Scientific Atlanta DPX2213 User manual

August 2006
DPX2213™ VoIP Cable Modem
User's Guide
In This Document
What's In the Carton? ................................................................................................ 4
Front Panel Description............................................................................................. 5
Back Panel Description .............................................................................................. 7
Where Is the Best Location for My Cable Modem? ............................................... 8
What Are the System Requirements for Internet Service? ................................... 9
How Do I Set Up My High-Speed Internet Access Account? ............................ 10
How Do I Connect My Devices to Use the Internet?........................................... 11
How Do I Configure TCP/IP Protocol? ................................................................ 13
How Do I Install USB Drivers?............................................................................... 16
What Are the Requirements for Ethernet Network Devices?............................ 18
How Do I Select and Place Ethernet Network Devices?..................................... 19
How Do I Connect Ethernet Network Devices? .................................................. 20
What Are the Requirements for USB Network Devices? ................................... 22
How Do I Select and Place USB Network Devices? ............................................ 23
How Do I Connect USB Network Devices?.......................................................... 24
How Do I Troubleshoot My Internet Service Installation?................................. 26
How Do I Use My Modem for Telephone Service?............................................. 29
Where Do I Place My Modem for Telephone Service? ....................................... 30
What Are the Requirements for Telephone Service? .......................................... 31
How Do I Install the Modem for Telephone Service? ......................................... 32
Telephone Service Frequently Asked Questions ................................................. 35
How Do I Maintain the Battery (Optional Model Only)..................................... 37
Having Difficulty?.................................................................................................... 39
Tips for Improved Performance............................................................................. 41
How Do I Mount the Modem on a Wall? (Optional) .......................................... 42
Front Panel LED Status Indicator Functions ........................................................ 45
Notices ....................................................................................................................... 47
FCC Compliance....................................................................................................... 49

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Introduction
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital
telephone service. Your new DPX2213 Voice-over-Internet Protocol (VoIP) Cable
Modem is a modem that meets industry standards for high-speed data connectivity
along with reliable digital telephone service. With a DPX2213, your Internet
enjoyment, home and business communications, and personal productivity will
surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPX2213 cable modem for high-
speed Internet and digital telephone service for your home or office. Refer to the
appropriate section in this guide for the specific information you need for your
situation. Contact your service provider for more information about subscribing to
these services.
BenefitsandFeatures
Your new DPX2213 offers the following outstanding benefits and features:
Features an embedded media terminal adapter (EMTA) supporting two-line
voice services
Provides a high-speed broadband Internet connection that energizes your online
experience, which makes downloading and sharing files and photos with your
friends and family hassle free
Includes 10/100BaseT Ethernet and USB ports to provide connectivity for high-
speed data services or to other Internet devices
Assures a broad range of interoperability with most service providers by
complying with Data Over Cable System Interface Specifications (DOCSIS®) 1.0,
1.1, and 2.0 standards along with PacketCable™ 1.0 specifications to deliver
high-end performance and reliability
Includes two RJ-11 telephony ports for connecting conventional telephones or
fax machines
Allows you to attach multiple devices in your home or office to the cable modem
for high-speed networking and sharing of files and folders without first copying
them onto a CD or diskette
Includes up to two internal Lithium-Ion cartridge-style batteries for convenient
and long-lasting backup power
Features Plug and Play operation for easy set up and installation

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Introduction
Provides parental control and advanced firewall technology
Utilizes an attractive compact design that allows for vertical, horizontal, or wall-
mount placement
Allows automatic software upgrades by your service provider

4 734348 Rev C
What's In the Carton?
What's In the Carton?
When you receive your cable modem, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton contains the following items:
One DPX2213 Cable Modem
One AC power cord
One Ethernet cable (CAT5/RJ-45)
One USB cable
One CD-ROM containing the user's
guide and the USB drivers
Lithium Ion cartridge battery
(Optional)
If any of these items are missing or damaged, please contact your cable service
provider for assistance.
Notes:
You need a cable signal splitter and additional standard RF coaxial cables if you
want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a
set-top converter, or a TV to the same cable connection as your wireless home
gateway.
Cables and other equipment needed for telephone service must be purchased
separately. Contact your service provider to inquire about the equipment and
cables you need for telephone service.

