Samsung WA20M3100A Series User manual

Washing Machine
User manual
WA20M3100A*
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2 English
Contents
Contents
Safety information 3
What you need to know about the safety instructions 3
Important safety symbols 3
Important safety precautions 4
Installation 10
What’s included 10
Installation requirements 11
Step-by-step installation 12
Before you start 16
Detergent guidelines 16
Laundry guidelines 18
Operations 22
Control panel 22
Simple steps to start 23
Auto cycles 24
Special features 25
Maintenance 27
Cleaning 27
Troubleshooting 31
Checkpoints 31
Flashing indicators 35
Specications 38
Specication sheet 38
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English 3
Safety information
Safety information
Congratulations on your new Samsung washing machine. This manual contains important
information on the installation, use and care of your appliance. Please take some time to read
this manual to take full advantage of your washing machine’s many benets and features.
What you need to know about the safety instructions
Please read this manual thoroughly to ensure that you know how to safely and efciently
operate the extensive features and functions of your new appliance. Please store the manual
in a safe location close to the appliance for future reference. Use this appliance only for its
intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible
conditions and situations that may occur. It is your responsibility to use common sense,
caution and care when installing, maintaining and operating your washing machine.
Because the following operating instructions cover various models, the characteristics of your
washing machine may differ slightly from those described in this manual and not all warning
signs may be applicable. If you have any questions or concerns, contact your nearest service
center or nd help and information online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or property
damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
NOTE
Indicates that a risk of personal injury or material damage exists.
Read the instructions
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Safety information
Safety information
These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist. To
safely operate this appliance, familiarize yourself with its operation and exercise care when
using it.
Important safety precautions
WARNING
To reduce the risk of re, electric shock, or injury to persons when
using your appliance, follow basic precautions, including the following:
1. This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety.
2. For use in Europe: This appliance can be used by children aged from
8 years and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they
have been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision.
3. Children should be supervised to ensure that they do not play with
the appliance.
4. If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualied persons in order
to avoid a hazard.
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Safety information
5. The new hose-sets supplied with the appliance are to be used and
that old hose-sets should not be reused.
6. For washing machines having ventilation openings in the base, the
installation instructions shall state that the openings must not be
obstructed by a carpet.
7. For use in Europe: Children of less than 3 years should be kept away
unless continuously supervised.
8. CAUTION: In order to avoid a hazard due to inadvertent resetting of
the thermal cut-out, this appliance must not be supplied through an
external switching device, such as a timer, or connected to a circuit
that is regularly switched on and off by the utility.
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Safety information
Safety information
Critical installation warnings
WARNING
The installation of this appliance must be performed by a qualied technician or service
company.
• Failure to do so may result in electric shock, re, an explosion, problems with the product,
or injury.
Plug the power cord into a wall socket that meets local electrical specications. Use the
socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power
cord may result in electric shock or re.
• Ensure that the power voltage, frequency, and current are the same as those of the
product specications. Failure to do so may result in electric shock or re. Plug the power
plug into the wall socket rmly.
Remove all foreign substances such as dust or water from the power plug terminals and
contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or re.
• Plug the power plug into the wall socket so that the cord is running towards the oor.
If you plug the power plug into the socket in the opposite direction, the electric wires
within the cable may be damaged and this may result in electric shock or re.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, re, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly and make sure
that it is in accordance with local and national regulations.
Do not install this appliance near a heater or any inammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to
direct sunlight or water (rain drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not use an electric transformer.
• This may result in electric shock or re.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or re.
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Safety information
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord,
insert the power cord between objects, or push the power cord into the space behind the
appliance.
• This may result in electric shock or re.
This appliance should be positioned so that the power plug, the water supply taps, and the
drain pipes are accessible.
Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or re due to electric leakage.
Critical usage warnings
WARNING
If the appliance is ooded, turn off the water & power supplies immediately and contact your
nearest service center.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug
immediately and contact your nearest Samsung Customer Service.
• Failure to do so may result in electric shock or re.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without
touching the power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or re.
Do not let children play in or on the washing machine. In addition, when disposing of the
appliance, remove the lid.
• If trapped inside the product, children may suffocate to death.
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Safety information
Safety information
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or
other inammable or explosive substances.
• This may result in electric shock, re, or an explosion.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not insert your hand or a metal object under the washing machine while an operation is
in progress.
• This may result in injury.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service
center.
• Failure to do so may result in electric shock, re, problems with the product, or injury.
• In this case, the product will not be covered by the standard warranty provided by
Samsung and no responsibility can be attributed to Samsung for malfunctions or damages
resulting from doing it.
Unplug the power plug when the appliance is not being used for long periods of time or
during a thunder or lightning storm.
• Failure to do so may result in electric shock or re.
Do not put your hand into the spinning tub during the spin cycle.
• This may result in injury. If the tub does not stop spinning within 15 seconds after you
open the lid, contact your nearest Samsung Customer Service.
Do not let children (or pets) play in or on your washing machine.
The washing machine door does not open easily from the inside and children may be
seriously injured if trapped inside.
Do not use the water to exceed 50 °C when using the hot water in your washing machine.
