Shark NINJA FOODI XL PRO DT202BK Series User manual

FOODI® XL PRO AIR OVEN
DT202BK | Owner’s Guide
IMPORTANT SAFEGUARDS
FOR HOUSEHOLD USE ONLY • READ ALL INSTRUCTIONS BEFORE USE
WARNING
Failure to follow these instructions could result in electric shock, fire or burn hazard which could cause property damage, personal
injury, or death. When using electrical appliances, basic safety precautions should always be followed, including the following:
1 Read all instructions prior to using the oven and its accessories.
2 This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and under-
stand the hazards involved.
3 If food contents were to catch fire during cooking, DO NOT open the oven door.
• If you can safely do so, unplug the oven immediately. DO NOT throw water onto the fire. Food contents may contain grease
and water may cause fire growth.
• If fire were to emit from the oven door, call the fire department immediately.
• DO NOT use the oven after it has experienced a fire, it may have been damaged and present a risk of fire
or shock.
4 To eliminate a choking hazard for young children, discard all packaging materials immediately upon unpacking.
5 Take inventory of all contents to ensure you have all parts needed to properly and safely operate your oven.
6 DO NOT use an extension cord. A short power-supply cord is used to reduce the risk of children grabbing the cord or
becoming entangled and to reduce the risk of people tripping over a longer cord.
7 NEVER use outlet below counter level.
8 Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children.
Close supervision is necessary when used near children.
9 DO NOT let cord hang over edges of tables or counters or touch hot surfaces, including stoves and other heating ovens.
10 NEVER leave the oven unattended while in use.
11 DO NOT place any object directly onto the heating elements and DO NOT cover crumb tray or any part of the oven with
aluminum foil. This will cause the oven to overheat or cause a fire.
12 DO NOT use the oven with crumb tray incorrectly installed. Crumb tray MUST be placed below lower heating elements.
13 To protect against electrical shock DO NOT immerse cord, plugs, or main unit housing in water or other liquid.
14 DO NOT use the oven with damage to the power cord or plug. Regularly inspect the oven and power cord. If the oven
malfunctions or has been damaged in any way, immediately stop use and call Customer Service.
15 DO NOT cover the air intake vents or air outlet vents while unit is operating. Doing so will prevent even cooking and may
damage the unit or cause it to overheat.
Read and review instructions to understand operation and use of product.
Indicates the presence of a hazard that can cause personal injury, death or substantial
property damage if the warning included with this symbol is ignored.
Avoid contact with hot surface. Always use hand protection to avoid burns.
For indoor use only.
@ninjakitchen
SharkNinja Operating LLC
US: Needham, MA 02494
1-877-646-5288
ninjakitchen.com
Illustrations may dier from actual product. We are constantly striving to improve our products, therefore the
specifications contained herein are subject to change without notice.
FOODI and NINJA are registered trademarks of SharkNinja Operating LLC.
This product may be covered by one or more U.S. patents. See sharkninja.com/patents for more information.
© 2023 SharkNinja Operating LLC
DT202BK_IB_MP_Mv5
TECHNICAL SPECIFICATIONS
Voltage: 120V~, 60Hz
Power: 1800 Watts
RECORD THIS INFORMATION
Model Number: _________________________
Serial Number: __________________________
Date of Purchase: ________________________
(Keep receipt)
Store of Purchase: _______________________
REGISTER YOUR PURCHASE
registeryourninja.com
Scan QR code using mobile device
THANK YOU for purchasing the Ninja®Foodi®XL Pro Air Oven

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16 DO NOT insert anything in the ventilation slots and do not obstruct them.
17 DO NOT place items on top of surface while unit is operating except for authorized recommended Ninja® accessories.
18 Before placing any accessories into the oven ensure they are clean and dry.
19 Intended for countertop use only. DO NOT place the oven near the edge of a countertop on or near a hot gas or electric
burner. Ensure the surface is level, clean and dry.
20 This oven is for household use only. DO NOT use this oven for anything other than its intended use. Misuse may cause
injury.
21 DO NOT store any materials, other than supplied accessories, in this oven when not in use.
22 DO NOT use outdoors. DO NOT use in moving vehicles or boats.
23 DO NOT use accessory and attachments not recommended or sold by SharkNinja.
24 When using this oven, provide adequate space (at least 1 inch above and on all sides) for air circulation.
25 A fire may occur if the oven is covered or touching flammable material, including curtains, draperies, walls, or the like
when in operation.
