT
accept.
•
Do
notvisit
suspicious
web
sites
and
do
not install
any
suspiciou
s
prog
r
ams
.
We
re
commend
that
users
install only
those authorized
apps
provided
by
Samsung
through
Samsung
Smart
Hub.
Figures
and
illustrations
in
this
User
Manual
are
provided
forreference only
and
may
differfrom theactual product
appearance
.Product
design
and
specifications
may
change
without
notice.
English- 5

Contents
Before
Reading
This
User
Manual
Warning! ImportantSafety Instructions
01
TV
Installation
One
Invisible Connection
Guide
Mounting the
TV
on
awall
Providing properventilation foryourTV
Safety Precaution:
Securing
the
TV
tothewallto prevent
falling
Detaching the
Clean
back
stand coverfrom the
TV
02
The
Samsung
Smart
Remote
Aboutthe Buttons
on
the
Sam
s
ung
Smart Remote
Pairing
the
TV
to the
Samsung
Smart
Remote
Installing batteries intothe
Samsung
Smart Remote
03
Initial
Setup
Using
the
TV
Control Stick
04
Troubleshooting
and
Maintenance
Troubleshooting
What
is
Remote Support?
Eco
Sensor
and
screen
brightne
ss
Caring
forthe
TV
05
Specifications
and
Other
Information
Specifications
Environmental
Cons
iderations
Decreasing
powerconsumption
Dimensions
Li
ce
n
ses
FCC
and
Warranty
Information
English- 6
Federal
Communication
Commission
Interference
St
atement
LIMITED
WARRANTY
TO
ORIGINAL
PURCHASER
2
3
7
8
9
9
10
11
12
12
13
14
15
16
16
17
17
18
19
19
20
21

01 TV Installation
One Invisible Connection Guide
D
ONE CONNECT
TV
To connect the One Invisible Connection tothe One Connect and your TV, followthese steps:
1. Afterthe TV is completelyset up and placed in itsfinal position, connectthe thickerconnectorofthe One Invisible
Connection to the TV, and then connect the thinnerconnector to the One Connect as shown in Steps 1to 4 above.
WARNING: Make sure that both connectors are fully and firmly connected. Ifeitherconnecter is not connected
properly,there is adanger of severe electric shock.
2. Connect the One Connect AC power cord tothe One Connect, and then connect the cord toawall outlet as shown
in Step 5 above .
WARNING: Follow the directions exactly. Be sure to connect the power cord tothe wall outlet as the last step.
Always disconnectthe power cord fromthewall outlet before disconnecting the One Invis i ble Connection from
the
back ofthe TV orfrom the One Connect.
- See the illustrated Quick Setup Guide for more information.
~-
When connecting the One Invisible Connection, use a Bending Cover, which prevents the cable ofthe
One Invisible Connection from being bent ata 90 degree angle, to bend the cable. Failure to do so may
cause damage tothe cable.
• When connecting the One Invisible Connection, pay attention to the shapes and sizes of its connectors so
thatthey are connected correctly. Failure to do so may cause product malfunction.
•
When connecting the One Invisible Connection, be careful nottotwistthe cable ofthe One Invisible
Connection. Failure to do so may cause performance degradation ofthe TV or damage to the cable.
• When arranging the remaining cable, referto thefigure above forthe correct arrangement.
•
Take care nottosubjectthe cable to any ofthe actions below. The One Invisible Connection contains a
powercircuit.
You could damage the cable and subjectyourselfto an electric shock.
• Handle the One Connect box carefully. It is heavy.
M\
\£:1
Bending
CLASS 1 LASER PRODUCT
Twisting Pulling Pressing on
• Caution- Invisible laser radiation when open. Do notstare into beam.
- Do not bend the One Invisible Connection cable excessively. Do notcutthe cable.
- Do not place heavy objects on the cable.
- Do not disassemble eitherofthe cable connectors.
Electric shock
• Caution- Use of controls, adjustments, orthe performance of procedures otherthan those specified
herein may result in hazardous radiation exposure.
3. Connect yourperipherals (antenna, cable box, Blu-ray player, etc.) to the One Connect box. See the Accessories Kit
Guide fordetails.
English -7

