Lumos Networks DSL Modem Technical manual

Broadband DSL
Quick Start
Set Up Guide

What’s in the box? ............................. 1
Applying the DSL lters ......................... 2
What devices must be ltered.................... 3
Connecng the DSL modem ...................3 - 5
Connecng a computer ......................... 5
Seng up a computer ........................6 - 8
Troubleshoong ............................9 - 10
Notes ........................................11
Index

• 2 DSL Filters • 1 Phone Cord
• 1 DSL Modem • 1 Power Adaptor
• 1 Ethernet Cable
.
DSL Modem
Ethernet Cable
Phone Cord
DSL Filters
Power Adapter
The following items are not included and must be provided by you:
PC with XP/Vista/7 installed
-or– Apple Macintosh with OS 8/9/ OSX
-or– An Ethernet capable OS, router, or gaming plaorm
1
What’s In The Box

• Internet Browser (ie. Internet Explorer, Mozilla Firefox, Safari or
Google Chrome)
• TCP/IP Installed
• An Ethernet card must be installed in your computer prior to DSL
Modem installaon and computer conguraon unless you plan to
use a USB connecon. Please see secon ‘Connecng a Computer’
for USB System requirements and installaon instrucons.
If you are missing any of the above items, please call
Lumos Networks Customer Care at 888-553-6454
Install the DSL lters on every device that shares the same number as
the DSL Modem (example below). The lter is designed
to remove the DSL signal from whatever device it is aached.
Do not lter the DSL Modem.
Wall Jack
DSL Filter
2
Applying the DSL Filters
Phone Cord
Phone

Phones (*See below for wall phones) • Dial-up Modems
• Cordless Phone Base Staons • Satellite TV/Tivo®Systems
• Caller ID Units • Meter Readers
• Answering Machines • All other devices that
• Security System use the same number as
• Fax Machines the DSL Modem
If you need a wall mount lter call
Lumos Networks Customer Care at 888-553-6454.
The wall mount lter may need to be installed
by security provider/professional.
Steps to install the DSL Filters.
1. Disconnect the phone cord from the wall jack
2. Connect the DSL lter to the wall jack
3. Connect the phone cord into the DSL lter
4. Repeat steps 1-3 for addional devices that must be ltered
(see above)
* DO NOT FILTER THE DSL MODEM *
If you need addional DSL lters call
Lumos Networks Customer Care at 888-553-6454.
Connect the DSL Modem directly to a working wall jack on the DSL
line using the phone cord included with the DSL Modem. Avoid us-
ing a standard phone cord that is longer than 8 feet.
3
What devices must be ltered?
Connecng the DSL Modem

Plug the power supply into the DSL Modem and into a working
electrical outlet. To avoid possible damage to the DSL Modem, use a
surge protector between the DSL Modem and outlet. Do not connect
the DSL Phone cord to the surge protector as it may cancel out the
DSL signal.
The DSL light will blink a few mes to indicate it is connecng or
“training up”. This process can take a few moments. The DSL light
must go solid (as shown below) to indicate a successful DSL connec-
on through your line.
A solid DSL light
indicates
a successful
DSL connecon
4
DSL Modem
Phone Cord
Wall Jack

1. Plug one end of the Ethernet cable into your computer’s Ethernet
port and the other end into the DSL Modem’s Ethernet port.
2. The phone cord should already be plugged into the DSL modem
(page 3). If not, plug the phone cord into the DSL Modem and into
your wall jack.
3. The power supply should already be plugged into the DSL
Modem (page 4). If not, plug the power supply into a working
electrical outlet and into your modem. Turn the modem on.
If the DSL light connues to blink, the DSL is not connected, please
recheck the connecon of the DSL lters. Refer to pages 2 - 3:
‘Applying the DSL Filters’ for ‘What devices must be ltered?’
Please avoid passing the DSL Phone cord through a splier or surge
protector.
If the DSL light does not come on check the phone cord connecon
between the DSL modem and wall jack. If the problem sll exists, try
another jack on the same phone line.
Connecng a computer using the Ethernet cable is highly
recommended
Connecng a computer using the ethernet cable.
5
Connecng the DSL Modem
Connecng a computer using the USB cable.
To connect your computer to the DSL modem using a USB cable,
please contact Lumos Networks Customer Technical Support at
1-888-553-6454 for detailed instrucons

If you are unable to browse aer ‘Connecng a Computer’ the
following steps are necessary.
On Windows All Versions
• Open Internet Explorer
• Click Cancel if your computer is trying to use a
Dial-Up connecon
• Open Tools
• Click ‘Internet Opons’
• Click the ‘Connecons Tab’
• Ensure that ‘Never Dial a Connecon’ is selected
• Click ok
On Windows XP
• Open the Start menu in the boom le of your screen
• Open Control Panel
• Click the “switch to classic view” buon on the
upper le of the control panel
• Open the Network Connecons
• Right click Local Area Connecon
• Click Properes
• Select Internet Protocol TCP/IP
• Click Properes
• Ensure that “obtain DNS address automacally”
and “obtain ip address automacally” are selected
• Click ok
• Click ok
6
Seng up a Computer