Plastic parts may be deformed or damaged, and this may result in electric shock or re.
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Safety information
Usage cautions
CAUTION
When the washing machine is contaminated by a foreign substance such as detergent, dirt,
food waste, etc., unplug the power plug and clean the washing machine using a damp, soft
cloth.
• Failure to do so may result in discoloration, deformation, damage, or rust.
The product you have purchased is designed for domestic use only.
Using the product for business purposes qualies as a product misuse. In this case, the
product will not be covered by the standard warranty provided by Samsung and no
responsibility can be attributed to Samsung for malfunctions or damages resulting from such
misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted
cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, re, problems with the product, or injury.
Do not press the buttons using sharp objects such as pins, knifes, ngernails, etc.
• This may result in electric shock or injury.
Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use the a strong acidic cleaning agent.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or re.
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Installation
Installation
Follow these instructions carefully to ensure proper installation of the washing machine and
to prevent accidents when doing laundry.
What’s included
Make sure all the parts are included in the product package. If you have a problem with
the washing machine or the parts, contact a local Samsung customer center or the retailer.
02
01
03
05
06
04
01 Drain hose 02 Hose guide* 03 Power cord
04 Levelling feet 05 Control panel 06 Door
NOTE
• Availability of parts with an asterisk (*) depends on your model.
• Door: Make sure to keep the door closed while the washing machine is operating.
• Levelling feet: Adjust the feet to level the washing machine on a at oor.
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Installation
Installation requirements
Electrical supply and grounding
WARNING
• AC 120 V / 60 Hz fuse or circuit breaker
is required.
• Use an individual branch circuit specic
to the washing machine.
• Do NOT use an extension cord.
• Use only the power cord that comes
with the washing machine.
• Do NOT connect the ground wire to
plastic plumbing, gas lines, or hot water
pipes.
Levelling
• To prevent tumbling or noise, install the
washing machine on a solid, at oor
without a platform or bricks.
• Keep the washing machine at 10 cm
from each adjacent wall.
Water supply
• Make sure water taps are easily
accessible.
• Turn off the taps when the washing
machine is not in use.
• Check for any leaks at the water hose
ttings on a regular basis.
Drain
• Make sure the drain hose is not clogged.
• We recommend a standpipe in height
of 90-100 cm. The drain hose must be
connected through the hose clip to the
standpipe, and the standpipe must fully
cover the drain hose.
The standpipe specications mentioned
here are only applicable to pump-type
models.
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Installation
Installation
Step-by-step installation
STEP 1 Select a location
Location requirements:
• Solid, level surface without carpeting or ooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 ˚C)
• Away from a heat source
STEP 2 Level the washing machine
A
See if the washing machine is level by
checking the position of the tub:
1. Slide the washing machine into position.
2. Open the door of the washing machine,
and pour the water into the tub to just
below the pulsator level.
3. If the washing machine is level, the
pulsator (A) is positioned at the center of
the water as shown in the gure.
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Installation
B C
4. If the washing machine is not level,
level your washing machine by
turning the leveling feet clockwise or
counterclockwise as necessary.
NOTE
Turn the leveling feet clockwise (B) to lower
the washing machine, and counterclockwise
(C) to raise the washing machine.
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Installation
Installation
STEP 3 Connect the water hose
• If using a screw type of water tap,
connect the water hose to the water
tap as shown.
WARNING
Stop using the washing machine if there is a water leak, and contact a local Samsung service
center. Otherwise, this may cause electric shock.
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a
longer, high-pressure hose.
NOTE
• After connecting the water hose to the adaptor, check if it is connected properly by
pulling the water hose downwards.
• Use a standard type of water tap. If the tap is square-shaped or too big, remove the
spacer ring before inserting the tap into the adaptor.
For models with an additional hot water
inlet:
1. Connect the red end of the hot water
hose to the hot water inlet on the back
of the machine.
2. Connect the other end of the hot water
hose to the hot water tap.
NOTE
To ensure correct water usage, connect both
the hot and cold water faucets. If either or
both are not connected, the Cool (no ll) LED
will ash.
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Installation
STEP 4 Position the drain hose
General type
1. Press and hold down the joint ring, and
insert it into the drain hose.
2. Insert the drain hose into the drain
outlet. Make sure to connect them rmly
using the joint ring.
The drain hose is extensible. Adjust the
length of the drain hose as needed.

3. Connect the other end of the drain hose
to a standpipe or basin that is positioned
90-100 cm (*) from the oor.
WARNING
Make sure the end of the drain hose is
not submerged by water. Otherwise, the
washing machine may suffer serious
damage.
STEP 5 Power on
Plug the power cord into a wall socket featuring an AC 120 V / 60 Hz approved electrical
outlet protected by a fuse or circuit breaker. Then, press POWER to turn on the washing
machine.
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Before you start
Before you start
Detergent guidelines
The washing machine provides a two-compartment dispenser for detergent and fabric
softener. The bleach compartment is located on the left side of the tub.
B
A
MAX
MAX
C
• Softener compartment (A): Add a
recommended amount of fabric softener
into the softener compartment.