Mounting
the
TV
on
a
wall
~
If
you
mountthis
TV
on
a
wall,
followthe instructions exactly
as
set
out
by
the
manufacturer.
Unless
it
is
Lll
correctly mounted, the
TV
may
slide orfall
and
cause
serious
injurytoachild oradult
and
serious
damage
to the
TV.
For
models
providing wall mount
adapters
,install
them
as
shown
in
thefi
gure
below
before
installing thewall
mou
nt
kit.
•
Refer
tothe installation manual
included
with the
Samsung
wall mount kit.
Wall
mount
Adapter
Wall
mount
bra
c
ket
1
c
Wall
mo
u
nt
Adapter
Wall
mount
bracket
c
TV
•
Samsung
Electronics
is
not
responsible
for
any
damage
tothe product
or
injuryto yourself
or
others if
you
ch
o
ose
to installthewall mount
on
your
own
.
•
To
orderthewall mount kit, contact
Samsung
Customer
Care
at1-800-
SAMSUNG
(1-800
-726-7
864).
•
You
can
installyourwall mount
on
asolid wall perpendiculartothe
floor.
Before
attaching thewall mountto
surfaces
otherthan plaster
board,
contactyour
nearest
dealerforadditional information. If
you
installthe
TV
ona
ceiling or
slanted
wall,
it
may
fall
and
result
in
severe
personal
injury.
•
When
installing awall mount kit,
we
recommend
you
fasten all
fourVESA
screws.
• If
you
wantto installawall mount kitthat
attaches
tothewall
using
twotop scr
ew
s
only
,bes
ure
to
use
a
Sa
ms
ung
wall mount kitthatsupports thistype of installation.
(You
may
not
be
able
to
purchase
thistype of wall
moun
t kit,
depending
on
the geographical
region.)
•
Standard
dimensions
forwall mount kits
are
shown
in
thetable below.
• If
you
are
installing athird-partywall
mount,
notethatthe length oft
he
screws
you
ca
n
use
toattach the
TV
to t
he
wall mount iss
hown
in
column C
in
thetable
below
.
TV
size
in
VESA
screw
hole
specs
C(mm)
Standard
Pitch
Quantity
inches
(A*
B)
in
millimeters
Screw
(mm)
65
-
75
400 x400
19
-21
M8
1.2
5 4
English-8

