Samsung WW5000 User manual

Washing Machine
User manual
WW9*TA*****/WW8*TA*****/WW7*TA*****
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Contents
Safety information 4
What you need to know about the safety instructions 4
Important safety symbols 4
Important safety precautions 5
Critical installation warnings 6
Installation cautions 8
Critical usage warnings 8
Usage cautions 9
Critical cleaning warnings 12
Instructions about the WEEE 13
Installation 14
What’s included 14
Installation requirements 16
Step-by-step installation 18
Before you start 27
Initial settings 27
Laundry guidelines 27
Detergent recommendation 31
Detergent drawer guidelines 32
Operations 35
Control panel 35
Simple steps to start 36
Cycle overview 37
Settings 40
Maintenance 41
Drum clean 41
Smart Check 42
Emergency drain 43
Cleaning 44
Recovery from freezing 47
Care against an extended time of disuse 47
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Troubleshooting 48
Checkpoints 48
Information codes 52
Specifications 54
Fabric care chart 54
Protecting the environment 55
Spare parts guarantee 55
Specification sheet 56
Information of main washing cycles 61
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Safety information
Congratulations on your new Samsung washing machine. This manual contains important information
on the installation, use and care of your appliance. Please take some time to read this manual to take full
advantage of your washing machine’s many benefits and features.
What you need to know about the safety instructions
Please read this manual thoroughly to ensure that you know how to safely and efficiently operate the
extensive features and functions of your new appliance. Please store the manual in a safe location close
to the appliance for future reference. Use this appliance only for its intended purpose as described in this
instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible conditions and
situations that may occur. It is your responsibility to use common sense, caution and care when installing,
maintaining and operating yourwashing machine.
Because the following operating instructions covervarious models, the characteristics of your washing
machine may differ slightly from those described in this manual and not all warning signs may be
applicable. If you have any questions or concerns, contact your nearest service centre or find help and
information online at www.samsung.com.
Important safety symbols
What the icons and signs in this usermanual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/orproperty damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
NOTE
Indicates that a risk of personal injury or material damage exists.
These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
Afterreading this manual, store it in a safe place forfuture reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate
this appliance, familiarize yourself with its operation and exercise care when using it.
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Important safety precautions
WARNING
To reduce the risk of fire, electric shock, orinjury to persons when using
yourappliance, follow basic precautions, including the following:
1. This appliance is not to be used by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible
for their safety.
2. Foruse in Europe: This appliance can be used by children aged from
8 years and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they have
been given supervision or instruction concerning use of the appliance
in a safe way and understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance shall not be
made by children without supervision.
3. Children should be supervised to ensure that they do not play with
the appliance.
4. If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
5. The new hose-sets supplied with the appliance are to be used and old
hose-sets should not be reused.
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6. For appliances with ventilation openings in the base, a carpet must
not obstruct the openings.
7. Foruse in Europe: Children of less than 3 years should be kept away
unless continuously supervised.
8. CAUTION: In order to avoid a hazard due to inadvertent resetting of
the thermal cut-out, this appliance must not be supplied through an
external switching device, such as a timer, or connected to a circuit
that is regularly switched on and off by the utility.
9. This appliance is intended to be used in household only and it is not
intended to be used such as:
–staff kitchen areas in shops, offices and otherworking
environments;
–farm houses;
–by clients in hotels, motels and other residential type
environments;
–bed and breakfast type environments;
–areas for communal use in blocks of flats or in launderettes.
Critical installation warnings
WARNING
The installation of this appliance must be performed by a qualified technician or service company.
• Failure to do so may result in electric shock, fire, an explosion, problems with the appliance, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord firmly into a wall socket that meets local electrical specifications. Use the socket for
this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power cord may result
in electric shock or fire.
• Ensure that the powervoltage, frequency, and current are the same as those of the product
specifications. Failure to do so may result in electric shock or fire.
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Remove all foreign substances such as dust orwater from the power plug terminals and contact points
using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or fire.
Plug the power plug into the wall socket so that the cord is running towards the floor.
• If you plug the power plug into the socket in the opposite direction, the electric wires within the cable
may be damaged and this may result in electric shock or fire.
Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a bag over its head, it may suffocate.
When the appliance, power plug or power cord is damaged, contact your nearest service centre.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, fire, an explosion, or problems with the appliance.
• Never plug the power cord into a socket that is not grounded correctly and make sure that it is in
accordance with local and national regulations.
Do not install this appliance near a heater or any inflammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or
water (rain drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or fire.
Do not use an electric transformer.
• This may result in electric shock or fire.
Do not use a damaged powerplug, damaged power cord, or loose wall socket.
• This may result in electric shock or fire.
Do not pull or excessively bend the power cord.
Do not twist ortie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power
cord between objects, or push the power cord into the space behind the appliance.
• This may result in electric shock or fire.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failure to do so may result in electric shock or fire.
This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are
accessible.
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Following the repair by a non-authorized service provider, self-repair or non-professional repair of the
product, Samsung is not liable for any damage to the product, any injury or any other product safety issue
caused by any attempt to repair the product which does not carefully follow these repair and maintenance
instructions. Any damage to the product caused by an attempt to repairthe product by any person other
than a Samsung certified service providerwill not be covered by the warranty.
Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or fire due to electric leakage.
Install your appliance on a solid, level floor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with the appliance.
Critical usage warnings
WARNING
If the appliance is flooded, turn off the water & power supplies immediately and contact your nearest
service centre.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power cord immediately
and contact your nearest service centre.
• Failure to do so may result in electric shock or fire.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediatelywithout touching the
power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion orfire.
Remove the washing machine door lever before disposing the appliance.
• If trapped inside the appliance, children may suffocate to death.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washing machine
before using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or other
inflammable or explosive substances.
• This may result in electric shock, fire, or an explosion.
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Do not open the washing machine door by force while it is operating (high-temperature washing/drying/
spinning).
• Water flowing out of the washing machine may result in burns or cause the floor to be slippery. This may
result in injury.
• Opening the door by force may result in damage to the appliance or injury.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not turn the appliance off by unplugging the power cord while an operation is in progress.
• Plugging the power cord into the wall socket again may cause a spark and result in electric shock or fire.
Do not let children climb in or onto the appliance.
• This may result in electric shock, burns or injury.
Do not insert your hand or a metal object under the washing machine while it is operating.
• This may result in injury.
Do not unplug the appliance by pulling the power cord. Always grip the plug firmly and pull it straight out
of the outlet.
• Damage to the power cord may cause a short-circuit, fire and/or electric shock.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service centre.
• Failure to do so may result in electric shock, fire, problems with the appliance, or injury.
If the water supply hose comes loose from the watertap and floods the appliance, unplug the power cord.
• Failure to do so may result in electric shock or fire.
Unplug the power cord when the appliance is not being used for long periods of time or during a thunder or
lightning storm.
• Failure to do so may result in electric shock or fire.
If any foreign substance enters into the appliance, unplug the power cord and contact your nearest
Samsung Customer Service.
• This may result in electric shock or fire.
Do not let children (or pets) play in or on yourwashing machine. The washing machine door does not open
easily from the inside and children may be seriously injured if trapped inside.
Usage cautions
CAUTION
When the washing machine is contaminated by a foreign substance such as detergent, dirt, food waste,
etc., unplug the power cord and clean the washing machine using a damp, soft cloth.
• Failure to do so may result in discolouration, deformation, damage, or rust.
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The front glass may be broken by a strong impact. Take care when using the washing machine.
• If the glass is broken, it may result in injury.
Open the water tap slowly after a long period of non-use, water supply failure, orwhen reconnecting the
water supply hose.
• The air pressure in the water supply hose or the water pipe may damage a part of the appliance or result
in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washing machine is used when it is flooded because of a draining problem, it may result in electric
shock or fire.
Insert the laundry into the washing machine completely so that the laundry does not get caught in the
door.
• If laundry gets caught in the door, it may result in damage to the laundry or the washing machine, or
result in a water leak.
Turn the water supply off when the washing machine is not being used.
• Ensure that the screws on the water supply hose connector are properly tightened.
Ensure that the rubber seal and front door glass are not contaminated by a foreign substance (e.g. waste,
thread, hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may cause a water
leak.