26 This oven has a tempered glass door and is more resistant to breakage. Avoid scratching door surface or nicking edges.
27 DO NOT place anything directly on heating elements and DO NOT use the oven without a wire rack or air fry basket installed.
28 DO NOT spray any type of aerosol spray or flavoring inside the oven while cooking.
29 Use caution when inserting and removing anything from the oven, especially when hot.
30 Outlet voltages can vary, affecting the performance of your product. To prevent possible illness, use a thermometer to
check that your food is cooked to the temperatures recommended.
31 Prevent food contact with heating elements. Excessive food loads may cause personal injury or property damage or
affect the safe use ofthe oven.
32 Oversize foods or metal utensils must not be inserted in a toaster oven as they may create a fire or risk of electric shock.
33 With the exception of parchment paper, DO NOT place any of the following materials in the oven: paper, cardboard,
plastic, roasting bags and the like.
34 Extreme caution should be exercised when using containers constructed of any materials other than metal or glass.
35 DO NOT touch hot surfaces. Oven surfaces and glass door are hot during and after operation. To prevent burns or personal
injury, ALWAYS use protective hot pads or insulated oven mitts and use available handles.
36 Spilled food can cause serious burns. Extreme caution must be used when the oven contains hot food. Improper use may
result in personal injury.
37 Please refer to the Cleaning & Maintenance section for regular maintenance of the oven.
38 Cleaning and user maintenance shall not be done by children.
39 Allow to cool completely before cleaning and moving for storage.
40 When not in use, turn any control to ‘off’, then unplug. Grasp the plug by the body and pull from the outlet. Never unplug
by grasping and pulling flexible cord.
41 DO NOT clean with metal scouring pads. Pieces can break off the pad and touch electrical parts, causing a risk of electrical
shock.
42 DO NOT use the oven as a source of heat or for drying.
43 This appliance has important markings on the plug blade. The entire supply cord is not suitable for replacement.
If damaged, please contact SharkNinja for service.
44 DO NOT place appliance on hot surfaces, near a hot gas or electric burner, in a heated oven, or on a stovetop.
IMPORTANT SAFEGUARDS
FOR HOUSEHOLD USE ONLY • READ ALL INSTRUCTIONS BEFORE USE
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SAVE THESE INSTRUCTIONS.
2
PARTS & ACCESSORIES
1
A
Main Unit
(attached power cord not shown)
FRemovable Crumb Tray
(already installed in unit)
Must remain installed when the
oven is in use. Hand-wash only.
E2 Wire Racks
Use on its own or place the sheet pan on
top. Hand-wash recommended.
D2 Sheet Pans*
Place on top of the wire rack.
Hand-wash only.
*A second sheet pan is not available
on all models.
BAir Fry Basket
Install when using the Air Fry
function. Hand-wash recommended.
CRoast Tray
Fits on top of the sheet pan to catch
grease below roasted or air-fried foods
to reduce smoke and grease splatter.
Hand-wash only.
IMPORTANT: Place crumb tray below lower heating elements. DO NOT slide into any rack positions.
COMMON–SENSE PRACTICES/GOOD HABITS:
• DO NOT leave your toaster oven unattended while making food. If possible, unplug the oven while
not in use to eliminate the possibility of accidents occurring.
• Have a fire extinguisher or fire containment blanket handy in a safe, known location. If you don’t have a
fire extinguisher, douse the flames with baking soda until they are put out.
• If a fire occurs and the food in the oven is not greasy, immediately unplug the unit and douse the
flames with water until the fire is extinguished. DO NOT use water if grease is present, since it could
make the fire worse. Use baking soda instead.

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BEFORE FIRST USE
1 Remove and discard any packaging material, promotional labels, and tape from the unit.
2 Remove all accessories from the package and read this manual carefully. Please pay particular
attention to operational instructions, warnings, and important safeguards to avoid any injury or
property damage.