Jl\
Do
notinstallyourwall mountkitwhileyour
TV
is
turned
on.
This
may
result
in
personal injuryfrom electric
~shock.
•
Do
not
use
screws
that
are
longerthan the
standa
rddimension or
do
notcomplywith the
VESA
standard
screw
specifications.
Screws
that
are
too
long
may
cause
damage
tothe
inside
ofthe
TV
set.
•
For
wall mounts that
do
not complywith the
VESA
standard screw specifications, the length ofthe
screws
may
differdepending
on
the wall mountspecifications.
•
Do
not
fasten
the
screws
toofirmly.
This
may
damage
the product or
cause
the producttofall, leading topersonal
injury.
Samsung
is
not liable for
these
kinds of
accidents.
•
Sam
sung
is
not liable for product
damage
orpersonal injury
when
a
non-VESA
ornon-specified wall mount is
us
ed
or
when
theconsumerfails tofollowthe product installation instructions.
•
Do
not mountthe
TV
at
mo
re
than a
15
degree
tilt.
•
Always
have
two
people
mountthe
TV
onto a
wa
ll.
Providing
properventilation
foryourTV
When
you
installyour
TV
and
One
Connect,
maintain adistance ofat least 4
inches
between
the
TV
and
One
Connec
t
with other
obj
ects
(walls,cabinet
sides,
et
c.)
to
ensure
properventilation.Failing to maintain properventilation
may
result
in
afire oraproblem with the product
caused
by
an
increase
in
its internaltemperature.
When
you
installyour
TV
with a
stand
or
awall mount,
we
strongly
recommend
you
use
parts provided
by
Sams
un
g
Electronics
only.
Using
parts provided
by
anothermanufacturer
may
cause
difficultieswith the product or result
in
injury
caused
by
the productfalling.
Safety
Precaution:
Securing
the
TV
to
the
wall
to
prevent
falling
Caution:
Pulling, pushing, orclimbing
on
the
TV
may
cause
the TVto fal
l.
Inparticular,
ensure
your
chi
ldr
en
do
not
hang
onordestabilize the
TV.
Thisact
io
n
may
cause
t
he
TV
totipover,
cau
s
ing
ser
ious
injuries ordeath. Followa
ll
safety precautions
provided
in
t
he
Safety
Flyer
includedwith your
TV.
For
add
ed
stability
and
safety,y
ou
can
purchase
an
d
in
sta
ll
theanti-fall
device
as
described
below.
WARNING
:Never
place
atelevision
set
in
an
unstablelocation. T
he
televisi
on
set
may
fall,
causing
serious
personal injuryordeath.Ma
ny
injuries, particularlyto child
ren,
ca
n
be
avoided
by
taki
ng
simple precautio
ns
such
as
• Us
ing
ca
bin
ets orst
ands
re
comm
e
nded
by
the manufacturerofthe tele
vision
set.
•
Onl
y
using
furniture that
can
safelysupportthetelevisi
on
se
t.
•
En
suring t
he
televis
ion
se
t isnoto
verha
nging
the
edge
of thesupporting furniture.
• Not placing thetelevi
sion
set
on
tallfurniture (for
example,
c
upbo
ards
or
book
cases
)without
ancho
ri
ng
both thefurniture a
nd
thetelevis
ion
se
t to asuit
ab
les
uppo
rt.
• Not
pl
a
ci
ng
the television
se
t
on
cloth orothermat
er
ialsthat
may
be
lo
c
ated
between the televisi
on
se
t
and
supporting furniture.
•
Educating
children
abo
utthe
dang
e
rs
ofclimbing
on
furnitureto
reac
hthetel
ev
ision
set or
it
scontrols.
If
you
are
retaining
and
re
lo
cat
ing
thetel
ev
ision
set that
you
are
r
ep
lacing with this
ne
w
set,
you
should
applythe
same
pr
ecaut
ion
stotheold
set.
English - 9

Preventing
the
TVf~om
falling
1.
Using
theappropriate
screws,
firmlyfasten aset ofbrackets to thewall.
Confirm thatthe
screws
are
firmly attached tothewall.
-
You
may
need
additional material
such
as
wall
anchors
depending
on
thetype ofwall.
2.
Using
theappropriately
sized
screws,
firmlyfasten aset of brackets tothe
TV.
-
For
the
screw
specificati
ons,
referto
"Standard
Screw"
in
thetable
on
page
8.
3.
Connect
the brackets fixed tothe
TV
and
the brackets fixed to thewall
with a
durable,
heavy-dutystring,
and
then tiethe string tightly.
-Installthe
TV
near
thewall
so
that
it
does
notfall
backwards.
-
Connect
the string
so
thatthe
brackets
fixed tothe wall
are
atthe
same
height
as
orlowerthan the brackets fixed tothe
TV.
Detaching
the
Clean
back
stand
cover
from
the
TV
Refer
tothe following figureto
detach
the
clean
back
stand
cover:
Engli
sh-
10