Open the water tap and check if the water supply hose connector is firmly tightened and that there is no
water leak before using the appliance.
• If the screws on the water supply hose connector are loose, it may result in a water leak.
The appliance you have purchased is designed for domestic use only.
Using the appliance forbusiness purposes qualifies as an appliance misuse. In this case, the appliance will
not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to
Samsung formalfunctions or damages resulting from such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes,
chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, fire, problems with the appliance, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, fire or problems with the
appliance.
Do not place objects that generate electromagnetic fields nearthe washing machine.
• This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.
• This may result in burns or injury.
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Draining time may vary depending on the water temperature. If the water temperature is too high, the
draining process starts after the water cools down.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a special cycle
forwashing these items.
(*): Woollen bedding, rain covers, fishing vests, ski pants, sleeping bags, diapercovers, sweat suits, and
bicycle, motor cycle and carcovers, etc.
• Do not wash thick or hard mats even if the washing machine mark is on the care label. This may result in
injury or damage to the washing machine, walls, floor, or clothing due to abnormal vibrations.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may come off and stick to
inside the drum, and this may result in malfunction such as a drainage error.
Do not operate the washing machine when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
The door glass becomes hot during washing and drying. Therefore, do not touch the door glass.
Also, do not allow children to play around the washing machine or touch the door glass.
• This may result in burns.
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
Remove the liquid detergent guide (applicable models only) when using powdered detergent.
• If not, water may leak through the front of the detergent drawer.
Do not place any objects (such as shoes, food waste, animals) other than laundry into the washing machine.
• This may result in damage to the washing machine, or injury and death in the case of pets due to the
abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc.
• This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams or lotions usually found in skincare shops or massage
clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long periods of time.
• This may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to the surface and
use a sponge to clean it. Never use a metal brush.
Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry contaminated by dry
cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil.
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Do not use water from water cooling/heating devices.
• This may result in problems with the washing machine.
Do not use natural hand-washing soap for the washing machine.
• If it hardens and accumulates inside the washing machine, it may result in problems with the appliance,
discolouration, rust, or bad odours.
Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
Do not use hardened detergent.
• If it accumulates inside the washing machine, it may result in a water leak.
Make sure that the pockets of all the clothing items to be washed are empty.
• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive damage to
the appliance.
Do not wash clothing with large buckles, buttons or other heavy metal objects.
Sort the laundry by colour on the basis of its colorfastness and select the recommended cycle, water
temperature and additional functions.
• This may result in discolouration or fabric damage.
Take care that children’s fingers are not caught in the doorwhen you close it.
• Failure to do so may result in injury.
To prevent odours and mould, leave the door open after a wash cycle to allow the drum to dry.
To prevent limescale build up, leave the detergent draweropen after a wash cycle and dry inside it.
Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use a strong acidic cleaning agent.
Do not use benzene, thinner or alcohol to clean the appliance.
• This may result in discolouration, deformation, damage, electric shock or fire.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or fire.
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Instructions about the WEEE
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and
its electronic accessories (e.g. charger, headset, USB cable) should not be disposed
of with other household waste at the end of their working life. To prevent possible
harm to the environment or human health from uncontrolled waste disposal, please
separate these items from other types of waste and recycle them responsibly to
promote the sustainable reuse of material resources.
Household users should contact eitherthe retailerwhere they purchased this product,
or their local government office, for details of where and how they can take these
items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of
the purchase contract. This product and its electronic accessories should not be mixed
with other commercial wastes for disposal.
For information on Samsung’s environmental commitments and product regulatory obligations, e.g.
REACH, WEEE or Batteries, visit our sustainability page available via www.samsung.com
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Installation
Follow these instructions carefully to ensure proper installation of the washing machine and to prevent
accidents when doing laundry.
What’s included
Make sure all the parts are included in the product package. If you have a problem with the washing
machine or the parts, contact a local Samsung customer centre orthe retailer.
01
02
12
11
10
09
03
04
06
08
07
05
01 Release lever 02 Detergent drawer 03 Control panel
04 Door 05 Drum 06 Debris filter
07 Emergency drain tube 08 Filter cover 09 Worktop
10 Power plug 11 Drain hose 12 Levelling feet
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Spanner Bolt caps Hose guide
Cold water hose Hot water hose Liquid detergent guide
NOTE
• Spanner: For removing the shipping bolts and levelling the washing machine.