3 Wash the air fry basket, sheet pan, wire rack, roast tray, and removable crumb tray in warm, soapy
water, then rinse and dry thoroughly. DO NOT put sheet pan, roast tray, or removable crumb tray in
the dishwasher. Finishes may degrade. NEVER submerse the main unit in water.
ACCESSORY PLACEMENT
3
NOTE: The accessories are hand-wash recommended. The air fry basket and wire racks can be put in
the dishwasher, but may wear more quickly over time.
1
4
2
The oven has 4 available rack positions where your accessories can slide into the unit
(see image above). When you select a function, the corresponding rack number(s)
will illuminate on the control panel. The numbers on the control panel (see Fig. 1) will
coincide with those on the interior of the unit. See the chart on page 8 for further details.
Fig. 1
We recommend placing all accessories inside the oven and running it on Air Roast
at 450°F for 20 minutes without adding food. This removes any residues. This is
completely safe and not detrimental to the performance of the oven.
USING THE CONTROL PANEL
1 (Power) button: Press to turn the unit on
and o.
2 Time display: Shows the cook time.
The time will count down when cooking is in
progress.
3 PREHEAT: Flashes when the unit is preheating. If
the oven is already up to temperature from using
a previous cooking function, the unit will skip
preheating.
4 SLICES: Illuminates when using the Toast or
Bagel function to designate number of slices.
5 Temperature display: Shows the
cook temperature.
6 RACK LEVEL: Depending on the function
you choose, the illuminated rack level(s) will
indicate where your accessory should be
placed in the unit.
7 2 LEVEL: For functions that allow you to cook
on 2 levels, press the button to select 2-level
cooking and rack levels will update.
8 FUNCTION +/- buttons: To select a cooking
function, press the FUNCTION +/- buttons.
WHOLE ROAST: Simultaneously roast large
proteins, like a 5-lb chicken, and sides for a
complete meal. Or cook a larger protein, like a
12-lb turkey, on its own.
AIR ROAST: Achieve a crispy outside and
perfectly cooked inside for full-sized sheet pan meals,
thicker proteins, and roasted veggies.
AIR FRY: Foods that would traditionally be
fried—such as chicken wings, French fries, and
chicken nuggets—with little to
no added oil.
BAKE: Evenly bake everything from your favorite
cookies to cakes.
9 TIME/SLICES +/- buttons: To select a cook
time, press the TIME +/- buttons. When using
the Toast or Bagel function, these buttons
will adjust the number of slices/bagel halves
instead of the time. Time will increase in
1-minute increments under 1 hour and 5-minute
increments over 1 hour. Hold the +/- buttons
for 2 seconds to activate faster scrolling in
5-minute increments.
10 TEMP/SHADE +/- buttons: To adjust
temperature, press the TEMP +/- buttons. When
using the Toast or Bagel function, these buttons
will adjust the shade level (1, lightest – 7, darkest)
instead of the temperature. Temperature will
increase in 5-degree increments. Hold the
+/- buttons for 2 seconds to activate faster
scrolling in 10-degree increments.
11 START/STOP button: Press to start or
stop cooking.
12 SHADE: Illuminates when using the Toast or
Bagel function to designate desired shade.
13 (Light) button: Press to turn the oven’s
interior light on and o.
NOTE: The cook time and temperature may be
adjusted at any time during the cooking cycle.
NOTE: The oven’s technology leads to faster cooking. Always monitor food to prevent overcooking.
Refer to cook charts in the Inspiration Guide for more guidance on cook times and temperatures.
NOTE: Time and temperature will always
return to the settings used the last time the
oven was in operation.
BROIL: Evenly broil meats, fish and brown the
tops of casseroles.
TOAST: Toast up to 9 slices of bread to your
desired level of darkness.
BAGEL: Perfectly toast up to 9 bagel halves when
they’re placed cut-side up
on the wire rack.
PIZZA: Cook frozen or homemade
pizzas evenly.
CONTROL PANEL DISPLAY & OPERATING BUTTONS
FUNCTIONS
Once you’ve selected a function below, you can change temperature/shade and time/slices.
NOTE: As you move through functions,
you’ll notice the rack level recommendations
change for best results.
NOTE: The light will automatically turn on when
1 minute of cook time remains and when door is
open while cooking.