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Introduction
Front Panel Description
The front panel of your cable modem provides status LEDs that indicate how well
and at what state your cable modem is operating. See Front Panel LED Status
Indicator Functions (on page 45), for more information on front panel LED status
indicator functions.
1POWER – Illuminates solid green to indicate that AC power is being applied to
the cable modem. AC power must be available to recharge the optional battery
2DS (Downstream) – Blinks to indicate that the cable modem is receiving data
from the cable network
3US (Upstream) – Blinks to indicate that the cable modem is sending data to the
cable network
4ONLINE – Illuminates solid green when the cable modem is registered on the
network and fully operational. This indicator blinks to indicate one of the
following conditions:
The cable modem is booting up and not ready for data
The cable modem is scanning the network and attempting to register
The cable modem has lost registration on the network and will continue
blinking until it registers again
5LINK – Illuminates solid green to indicate that an Ethernet/USB carrier is
present and blinks to indicate that Ethernet/USB data is being transferred
between the PC and the cable modem
6TEL 1 – Illuminates solid green when telephony service is enabled. Blinks when
line 1 is in use
7TEL 2 – Illuminates solid green when telephony service is enabled. Blinks when
line 2 is in use
8BATTERY (Optional model only) – Illuminates solid green to indicate that the
battery is charged. Blinks to indicate that the battery charge is low. Off when
operating from battery power or when the battery charge is depleted or the
battery is defective

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Front Panel Description
Notes:
After the cable modem is successfully registered on the network, the POWER
(LED 1) and ONLINE (LED 4) LEDs illuminate continuously to indicate that
the cable mode is active and fully operational.
LEDs may behave differently when the cable modem is running on battery
power (without AC power-optional model only). Most LEDs are disabled if
the unit is operating on battery power. In this mode, the POWER LED blinks
to indicate that the unit is operating under battery power but AC power has
failed.

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Introduction
Back Panel Description
The following illustration shows the description and function of the back panel
components on the DPX2213.
USBCABLE
POWER
ETHERNET 1/2
TELEPHONE REBOOT
EMTA
2
1 2 3 4 5 6 T1171
5
Important! Do not connect your PC to both the Ethernet and USB ports at the same
time. Your modem will not function properly if both the Ethernet and USB ports are
connected to your PC at the same time.
1POWER – Connects the cable modem to the AC power supply that is provided
with your cable modem.
CAUTION:
Avoid damage to your equipment. Only use the AC power cord that is
provided with your cable modem.
2CABLE – F-Connector connects to an active cable signal from your cable service
provider.
3USB – 12 Mbps USB port connects to the USB port on your PC.
4ETHERNET – RJ-45 Ethernet port connects to the Ethernet port on your PC or
your home network.
5TELEPHONE 1 / 2 – RJ-11 telephone ports connect to home telephone wiring to
conventional telephones or fax machines.
6REBOOT EMTA – Pressing this switch reboots the EMTA. Pressing this switch
for more than ten seconds resets the device to factory default values and reboots
the EMTA.
CAUTION:
The Reboot EMTA button is for maintenance purposes only. Do not use
unless instructed to do so by your cable or telephone service provider.
Doing so may cause you to lose any cable modem settings you have
selected.

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Where Is the Best Location for My Cable Modem?
Where Is the Best Location for My Cable Modem?
The ideal location for your cable modem is where it has access to outlets and other
devices. Think about the layout of your home or office, and consult with your
service provider to select the best location for your cable modem. Read this user's
guide thoroughly before you decide where to place your cable modem.
Consider these recommendations:
Position your PC and cable modem so that they are located near an AC power
outlet.
Position your PC and cable modem so that they are located near an existing cable
input connection to eliminate the need for an additional cable outlet. There
should be plenty of room to guide the cables away from the modem and the PC
without straining or crimping them.
Airflow around the cable modem should not be restricted.
Choose a location that protects the cable modem from accidental disturbance or
harm.

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Introduction
What Are the System Requirements for Internet Service?
To ensure that your cable modem operates efficiently for high-speed Internet service,
verify that all of the Internet devices on your system meet or exceed the following
minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.
MinimumSystem Requirements for a PC
A PC with a Pentium MMX 133 processor or greater
32 MB of RAM
Web browsing software
CD-ROM drive
MinimumSystemRequirementsforMacintosh
MAC OS 7.5
32 MB of RAM
System Requirements for anEthernetConnection
A PC with Microsoft Windows 95 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
An active 10/100BaseT Ethernet network interface card (NIC) installed
SystemRequirements for a USB Connection
A PC with Microsoft Windows 98SE, ME, 2000, or XP operating system
A master USB port installed in your PC or your Apple Macintosh computer