02
The
Samsung
Smart
Remote
About
the
Buttons
on
the
Samsung
Smart
Remote
•
The
images,
buttons,
and
functions ofthe
Samsung
Smart
Remote
may
differ
depending
on
the
model.
G)(Power)
Press
toturn the
TV
on
oroff.
8
(Color
I
Numberbutton)
Each
time
you
press
this button,the
colored
buttonswindow
and
the
virtual numeric
pad
are
displayed
alternately.
Use
these
colored
buttonsto
access
additional options
specific
tothefeature
you
are
us
ing
.
o
When
pressed,
anumberstrip
appears
on
the bottom ofthe
screen.
Select
numbers
and
then select
Done
to entera
numeric
value.
U
se
to
change
the
cha
nn
el,entera
PIN,
enteraZ
IP
code,
etc.
Select
S
el
e
cts
or
runs
a
focus
editem.
When
pressed
while
you
are
watching content, detailed program
information
appears
.
-(Return)
Returns
tothe
previous
menu.
When
pre
s
sed
forl s
econd
or
more
,
the running function iste
rmina
ted.
When
pressed
while
you
are
watching a
program,
t
he
previous
channel
appears.
0
(Play/pause)
Wh
enpr
esse
d,the
playba
ck
co
ntrols
appear.
Using
these
control
s,
you
ca
n
co
ntrolthe
media
contentthat
isplaying.
e
(Smart
Hub)
Returns
tothe Ho
me
Sc
r
ee
n.
·---
--·
'
'
: . :
' '
' '
' '
' '
' '
' '
·-·
1\V..
·cc=------------------
s
-1
;
VOL
CH
:
CC!VD
'
SftMSUNG
ft(Bixby)
Runs
Bixby.
Press
and
hold
the
button,
say
a
command,
and
then
release
the button to
run
Bixby.
When
you
press
the button,the
Enter
My
Bixby
menu
appears
at the
bottom oft
he
screen.
&
Kee
pthe
remote
more
th
an
0.6
inches
from yourface
when
using
and
speaking
to
Bi
xby
through the
mic
on
the
re
mot
e.
o
For
more
information aboutthe
Bixby
,referto Smart
Features>
Using
Bixby
in
thee-Manual.
e
(Ambient
Mode)
In
TV
mode,
press
this button to
ente
rAmbient
Mode.
If
you
press
the
button
when
the
TV
is
completely
turned off,the
TV
turns
on
in
Ambient
Mode
.
o
For
mo
re
in
fo
rmation
ab
out the
Ambient
Mode,
referto Smart
Features
>
Using
theAmbient
Mode
in
thee-Manual.
Directional
pad
(up/down/left/right)
Mov
es
t
he
focusa
nd
cha
ng
es
the
va
lue
s
se
en
on
the
TV'
s
menu
.
VOL
(Volume)
Move
the button
up
or
down
to
adjus
t the
vo
lume.
To
mutet
he
so
und
,
press
thebutton.
Wh
en
pressed
fo
rl
second
or
mor
e,
the
AccessibilityShortcuts m
en
u
appears
.
CH
(Channel)
Move
the button
up
or
dow
nto
c
hang
ethe
chann
e
l.
To
see
t
he
Guide
scree
n,
pr
ess
thebutton.
English
-11

Pairing
the
TV
to
the
Samsung
Smart
Remote
When
you
turn
on
theTVforthefirst time, the
Samsung
Smart
Remote
pairs
tothe
TV
automatically. Ifthe
Samsung
Smart
Remote
does
notpairto the
TV
automatically, point
it
atthe
remo
tecontrol
sensor
oft
he
TV,
and
then
press
and
hold
the buttons labeled
e
and
0
as
shown
in
thefigure
on
the left
simultaneouslyfor3
seconds
or
more.
Installing
batteries
into
the
Samsung
Smart
Remote
1.
Press
the.&button at thetop
rear
ofthe
Samsung
Smart
Remote.
The
body
will
pop
outslightlyfrom the
body
cover
.
2.
Turn
the remote
over,
and
then slide the bodyofthe remote upwards untilthe batterycompartment
is
revealed.
3. Ifthere
are
batteries
in
the
remote,
press
the
I!>
and
~buttons
on
both
sides
ofthe batterycompartmentto
remove
the existing batteries.
4.
Inserttwo
new
batteries
(l.SV
AAA
type) intothe batterycompartment making
sure
thatthe batteries' polarit
ies
(+,-)areoriented correctly.
When
done,
slidethe
body
of
the remote untilit
is
nearly
in
itsoriginal position.
5.
Turn
the remote
over,
press
and
hold
the.&
bu
tt
on
on
thetop
rear,
and
then slidethe
body
ofthe remote down
into
place.
• Alkaline batteries
are
recommended
forlongerbattery life.
En
glish -
12