On Windows Vista
• Open the Start menu in the boom le of your screen
• Open Control Panel
• Click the ‘classic view’ buon on the upper le of
the control panel.
• Click on the Network and Sharing Center. On the
le hand side under ’
Tasks’ click ‘manage network connecons’
• Right click your Local Area Connecon properes
• Select Internet protocol version 4 (tcp/ipv4)
• Click properes
• Make sure that “obtain DNS address automacally”
and “obtain ip address automacally” are selected
• Click ok
• Click ok
On Windows 7
• Open the Start Menu in the boom le of your screen
• Click Control Panel
• Click on the Network and Sharing Center. On the
le hand side click ‘change adapter sengs’
• Right click your Local Area Connecon properes
• Select Internet protocol version 4 (tcp/ipv4)
• Click properes
• Make sure that “obtain DNS address automacally”
and “obtain ip address automacally” are selected
• Click ok
• Click ok
7

On Mac OS 8/9
• Open the Apple Menu in the top le of your screen
• Click ‘Control Panels’
• Select TCP/IP
• Connect via should be set to ‘Built in Ethernet’
• Congure should be set to ‘Using DHCP Server’
• Close the window
• Reboot
On Mac OSX
• Open the Apple Menu in the top le of your screen
• Click ‘System Preferences’
• Select Network
• Select show ‘Built in Ethernet’
• Ensure ‘Using DHCP’ is select in Congure IPv4
• Click Show
• Click Network Port Conguraon
• Drag Built in Ethernet to the top
• Click Apply Now or Close the window
• Reboot
8

I hear a buzz on my phone or my DSL/LINE light is blinking.
Please see the ‘Appling the DSL Filters’ secon on pages
2 & 3. If all devices are ltered that should be ltered, there
may be a problem with the modem or with the line, please call
Technical Support at 1-888-553-6454. Before calling, please
ensure the DSL modem is not ltered.
My Windows computer is trying to dial up.
See the ‘Seng up a Computer’ secon on pages 6 - 8.
My DSL seems slow.
Slow DSL speeds are commonly caused by improperly ltered
devices. Please ensure that all phones, fax machines, and satellite
TV systems are ltered. Refer to the ‘Applying the DSL Filters’
secon on pages 2&3. If speeds are sll slow please call Technical
Support at 1-888-553-6454.
No Ethernet light (or no USB light).
Most commonly this is a cabling issue. Check for proper
connecons. It may also be possible the computer’s Network
Interface Card is disabled in Windows. Refer to your computer
manufacturer for informaon regarding your computer’s
networking hardware.
No lights on modem.
Test the outlet for power. Make sure the modem power switch
is in the ‘ON’ posion on the back of the modem. Ensure you
are using the correct power adapter. If you had a recent modem
swap use the power adapter that came with the new modem.
I have a solid Power, Ethernet (or USB), and DSL/LINE light
but can’t browse.
See the ‘Seng up a Computer’ secon on page 6 - 8.
9
Troubleshoong

If my computer is not near a phone jack, can I substute a longer
cord for the one that was provided.
We recommended using a standard phone cord that is no longer
than 8 feet. A beer opon would be using a longer Ethernet
cable. Ethernet cables can be as long as 100 feet.
Who do I call for Technical Support?
Customer Care can assist you during the setup or troubleshoong
of DSL connecvity. They may be reached 24 hours a day, 365 days
a year at 1-888-553-6454 or Email [email protected].
Can I use other operang systems, routers, or gaming plaorms?
Yes. Please ensure that ‘DHCP’ or ‘Automac Conguraon’ is
selected in the TCP/IP or IPv4 opons. Lumos Networks can
only troubleshoot XP/Vista/7, Mac OS 8/9/X and Lion. For other
operang systems, routers, or gaming plaorms, consult with your
hardware or soware vendor/manufacturer.
Who do I call for Modem Returns?
If for any reason you must return your the DSL modem, you are
responsible for return postage and any damage or loss. Please
nofy 1-888-553-6454 before returning the DSL modem. The
original modem should be packed in the original box (if available).
Include your name, address, and phone number, with a reason for
the return and ship to:
US Postal Service: UPS / DHL / FedEx
Lumos Networks DSL Supply Lumos Networks DSL Supply
P.O. Box 174, Daleville 1900 Roanoke Road,
VA 24083-0174 Daleville, VA 24083
10

11
Notes
Incoming Mail (POP3) Server is mail.lumos.net
Outgoing Mail (SMTP) Server is mail.lumos.net
Lumos Networks Webmail can be accessed worldwide via
hp://webmail.lumos.net
DSL terms and condions may be viewed at:
hp://www.lumosnetworks.com/content/internet_terms

Revised 01-05-12
For Technical Support Call:
1-888-553-6454
or email [email protected]