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How Do I Set Up My High-Speed Internet Access Account?
How Do I Set Up My High-Speed Internet Access Account?
Before you can use your cable modem, you need to have a high-speed Internet
access account. If you do not have a high-speed Internet access account, you need to
set up an account with your local service provider. Choose one of the two options in
this section.
IDoNotHaveaHigh-SpeedInternetAccessAccount
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider the following information:
The serial number of the modem
The Media Access Control (MAC) address of the modem
These numbers appear on a bar code label located on the cable modem. The serial
number consists of a series of alphanumeric characters preceded by S/N. The MAC
address consists of a series of alphanumeric characters preceded by CM MAC. The
following illustration shows a sample bar code label.
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
IAlreadyHavean Existing High-Speed InternetAccessAccount
If you have an existing high-speed Internet access account, you must give your
service provider the serial number and the MAC address of the cable modem. Refer
to the serial number and MAC address information listed previously in this section.
Note: You may not be able to continue to use your existing e-mail account with your
cable modem. Contact your service provider for more information.

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Introduction
How Do I Connect My Devices to Use the Internet?
You can use your cable modem to access the Internet, and you can share that
Internet connection with other Internet devices in your home or office. Sharing one
connection among many devices is called networking.
ConnectingandInstallingInternetDevices
You must connect and install your cable modem to access the Internet. Professional
installation may be available. Contact your local service provider for further
assistance.
To connect devices
The following diagram illustrates one of the various networking options that are
available to you.
USBCABLE
POWER
ETHERNET 1/2
TELEPHONE REBOOT
EMTA
2
Power
Cord
Cable-Ready TV,
VCR, or Set-Top
Converter
PC
Ethernet
Cable
RF
Cable
RF
Cables
Cable
Splitter
T11717
BYPASS
VOLñ VOL+
CH+
CHñ
MENU GUIDE INFO A/B POWER
Home Telephone Wiring
Line 1
Home Telephone Wiring
Line 2

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How Do I Connect My Devices to Use the Internet?
ConnectingtheModemforHigh-SpeedDataService
WARNING:
To avoid personal injury or damage to your equipment, follow these steps in
the exact order shown.
1Power off your PC and unplug it from the power source.
2Connect your PC to either the ETHERNET port or the USB port using the
appropriate data cable. Do not connect your PC to both the Ethernet and USB
ports at the same time. You can connect two separate PCs to the cable modem at
the same time by connecting one PC to the Ethernet port and one PC to the USB
port.
3Connect the active RF coaxial cable to the CABLE connector. Use an optional
cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR.
4Insert the AC power cord into the POWER connector on the back of the cable
modem, and then plug the cord into an AC power source.
5Plug in and power on your networked devices including your PC. The cable
modem will then begin an automatic search to locate and sign on to the
broadband data network. This process may take up to 5 minutes. The modem
will be ready for use when the ONLINE LED status indicator on the front panel
stops blinking and illuminates continuously.
6The next step in setting up your cable modem is to configure your Internet
devices for Internet access. Choose one of the following options:
If you want to use Ethernet connections, you must configure the TCP/IP
protocol. To configure the TCP/IP protocol, go to How Do I Configure
TCP/IP Protocol? (on page 13).
If you want to use USB connections, you must install the USB drivers. To
install the USB Drivers for USB, go to How Do I Install USB Drivers? (on
page 16).

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Introduction
How Do I Configure TCP/IP Protocol?
To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card
(NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a
communications protocol used to access the Internet. This section contains
instructions for configuring TCP/IP on your Internet devices to operate with the
cable modem in Microsoft Windows or Macintosh environments.
ConfiguringTCP/IPonYourInternetDevices
TCP/IP protocol in a Microsoft Windows environment is different for each
operating system. Follow the appropriate instructions in this section for your
operating system.
Configuring TCP/IP on Windows 95, 98, 98SE, or ME Systems
1Click Start, select Settings, and choose Control Panel.
2Double-click the Network icon in the Control Panel window.
3Read the list of installed network components under the Configuration tab to
verify that your PC contains the TCP/IP protocol/Ethernet adapter.
4Is TCP/IP protocol listed in the installed network components list?
If yes, go to step 7.
If no, click Add, click Protocol, click Add, and then go to step 5.
5Click Microsoft in the Manufacturers list.
6Click TCP/IP in the Network Protocols list, and then click OK.
7Click the TCP/IP Ethernet Adapter protocol, and then choose Properties.
8Click the IP Address tab, and then select Obtain an IP address automatically.
9Click the Gateway tab and verify that these fields are empty. If they are not
empty, highlight and delete all information from the fields.
10 Click the DNS Configuration tab, and then select Disable DNS.
11 Click OK.
12 Click OK when the system finishes copying the files, and then close all
networking windows.
13 Click YES to restart your computer when the System Settings Change dialog box
opens. The computer restarts. The TCP/IP protocol is now configured on your
PC, and your Ethernet devices are ready for use.
14 Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 39). If you still cannot access the Internet, contact your
service provider for further assistance.