03
Initial
Setup
When
you
turn
on
your
TV
forthefirsttime,
it
immediately startsthe Initial
Setup.
Followthe instructions
displayed
on
the
screen
and
configure the
TV
's
basic
settings to suityourviewing environment.
•
Noise
may
occur
temporarily
when
the
TV
communicateswith mobile
devices.
•
The
SmartThings
app
is
available
on
mobile
devices
for
Android
6.0
or
higher
and
iOS
10
or higher.
•
To
perform initialization
by
using
the SmartThings
app,
the mobile
device
must
have
been
connected
via
Wi-Fi.
•
When
the pop-up forsetup
does
not
appear
automatically
on
the
Sma
rtThings
app
of
your
mobile
device,
proceed
with the
process
aftermanually
adding
the
TV
using
Add
Device
on
the
dashboard
ofthe
SmartThings
app.
Using
the
TV
Control
Stick
You
can
use
the ControlStick
on
the bottom ofthe
TV
i
nstead
ofthe remote controlto control most ofthefuncti
ons
of
your
TV
.While watching
TV,
you
can
change
the channel
by
pressing
the
up
and
down
directionalbuttons
on
the Control
Stick oradjustthe
volume
by
pressing
the left
and
rightdirectional buttons.
Press
the@ button
on
the ControlStick
to displaytheControl
menu
.
To
run
an
item
on
the
menu,
press
t
he
directional buttons
on
the Control Stickto
move
the
focus
tothe item,
and
then
press
the@ button
on
the Control
Stick.
•
The
screen
may
dim
if
the protective film
on
the
SA
M
SUNG
logo
orthe bottom ofthe
TV
is
not
detached
.
Please
remove
the protectivefilm.
Control menu
@
:S
mart
Hub
@ :
Se
tt
in
gs
@:Return
ControlStick
I
Remotecontrolsensor
@:Sour
ce
@ : PowerO
ff
•
Pr
e
ss
@ button: Di
sp
lay
th
eControl menu.
I
Select
or
run a
focus
ed
item on
th
e me
nu.
•
Pr
ess
and hold@ button: The runningfunction isterminated.
•
Up
/Dow
n button:Chang
es
thech
an
n
el.
• L
eft
/
Rig
ht
bu
tt
o
n:
Cha
ngesthe
vo
lume.
TheControlStick isloc
at
ed on
th
e
bott
om
of
th
e
TV.
English
-1
3