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USING YOUR FOODI® XL PRO AIR OVEN
USING THE COOKING FUNCTIONS WITH RACK LEVELS
WHOLE ROAST AIR ROAST AIR FRY
1 Layer 2 Layers 1 Layer 2 Layers 1 Layer 2 Layers
LEVEL 4 Air Fry
Basket
Air Fry
Basket
LEVEL 3 Roast Tray
on Sheet Pan
Air Fry
Basket
Air Fry
Basket
LEVEL 2 Roast Tray
on Sheet Pan
LEVEL 1 Roast Tray
on Sheet Pan Roast Tray on Sheet Pan Roast Tray on Sheet Pan Roast Tray on Sheet Pan
BAKE BROIL TOAST BAGEL PIZZA
1 Layer 2 Layers 1 Layer 1 Layer 1 Layer 1 Layer 2 Layers
Sheet Pan on
Wire Rack
Accessory on
Wire Rack
Roast Tray
on Sheet Pan Wire Rack Wire Rack Wire Rack Wire Rack
Accessory on
Wire Rack Wire Rack
When you select a cooking function, the control panel will illuminate the recommended rack height(s).
The chart below outlines these recommendations along with the suggested accessories. For best results,
use only the recommended accessories for a given function and remove others from the oven.
WHEN TO USE THE ROAST TRAY
Use Roast Tray on Sheet Pan when cooking on convection functions (such as Whole Roast, Air Roast,
and Air Fry), or with greasy foods like: whole chicken, chicken wings, bacon, marinated meats, or
oiled vegetables.
HOW TO REDUCE SMOKE
We recommend using canola, coconut, avocado, grapeseed, or vegetable oil instead of olive oil.
Recommended:
Canola
Refined coconut
Avocado
Vegetable
Grapeseed
Not recommended:
Olive oil
Butter
Margarine
The unit may produce smoke when cooking on a hotter setting than what is recommended.
NOTE: For more cooking charts, refer to your Inspiration Guide or visit ninjakitchen.com.
NOTE: When cooking greasy, drippy foods on one level, place the Sheet Pan on the Wire Rack
below to catch the drippings. Alternatively, use the Roast Tray on top of the Sheet Pan.
NOTE: Always place Sheet Pan on Wire Rack, DO NOT place directly on heating elements.
Recommended for
Whole Chicken Chicken Wings
or Thighs
Bacon Marinated Meats Oiled Vegetables
Sheet Pan
Wire Rack
Roast Tray

Bake
1 To select the function, press the function +/-
buttons until BAKE brightly illuminates. The
default time and temperature settings will
display. When cooking 2 layers, select the 2
LEVEL button so that “2 LEVEL” appears on
the display.
2Press the TIME/SLICES +/- buttons to select
a cook time up to 4 hours.
3Press the TEMP/SHADE +/- buttons to select
a temperature between 180°F and 450°F.
4Press START/PAUSE to begin preheating.
5 Place ingredients on the sheet pan, air fry
basket, cake pan, or casserole dish. When
the unit beeps to signify it has preheated,
immediately place the sheet pan on the wire
rack. Close oven door.
6 During cooking, you can turn on the light
to check on progress.
7 When cook time is complete, the unit will
beep and “END” will appear on the display.
Air Roast
1 To select the function, press the function +/-
buttons until AIR ROAST brightly illuminates.
The default time and temperature settings
will display. When cooking 2 layers, select
the 2 LEVEL button so that “2 LEVEL”
appears on the display.
2Press the TIME/SLICES +/- buttons to select
a cook time up to 4 hours.
3 Press the TEMP/SHADE +/- buttons to select
a temperature between 250°F and 450°F.
4Press START/PAUSE to begin preheating.
5Place ingredients on the sheet pan. When
the unit beeps to signify it has preheated,
immediately place the roast tray on sheet
pan on the wire rack on Level 1. Close oven
door. When cooking on 2 levels, place the
sheet pan on Level 1 and use the air fry
basket as the second layer on Level 3.
6 When cook time is complete, the unit will
beep and “END” will appear on the display.
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USING YOUR FOODI® XL PRO AIR OVEN – CONT.
NOTE: If cooking for 1 hour or less, the clock
will count down by minutes and seconds. If
cooking for more than 1 hour, the clock will
count down by hours and minutes.