• Bolt caps: For covering the holes after removing the shipping bolts. The provided number of bolt caps (3
to 6) depends on the model.
• Hose guide: For hanging the drain hose in the drainpipe orwash-basin.
• Cold/Hot water hose: For supplying water to the washing machine. (Hot water hoses is for applicable
models only.)
• Liquid detergent guide: Insert it in the detergent compartment to use liquid detergent.
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Installation requirements
Electrical supply and grounding
• AC 220-240 V / 50 Hz fuse or circuit breaker is
required.
• Use an individual branch circuit specific to the
washing machine.
To ensure proper grounding, the washing machine
comes with a power cord featuring a three-prong
grounding plug for use in a properly installed and
grounded outlet.
Check with a qualified electrician or service
person if you are not sure about the grounding.
Do not modify the provided plug. If it does not fit
the outlet, call a qualified electrician to install a
proper outlet.
WARNING
• Do NOT use an extension cord.
• Use only the power cord that comes with the
washing machine.
• Do NOT connect the ground wire to plastic
plumbing, gas lines, or hot water pipes.
• Improperly connected grounding conductors
may cause electric shock.
Water supply
A properwater pressure for this washing machine
is between 50 kPa and 800 kPa. Water pressure
less than 50 kPa may cause the watervalve not to
close completely. Or, it may take longer to fill the
drum, causing the washing machine to turn off.
Water taps must be within 120 cm from the rear
of the washing machine so that the provided inlet
hoses reach the washing machine.
To reduce the risk of leaks:
• Make sure water taps are easily accessible.
• Turn off the taps when the washing machine is
not in use.
• Check for any leaks at the water inlet hose
fittings on a regular basis.
CAUTION
Before using the washing machine forthe first
time, check all connections at the watervalve and
taps for any leaks.
Drain
Samsung recommends a standpipe in height of
60-90 cm. The drain hose must be connected
through the hose clip to the standpipe, and the
standpipe must fully coverthe drain hose.
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Flooring
For best performance, the washing machine must
be installed on a solid floor. Wood floors may need
to be reinforced to minimise vibration and/or
unbalanced loads. Carpeting and soft tile surfaces
are not a good resistance to vibrations and may
cause the washing machine to move slightly
during the spin cycle.
CAUTION
Do NOT install the washing machine on a platform
or a poorly supported structure.
Watertemperature
Do not install the washing machine in areas where
water may freeze as the washing machine always
retains some water in its watervalves, pumps,
and/or hoses. Frozen water left in the connection
parts may cause damage to belts, the pump, and
other components of the washing machine.
Alcove or closet installation
Minimum clearance for stable operation:
Sides 25 mm
Top 25 mm
Rear 50 mm
Front 550 mm
If both the washing machine and a dryer are
installed in the same location, the front of the
alcove or closet must have at least a 550 mm
unobstructed air opening. Yourwashing machine
alone does not require a specific air opening.
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Step-by-step installation
STEP 1 Select a location
Location requirements:
• Solid, level surface without carpeting or flooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 °C)
• Away from a heat source
STEP 2 Remove the shipping bolts
Unpack the product package and remove all shipping bolts.
NOTE
Number of shipping bolts may differ depending on the model.
WARNING
• Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags,
polystyrene, etc.) out of children’s reach.
• To avoid injury, cover the holes with bolt caps after removing the shipping bolts. Do not move the
washing machine without the shipping bolts in place. Assemble the shipping bolts before moving the
washing machine to anotherlocation. Keep the shipping bolts in a safe place forfuture use.
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A
1. Locate the shipping bolts (marked with circle in the
figure) on the rear side of the washing machine.
CAUTION
Do not remove the screw (A) that fixes the hose clip.
2. Using the supplied spanner, loosen all the shipping
bolts by turning them counterclockwise.
NOTE
You must keep the shipping bolts for future use.
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B
3. Insert the bolt caps (B) to the holes (marked with
circle in the figure).
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