04
Troubleshooting
and
Maintenance
Troubleshooting
Ifthe
TV
seems
to
have
aproblem, first
review
this listof
possible
problems
and
solutions. Alternatively,
review
the
Troubleshooting
Section
in
thee-Manual. If
none
oft
he
troubleshooting t
ips
apply,
visitwww.
samsung
.
com
/support
or
call
Samsung
Customer
Service
at1-800-
SAMSUNG
(1-800-726-7864)
.
•
For
detailed information
on
troubleshooting,
watch
thetroubleshooti
ng
videos
atwww.
samsung.com/spsn
.
•
This
TFT
LED
panel
is
made
up
of
sub
pixels
which require sophisticated technologyto
produce.
There
may
be
,
however,a
few
brightordark
pixels
on
the
screen.
These
pi
x
els
will
have
no
impact
on
the performanceoft
he
product.
•
To
keep
your
TV
in
optimum condition, upgradetothe latestsoftware.
Use
the Update
Now
orAuto
Update
functions
on
the
TV's
menu
(e
>®Settings>Support> Software
Update>
Update
Now
orAuto
Update).
The
TV
won'tturn
on.
•
Make
sure
thatthe
AC
power
cord
iss
ecurely
plugged
in
tothe
TV
and
thewall outlet.
•
Make
sure
thatthewalloutlet
is
working
and
the
power
indicatorat
the
bottom ofthe
TV
is
lit
and
glowing asolid
red
.
•
Try
pressing
the
Power
button
on
the
TV
to
make
sure
thatthe problem
is
notwith the remote control. Ifthe
TV
turns
on,
referto
"Remote
control
does
notwork"
below
.
There
is
no
picture/video/sound, oradistorted picture/video/sound from
an
external
device,
or
"Weak
or
No
Signal"
is
displayed
on
the
TV,
or
you
cannotfind a
channel.
•
Make
sure
the connection tothe
device
is
correct
and
thatall
cables
are
fully inserted.
•
Remove
and
reconnect all
cables
connected
tothe
TV
and
the external
devices
.
Try
new
cabl
es
if
pos
sible.
• Confirm thatthecorrect input
source
has
been
se
l
ected
(e
>
Source)
.
• Perform a
TV
self diagnosistodetermine
ifthe
problem
is
c
aused
by
t
he
TV
orthe
dev
ic
e
(e
>®Settings>
Support> Self
Diagnosis
>StartPicture
Test
orStart
Sound
Test).
• Ifthetest results
are
normal,reboot the
connected
devices
by
unplugging
each
device
'spower
cord
and
then
plugging
it
in
again.
Ifthe
issue
persists
,refertothe connection
guide
inthe user
manua
l ofthe
connected
dev
ic
e.
• If
you
are
not us
ing
a
ca
ble
box
or
satellite
bo
x,
a
nd
your
TV
is
receiving
TV
signalsfrom
an
ante
nna
ora
cable
wall
conn
e
ctor,
run
Auto
Program
tose
ar
chfor
channels
(e
>®Settings>
Broadcasting
>Auto
Program)
.
The
remote control
does
notwork.
•
Check
if t
he
powerindicatoratthe bottom ofthe
TV
blinks
when
you
press
the remote's
Pow
erbutton.If it
does
not,
re
pla
ce
the remotec
on
t
rol's
batte
ri
es.
• Makes
ure
tha
t theba
tt
e
ries
are
in
sta
ll
edwiththeirpol
es
(+
/- )
in
thecorr
ec
t dir
ec
tion.
• T
ry
pointing
th
eremotedirectlyat theTVfrom 5ft. to 6ft.
(1.
5-
1.8
m)
awa
y.
• Ifyour
TV
c
am
ewith a
Samsung
Smart
Remot
e
(Blu
etooth
Remote),
make
sure
to pairtheremote to the
TV.
The
cable
box
orsatellite
box
remote control doesn'tturnthe
TV
on
orofforadjustthevolume.
• P
ro
gramthe
ca
bleb
ox
orsatellite
bo
xremote
co
ntrolto
op
er
ate
theTV.R
efe
rtothe
ca
ble
box
orsatellite
bo
xu
se
r
ma
nu
al forthe
SA
MS
UN
GTVcod
e.
English-
14

The TV settings are lost aft~I2_11Jl!l.!:Jte _ ~:
• The TV is in the Retail Mode. Change the Usage Mode in the System Manager Menu to Home Mode(~>®
Settings> General> System Manager> Usage Mode> Home Mode).
lntermittentWi-Fi
• Make sure the TV has anetwork connection (8>®Settings> General> Network> Network Status).
• Make sure the Wi-Fi password is entered correctly.
•
Check the distance between the TV and the Modem / Router. The distance should not exceed 50ft (15.2 m).
• Reduce interference by not using orturning offwireless devices. Also, verifythatthere are no obstacles between
the
TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/
fireplaces,
etc.)
Singlestory Multistory
~ l
8 c~~~
0 Wireless router
8 Wireless repeater
• Contactyour Internet
Service Provider (ISP) and ask them to reset yournetwork circuitto re-registerthe Mac
addresses ofyour new Modem / Router and the TV .
Video App problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select e >$Settings> General> Network> NetworkStatus> IP Settings> DNS
Setting >Entermanually> DNS Server> enter 8.8.8.8 >OK.
• Reset by selecting~>® Settings> Support> Self Diagnosis > Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one supportwith a Samsung Technician who can remotely:
• DiagnoseyourTV
• Adjust the
TV sett ings for you
• Perform afactory reset on your TV
• Install recommended firmware updates
How does Remote Support work?
You can eas ilyget Samsung Remote Support service foryourTV.
1. Call the Samsung Conta ctCenter and ask forremote support.
2. Open the menu on your TV, and then go tothe Supportsect ion .(8>®Settings> Support)
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears ,
provide the
PIN numbertothetec hnician.
4. The technician willthen access your TV.
English -15