NOTE: The timer will start counting down as
soon as the unit has preheated. If ingredients
are not ready to go into the oven, simply
press the TIME +/- buttons to add more time.
NOTE: For best results with baked good
such as cookies, line the NInja® Sheet Pan
with parchment paper.
NOTE: The timer will start counting down as
soon as the unit has preheated. If ingredients
are not ready to go into the oven, simply
press the TIME +/- buttons to add more time.
USING THE COOKING FUNCTIONS
To turn on the unit, plug the power cord into
an outlet and press the button. The unit will
automatically shut o after 10 minutes
of inactivity.
Whole Roast
1 To select the function, press the function
+/- buttons until WHOLE ROAST
brightly illuminates. The default time and
temperature settings will display. When
cooking 2 layers, select the 2 LEVEL button
so that “2 LEVEL” appears on the display.
2 Press the TIME/SLICES +/- buttons to select
a cook time up to 4 hours.
3 Press the TEMP/SHADE +/- buttons to select
a temperature between 250°F and 450°F.
4Press START/PAUSE to begin preheating.
5 Place ingredients on the roast tray or
directly on sheet pan. When the unit beeps
to signify it has preheated, immediately
place roast tray on the sheet pan on the
wire rack on Level 1. Close oven door. When
cooking on 2 levels, place the sheet pan
on Level 1 and use the air fry basket as the
second layer on Level 4.
6 When cook time is complete, the unit will
beep and “END” will appear on the display.
NOTE: If cooking for 1 hour or less, the clock
will count down by minutes and seconds. If
cooking for more than 1 hour, the clock will
count down by hours and minutes.
NOTE: Food cooks faster when using the
Whole Roast function so refer to cook charts
in the Inspiration Guide for more guidance on
cook times and temperatures.
NOTE: The timer will start counting down as
soon as the unit has preheated. If ingredients
are not ready to go into the oven, simply press
the TIME +/- buttons to add more time.
NOTE: If cooking for 1 hour or less, the clock
will count down by minutes and seconds. If
cooking for more than 1 hour, the clock will
count down by hours and minutes.
NOTE: The timer will start counting down as
soon as the unit has preheated. If ingredients
are not ready to go into the oven, simply press
TIME +/- buttons to add more time.
NOTE: Food cooks faster when using the Air
Roast function, so refer to cook charts in the
Inspiration Guide for more guidance on cook
times and temperatures.
NOTE: Food cooks faster when using the Air
Fry function. Refer to Air Fry Chart in the
Inspiration Guide for more guidance on cook
times and temperatures.
Air Fry
1 To select the function, press the function +/-
buttons until AIR FRY brightly illuminates.
The default time and temperature settings
will display. When cooking 2 layers, select
the 2 LEVEL button so that “2 LEVEL”
appears on the display.
2 Press the TIME/SLICES +/- buttons to select
a cook time up to 4 hours.
3 Then press the TEMP/SHADE +/- buttons to
select a temperature between 250°F
and 450°F.
4Press START/PAUSE to begin preheating.
5 Place ingredients in the air fry basket and
roast tray with sheet pan. If ingredients are
fatty, oily, or marinated, place the basket
on the sheet pan. Use air fry basket for dry
ingredients.
6 When the unit beeps to signify it has
preheated, immediately slide the basket into
the rack level(s) designated on the control
panel. If also using the sheet pan, slide both
into the oven at the same time, with the
basket in the upper rack and the pan on the
wire rack beneath the basket. Close oven
door.
7 When cook time is complete, the unit will
beep and “END” will appear on the display.

Toast
1 To select the function, press the function +/-
buttons until TOAST brightly illuminates. The
default amount of slices and darkness level
will display.
2 Press the TIME/SLICES +/- buttons to select
the number of bread slices. You may toast
up to 9 slices at once.
3 Press the TEMP/SHADE +/- buttons to select
a darkness level.
4 Place bread slices on the wire rack. Close
oven door and press START/PAUSE to begin
cooking.
5 When cook time is complete, the unit will
beep and “END” will appear on the display.
Bagel
1 To select the function, press the function +/-
buttons until BAGEL brightly illuminates. The
default number of
slices and darkness level will display.
2 Press the TIME/SLICES +/- buttons to select
the number of slices. You may toast up to 9
bagel slices at once.