14 734348 Rev C
How Do I Configure TCP/IP Protocol?
Configuring TCP/IP on Windows 2000 Systems
1Click Start, select Settings, and choose Network and Dial-up Connections.
2Double-click the Local Area Connection icon in the Network and Dial-up
Connections window.
3Click Properties in the Local Area Connection Status window.
4Click Internet Protocol (TCP/IP) in the Local Area Connection Properties
window, and then click Properties.
5Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.
6Click Yes to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 39). If you still cannot access the Internet, contact your
service provider for further assistance.
Configuring TCP/IP on Windows XP Systems
1Click Start, and depending on your Start menu setup, choose one of the
following options:
If you are using the Windows XP Default Start Menu, select Connect to,
choose Show all connections, and then go to step 2.
If you are using the Windows XP Classic Start Menu, select Settings, choose
Network Connections, click Local Area Connection, and then go to step 3.
2Double-click the Local Area Connection icon in the LAN or High-Speed Internet
section of the Network Connections window.
3Click Properties in the Local Area Connection Status window.
4Click Internet Protocol (TCP/IP), and then click Properties in the Local Area
Connection Properties window.
5Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.
6Click Yes to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 39). If you still cannot access the Internet, contact your
service provider for further assistance.

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Introduction
Configuring TCP/IP on Macintosh Systems
1Click the Apple icon in the upper-left corner of the Finder. Scroll down to
Control Panels, and then click TCP/IP.
2Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click User Mode.
3Click Advanced in the User Mode window, and then click OK.
4Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
5Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: Make sure that the Load only when needed option is unchecked.
6Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is unchecked. If there is a check mark in the option, uncheck the option,
and then click Info in the lower-left corner.
7Is there a Hardware Address listed in this window?
If yes, click OK. To close the TCP/IP Control Panel window, click File, and
then scroll down to click Close. You have completed this procedure.
If no, you must power off your Macintosh.
8With the power off, simultaneously press and hold down the Command
(Apple), Option, P, and Rkeys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times, then release the keys and let the computer
restart.
9When your computer fully reboots, repeat steps 1 through 7 to verify that all
TCP/IP settings are correct. If your computer still does not have a Hardware
Address, contact your authorized Apple dealer or Apple technical support center
for further assistance.

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How Do I Install USB Drivers?
How Do I Install USB Drivers?
To install USB drivers, your PC must be equipped with a USB network interface and
a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains
instructions for installing the USB drivers for the cable modem.
Note: If you are not using the USB interface, skip this section.
InstallingUSBDrivers
The USB driver installation procedures are different for each operating system.
Follow the appropriate instructions in this section for your operating system.
Installing USB Drivers on Windows 98SE and Windows ME Systems
1Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive
of your PC.
2Wait until the POWER and ONLINE LED status indicators on the front panel of
the cable modem illuminate solid green. The Add New Hardware Wizard
window opens.
3Click Next in the Add New Hardware Wizard window.
4Select Search for the best driver for your device (Recommended) in the Add
New Hardware Wizard window, and then click Next.
5Select CD-ROM drive in the Add New Hardware Wizard window, and then
click Next.
6Select The updated driver (Recommended) in the Add New Hardware Wizard
window, and then click Next.
7Click Next in the Add New Hardware Wizard window. The Copying Files
window opens. After 10 to 20 seconds have passed, the Add New Hardware
Wizard window reopens.
8Click Finish. The USB driver installation is complete.
Installing USB Drivers on Windows 2000 Systems
1Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive
of your PC.
2Wait until the POWER and ONLINE LED status indicators on the front panel of
the cable modem illuminate solid green.
3Click Next in the Found New Hardware Wizard window.
4Select Search for a suitable driver for my device (recommended) in the Found
New Hardware Wizard window, and then click Next.
5Select CD-ROM drives in the Found New Hardware Wizard window, and then
click Next.