• Liquid detergent compartment (B):
Apply a recommended amount of liquid
detergent into the compartment. To
use powdered detergent, remove the
liquid detergent compartment. The
washing machine does not dispense
the powdered detergent from the liquid
detergent compartment.
• Bleach compartment (C): Add non-
chlorine bleach as instructed by the
manufacturer.
NOTE
• Do not pour color-safe bleach into the
bleach compartment.
• Use the softener compartment only for
liquid fabric softeners.
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Before you start
To apply detergents
MAX
MAX
1. Open the door.
2. Locate the detergent drawer, and slide it
open.
3. Apply liquid detergent into the liquid
detergent compartment.
NOTE
For powder detergent, remove the liquid
detergent compartment.
4. Add a recommended amount of fabric
softener into the softener compartment.
5. Add a recommended amount of
non-chlorine bleach into the bleach
compartment.
NOTE
Do not exceed the max line when applying
the cleaning agents.
CAUTION
• Do not pour undiluted liquid chlorine bleach directly onto the load or into the tub. This
may cause fabric damage.
NOTE
• It is normal for a small amount of water to remain in the detergent compartments at the
end of the cycle.
• When adding color-safe bleach, it is recommended to use liquid detergent.
• Do not use liquid fabric softener that is too sticky as it may not mix with the water
sufciently.
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Before you start
Before you start
Laundry guidelines
Checkpoints
• Check for stains or dirt. Apply a little detergent to a white towel. Rub the white towel and
the dirty clothes together to transfer the dirt or color to the white towel.
• Before washing, pre-treat the sleeves, collars, dress hems, and pockets by brushing with
detergent.
• Wrinkle-processed clothes made of wool must be specially treated by tightening them
with threads before washing. Remove the threads after washing and drying is complete.
CAUTION
• Do not place or keep blankets in the tub.
• Do not put candles or a heat source in or on the washing machine.
• Do not wash these clothes:
• Neckties, brassieres, jackets, suits, and coats can be easily deformed by shrinking or
discoloring on the surface. These clothes are mostly made of rayon, polynosic, cuff,
and/or blended fabric.
• Wrinkle-processed, embossed, or resin processed clothes easily deform merely by
soaking in water.
• Clothes that are easily discolored made from cotton, wool, wrinkled silk, leather wear
and accessories, and leather ornamented clothes and accessories.
• Waterproof sheets, mattresses, or wool quilts, rain covers, shing jackets and trousers,
skiwear, sleeping bags, diaper covers, sweat suits, vehicle covers for automobiles,
bicycles, and motorcycles, bath rugs, and other waterproof items.
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Before you start
STEP 1 Sort
Sort the laundry according to these criteria:
• Care Label: Sort the laundry into cottons, mixed bres, synthetics, silks, wools, and rayon.
• Color: Separate whites from colors.
• Size: Mixing different-sized items together in the tub improves the washing performance.
• Sensitivity: Follow the cloth-specic instructions on the care label of delicate items such
as pure, new woollen items, curtains, and silk items.
NOTE
Make sure to check the care label on the clothing, and sort them accordingly before starting
the wash.
STEP 2 Empty pockets
Empty all the pockets of your laundry items, and remove dirt and/or soils from them.
• Metal objects such as coins, pins, and buckles on clothing may damage other laundry
items as well as the tub.
• Turn clothing with buttons and embroideries inside out.
• If pants or jacket zippers are open while washing, the tub may be damaged.
• Zippers should be closed and xed with a string.
• Clothing with long strings may become entangled with other clothes. Make sure to tie the
strings before washing.
STEP 3 Use a laundry net or wash certain items separately
• Brassieres (water washable) must be placed in a laundry net. Metal parts of the brassieres
may break through and tear other laundry items.
• Cashmilon, large volume garments, and lightweight clothes (lace-decorated clothes,
lingerie, nylon stocking, and synthetic fabrics) may oat on water during washing and
cause problems to the machine. Use the laundry net or wash them separately.
• Do not wash the laundry net by itself without other laundry. This may cause abnormal
vibrations that could move the washing machine and result in injury.
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Before you start
Before you start
CAUTION
Make sure to soak inatable items (such as blankets, and cotton-lled or microbre quilets) in
water before you run a cycle.
• Inatable items may cause damage to the laundry or the machine during the wash or
drying process.
• Regardless of the size, blankets or quilts are safer and cleaner to wash one item at a time.
Two different-sized blankets in the same load may compromise the drying performance
due to unbalanced loads.
To input a blanket
Fold the blanket as shown, and then put it on the plastic area (A) of the tub before inserting
into the tub.
A
STEP 4 Prewash (if necessary)
• To remove stains and dirt on collars, sleeves, hems, and pockets, apply detergent lightly
and brush off.
• Use powder or liquid detergents. Do not use soap, as this may remain on the tub after
washing.
• Prewash white socks, sleeves, and collars with a little detergent and a brush.
CAUTION
Make sure the laundry is inserted completely.
• Any exposed part of the laundry may cause damage to the machine or the laundry itself,
or a water leak.
• Make sure the laundry does not exceed the plastic area (A) in the above gure.
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