3 Press the TEMP +/- buttons to select a
darkness level.
4 Place bagel slices, cut-side up, in the middle
of the wire rack. Close oven door and press
START/PAUSE to begin cooking.
5 When cook time is complete, the unit will
beep and “END” will appear on the display.
Broil
1 To select the function, press the function +/-
buttons until BROIL brightly illuminates. The
default time and temperature settings will
display.
2Press the TIME/SLICES +/- buttons to select
a cook time up to 30 minutes.
3Press the TEMP/SHADE +/- buttons to select
either HI or LO.
4 Place ingredients on the sheet pan. Place
the sheet pan on the wire rack and close
the oven door, press START/STOP to start
cooking.
5 When cook time is complete, the unit will
beep and “END” will appear on the display.
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USING YOUR FOODI® XL PRO AIR OVEN – CONT.
NOTE: There is no temperature adjustment
available for the Toast function, and the unit
does not preheat in Bagel mode. It is very
important to select the exact number of
slices to avoid over- or under-toasting.
NOTE: You can also manually adjust the time
once cooking has started to better choose
your preferred shade.
NOTE: There is no temperature adjustment
available for the Bagel function, and the unit
does not preheat in Bagel mode. It is very
important to select the exact number of
slices to avoid over- or under-toasting.
NOTE: The unit does not preheat in Bagel mode.
NOTE: You can also manually adjust the time
once cooking has started to better choose
your preferred shade.
NOTE: The unit does not preheat in Toast mode.NOTE: The unit does not preheat in Broil mode.
Pizza
1 To select the function, press the function +/-
buttons until PIZZA brightly illuminates. The
default time and temperature setting will
display.
2 Press the TIME/SLICES +/- buttons to select
a cook time up to 4 hours.
3 Press the TEMP +/- buttons to select a
temperature between 180°F and 450°F.
4 Place pizza on the sheet pan or directly on
the wire rack. Close oven door and press
START/PAUSE to begin cooking.
5 When cook time is complete, the unit will
beep and “END” will appear on the display.

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• Cutting Board
• Mun Tray
• Oven Mitts
• Dehydrating Kit
• Casserole Dish (9 x 13)
We oer a suite of accessories custom made for your Ninja® Foodi® XL Pro Air Fry Oven. Visit
ninjaaccessories.com to expand your capabilities and take your cooking to the next level.
ACCESSORIES FOR PURCHASE
EVERYDAY CLEANING
The unit should be cleaned thoroughly after
every use.
1Unplug the unit from the outlet and allow it
to cool down before cleaning.
2Empty crumb tray by sliding it out of the
oven.
3After every use, wipe away any food splatter
on the interior walls and glass door of the
unit with a soft, damp sponge.
4To clean the exterior of the main unit and the
control panel, wipe them clean with a damp
cloth. A non-abrasive liquid cleanser or
mild spray solution may be used. Apply the
cleanser to the sponge, not the oven surface,
before cleaning.
5When using accessories, we recommend
greasing them with recommended cooking
oil, or covering them with parchment paper
or aluminum foil before placing food on
top. DO NOT cover roast tray holes with
parchment paper or aluminum foil.
DEEP CLEANING
1Unplug the unit from the outlet and allow it
to cool down before cleaning.
2Remove all accessories from the unit,
including the crumb tray, and wash
separately. Use a non-abrasive cleaning
brush to more thoroughly wash the air
fry basket. Accessories are hand-wash
recommended. The air fry basket and wire
racks can be put in the dishwasher, but may
wear more quickly over time.
DO NOT place roast tray, sheet pan, or
crumb tray in dishwasher.
3Use warm, soapy water and a soft cloth
to wash the oven’s interior and glass door,
DO NOT use abrasive cleaners, scrubbing
brushes, or chemical cleaners, as they will
damage the oven.
CAUTION: NEVER put the main unit in the
dishwasher or immerse it in water
or any other liquid.
4 To remove tough grease, let sheet pan and
roast tray soak overnight in warm, soapy
water, then wash with a non-abrasive sponge
or brush.
5Thoroughly dry all parts before placing them
back in the oven.
CLEANING & MAINTENANCE
NOTE: Empty crumb tray frequently. Hand-
wash when necessary.