Eco
Sensor
and
screen
brightness
D
..
Eco
Sensor
adjuststhe brightness ofthe
TV
automatically.
This
feature
measures
the light
in
your
room
and
optimizes
the brightness
ofthe
TV
automaticallyto
reduce
powerconsumption. If
you
wanttoturn this
off,
go
to0
>®Settings
>General>
Eco
Solution
>Ambient
Light
Detection.
• Ifthe
screen
is
too darkwhile
you
are
watching
TV
in
adark environment,
it
may
be
due
tothe
Ambient
Light
Detection
function.
•
The
eco
sensor
is
located atthe bottom ofthe
TV.
Do
not blockthe
sensor
with
any
object.
This
can
decrease
picture
brightness.
Caring
for
the
TV
• Ifasticker
was
attached tothe
TV
screen,
some
debris
can
remain
after
you
remove
thesticker.
Please
clean
thedebris offbefore
watching
TV.
•
The
exterior
and
screen
ofthe
TV
can
get
scratched
during cleaning.
Be
sure
towipe the exterior
and
screen
carefully
using
asoft cloth to
prevent
scratches.
•
Do
not
spray
wateror
any
liquid directlyonto the
TV.
Any
liquidthat
goes
into the product
may
cause
afailure, fire,
or
electric
shock.
•
To
clean
the
screen,
turn offthe
TV,
then gentlywipe
away
smudges
and
fingerprints
on
the panel with amicro-fibercloth.
Clean
the
body
or
panel
ofthe
TV
with amicro-fibercloth
dampened
with a
smallamount of
water.
Afterthat,
remove
the moisturewith adry
cloth. While cleaning,
do
notapply strongforce tothesurface ofthe
panel
because
it
can
damagethe
panel.
Never
use
flammable liquids
(benzene,
thinner,
etc.)
oracleaning
agent.
For
stubborn
smudges,
spray
asmallamountof
screen
cleaner
on
amicro-fibercloth,
and
then
use
the cloth to wipe
away
the
smudges.
English
-16

OS
Specifications
and
OtherInformation
Specifications
Model
Name
QN65Q9FNAF
QN75Q9FNAF
Display
Resolution
3840
X
2160
3840
X
2160
Screen
Size
Diagonal
65"
Class
75
"
Class
Measured
Diagonally
64.5
inches
74.5
inches
Sound
(Output) 60W 60W
Dimensions
(W
xHx
D)
Body
57.1
x
32.7
x
1.5
inches
66.0
x
37.9
x1.6
inches
(1450.1
x
830.4
x
38.9
mm)
(1675.8
x
961.9
x
39.4
mm)
Withstand
57.1
x
34.1
x
14.4
inches
66.0 x
39.2
x
14.4
inches
(1450.1
x
865.4
x
366.5
mm)
(1675
.8
x
996.7
x
366.5
mm)
Weight
Without
Stand
58.9
lbs
(26.7
kg)
86.6lbs
(39
.3
kg)
WithStand 62.8lbs
(28.5
kg)
90.4lbs
(41.0
kg)
Environmental
Considerations
Operating
Temperature
Operating Humidity
Storage
Temperature
Storage
Humidity
50°F
to
104°F
(10°(to 40°(}
10%
to80%, non-condensing
-4°Ftol13°F (-20°(to45°(}
5%
to95%,non-condensing
English-
17