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Introduction
6Click Next in the Found New Hardware Wizard window. The system searches
for the driver file for your hardware device.
7After the system finds the USB driver, the Digital Signature Not Found window
opens and displays a confirmation message to continue the installation.
8Click Yes to continue the installation. The Found New Hardware Wizard
window reopens with a message that the installation is complete.
9Click Finish to close the Found New Hardware Wizard window. The USB
drivers are installed on your PC, and your USB devices are ready for use.
10 Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 39). If you still cannot access the Internet, contact your
service provider for further assistance.
Installing USB Drivers on Windows XP Systems
1Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive
of your PC.
2Wait until the POWER and ONLINE LED status indicators on the front panel of
the cable modem illuminate solid green.
3Select Install from a list or specific location (Advanced) in the Found New
Hardware Wizard window, and then click Next.
4Select Search removable media (floppy, CD-ROM) in the Found New
Hardware Wizard window, and then click Next.
5Click Continue Anyway in the Hardware Installation window to continue the
installation. The Found New Hardware Wizard window reopens with a message
that the installation has finished.
6Click Finish to close the Found New Hardware Wizard window. The USB
drivers are installed on your PC, and your USB devices are ready for use.
7Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 39). If you still cannot access the Internet, contact your
service provider for further assistance.

18 734348 Rev C
What Are the Requirements for Ethernet Network Devices?
What Are the Requirements for Ethernet Network Devices?
HowManyEthernet NetworkDevicesCanIConnect?
The Scientific Atlanta cable modem can support several Ethernet network devices
using external Ethernet hubs that must be purchased separately.
The theoretical maximum number of Ethernet network devices supported by the
cable modem is 63. However, under normal circumstances, the number of devices
connected should be a much lower number.
Contact your service provider for more information on the maximum number of
Ethernet network devices to connect to your cable modem to maintain optimal
network performance.
WhatAretheWiringRequirementsforEthernetNetworking?
A number of factors can impact the practical limit of the network. Although the
cable modem is designed to support several Ethernet network devices, it is
important to view the characteristics of the entire network and not just each
individual node.
The theoretical distance between two 10/100BaseT CAT-5 Ethernet hubs is 382 feet
(100 meters). Contact your service provider or consult the documentation for your
Ethernet network devices for more information.
Note: Scientific Atlanta recommends that you use CAT-5 Ethernet cables.
DoINeed to Configure the TCP/IPProtocol on My Computer?
For you to use Ethernet network devices on your network, you must have the
TCP/IP protocol properly configured on your PC. Refer to How Do I Configure
TCP/IP Protocol? (on page 13), for detailed information on configuring the TCP/IP
protocol.

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Introduction
How Do I Select and Place Ethernet Network Devices?
You can use a large variety of Ethernet network devices with your cable modem.
These include NIC cards, hubs, bridges, etc. Contact your service provider or consult
the documentation for your Ethernet network devices for more information on
configuring Ethernet network devices.
WhereIstheBestLocationforMyEthernetNetworkDevices?
You should work with your service provider to choose the best location for your
Ethernet network devices. Consider these recommendations:
Location of two-way cable outlets
Distance of the Ethernet network devices from the cable modem
Location of computers and other equipment from AC power outlets
Ease of running Ethernet cable to the Ethernet network devices
Now that you have selected a location for your Ethernet network devices, the next
step is to place and connect your Ethernet network devices. Go to How Do I Connect
Ethernet Network Devices? (on page 20).

20 734348 Rev C
How Do I Connect Ethernet Network Devices?
How Do I Connect Ethernet Network Devices?
ConnectingEthernetDevices
You must connect your Ethernet devices for use with the cable modem. Professional
installation may be available. Contact your local service provider for further
assistance.
The following diagram illustrates one of the various Ethernet network connection
options that are available to you.
USBCABLE
POWER
ETHERNET 1/2
TELEPHONE REBOOT
EMTA
2
Power
Cord
Cable-Ready TV,
VCR, or Set-Top
Converter
PC
Ethernet
Cable
RF
Cable
RF
Cables
Cable
Splitter
T11717
BYPASS
VOLñ VOL+
CH+
CHñ
MENU GUIDE INFO A/B POWER
Home Telephone Wiring
Line 1
Home Telephone Wiring
Line 2
WARNING:
Hazardous electrical voltages can be present on any connected wiring.
Ethernet wiring and connections must be properly insulated to prevent
electrical shock. Disconnect power from the cable modem before attempting
to connect to any device.
To avoid personal injury, follow the connection steps in the exact order
shown.
CAUTION:
To prevent possible damage to the equipment, disconnect any other service
before connecting your cable modem to other devices.
Read the warnings and caution on this page. Then, follow the installation procedures
later in this guide to ensure proper cable modem operation when connecting
Ethernet network devices.