IMPORTANT: Place crumb tray below lower
heating elements. DO NOT slide into any rack
positions.
TROUBLESHOOTING & FAQ
WARNING: To reduce the risk of shock and unintended operation, turn power o and unplug unit
before troubleshooting.
ERROR MESSAGES
“CALL CUSt SrVC” followed by “Er0,” “Er1,” “Er2,” “Er3,” “Er4,” “Er5,” or “Er6”
Turn o the unit and call Customer Service at 1-877-646-5288. So we may better assist you, please
register your product online at registeryourninja.com and have the product on hand when you call.
FAQ
Why won’t the oven turn on?
• Make sure the power cord is securely plugged into the outlet.
• Insert the power cord into a dierent outlet.
• Reset the circuit breaker if necessary.
• Press the power button.
Can I use the sheet pan instead of the air fry basket with Air Fry function?
• Yes, but crispiness results may vary.
Do I need to adjust the cook times and temperatures of traditional oven recipes?
• For best results, keep an eye out on your food while cooking. Refer to cook charts in the
Inspiration Guide for more guidance on cook times and temperatures.
Can I restore the unit to its default settings?
• The oven will remember the last setting used for each function, even if you unplug it. To restore the oven’s
default settings for each function, press the Light and 2 LEVEL buttons simultaneously for 5 seconds.

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TROUBLESHOOTING & FAQ – CONT.
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The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support
and warranty service options, including the possibility of upgrading to our VIP warranty service
options for select product categories. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY NJA_1_YR_IB_LMTD_WRNTY_US_ENG
Why do the heating elements appear to be turning on and o?
• This is normal. The oven is designed to control temperature precisely for every function by
adjusting the heating elements’ power levels.
Why does the oven have a dierent temperature reading with an external thermometer?
• Convection ovens circulate air dierently than traditional ovens, so when the door is opened,
more heat will escape. This may aect any external temperature reading of the unit’s interior
temperature.
• Since this is a convection oven, it can cook more quickly than a traditional oven. Convection
cooking includes a fan that helps speed up cook time by circulating hot air and can aect
temperatures within the cavity. The time it takes the unit to heat up to the set temperature
will vary based on the amount of food being cooked, the function being used, and the cook
temperature and time. The oven features an algorithm that ensures temperature and time settings
work with most traditional oven recipes. As a result, the temperature inside the oven may dier
from the set temperature. This does not impact cooking quality. Refer to the Inspiration Guide to
learn more about recommended cook times and temperatures.
Why is my unit not fully preheated when the preheat cycle is completed?
• During preheating, the unit will not reach the intended cook temperature, but it will preheat to a
level that will start cooking your ingredients. As the cook cycle continues, the oven will continue
to heat up and cook your food to doneness. It may take up to 10 minutes for the unit to reach the
intended cook temperature. This does not aect the cooking quality of most recipes.
Why is steam coming out from the oven door?
• This is normal. Foods with a high moisture content may release steam around the door.
Why is water dripping onto the counter from under the door?
• This is normal. The condensation created by foods with a high moisture content
(such as frozen breads) may run down the inside of the door and drip onto the counter.
Why is the unit generating smoke?
• Ensure you are using the roast tray on the sheet pan when cooking all greasy foods, or when using
Air Fry, Air Roast, or Whole Roast functions.
• If problem persists, run a Toast cycle on shade 7 with accessories removed; this will burn o any
additional grease on the heating elements that are causing smoke.
How can I clean the sheet pan?
• For stuck-on food, let the sheet pan soak before cleaning.
• Line the sheet pan with aluminum foil or parchment paper when cooking to make clean-up easier.
Why did a circuit breaker trip while using the unit?
• The unit uses 1800 watts of power, so it must be plugged into an outlet on a 15-amp circuit
breaker. It is also important that the unit be the only appliance plugged into an outlet when in use.
To avoid tripping a breaker, make sure the unit is the only appliance plugged into an outlet on a 15-
amp breaker.
Why does the unit sound like it is still running even though the power is o?
• The cooling fan may continue to run even after the unit has been turned o. This is a normal
function and should not be a source of concern. The cooling fan will stop after the temperature of
the unit reaches below 95°F (35°C).