Notes
•
Design
and
specifications
are
subjectto
change
without prior
notice.
•
This
device
is
a
Class
Bdigital
apparatus.
•
For
information aboutthe power
supply,
and
more
information about powerconsumption, refertothe
in
formation
on
the label attached to the product.
-
On
One
Connect
models,
the label
is
attached tothe bottom ofthe
One
Connect.
-
On
most
models,
the label
is
attached tothe
back
ofthe
TV.
(On
some
models,
the label
is
inside
the
cover
terminal.)
•
Typical
powerconsumption
is
measured
accord
i
ng
to
Energy
Star
Program
requirements
fo
rtelevisions.
•
Your
TV
and
its
accessories
may
look different
than
the product
images
presented
in
this
manual,
depending
on
the
model.
• Alldrawings
are
not
necessarily
to
scale.
Some
dimensions
are
subjec
t to
change
without priornotice.
Refe
rtothe
dimensions before installing your
TV.
Not
responsible
fortypographi
cal
orprinted
errors.
•
To
connect a
LAN
cable,
use
a
CAT7
(*STPtype)
cable
forthe connection.
*Shielded
Twist
Pair
©
2018
Samsung
Electronics
America,
Inc
Dispose
unwanted electronics through
an
approved
recycler.
To
find the
nearest
recycling location,
go
to our
website:
www.samsung.com/recyclingdirect
or
call,
(877)
278-
0799
Decreasing
power
consumption
When
you
shutthe
TV
off,
it
enters
Standby
mode.
In
Standby
mode,
it
continues to drawasmallamount ofpower.To
decrease
powerconsumption, unplug the power
cord
when
you
don't intend to
use
the
TV
foralong time.
English-
18

Dimensions
Port
panel
detail
I
Rear
view
•
•
The
displayed
image
may
differfromyour
TV,
depending
on
the model. (Unit:
inches)
Model
name
[!) @
@)
QN65Q9FNAF
4.l
20.6
l2.5
QN75Q9FNAF
9.6
25.0
l2.3
Licenses
POWERED
BY
t-IE
HEVd\dvance
TM
~L
Covered
by
Patents
at
pate
ntlist.hevcadvance.com
[I]
DOLBY
AUDIO
~
OUICKS
ET
'
The
terms
HDMI
and
HDMI
High-Definition Multimedia Interface,
and
the
HOM
I
Logo
are
trademarks orregistered
trademarks of
HOM
I
Licensing
LLC
in
the United
States
and
othercountries.
English -
l9

FCC
and
Warranty
Information
Federal
Communication
Commission
Interference
Statement
This
equipment
has
been
tested
and
found
to
comply
with the limitsfora
Class
Bdigital
device,
pursuantto
Part15
of
the
FCC
Rules.
These
limits
are
designed
to
provide
reasonable
protection against harmful interference
in
aresidential
installation.
This
equipment
generates,
uses
and
can
radiate
radio
frequency
energy
and,
if
not installed
and
used
in
accordance
with the instructions,
may
cause
harmfulinterferenceto
radio
communications.
However;
there
is
no
guarantee
thatinterferencewill not
occur
in
aparticularinstallation. Ifthis equipment
does
cause
harmful interference
to
radio
or
television
reception,
which
can
be
determined
by
turning the equipment off
and
on,
the
user
is
encouraged
to tryto correct the interference
by
one
ofthe following
measures:
•
Reorienting
or
relocating the
receiving
antenna.
•
Increasing
the
separation
between
the equipment
and
receiver.
•
Connecting
the
radio
orTVto
an
outletthat
is
on
adifferentcircuitthan the equipment.
•
Consulting
the dealeror
an
experienced
radio/TV
technician for
help.
FCC
Caution:
Any
changes
or
modifications not
expressly
approved
by
the party
responsible
forcompliance
could
void
the
user's
authorityto
operate
thisequipment.
This
device
complies
with
Part15
ofthe
FCC
Rules.
Operation
is
subjecttothe following two conditions:
(1)
This
device
may
not
cause
harmful interference,
and
(2)
this
dev
i
ce
must
accept
any
interference
received,
including interference
that
may
cause
undesired
operation.
For
products
available
in
the
US
and
Canadian
markets,
only
channels
1-11
are
available.
You
cannot
select other
channels
.
This
device
and
its
antenna(s)
must not
be
co-located
oroperated
in
conjunction with
any
other
antenna
ortransmitter.
FCC
Radiation
Exposure
Statement:
This
equipment
complies
with
FCC
radiation
exposure
limits
set
forth for
an
uncontrolled environment.
This
equipment
should
be
installed
and
operated
so
there
is
atleast 8
inches
(20
em)
between
the radiator
and
your
body
.
Engli
sh-
20